Hotel Golden Palace

Hotels
8,1
/10
Very Good
355 reviews

What Guests Say About Their Stay

W***y
10,0
/ 10
Good service, clean rooms, delicious food, lots of facilities to enjoy, close to the city center so easy access to anywhere.
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Alvaro
10,0
/ 10
Muy buen hotel con una piscina maravillosa y un personal extremadamente servicial. El único pero la peste a tabaco que entra cuando se enciende el aire acondicionado.
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dhira k.
10,0
/ 10
I had a great experience staying at this hotel. Tasty breakfast, uque interior design, and wide matress. All the staffs were also hospitable. What I didn't like about this hotel was the towel bath mat that its fibers kept shedding.
In the Area
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Jl Cendrawasih No 32, Sirimau, Ambon, Maluku, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Golden Palace Hotel Ambon Staying at Hotel Golden Palace is a good choice when you are visiting Sirimau. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Golden Palace

Jl Cendrawasih No 32, Sirimau, Ambon, Maluku, Indonesia
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About Hotel Golden Palace

Welcome to the Hotel Golden Palace, a luxurious haven nestled in the heart of $region. This exquisite hotel combines elegance with comfort, offering guests a unique experience that reflects the rich culture and vibrant atmosphere of the area. With its stunning architecture and modern amenities, Hotel Golden Palace is the perfect choice for both leisure and business travelers.

As you step into the hotel, you are greeted by a warm and inviting ambiance. The lobby features tasteful decor, plush seating, and friendly staff ready to assist you with your needs. The hotel boasts a variety of accommodations, from cozy standard rooms to lavish suites, all designed with your comfort in mind. Each room is equipped with modern conveniences such as free Wi-Fi, flat-screen TVs, and minibars, ensuring a pleasant stay.

One of the standout features of Hotel Golden Palace is its commitment to providing exceptional service. The staff is dedicated to making your stay as enjoyable as possible, offering personalized recommendations for local attractions and dining options. Whether you need assistance with transportation or have special requests, the team is always ready to help.

Dining at Hotel Golden Palace is a delightful experience. The on-site restaurant serves a diverse menu that showcases both local and international cuisine, prepared by talented chefs using fresh, high-quality ingredients. Guests can enjoy their meals in a stylish setting, with options for both indoor and outdoor dining. For those who prefer a more casual atmosphere, the hotel also has a cozy café where you can grab a quick bite or enjoy a leisurely afternoon tea.

For those looking to unwind, the hotel offers a range of leisure facilities, including a swimming pool, fitness center, and spa services. Whether you want to take a refreshing dip, work out, or indulge in a relaxing massage, Hotel Golden Palace has something for everyone.

In addition to its luxurious accommodations and amenities, the hotel is strategically located near major attractions, making it an ideal base for exploring $region. From cultural landmarks to shopping districts, everything is just a short distance away, allowing you to immerse yourself in the local culture and experience the best of what the area has to offer.

Why You Should Stay at Hotel Golden Palace

Choosing Hotel Golden Palace for your stay in $region means opting for a blend of luxury, comfort, and convenience. The hotel’s prime location allows easy access to popular attractions, while its top-notch facilities ensure a memorable experience. Whether you’re traveling for business or leisure, the hotel caters to all your needs, making it a perfect choice for any traveler.

Best Time to Stay at Hotel Golden Palace

The best time to visit Hotel Golden Palace is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and you can enjoy a more relaxed atmosphere.

Transportation and Accessibility

Access to the Airport

Hotel Golden Palace is conveniently located just a short drive from the nearest airport, making it easy for guests to arrive and depart without hassle. The hotel offers airport transfer services, ensuring a smooth transition from the airport to your accommodation. Whether you’re arriving late at night or early in the morning, the hotel’s transportation options are designed to accommodate your schedule.

Public Transportation

For those who prefer to explore the area using public transportation, Hotel Golden Palace is well-connected to the local transit system. Buses and taxis are readily available nearby, providing easy access to various attractions and neighborhoods in $region. The hotel staff can assist you with directions and recommendations for the best routes to take, ensuring you make the most of your time in the city.

Unique Facilities at Hotel Golden Palace

1. Luxurious Spa Services

Indulge in a range of rejuvenating treatments at the hotel’s spa, where skilled therapists offer massages, facials, and wellness therapies designed to relax and revitalize you.

