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Grand Tropic Suites Hotel Surabaya
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Grand Tropic Suites Hotel Surabaya
Hotels
9,0
/10
Exceptional
64 reviews
In the Area
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Jalan Ngagel nomor 173 β 175, Ngagel, Wonokromo, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Grand Tropic Suites Hotel Surabaya
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Jalan Ngagel nomor 173 β 175, Ngagel, Wonokromo, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
Discover More About Grand Tropic Suites Hotel Surabaya
Location
Staying at Grand Tropic Suites Hotel Surabaya is a good choice when you are visiting Wonokromo.
About Grand Tropic Suites Hotel Surabaya
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotelβs fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether youβre traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Tropic Suites Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Tropic Suites Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Grand Tropic Suites Hotel Surabaya.
All facilities in Grand Tropic Suites Hotel Surabaya
Others
General
- AC
- Ballroom
- Banquet
- Non-smoking room
- Swimming pool
- Terrace
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Luggage storage
In-room Facilities
- Desk
- In-room safe
- Minibar
- Shower
- TV
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
Things to Do
- Fitness center
- Garden
- Outdoor pool
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Grand Tropic Suites Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Grand Tropic Suites Hotel Surabaya | 144 |
Number of floors in Grand Tropic Suites Hotel Surabaya | 3 |
Another facilities in Grand Tropic Suites Hotel Surabaya | Ballroom, Banquet, Non-smoking room, Swimming pool, Terrace |
Frequently asked question in Grand Tropic Suites Hotel Surabaya
What are available facilities at Grand Tropic Suites Hotel Surabaya?
There are top facilites at Grand Tropic Suites Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Tropic Suites Hotel Surabaya?
The standard check-in time at Grand Tropic Suites Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Tropic Suites Hotel Surabaya provide breakfast?
Yes, Grand Tropic Suites Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Grand Tropic Suites Hotel Surabaya
9,0
Exceptional
From 64 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,9
Meal
8,6
Location
9,1
Service and Facilites
9,0
People often mention about Grand Tropic Suites Hotel Surabaya
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Bedroom (3)
Activity Option (2)
Ambiance (2)
Bathroom (2)
Taste (2)
Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
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Traveler Reviews Grand Tropic Suites Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Patrick S.
Leisure
10,0
/10
Reviewed 36 week(s) ago
Suit for Family grouping and get away from city hustle.
1 people find it helpful
G***t
Business
5,0
/10
Reviewed 36 week(s) ago
The expectation of this hotel is similar to the one in Bali, but it turns out: 1. This is the first time a hotel has a gecko that can enter the room, the other 2 geckos were chasing each other. 2. The wifi often goes out. Until it is restarted by the staff. 3. The picture on the TV screen is blurry, like it can't get a signal, even though it's cable TV. 4. There are not many choices of food, it's really sad, don't expect more. 5. A bit spooky, the hotel lights in the hallways leading to the main lobby are turned off, so use the flashlight on your cellphone to light the way. Hilarious. 5. Mosquitoes, in the room, there are mosquitoes, there are times 10 mosquitoes.
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i***i
Staycation
10,0
/10
Reviewed 40 week(s) ago
The hotel is good, the food I tried ordering at the restaurant is all delicious, the pool is clean, the bathroom is clean, the AC is cold, the refrigerator is cold. If you want to stay overnight, you should order the Terrace Pool view room type. I booked room 157 with direct access to the pool and restaurant π
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+5
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Accommodation's Reply
21 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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S***a
9,1
/10
Reviewed 41 week(s) ago
The floor seems a bit dusty.
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1 people find it helpful
Accommodation's Reply
15 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience during your stay (dusty floors). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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jonathan
Leisure
9,4
/10
Reviewed 41 week(s) ago
Ample parking. The yard full of trees refreshes the eyes and the air.
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Accommodation's Reply
15 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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AT
Aling T.
Staycation
10,0
/10
Reviewed 41 week(s) ago
Enjoyable staycation. The view is good, the weather is also cool because there are lots of green trees around the hotel. Best π.
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Accommodation's Reply
15 Jul 2024
Dear Aling T, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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gusti d.
Leisure
8,4
/10
Reviewed 42 week(s) ago
The facilities provided are quite good, but the breakfast food lacks variety. But staying here is also a good choice ππ
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Accommodation's Reply
08 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the restaurant. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan. Dear Ms. Maria Wijaya. Thank you and appreciate for your testimony on us. Management and staff apologize for your inconvenience experience that was beyond your expectationsβ¦. (mention guest complaint). We realize your disappointment and inconvenience. We will take appropriate improvements in our hotel to address your concerns in order to prevent any future mistakes. We are expecting for another opportunity to welcome you back in the near future, and grant us a challenge to restore your confidence for Grand Tropic Suite & Hotel Surabaya. Finally, we invite you to contact our Warmly Reservations Team when you have a chance to do so. Warm regards, Financial Controller. Sugiarto Gunawan.
