Grand Metro Hotel Puncak

Hotels
Preferred Partner Plus
No. 5 in Hotel with Mountain View in Puncak
Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
8,8
/10
Very Good
3.135 reviews

What Guests Say About Their Stay

Staff Friendliness (219)
Taste (190)
Ambiance (175)
Hotel Area (174)
Muhammad R.
10,0
/ 10
Check-in at 11 PM was well-serviced from the entrance to the front of the room. The room was cool and quiet, and we recommend choosing a room overlooking the pool. The breakfast menu was varied and delicious. 9/10
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Helva R.
8,5
/ 10
The staff is friendly, the room smells good, you can get an amazing sunrise, the breakfast is delicious
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Y***n
8,5
/ 10
the location is easy to reach. the hotel staff are friendly. the taste of food is good. and what I loved is there is live music at night. so u still can enjoy the vacation if u can't go out of hotel. my family n I love to stay in this hotel.
A***a
9,7
/ 10
I really really enjoyed staying here. The price is affordable, the cleanliness and comfort are also there, the staff are friendly, the room is nice, the furniture is also new. The bathroom is clean. It's nice to stay here, I want to come back again. There's live music on Saturday nights. The singers are good, their voices are good.
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S***i
10,0
/ 10
The hotel staff is friendly, the grand deluxe room is really worth it because you can directly access the pool, it's very cool
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In the Area
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Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Grand Metro Hotel Puncak is a good choice when you are visiting Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Metro Hotel Puncak

Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Lobby Grand Metro Hotel Puncak
Lobby 2 Grand Metro Hotel Puncak

Discover More About Grand Metro Hotel Puncak

About Grand Metro Hotel Puncak

Nestled in the picturesque hills of West Java, the Grand Metro Hotel Puncak is a serene retreat that offers a perfect blend of comfort, luxury, and nature. This hotel is strategically located, making it an ideal getaway for both leisure and business travelers. With its stunning views of the surrounding mountains and lush greenery, guests can enjoy a peaceful atmosphere that is hard to find in bustling city life.

The Grand Metro Hotel Puncak boasts a variety of accommodations, from cozy rooms to spacious suites, all designed with modern amenities to ensure a comfortable stay. Each room is equipped with air conditioning, flat-screen TVs, and complimentary Wi-Fi, allowing guests to stay connected while enjoying their vacation. The hotel’s design reflects a harmonious blend of traditional Indonesian architecture and contemporary style, creating a warm and inviting ambiance.

One of the standout features of the Grand Metro Hotel Puncak is its commitment to providing exceptional service. The friendly and attentive staff are always on hand to assist with any requests, ensuring that every guest feels valued and cared for. Whether you need help planning your itinerary or require room service, the hotel staff is dedicated to making your stay as enjoyable as possible.

In addition to its comfortable accommodations, the Grand Metro Hotel Puncak offers a range of facilities to enhance your experience. Guests can indulge in delicious meals at the on-site restaurant, which serves a variety of local and international dishes. For those looking to unwind, the hotel features a swimming pool, fitness center, and spa services, providing ample opportunities for relaxation and rejuvenation.

Moreover, the hotel’s location makes it a perfect base for exploring the natural beauty and cultural attractions of Puncak. From tea plantations to waterfalls, there’s no shortage of breathtaking sights to discover. Whether you’re seeking adventure or tranquility, the Grand Metro Hotel Puncak is the ideal destination for your next getaway.

Why You Should Stay at Grand Metro Hotel Puncak

Choosing to stay at the Grand Metro Hotel Puncak means immersing yourself in a tranquil environment that promotes relaxation and rejuvenation. The hotel’s strategic location allows easy access to various attractions, making it a convenient choice for travelers. Additionally, the combination of modern amenities and traditional hospitality ensures that your stay will be memorable.

Best Time to Stay at Grand Metro Hotel Puncak

The best time to visit the Grand Metro Hotel Puncak is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and the natural beauty is still at its peak.