2. Rooftop Pool with Stunning Views

Take a dip in the rooftop pool while enjoying breathtaking views of the city skyline. It’s the perfect spot to unwind after a day of exploring.

3. State-of-the-Art Fitness Center

Stay active during your stay with access to the hotel’s modern fitness center, equipped with the latest exercise machines and free weights.

Nearby Attractions at Hotel Golden Palace

1. Cultural Heritage Museum

Located just 1.5 km from Hotel Golden Palace, the Cultural Heritage Museum offers a deep dive into the local history and traditions of $region. With interactive exhibits and guided tours, it’s a must-visit for history buffs.

2. City Park

Only 2 km away, City Park is a beautiful green space perfect for leisurely strolls, picnics, and outdoor activities. The park features walking trails, playgrounds, and serene gardens.

3. Local Market

Experience the vibrant local culture at the nearby Local Market, located just 1 km from the hotel. Here, you can shop for handmade crafts, souvenirs, and sample delicious street food.

4. Historic Temple

Visit the Historic Temple, situated 3 km from Hotel Golden Palace. This stunning architectural marvel is a significant cultural landmark and offers a glimpse into the spiritual heritage of the region.

5. Art Gallery

The Art Gallery, located 2.5 km away, showcases contemporary and traditional artworks from local artists. It’s a great place to appreciate the creative spirit of $region.

6. Shopping District

Just 1.8 km from the hotel, the Shopping District is a bustling area filled with boutiques, cafes, and entertainment options. It’s the perfect place to indulge in retail therapy.

7. Scenic River Walk

Enjoy a picturesque walk along the river, located 2 km from Hotel Golden Palace. The river walk features beautiful views, benches, and cafes where you can relax and take in the scenery.

8. Adventure Park

For thrill-seekers, the Adventure Park is just 4 km away and offers a range of exciting activities, including zip-lining, rock climbing, and obstacle courses.

9. Botanical Gardens

Explore the lush Botanical Gardens, located 3.5 km from the hotel. This serene oasis is home to a diverse collection of plants and flowers, making it a perfect spot for nature lovers.

10. Night Market

Experience the vibrant nightlife at the Night Market, just 2 km from Hotel Golden Palace. Enjoy delicious street food, live music, and local crafts in a lively atmosphere.

Tips and Tricks for Staying at Hotel Golden Palace

Tips During Your Stay

To make the most of your stay at Hotel Golden Palace, consider these tips: always check for special promotions or packages that may enhance your experience, and don’t hesitate to ask the staff for local recommendations to discover hidden gems in $region.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling spa appointments in advance, exploring the rooftop pool during off-peak hours for a quieter experience, and participating in any organized activities or events hosted by the hotel.

Why Book Hotel Golden Palace on Traveloka

Extensive Accommodation Options

When you book Hotel Golden Palace on Traveloka, you gain access to a wide range of accommodation options, from budget-friendly rooms to luxurious suites. This variety ensures that you can find the perfect fit for your travel needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel, allowing you to manage your budget more effectively. Additionally, their PayLater feature lets you secure your booking now and pay later, providing added flexibility.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with exclusive benefits and special perks as you reach higher priority levels. This program enhances your travel experience and offers additional savings.

Real Guest Reviews

Traveloka features millions of verified guest reviews, providing you with honest feedback from travelers who have stayed at Hotel Golden Palace. This transparency helps you make informed decisions and ensures you choose the right accommodation for your needs.

With all these advantages, there’s no reason not to choose Hotel Golden Palace as your accommodation in $region. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Hotel Golden Palace

Bar, Cafe and Lounge Hotel Golden Palace
Bar, Cafe and Lounge
Swimming Pool Hotel Golden Palace
Swimming Pool
Entertainment Facility Hotel Golden Palace
Entertainment Facility
Functional Hall Hotel Golden Palace
Functional Hall
Common Space Hotel Golden Palace
Common Space

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Tours

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Poolside bar
  • Pub
  • Snacks
  • Snack bar

Accessibilty

  • Accessibility equipment
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Shops
  • Supermarket

