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Grand Mercure Malang Mirama
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Grand Mercure Malang Mirama
Hotels
9,0
/10
Exceptional
1.106 reviews
What Guests Say About Their Stay
Staff Friendliness (81)
Bedroom (80)
Ambiance (77)
Room Space (77)
f***y
10,0
/ 10
The hotel staff is friendly and the service is very satisfying.
In the Area
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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Grand Mercure Malang Mirama
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What's around Grand Mercure Malang Mirama
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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126
Discover More About Grand Mercure Malang Mirama
Location
Grand Mercure Malang Mirama is located in area / city Blimbing.
About Grand Mercure Malang Mirama
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Mercure Malang Mirama is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Malang Mirama.
All facilities in Grand Mercure Malang Mirama
Others
Things to Do
- Outdoor pool
- Children play area
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
General
- Swimming pool
Accommodation Policy & General Information in Grand Mercure Malang Mirama
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Number of floors in Grand Mercure Malang Mirama | 16 |
Another facilities in Grand Mercure Malang Mirama | Outdoor pool, Children play area, Bus/truck parking, Valet parking, WiFi in public area |
Frequently asked question in Grand Mercure Malang Mirama
What are available facilities at Grand Mercure Malang Mirama?
There are top facilites at Grand Mercure Malang Mirama such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Malang Mirama?
The standard check-in time at Grand Mercure Malang Mirama is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Grand Mercure Malang Mirama
Traveloka (1.106)
9,0
Exceptional
From 1.106 reviews
Provided by travelers on
Cleanliness
9,3
Room Comfort
9,2
Meal
9,1
Location
9,1
Service and Facilites
9,1
People often mention about Grand Mercure Malang Mirama
All
Bedroom (63)
Staff Friendliness (62)
Ambiance (60)
Room Space (60)
Variety (59)
Bathroom (54)
Hotel Area (54)
Accessibility (49)
Taste (49)
Family Friendly (48)
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Traveler Reviews Grand Mercure Malang Mirama
Number of reviews per page
20
40
Customer reviews
LH
Liem H. L.
10,0
/10
Reviewed 3 day(s) ago
The check in process was fast and friendly, the service for guests was friendly and pleasant.
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Accommodation's Reply
25 Apr 2025
Dear Liem
Sugeng Sonten
We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
T***i
Staycation
10,0
/10
Reviewed 5 day(s) ago
hotel staff is friendly and very helpful, check in & check out process is fast, food is delicious
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Accommodation's Reply
25 Apr 2025
Dear Guest
Sugeng Sonten
We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
YA
Yuliana A.
Leisure
10,0
/10
Reviewed 2 week(s) ago
All the ambience and services in this hotel, Grand Mercure Mirama Malang are good. The best service excellent and so comfort for staycation.
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
EA
ELDIZA A. V.
Leisure
8,5
/10
Reviewed 2 week(s) ago
Very comfortable. Strategic location. The swimming pool is very nice, the water is warm. So it's nice. Can be repeated next time.
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
Andi S.
Leisure
10,0
/10
Reviewed 3 week(s) ago
Recommended hotel, and we will be back again.
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
Guest
Leisure
10,0
/10
Reviewed 3 week(s) ago
the reception staff is very nice and friendly
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
S***a
Leisure
8,5
/10
Reviewed 3 week(s) ago
The room very nice and clean. The hotel views are amazing
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
S***y
Leisure
10,0
/10
Reviewed 3 week(s) ago
The best hotel in Malang. And give me the best prize next time.
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Accommodation's Reply
13 Apr 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
D***n
10,0
/10
Reviewed 5 week(s) ago
highly recommended for staycation at Grand Mercure Malang
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Accommodation's Reply
22 Mar 2025
Dear D,
Sugeng Sonten
We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
M***a
9,7
/10
Reviewed 9 week(s) ago
Spacious rooms, complete facilities, lots of activities for children
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Accommodation's Reply
21 Feb 2025
Dear Guest
Sugeng Sonten
We very much appreciate your comments regarding your stay at our hotels.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
R***a
8,8
/10
Reviewed 10 week(s) ago
The hotel is nice, bearish, not old fashioned
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1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Guest
Sugeng Sonten
We very much appreciate your comments regarding your stay at our hotels.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
FC
Filicia C.