Transportation and Accessibility

Access to the Airport

Getting to the Grand Metro Hotel Puncak is convenient, especially for travelers arriving by air. The nearest airport is Soekarno-Hatta International Airport (CGK), located approximately 70 kilometers away. From the airport, guests can opt for a taxi or pre-arranged shuttle service to reach the hotel. The journey typically takes around 2 to 3 hours, depending on traffic conditions.

Public Transportation

For those who prefer public transportation, there are several options available. Buses and minibusses frequently run from Jakarta to Puncak, providing an affordable way to travel. Once you arrive in Puncak, local transportation options such as taxis and ride-sharing services are readily available to take you to the Grand Metro Hotel. This makes it easy for guests to explore the surrounding area without the need for a personal vehicle.

Unique Facilities at Grand Metro Hotel Puncak

Swimming Pool

The Grand Metro Hotel Puncak features a stunning outdoor swimming pool surrounded by lush gardens. It’s the perfect spot to relax and soak up the sun while enjoying the breathtaking views of the mountains. The pool area is equipped with comfortable loungers, making it an ideal place to unwind after a day of exploring.

Spa and Wellness Center

For those looking to indulge in some pampering, the hotel’s spa and wellness center offers a range of treatments designed to rejuvenate the body and mind. From traditional massages to beauty treatments, guests can enjoy a tranquil escape that enhances their overall well-being.

Restaurant and Dining Options

The on-site restaurant at Grand Metro Hotel Puncak serves a delectable array of dishes, featuring both local and international cuisine. Guests can enjoy their meals in a cozy setting, with the option of dining al fresco to take in the stunning views. The restaurant also caters to special dietary needs, ensuring that every guest finds something to satisfy their palate.

Nearby Attractions at Grand Metro Hotel Puncak

Taman Safari Indonesia

Located approximately 15 kilometers from the Grand Metro Hotel Puncak, Taman Safari Indonesia is a must-visit attraction for families and wildlife enthusiasts. This expansive safari park allows visitors to drive through and observe a variety of animals in their natural habitats. The park also features animal shows, a petting zoo, and opportunities for close encounters with exotic wildlife.

Cipanas Hot Springs

Just 10 kilometers away, Cipanas Hot Springs is a popular destination for those seeking relaxation and rejuvenation. The natural hot springs are known for their therapeutic properties, making it an ideal spot to unwind after a day of exploration. Visitors can enjoy soaking in the warm waters while surrounded by lush greenery, creating a serene atmosphere.

Gunung Mas Tea Plantation

Located about 8 kilometers from the hotel, the Gunung Mas Tea Plantation offers a unique opportunity to explore the beautiful tea fields of Puncak. Guests can take guided tours to learn about the tea production process, enjoy scenic views, and even participate in tea tasting sessions. It’s a perfect spot for nature lovers and those looking to experience the local culture.

Little Venice Puncak

Approximately 12 kilometers from the Grand Metro Hotel, Little Venice Puncak is a charming theme park that features picturesque canals and colorful buildings reminiscent of Venice, Italy. Visitors can enjoy boat rides, take photos, and explore the various attractions within the park. It’s a fun destination for families and couples alike.

Curug Cilember Waterfall

For adventure seekers, Curug Cilember Waterfall is a stunning natural attraction located about 14 kilometers from the hotel. The waterfall is surrounded by lush forests and offers hiking trails for those looking to explore the area. Visitors can enjoy a refreshing swim in the natural pools and take in the breathtaking scenery.

Puncak Pass

Puncak Pass, located around 10 kilometers from the Grand Metro Hotel, is a popular viewpoint that offers panoramic views of the surrounding mountains and valleys. It’s an ideal spot for photography enthusiasts and those looking to enjoy a peaceful moment in nature. There are also several cafes and restaurants nearby where visitors can relax and enjoy the scenery.