In-room Facilities

  • Desk
  • Hairdryer
  • Shower
  • TV

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Transportation

  • Area shuttle with surcharge
  • Car rental

Things to Do

  • Outdoor pool
  • Outdoor pool

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Hotel Golden Palace

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Golden Palace
32
Number of floors in Hotel Golden Palace
5
Another facilities in Hotel Golden Palace
Coffee/tea in lobby, Coffee shop, Early check-in, 24-hour room service, Breakfast restaurant

Frequently asked question in Hotel Golden Palace

What are available facilities at Hotel Golden Palace?
There are top facilites at Hotel Golden Palace such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Golden Palace?
The standard check-in time at Hotel Golden Palace is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Golden Palace provide breakfast?
Yes, Hotel Golden Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Golden Palace?
Hotel Golden Palace is a 3.0-star hotel.
How many floors does Hotel Golden Palace have?
Hotel Golden Palace has 5 floors.
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More Reviews from Other Guests in Hotel Golden Palace

Overall Ratings & Reviews Hotel Golden Palace

Traveloka (347)
Other sources (8)
8,1
Very Good
From 347 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,1

Meal

8,3

Location

8,3

Service and Facilites

8,1

People often mention about Hotel Golden Palace
All
Ambiance (23)
Bedroom (21)
Distance to City Center (19)
Staff Friendliness (19)
Bathroom (17)
Taste (17)
Check-in/out Time (15)
Hotel Area (15)
Accessibility (14)
Family Friendly (14)
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Traveler Reviews Hotel Golden Palace

Number of reviews per page
20
40
Customer reviews
Profile Picture
Sendy K. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Have stayed here many times
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A***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
I booked in the morning, but wanted to check in at 4 PM and had to wait another 30 minutes because the room wasn't ready yet. But other than that, everything was fine 👍
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M***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
After a 2-day staycation at this hotel, it's safe to say that all the services and facilities are quite good.
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Deasi M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly, but I was fined at the hotel for smoking even though the room I booked was non-smoking.
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1 people find it helpful
Windy M.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 6 week(s) ago
canceled arbitrarily even though it had been paid for and ordered well in advance
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,5
/10
Reviewed 7 week(s) ago
Stayed twice at Golden Palace, the first time everything was ok so I came back to Golden. The second time, check-in took a long time (more than 1 hour) even though we arrived at the hotel at 4:00 PM WIT, the room should have been ready. The room's toilet flush sometimes got stuck. Went down for breakfast at 9:00 AM but the food was gone, all that was left was a little fried rice, white rice, noodles and eggs even though there was an additional charge of 80 thousand rupiah for children (not worth the price while the breakfast cut-off time is 10:00 AM WIT). Hopefully Golden's service can be better in the future.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
It was a pleasure staying here...
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donny a. d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
cannot access parking basement from upper floors through lift with room card.
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Accommodation's Reply
29 Aug 2025
Dear Mr. Donny Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
J***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Very good for service, comfort
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Golden Palace Hotel Ambon Management.
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W***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
Good service, clean rooms, delicious food, lots of facilities to enjoy, close to the city center so easy access to anywhere.
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3 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Mrs.Waileruni Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
M***e
icon-origin-TRAVELOKA
8,1
/10
Reviewed 26 week(s) ago
The TV was repaired, but there was another problem and the officer who was contacted did not come to fix it.
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Accommodation's Reply
22 Jun 2025
Dear Sir/Madam, thank you for your time and feedback. We apologize for the inconvenience you experienced during your stay at the Golden Palace Hotel Ambon. We realize that our service has not met your expectations, and we deeply regret this. We have followed up on this issue internally, and have taken corrective steps to prevent similar incidents from happening again. Your input means a lot to us to continue improving the quality of our services. Thank you for your understanding, and please do not hesitate to contact us if there is anything else we can help you with. Best regards, Golden Palace Hotel Ambon Management.
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 28 week(s) ago
Too much
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Accommodation's Reply
22 Jun 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. We would like to take this opportunity to thank you for choosing us as your accommodation of choice. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
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Ahmad P.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 33 week(s) ago
Uncomfortable, there is no refrigerator, wifi is a problem and the air conditioner is small.
2 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, Thank you for your feedback regarding this matter and it will be improved in the future. Please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any future. Best regards, Golden Palace Hotel Ambon Management.
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J***n
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 43 week(s) ago
friendly staff clean room access to the city is very close
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Golden Palace Hotel Ambon Management.
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F***Y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 45 week(s) ago
Overall good, from the service to the choice of room according to what we requested, the food is also delicious.
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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Erry L. P.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 45 week(s) ago
Comfortable, suitable as a choice if you are traveling for business or vacation, the staff is friendly.
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Accommodation's Reply
14 Feb 2025
Dear Mr./Mrs. Erry. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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G***h
icon-origin-TRAVELOKA
6,1
/10
Reviewed 46 week(s) ago
The room was so dusty, I even got a cold. It was so dusty that dust stuck to my black shirt. The ceiling and walls were dusty. Especially the mattress. Next time, please pay attention to the cleanliness of your room 🙏
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1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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m***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 47 week(s) ago
great, safe room, breakfast ok. very
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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S***y
icon-origin-TRAVELOKA
6,5
/10
Reviewed 49 week(s) ago
Staff is not friendly. Too much charge.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best regards, Golden Palace Hotel Ambon Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,1
/10
Reviewed 49 week(s) ago
There are cockroaches in the bathroom, and the bed smells. It's not really okay.
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Accommodation's Reply
24 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. Whilst we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way, thank you. Best Regards, Golden Palace Hotel Ambon Management
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Number of reviews per page
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Overall Ratings & Reviews Hotel Golden Palace

