Grand Aston Puncak Hotel & Resort

Dear me, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hi Mr. Budi S, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hi Mr. Heru N. A, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear G*a, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Mrs. Gina, Warm Greetings from Grand Aston Puncak. Thank you for the very constructive feedback from Mrs. Gina, which is very motivating for the entire Grand Aston Puncak team. Thank you for the good feedback that Mrs. Gina shared regarding the clean and comfortable room, clean bathroom and hotel atmosphere that made Mrs. Gina very comfortable to stay at our hotel even to the point of extending Mrs. Gina's stay period. We apologize for the incident where the glass in Mrs. Gina's room had stains as Mrs. Gina said because our housekeeping team did not clean it in detail, we realize that this should not have happened because it is not in accordance with our commitment to always maintain the comfort of our guests in this case in terms of the cleanliness of room facilities. Mrs. Gina's feedback has been conveyed to the relevant team to be used as evaluation material and also a warning to always re-check the cleanliness of all facilities in the room when cleaning the room. We make this our attention in order to maintain our commitment to always provide comfort to all hotel guests. First, let us ask whether Mrs. Gina has informed our hotel team directly via Google Nest which is set up in the room, via our admin's WhatsApp or verbally to the team in the field when she found this? Because our team is sure to try as soon as possible to improve the experience by replacing the glass in the room with a new glass in order to maintain the comfort of our guests. If Mrs. Gina needs further assistance, please contact our team again who will always be happy to assist Mrs. Gina and Grand Aston Puncak hopes to welcome Mrs. Gina back in the future. Best Regards, Beben Subekti | General Manager

Dear S*i, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hi Mrs. Princesslyn P. O, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Mr. Kamal, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to provide a review of your stay at our hotel. We greatly appreciate any feedback from our guests, as it greatly helps us to improve the quality of service and facilities that we offer. First of all, we would like to apologize if your stay experience has not been in accordance with your expectations. We deeply regret that this has made you reluctant to stay with us again, and we would like to provide a thorough clarification regarding the situation that occurred. We need to convey that the room you received was actually in accordance with the type of room you booked. In addition, we also noted that there was a special request for a “connecting” or adjacent room, and we were happy to accommodate this request according to availability at that time. During the check-in process, our team had arranged the room according to the request, and we received confirmation that everything was in order. However, after the check-in process was complete, you then submitted an additional request to get a room on a higher floor. In response to this, our team immediately moved quickly to find an alternative room on a higher floor according to your new request. We need to inform you that due to limited room availability at that time, the room options available on higher floors did not allow for connecting or adjacent rooms as before. Even so, our team still tried to fulfill your wishes and managed to provide rooms on the same floor, although not adjacent, and we have assisted the room transfer process directly at that time. We deeply regret that this adjustment still does not meet your expectations, but we can assure you that all of these actions were carried out as a form of good faith and maximum effort from our team to meet guest needs flexibly according to the existing situation. Mr. Kamal, we greatly appreciate your visit and still hope to welcome you back on another occasion. If in the future you are willing to stay again, we are very open to assisting you more personally in the room selection process, so that your stay experience is truly satisfying and according to your expectations. Once again, we thank you for the input you have provided. Hopefully we will still be given the opportunity to provide better service in the future. Best regards,. Beben Subekti | General Manager

Dear Mrs. Cindy, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to share your experience during your stay at our hotel. We appreciate every feedback provided by our guests as it greatly helps us in evaluating and improving the quality of service we provide. First of all, we would like to express our deepest apologies for the inconvenience you experienced. Your feedback regarding the condition of the room, service, and completeness of the facilities is considered very serious and is our main concern. In response to your review regarding the condition of the bed sheets, we deeply regret that this has disturbed your comfort. Cleanliness is one of the main aspects of our service standards, and we will conduct further evaluations with the housekeeping team to ensure that room checks are carried out more thoroughly before guests occupy the room. Regarding the complaint regarding the slow service, we also apologize to you. We understand that speed in responding to guest needs is an important part of star-rated hotel service, and we will make internal improvements so that our entire team is more alert and responsive in the future. However, in response to information regarding towels, we would like to inform you that during the room preparation process, 2 towels were available according to the standard for a room with a capacity of 2 adults. After that, we received an additional request from you, and our team immediately responded by adding 1 more towel, bringing the total to 3. If the placement of towels is deemed inappropriate or less visible, we apologize for the inconvenience and will try to improve communication and arrangement of facilities in the room to make it clearer and easier to find. In addition, for bathroom tissue, from the results of our team's inspection, the stock of tissue at that time was still sufficient and not only one sheet was left. However, we still appreciate your perception, and this will be our concern so that our staff is more careful in ensuring that all facilities are truly in optimal condition when guests enter. Regarding the unpleasant-smelling shampoo, we understand that the comfort of using toiletries can be very subjective depending on the preferences of each guest. We have conveyed this to the relevant department to consider product options with quality and aroma that are more universal and comfortable to use by all guests. As for drinking water that is not sealed, we deeply regret it if this happens. Our standard procedure is to provide sealed bottled water to ensure the safety and comfort of our guests. We have followed up on this incident with the housekeeping team to ensure it does not happen again in the future. Mrs. Cindy, we greatly appreciate your feedback and suggestions. Although this visit was not as expected, we sincerely hope to be given the opportunity to welcome you back and show real improvements in our service. If you would like to stay again, please contact us directly so that we can pay special attention to your comfort and needs. Thank you for your trust and time. Hopefully we will still have the opportunity to improve our impression and provide a better experience in the future. Best regards,. Beben Subekti | General Manager

Dear Zl, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Md, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

"Hello a*i, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and taking the time to share your review of your stay. The entire Grand Aston Puncak Hotel & Resort team is very happy to know that you enjoyed your stay at Grand Aston Puncak Hotel & Resort, especially with the comfort of Grand Aston Puncak Hotel & Resort, services, food and facilities available. If you need further assistance, please contact our team again who will always be happy to help and Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back in the future. Best regards, Beben Subekti | General Manager."

"Hello Mr. Yusach C. Warm greetings from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your preferred accommodation and for taking the time to share your review of your stay. It is a pleasure for the entire Grand Aston Puncak team to know that you had a pleasant stay. Mr. Yusach, if you need further assistance, please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to your next visit with your family. Best regards, Beben Subekti | General Manager."

Dear ai, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Ph, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear fy, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Ro, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. Thank you also for the feedback you have given regarding the cleanliness of the swimming pool, we will evaluate and always maintain & improve the cleanliness of our swimming pool for the comfort of future guests. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Dy, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Mau, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Au, Warm Greetings from Grand Aston Puncak. Thank you for taking the time to share your experience during your stay with us. We are pleased to know that you are satisfied with the friendliness of the staff and the services provided. However, we also realize that there are some things that have not met your expectations. For your information, in addition to the type of room you are staying in, we also have a choice of more spacious rooms such as Junior Suite and Executive Room which may be more suitable for extra comfort on your next visit. Regarding price, we continue to strive to provide the best value according to the facilities and services we provide. Your input means a lot to us to continue to make improvements. We hope there will still be an opportunity to welcome you back and provide a more memorable experience. Best Regards,. Beben Subekti | General Manager.