Agro Wisata Gunung Mas

Just a short drive from the hotel, Agro Wisata Gunung Mas is an agricultural tourism destination that allows visitors to learn about local farming practices. Guests can participate in activities such as fruit picking, tea harvesting, and even enjoy guided tours of the plantation. It’s a great way to experience the local culture and enjoy fresh produce.

JungleLand Adventure Theme Park

Located approximately 20 kilometers from the Grand Metro Hotel, JungleLand Adventure Theme Park is a thrilling destination for families and adventure seekers. The park features a variety of rides and attractions, including roller coasters, water rides, and live entertainment. It’s a perfect spot for a fun-filled day with family and friends.

Mount Gede Pangrango National Park

For nature enthusiasts, Mount Gede Pangrango National Park is a must-visit destination located about 25 kilometers from the hotel. The park is home to diverse flora and fauna, as well as stunning hiking trails that lead to the summit of Mount Gede. It’s an excellent spot for trekking, bird watching, and enjoying the beauty of nature.

Pasar Cisarua

Located just 5 kilometers from the Grand Metro Hotel, Pasar Cisarua is a traditional market where visitors can experience local culture and cuisine. The market offers a variety of fresh produce, handicrafts, and street food, making it a great place to immerse yourself in the local lifestyle. It’s an excellent spot for souvenir shopping and trying authentic Indonesian dishes.

Tips and Tricks for Staying at Grand Metro Hotel Puncak

Tips During Your Stay

To make the most of your stay at the Grand Metro Hotel Puncak, consider planning your itinerary in advance. This will help you maximize your time and ensure you don’t miss out on any of the nearby attractions. Additionally, take advantage of the hotel’s concierge services for recommendations on local activities and dining options.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time at the swimming pool, indulge in a spa treatment, and enjoy meals at the restaurant. Don’t hesitate to ask the staff for assistance or recommendations on how to best utilize the hotel’s amenities for a more enjoyable experience.

Why Book Grand Metro Hotel Puncak on Traveloka

Extensive Accommodation Options

When you book the Grand Metro Hotel Puncak through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to plan your trip without the stress of upfront payments. Additionally, the PayLater feature enables you to save even more, making it easier to manage your travel budget.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards loyal customers, making your future travels even more enjoyable.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the Grand Metro Hotel Puncak. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision before booking. You can trust the experiences of fellow travelers to guide your choice.

With all these advantages, there’s no reason not to choose the Grand Metro Hotel Puncak for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Grand Metro Hotel Puncak

Bar, Cafe and Lounge Grand Metro Hotel Puncak
Bar, Cafe and Lounge
Swimming Pool Grand Metro Hotel Puncak
Swimming Pool
Functional Hall Grand Metro Hotel Puncak
Functional Hall
Lobby Grand Metro Hotel Puncak
Lobby
Exterior Grand Metro Hotel Puncak
Exterior

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Dining area
  • Fullboard with drinks
  • Gala dinner
  • Free breakfast
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • Ballroom
  • Banquet
  • Family room
  • Fireplace in lobby
  • Heater
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free

Hotel Services

  • Concierge
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service

Things to Do

  • Garden
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

In-room Facilities

  • Desk
  • Shower
  • TV

Business Facilities

  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Grand Metro Hotel Puncak

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Spa closed temporarily from 1-7-2025 to 31-12-2026.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Metro Hotel Puncak
45
Number of floors in Grand Metro Hotel Puncak
4
Another facilities in Grand Metro Hotel Puncak
A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Grand Metro Hotel Puncak

What are available facilities at Grand Metro Hotel Puncak?
There are top facilites at Grand Metro Hotel Puncak such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Metro Hotel Puncak?
The standard check-in time at Grand Metro Hotel Puncak is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Metro Hotel Puncak provide breakfast?
Yes, Grand Metro Hotel Puncak provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Metro Hotel Puncak?
Grand Metro Hotel Puncak is a 3.0-star hotel.
How many floors does Grand Metro Hotel Puncak have?
Grand Metro Hotel Puncak has 4 floors.
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More Reviews from Other Guests in Grand Metro Hotel Puncak