10,0
/10
Reviewed 10 week(s) ago
fun, comfortable, delicious breakfast
See original
2 people find it helpful
Accommodation's Reply
15 Feb 2025
Dear Guest
Sugeng Sonten
We very much appreciate your comments regarding your stay at our hotels.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
S***o
Business
10,0
/10
Reviewed 10 week(s) ago
Breakfast is really delicious, lots of choices to suit your taste
See original
1 people find it helpful
Accommodation's Reply
15 Feb 2025
Dear Guest
Sugeng Sonten
We very much appreciate your comments regarding your stay at our hotels.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Matur Nuwun
Sugito Adhi
General Manager
W***e
Leisure
9,4
/10
Reviewed 11 week(s) ago
Hotel with swimming pool facilities good for kids and mountain views
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Accommodation's Reply
07 Feb 2025
Dear W, Sugeng Sonten. Thank you for your review! We are glad you enjoyed the kid-friendly pool facilities and beautiful mountain views. We always strive to provide the best experience for our guests, especially for families. Hope to welcome you back in the future for a more enjoyable vacation. Thank you. Sugito Adhi. General Manager
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SE
S Ershanny A. R.
9,1
/10
Reviewed 12 week(s) ago
The hotel is still new so it is still comfortable and clean. But I want to give a little advice to the cleaning staff, at that time when my room was being cleaned I happened to be in the room too. So when they were cleaning there was a new spoon that fell to the floor, then I saw it, and the staff just picked it up and put it on the table where there were glasses and coffee. I immediately reprimanded and asked for a replacement spoon. But the staff said I should just wash it in the bathroom sink. In my opinion, it would be better to replace it with a new one than just washing it.
But overall the service is okay
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Accommodation's Reply
07 Feb 2025
Dear s ershanny A. R, Sugeng Sonten. Thank you very much for your review and suggestion! We greatly appreciate your feedback regarding your experience with the cleaning staff. We apologize for the inconvenience and will follow up on this immediately to ensure that similar incidents do not occur in the future. We completely agree with you that replacing the dropped spoon with a new one would be better than just washing it. Glad to hear that you were satisfied with our service overall. We look forward to welcoming you back with a better experience on your next visit. Thank you. Sugito Adhi. General Manager
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F***y
Staycation
6,9
/10
Reviewed 12 week(s) ago
The hotel is new and nice but the service is lacking, from the beginning of check in the lady didn't understand the customer's request, only explained it and then she was okay, at 6 am when I called both the operator and the kitchen, no one answered!! It's a shame that a hotel as good as this has such poor service, as if it's not a star class hotel.
Please fix it, staff.
Thank you
Read More
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Valued Guest. Sugeng Sonten. Thank you for your review and feedback. We greatly appreciate your feedback, and we apologize for the less than satisfactory experience, especially related to the check-in service and the response from the operator/kitchen in the morning. We will immediately evaluate and improve our communication and training to our staff to ensure faster and more efficient service in the future. We hope you can give us the opportunity to correct these shortcomings and provide a better experience on your next visit. Thank you for choosing us. Matur Nuwun. Sugito Adhi. General Manager
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Salman A. F.
Staycation
9,7
/10
Reviewed 12 week(s) ago
This is my 2nd time staying at the Grand Mercure Mirama Malang hotel, and just like before the hotel staff are very friendly and professional. The cleanliness and quietness of the room are very good. And also the hotel environment is very friendly for children and the elderly.
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Accommodation's Reply
04 Feb 2025
Dear Guest Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager
B***g
10,0
/10
Reviewed 12 week(s) ago
The food is very varied and the service is incredibly good.
See original
1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Guest Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager
i***h
Staycation
10,0
/10
Reviewed 12 week(s) ago
Check in/out is fast and easy, the room is as advertised, spacious and cool, the breakfast menu is varied and delicious, I like the rice kencur jamu and the cappuccino coffee from a real coffee machine. The hotel is close to the toll gate, so if you go to the airport you won't get stuck in traffic.
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Accommodation's Reply
04 Feb 2025
Dear Guest Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager
l***a
Leisure
10,0
/10
Reviewed 12 week(s) ago
Even though when we entered the room there was a mural saying HBD Kiki on the glass, even though my family and I don't have Kiki's name on it and we don't have a birthday.
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1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Guest Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager
Number of reviews per page
20
40
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