EN | IDR

Support

Search Hotels

See All Photos

Grand Empire Palace Hotel

Name: Grand Empire Palace Hotel
Address: Blauran St No.57-75, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60251, Blauran St No.57-75, Genteng, Jawa Timur, 60251, Indonesia
Rating: 7.6

Hotels

Preferred Partner

7,5

/10

Pleasant

55 reviews

In the Area

See Map

Blauran St No.57-75, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60251

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

Staying at Grand Empire Palace Hotel is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Grand Empire Palace Hotel

Speed up your search by choosing what you need

Price Display

Per room per night (excl. taxes & fees)

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Grand Empire Palace Hotel

Discover More Places

Blauran St No.57-75, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60251

Discover More About Grand Empire Palace Hotel

Location

Staying at Grand Empire Palace Hotel is a good choice when you are visiting Genteng.

About Grand Empire Palace Hotel

Not only located within easy reach of various places of interests for your adventure, but staying at Grand Empire Palace Hotel will also give you a pleasant stay.

Grand Empire Palace Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Grand Empire Palace Hotel is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Grand Empire Palace Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Empire Palace Hotel.

Grand Empire Palace Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Grand Empire Palace Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Empire Palace Hotel, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Grand Empire Palace Hotel, which you rarely find in other places.

If you plan to have a long-term stay, staying at Grand Empire Palace Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Empire Palace Hotel is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Empire Palace Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Get precious and unforgettable moment during your stay at Grand Empire Palace Hotel.

All facilities in Grand Empire Palace Hotel

Functional Hall

Lobby

Exterior

Bedroom

In-room Bathroom

Business Facilities

Business center
Business facilities
Conference hostess
Conference room
Meeting facilities
Photocopier
PRINTER
Theatre/auditorium

General

AC
Ballroom
Connecting rooms
Family room
Heater
Non-smoking room
Smoking area

Public Facilities

Parking
Coffee shop
24-hour room service
Restaurant
Room service
WiFi in public area

Hotel Services

Bellhop
Welcoming drinks
Front desk
24-hour Receptionist
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Refrigerator
Shower
TV

Food and Drinks

A la carte breakfast
Restaurant with AC
Breakfast (surcharge)
Cafe

Transportation

Bicycle storage
Secure parking
Shopping center shuttle
Valet parking (surcharge)

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Connectivity

Free WiFi

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in Grand Empire Palace Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Swimming Pool closed temporarily from 15-7-2022 to 1-1-2024.

Read All

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Grand Empire Palace Hotel	186
Number of floors in Grand Empire Palace Hotel	12
Another facilities in Grand Empire Palace Hotel	Business center, Business facilities, Conference hostess, Conference room, Meeting facilities

Frequently asked question in Grand Empire Palace Hotel

What are available facilities at Grand Empire Palace Hotel?

There are top facilites at Grand Empire Palace Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Empire Palace Hotel?

The standard check-in time at Grand Empire Palace Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Empire Palace Hotel provide breakfast?

Yes, Grand Empire Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Grand Empire Palace Hotel

Overall Ratings & Reviews Grand Empire Palace Hotel

Traveloka (55)

7,5

Pleasant

From 55 reviews

Provided by travelers on

Cleanliness

7,2

Room Comfort

7,0

Meal

7,4

Location

8,4

Service and Facilites

7,2

People often mention about Grand Empire Palace Hotel

All

Distance to City Center (1)

Ambiance (1)

Bedroom (1)

Bathroom (1)

Hotel Area (1)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Empire Palace Hotel

Number of reviews per page

Customer reviews

I***h

5,8

/10

Reviewed 3 week(s) ago

dusty and smells of dust phone is dead, it says it is still being repaired

See original

Find this review helpful?

Asmiati

Leisure

6,5

/10

Reviewed 17 week(s) ago

The hotel building is very grand but the accommodation facilities are not suitable, there are no sandals, toothbrushes and toothpaste, the dirtiest thing is that there are lots of cockroaches running around

See original

3 people find it helpful

Accommodation's Reply

04 Jan 2025

Thank you for bringing this to our attention, we are sorry that you had an unpleasant experience while staying at our Hotel. We have taken immediate action with our team to resolve this issue. Best regards. Empire palace

See original

Jaklyn T.

8,5

/10

Reviewed 17 week(s) ago

When I got here the WiFi couldn't be used, they said there was a problem.

See original

1 people find it helpful

Accommodation's Reply

04 Jan 2025

Thank you for taking the time to share your experience. We are very sorry that you had an unpleasant stay. Your comments have been taken into consideration and some immediate actions have been taken. Best regards. Empire palace

See original

Alicia R.

Staycation

6,3

/10

Reviewed 22 week(s) ago

Great interior concept but the carpet was dusty and unclean. Toiletries and ammenities could have been better because with range prices like that, I expected more from the hotel. There is no AC in the hotel's lobby and the TV is useless. No signal to every channels and again, with that expensive price, I expected more channels and it could have been a smart TV instead of an old one. Wifi access was bad too, the signal was on and off. And again, with price like that, why did they still charge me with parking ticket? Overall my experience wasn't too pleasant except I enjoyed the bed and the semi gothic interior theme. I won't recommend this hotel ngl. There are so many better hotel options with better price and services.

4 people find it helpful

Deezhaq D. M.

Staycation

5,7

/10

Reviewed 30 week(s) ago

2X kicked out of the lobby because: 1. Taking pictures in the lobby. 2. Waiting for Grab pickup in the lobby. If taking pictures/waiting in the lobby is not allowed, why wasn't there a sign/sign? Being kicked out once for something unknown is already unpleasant, let alone twice. The facilities in the room are like a 3-star hotel, no sandals, no hairdryer, only toothbrush + toothpaste, and liquid soap hanging on the wall.