8,8
Very Good
From 3.135 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,8

Location

8,9

Service and Facilites

9,0

People often mention about Grand Metro Hotel Puncak
All
Staff Friendliness (201)
Taste (180)
Ambiance (168)
Hotel Area (162)
Bedroom (161)
Bathroom (153)
Variety (139)
Accessibility (138)
Family Friendly (125)
In-house Restaurant (122)
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
20
40
Customer reviews
N***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 day(s) ago
Access to the hotel is easy as it's located on a main road, but it's quite far to get to the Indomaret or ATM. Fortunately, the hotel has a snack and drink area in front of the lobby.
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j***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
In short, the place is exciting... shrouded in a serene mist... the food, service and atmosphere are really great.
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Muhammd A. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
all the staff are friendly and polite, the food is delicious
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K***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's really suitable for my child who loves to dive in, open the room and go straight to the swimming pool😁
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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S***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The breakfast is really delicious🤤 Even though there is no AC, the weather is really cold. It's a shame the room isn't soundproof so you can really hear the noise from outside. Other than that, it's really good for an affordable hotel. I'll come back again
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you so much for your positive review! We are delighted that you enjoyed your stay at the Grand Metro Hotel, with its comfortable rooms and friendly, prompt service. We are also glad that you enjoyed our breakfast. We hope to welcome you back again on your next stay. Thank you for trusting us and choosing to stay with us!
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Saputri
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, service and food are good
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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Reo R.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Nice and comfortable place, I've been here twice, but yesterday the breakfast menu wasn't refilled like before. Overall, the place is nice.
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hello everyone, thank you so much for your positive review! We are delighted to hear that you enjoyed your stay at Grand Metro. We apologize for any shortcomings regarding food replenishment. We hope to see you again.
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
We had a really enjoyable staycation with my wife at this hotel. We also got a room overlooking the pool, which made the view even more refreshing.
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4 people find it helpful
Accommodation's Reply
14 Dec 2025
Hello everyone, thank you so much for your positive review! We are delighted that you enjoyed your stay at the Grand Metro Hotel. We hope you will return to the Grand Metro Hotel again.
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the atmosphere is good.
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Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,9
/10
Reviewed 4 week(s) ago
The breakfast has a lot of variety, and it's delicious. The hotel staff is friendly, the bathroom is clean, but if it's a bit late around 8 am and above, there's no hot water anymore, it's the same at night, the water isn't very hot. The smell of the cooking pierces the heart, entering the room. Then... this is my 3rd time there, but this time, I got a room that was quite damp, because there were lots of water marks on the walls (wet) and on the ceiling above the window. Room 207. Then the sheets looked like they hadn't been changed, because they looked like they had lots of signs of use like yellow spots and traces of liquid, the walls were dirty. The seating (chair) part already felt like the wood of the seat. The rest was still okay, still very cold, The morning view was beautiful, From the 3rd floor terrace, the chicken soto was really delicious to eat at night when the weather was cold.
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you so much for your detailed review and feedback. We are delighted that you enjoyed the varied breakfast options, friendly staff, and the scenic views and relaxing atmosphere of our hotel. We apologize for any inconvenience you experienced, such as the hot water and room conditions. We will take your feedback into consideration immediately to improve in the future. We hope to welcome you back for an even better experience. 🙏😊
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Valeria N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
It will be your favorite hotel when you go to Puncak🥰
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you are a regular customer at Puncak. We hope to see you again soon 🙏✨
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
overall okay, although special request for high floor room could not be fulfilled, thank you
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Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you chose Puncak as your first choice of accommodation. We hope to welcome you back again 🙏 We apologize for the inconvenience when you requested a higher floor room ✨
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h***z
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Friendly staff, strategic location, everything is okay, but because it is located on the roadside, the sound of vehicles enters the room only if the view is of the parking lot, but if the view is of the swimming pool, it is better.
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2 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you chose to stay at Uncak as your first choice. We hope to welcome you again 🙏 We apologize for the noise from the cars as our hotel is located next to the road ✨
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N***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 week(s) ago
In my opinion, the size and contents of the room are pretty standard. >500k should be good enough. But my perspective is really lacking. Compared to others, this is really lacking.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel makes me comfortable and my child feels at home here, the place is nice, close to road access, the rooms are clean and fragrant, the staff at the hotel are also friendly, the food menu is complete and delicious, the restaurant service is also friendly.
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Thomas F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Always a favorite hotel when I go to Puncak. Thank you.
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A***r
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 week(s) ago
This is my second time staying here with a friend, but this time it was a bit disappointing. There were 3 cockroaches and their children in my friend's room. So my friend asked to move rooms, and they were allowed. At breakfast, everything was delicious, but the fried rice had a fairly large egg shell. We were given a large omelet as an apology. Thank you, I hope your next staycation is memorable.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Thank you for staying at the Grand Metro Hotel again 😊 We apologize for any inconvenience caused. Your feedback is very valuable to us and we have passed it on to our team to improve our service in the future. We hope your next visit will be an even more comfortable and satisfying experience. 💕
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F***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
I've been to this hotel many times, but yesterday I wasn't satisfied, even though I invited three friends to stay here. Instead, I got a room with damaged items, and my friends didn't have mineral water in the room. Indomie reviews are available every day, but yesterday the information was only available on weekends. So it wasn't suitable.
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2 people find it helpful
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Sopyan H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
quite comfortable and within budget. thank you
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2 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable hotel Affordable price Right on the roadside Very friendly staff.
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Grand Metro Hotel Puncak

