Grand Mercure Lampung

The location and hotel rooms are very good and the food is also highly recommended.

The hotel staff is friendly, the breakfast is very complete, the rooms are clean.

The staff is friendly, the hotel is clean, and the view is great.

quite satisfied with the hotel service, according to the price, only the food is less than satisfactory

Lack of hotel staff to lift items from the GF floor or in P5 we waited for 1 hour before there was a staff to lift the items. For the P5 floor, GF and the lobby the AC is still hot. The hotel lighting is very good, very bright. The breakfast food is varied and delicious. The receptionists are also friendly

the hotel atmosphere is very comfortable, only the receptionist explained about the deposit which was not appropriate... hopefully it will be a concern for the management

For food, there is very little variety. Minimal taste. 5 star class should have more variety and be of international class. Additional breakfast for 12 year old children is already charged adult size. Even though the child is not yet an adult and does not eat much. Needs improvement for the restaurant.

everything is okay, only the bathroom floor is not lower than the room, so water flows into the room a little from the door

Good service, okay room, very comfortable. many choices of menu for breakfast kids like it highly recommended for a vacation with family😍

This is the second time I stay in this hotel. The room is great, I like the cleanliness and the room space. The ambience and the view are astonishing. The one that needs improvement is the food for the breakfast, particularly in the busy time. There is some occasion that the food was not refilled quickly. The officer should also remind the guest that they can't take the food while smoking, because the ashes will contaminate the food.

Overall the room and service and facilities are good. A 5-star hotel. What needs to be considered is breakfast time, many of them are finished but take a long time to be refilled so it's like there's a display but it's empty.

The hotel is very nice with very good conditions and very clean.

Very happy with the calm, friendly and clean atmosphere.

Food quality control in a bad restaurant should be controlled whether the food is suitable to be eaten or not, the variety of food is small, not like a 5-star hotel, too economical electricity for public facilities, the lobby is hot, the AC is turned off, the restaurant is hot, the AC is turned off, of the many lifts only one is on, the bathroom is standard. It does not deserve 5 stars because the quality is classified as a maximum of 4 stars. The bathroom equipment is incomplete, there is no laundry bag

Great, the hotel was great for family vacation.

Worth the price, all the facilities and comfort of the room are extraordinary, fast handling from the front desk at check in makes the process of staying easier. Hopefully the facilities will be more comfortable, the pool water can be a bit warmer so it's not too cold when it's windy. Thanks for the hospitality Grand Mercure Lampung.

I've stayed there for several times. And all the time was just really great. But not the last one though. I booked it for my Grandma & Mom, so that they can experience it too. But it was terrible. Especially the new (GF) Security (Gilang) that didn't have a good manner in talking, and also differentiates guest by their cars (We brought Innova Zenix this time, not RR). Also, the new Front Office Staff (Nabila) and the GRO (Bimo). Bad experience for me, my Grandma & Mom. Promised a room in 10 mins for several of times, but then waited for 1.5 hour at the hot lobby, until 15.45. That's 45 mins passed the informed checked-in time at 15.00. I asked Bimo to recheck any updates about the room, but he refused to help and ask me to walk and just ask Nabila. Lazy & unpolite staff, shame on you Bimo. A terrible first 1.5 hour for that stay. I feel really bad to my Grandma & Mom for choosing them this hotel for them to stay. I should have booked them to stay at Marriott Resort again. 🤦🏽‍♂️

Subhanallah, thank God, I am satisfied.

Overall good. Improve and find solutions for hotel services, especially during holidays. - So that hotel guests do not have to wait long to get a room. - Queues in the dining room when wanting breakfast, lack of tables. Hopefully it will get better.

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