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JJ
Juli J.
Leisure
10,0
/10
Reviewed 42 week(s) ago
Very okay. Nice place. The service is also great.
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Accommodation's Reply
08 Jul 2024
Mrs. July. Dear J, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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BS
Bayu S. N.
Staycation
9,4
/10
Reviewed 42 week(s) ago
Nice hotel, the room is clean and spacious. The hotel staff are friendly. The pool is great. Value for money. Please keep the price affordable. π.
1 people find it helpful
Accommodation's Reply
02 Jul 2024
Dear Mr Bayu S. N
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
Financial Controller
Sugiarto Gunawan
N***i
Business
10,0
/10
Reviewed 42 week(s) ago
Comfortable Pol. The view is cool, bro. Just the laundry, please evaluate it.
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Accommodation's Reply
02 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the Hotel (regarding laundry). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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I***a
9,0
/10
Reviewed 44 week(s) ago
Strategic room position, car directly in front of the room. The room floor is dirty, the towels & sheets are not white, it's been a long time. Overall okay.
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2 people find it helpful
Accommodation's Reply
02 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the hotel (cleanliness of the room floor, dull color of the towels). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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a***a
Staycation
9,1
/10
Reviewed 45 week(s) ago
The hotel staff is friendly and kind and quick to help when asked. The pool is clean.
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Accommodation's Reply
02 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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ali s.
Staycation
8,4
/10
Reviewed 47 week(s) ago
The hotel is ok, only the quality of the food is now a bit lacking.
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Accommodation's Reply
31 May 2024
Dear Mr Ali, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the hotel (restaurant). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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WS
Wimpy S.
Leisure
8,4
/10
Reviewed 47 week(s) ago
Breakfast menu is very limited.
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Accommodation's Reply
31 May 2024
Dear Mr Wimpy, Thank you for your input. Management and staff apologize for your less than satisfactory experience at breakfast (at the restaurant). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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D***Y
Staycation
8,5
/10
Reviewed 49 week(s) ago
The facilities are adequate, but unfortunately the TV is not a smart TV, so if you bring children, you can't watch children's films.
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Accommodation's Reply
19 May 2024
Dear Guest, Thank you for your input. Management and staff apologize for the less than satisfactory experience and did not meet your expectations regarding our facilities when staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel facilities. We also thank you for your good rating. We are glad you enjoyed a good experience at our hotel. We hope you give us the opportunity to improve your experience and look forward to your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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pm
panolo m.
8,5
/10
Reviewed 49 week(s) ago
Kamar luas, nyaman, namun makanannya perlu perbaikan khususnya di main course.
1 people find it helpful
Accommodation's Reply
13 May 2024
Dear Mr. Muhammad Panolo Mukti, Thank you for your input. Management and staff apologize for the less than satisfactory experience and did not meet your expectations regarding service when staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We also thank you for your good rating. We are glad you enjoyed a good experience at our hotel. We hope you give us the opportunity to improve your experience and look forward to your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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ML
Moh L. H.
8,7
/10
Reviewed 53 week(s) ago
Sprei bau rumah nggak ditempati, pegawai sedikit dengan hotel seluas itu, no treadmill.
1 people find it helpful
Accommodation's Reply
18 Apr 2024
Dear Mr. Moh Lutfi Hedir, Thank you for your input. Management and staff apologize for your less than satisfactory experience while staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. General Manager. Sahat SP Simanjuntak.
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l
lylyana
9,7
/10
Reviewed 53 week(s) ago
Suasana nyaman seperti rumah sendiri, staf ramah, kamar bersih sama seperti di foto.
3 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Ms lylyana lylyana
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
General Manager
Sahat S.P. Simanjuntak
Y***i
Leisure
8,3
/10
Reviewed 54 week(s) ago
Staff hotel kurang ramah, makanan pagi nya kurang bervariatif, pelayanan breakfast kurang hanya ada 2 orang saja yang jaga. TV di kamar banyak semut nya, yang ada hanya tv lokal saja.
3 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience regarding our facilities and services. We understand your disappointment and inconvenience and will improve our hotel facilities and service quality. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. General Manager. Sahat SP Simanjuntak.
See original
d***i
Leisure
10,0
/10
Reviewed 54 week(s) ago
Bersama keluarga kita pesan lewat traveloka, menyenangkan sekali nginap di sini. Happy banget pokok nya.
1 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Costumer
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
General Manager
Sahat S.P. Simanjuntak
Number of reviews per page
20
40
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