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,8
Very Good
From 3.135 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,8

Location

8,9

Service and Facilites

9,0

People often mention about Grand Metro Hotel Puncak
All
Staff Friendliness (201)
Taste (180)
Ambiance (168)
Hotel Area (162)
Bedroom (161)
Bathroom (153)
Variety (139)
Accessibility (138)
Family Friendly (125)
In-house Restaurant (122)
Sort by
Most Recent
Format
With Text
Preferences
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
20
40
Customer reviews
N***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 day(s) ago
Access to the hotel is easy as it's located on a main road, but it's quite far to get to the Indomaret or ATM. Fortunately, the hotel has a snack and drink area in front of the lobby.
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j***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
In short, the place is exciting... shrouded in a serene mist... the food, service and atmosphere are really great.
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Muhammd A. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
all the staff are friendly and polite, the food is delicious
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K***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's really suitable for my child who loves to dive in, open the room and go straight to the swimming pool😁
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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S***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The breakfast is really delicious🤤 Even though there is no AC, the weather is really cold. It's a shame the room isn't soundproof so you can really hear the noise from outside. Other than that, it's really good for an affordable hotel. I'll come back again
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you so much for your positive review! We are delighted that you enjoyed your stay at the Grand Metro Hotel, with its comfortable rooms and friendly, prompt service. We are also glad that you enjoyed our breakfast. We hope to welcome you back again on your next stay. Thank you for trusting us and choosing to stay with us!
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Saputri
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, service and food are good
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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Reo R.
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8,5
/10
Reviewed 2 week(s) ago
Nice and comfortable place, I've been here twice, but yesterday the breakfast menu wasn't refilled like before. Overall, the place is nice.
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Hello everyone, thank you so much for your positive review! We are delighted to hear that you enjoyed your stay at Grand Metro. We apologize for any shortcomings regarding food replenishment. We hope to see you again.
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A***s
icon-Staycation
Staycation
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8,5
/10
Reviewed 3 week(s) ago
We had a really enjoyable staycation with my wife at this hotel. We also got a room overlooking the pool, which made the view even more refreshing.
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4 people find it helpful
Accommodation's Reply
14 Dec 2025
Hello everyone, thank you so much for your positive review! We are delighted that you enjoyed your stay at the Grand Metro Hotel. We hope you will return to the Grand Metro Hotel again.
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Verified Traveler
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10,0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the atmosphere is good.
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Accommodation's Reply
14 Dec 2025
Hi everyone! Thank you so much for the positive review! I'm glad to hear that you enjoyed your stay at Grand Metro.
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I***a
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Staycation
icon-origin-TRAVELOKA
8,9
/10
Reviewed 4 week(s) ago
The breakfast has a lot of variety, and it's delicious. The hotel staff is friendly, the bathroom is clean, but if it's a bit late around 8 am and above, there's no hot water anymore, it's the same at night, the water isn't very hot. The smell of the cooking pierces the heart, entering the room. Then... this is my 3rd time there, but this time, I got a room that was quite damp, because there were lots of water marks on the walls (wet) and on the ceiling above the window. Room 207. Then the sheets looked like they hadn't been changed, because they looked like they had lots of signs of use like yellow spots and traces of liquid, the walls were dirty. The seating (chair) part already felt like the wood of the seat. The rest was still okay, still very cold, The morning view was beautiful, From the 3rd floor terrace, the chicken soto was really delicious to eat at night when the weather was cold.