See original

11 people find it helpful

V***a

Staycation

6,8

/10

Reviewed 42 week(s) ago

It's quiet, the sheets don't smell good + smell of dust.

See original

3 people find it helpful

Marla O.

Transit

5,4

/10

Reviewed 43 week(s) ago

The atmosphere is gloomy, the security is not friendly, the towels are dirty black and black, the room telephone doesn't work, the AC can't be set, the only toiletries are soap, towels and drinking water, if you don't ask for it, you don't give it. With a rate of 500 thousand, it's not worth it.

See original

9 people find it helpful

M***a

Leisure

6,4

/10

Reviewed 53 week(s) ago

Sanitary is not available in the room and must be requested first, from the beginning the service was not good, the TV initially did not work but then a technician came and it worked, the hot water was not on and was not informed at check-in, the service was slow, asked for a trolley at check-out and waited for more than 30 minutes but it still did not come and in the end I brought my own stuff downstairs without any maid to help.

See original

3 people find it helpful

Marcus M. T.

5,5

/10

Reviewed 65 week(s) ago

Bad smell in the corridor due to poor AC, dusty everywhere, found old towels, soap bottles I can't use, TV not having channels showing error and feel uncomfortable. Price is too expensive.

3 people find it helpful

Ivanz H.

8,5

/10

Reviewed 69 week(s) ago

Bagus gedung luas kamar bersih dan AC dingin.

3 people find it helpful

Areif S.

5,7

/10

Reviewed 70 week(s) ago

The building is old, lots of sofas are torn, the AC is not cold at all, no drinking water is provided. It seems like it was only developed for wedding ballroom rentals.

See original

8 people find it helpful

SUBIJANTORO

5,1

/10

Reviewed 71 week(s) ago

The room I ordered was a suite and I got room 879, not what I imagined. The room was dirty and there were even cockroaches, the refrigerator couldn't cool, the lock on the bathroom door was broken, there were small guest tables and chairs and the room space was cramped, unlike the one my brother got in room 853. When I checked out and asked the cashier, how much was room 853 ? The answer is the same, then why are the rooms and facilities different, yes, because room 853 is for weddings. So if you are getting married, just stay at this hotel. There are also no sports facilities such as fitness or swimming pools that are usually available for this amount of money.

See original

6 people find it helpful

Joni A.

5,4

/10

Reviewed 78 week(s) ago

No front office ready on the desk in the morning, the staff inf front off the main door obey when guest arrived and only continue smoking, no window at the room, smell bed at the corridor, no hot water.

5 people find it helpful

Stephan Josef Kraatz

8,7

/10

Reviewed 80 week(s) ago

Basically nice room. Lack of warm water, just not complete cold. Location perfekt, rooms sitze ideal, great view, lovely interior especially in the Lobby.

4 people find it helpful

Jusup C.

8,4

/10

Reviewed 80 week(s) ago

The room is okay, the facilities are okay, only the AC is a bit not cold.

See original

3 people find it helpful

Kepakisan

5,7

/10

Reviewed 82 week(s) ago

Dirty room, dirty bedding, mosquitoes in the room, cockroaches in the bathroom, hot water in the toilet doesn't work, horror place. Maybe the focus is only on ballroom rentals. For hotels that are not maintained. But, the rooms are spacious and room prices are not expensive. Maybe the management and owner need to pay more attention to their hotel. No picture. But writing can already describe the situation. Thank You.

See original

5 people find it helpful

H R Saptohadi

9,7

/10

Reviewed 108 week(s) ago

The rooms are spacious, affordable prices and the surrounding environment is very busy and easy to shop.

See original

2 people find it helpful

Accommodation's Reply

07 Apr 2023

Thank you very much Mr. H. P saptohadi, for choosing the Grand Empire palace Surabaya, to spend the night with your beloved family. We are waiting for your return.

See original

Siti N.

9,7

/10

Reviewed 118 week(s) ago

Kamarnya bagus banget 😃, luas dan sangat klasik modern. Pelayanannya juga ramah dan menyenangkan. Untuk foto prewedding juga bisa, dan apalagi saya juga mengadakan event wedding di Grand Empire Palace Hotel, makanannya enak-enak dan juga sangat puas dengan pelayanannya. Worth it banget! Bagi kalian yang mau menginap di Grand Empire Palace Hotel, selain terletak di jantung kota Surabaya, tempatnya juga strategis poll. Next menginap lagi di hotel ini.

8 people find it helpful

Accommodation's Reply

27 Jan 2023

Thank you very much Kak Govaldo, We will continue to improve our services and facilities, thank you for your trust in choosing the Grand Empire Palace Hotel, as one of the best venues, for your wedding event with the bride and groom. Waiting for his return.

See original

Hery S.

5,2

/10

Reviewed 120 week(s) ago

Kamar kotor. Kamar mandi ada kecoa. Tempat seram. Kalo disuruh milih, enak tidur di hotel budget daripada hotel ini. Pegawai hotel disuruh makeup room kalau belum ditelepon ga dibersihin kamarnya.

12 people find it helpful

Yana

6,0

/10

Reviewed 121 week(s) ago

The hotel room is big but the water is dirty, the room smells and is dusty even though it's already 4 stars. People have complained about dirty water but it's the same, still no change. The hotel hallway is also hot and very dusty.

See original

14 people find it helpful

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Surabaya