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you so much for your detailed review and feedback. We are delighted that you enjoyed the varied breakfast options, friendly staff, and the scenic views and relaxing atmosphere of our hotel. We apologize for any inconvenience you experienced, such as the hot water and room conditions. We will take your feedback into consideration immediately to improve in the future. We hope to welcome you back for an even better experience. 🙏😊
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Valeria N.
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
It will be your favorite hotel when you go to Puncak🥰
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1 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you are a regular customer at Puncak. We hope to see you again soon 🙏✨
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
overall okay, although special request for high floor room could not be fulfilled, thank you
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Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you chose Puncak as your first choice of accommodation. We hope to welcome you back again 🙏 We apologize for the inconvenience when you requested a higher floor room ✨
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h***z
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Friendly staff, strategic location, everything is okay, but because it is located on the roadside, the sound of vehicles enters the room only if the view is of the parking lot, but if the view is of the swimming pool, it is better.
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2 people find it helpful
Accommodation's Reply
14 Dec 2025
Thank you very much 😊 We are very pleased that you chose to stay at Uncak as your first choice. We hope to welcome you again 🙏 We apologize for the noise from the cars as our hotel is located next to the road ✨
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N***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 week(s) ago
In my opinion, the size and contents of the room are pretty standard. >500k should be good enough. But my perspective is really lacking. Compared to others, this is really lacking.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel makes me comfortable and my child feels at home here, the place is nice, close to road access, the rooms are clean and fragrant, the staff at the hotel are also friendly, the food menu is complete and delicious, the restaurant service is also friendly.
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Thomas F.
icon-Leisure
Leisure
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10,0
/10
Reviewed 6 week(s) ago
Always a favorite hotel when I go to Puncak. Thank you.
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A***r
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 week(s) ago
This is my second time staying here with a friend, but this time it was a bit disappointing. There were 3 cockroaches and their children in my friend's room. So my friend asked to move rooms, and they were allowed. At breakfast, everything was delicious, but the fried rice had a fairly large egg shell. We were given a large omelet as an apology. Thank you, I hope your next staycation is memorable.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Thank you for staying at the Grand Metro Hotel again 😊 We apologize for any inconvenience caused. Your feedback is very valuable to us and we have passed it on to our team to improve our service in the future. We hope your next visit will be an even more comfortable and satisfying experience. 💕
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F***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
I've been to this hotel many times, but yesterday I wasn't satisfied, even though I invited three friends to stay here. Instead, I got a room with damaged items, and my friends didn't have mineral water in the room. Indomie reviews are available every day, but yesterday the information was only available on weekends. So it wasn't suitable.
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2 people find it helpful
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Sopyan H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
quite comfortable and within budget. thank you
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2 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable hotel Affordable price Right on the roadside Very friendly staff.
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1 people find it helpful
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