Traveloka (347)
Other sources (8)
8,1
Very Good
From 347 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,1

Meal

8,3

Location

8,3

Service and Facilites

8,1

People often mention about Hotel Golden Palace
All
Ambiance (23)
Bedroom (21)
Distance to City Center (19)
Staff Friendliness (19)
Bathroom (17)
Taste (17)
Check-in/out Time (15)
Hotel Area (15)
Accessibility (14)
Family Friendly (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Golden Palace

Number of reviews per page
20
40
Customer reviews
Profile Picture
Sendy K. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Have stayed here many times
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A***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
I booked in the morning, but wanted to check in at 4 PM and had to wait another 30 minutes because the room wasn't ready yet. But other than that, everything was fine 👍
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M***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
After a 2-day staycation at this hotel, it's safe to say that all the services and facilities are quite good.
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Deasi M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly, but I was fined at the hotel for smoking even though the room I booked was non-smoking.
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1 people find it helpful
Windy M.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 6 week(s) ago
canceled arbitrarily even though it had been paid for and ordered well in advance
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,5
/10
Reviewed 7 week(s) ago
Stayed twice at Golden Palace, the first time everything was ok so I came back to Golden. The second time, check-in took a long time (more than 1 hour) even though we arrived at the hotel at 4:00 PM WIT, the room should have been ready. The room's toilet flush sometimes got stuck. Went down for breakfast at 9:00 AM but the food was gone, all that was left was a little fried rice, white rice, noodles and eggs even though there was an additional charge of 80 thousand rupiah for children (not worth the price while the breakfast cut-off time is 10:00 AM WIT). Hopefully Golden's service can be better in the future.
Read More
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
It was a pleasure staying here...
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donny a. d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
cannot access parking basement from upper floors through lift with room card.
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Accommodation's Reply
29 Aug 2025
Dear Mr. Donny Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
J***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Very good for service, comfort
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Golden Palace Hotel Ambon Management.
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W***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
Good service, clean rooms, delicious food, lots of facilities to enjoy, close to the city center so easy access to anywhere.
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3 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Mrs.Waileruni Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
M***e
icon-origin-TRAVELOKA
8,1
/10
Reviewed 26 week(s) ago
The TV was repaired, but there was another problem and the officer who was contacted did not come to fix it.
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Accommodation's Reply
22 Jun 2025
Dear Sir/Madam, thank you for your time and feedback. We apologize for the inconvenience you experienced during your stay at the Golden Palace Hotel Ambon. We realize that our service has not met your expectations, and we deeply regret this. We have followed up on this issue internally, and have taken corrective steps to prevent similar incidents from happening again. Your input means a lot to us to continue improving the quality of our services. Thank you for your understanding, and please do not hesitate to contact us if there is anything else we can help you with. Best regards, Golden Palace Hotel Ambon Management.
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 28 week(s) ago
Too much
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Accommodation's Reply
22 Jun 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. We would like to take this opportunity to thank you for choosing us as your accommodation of choice. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
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Ahmad P.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 33 week(s) ago
Uncomfortable, there is no refrigerator, wifi is a problem and the air conditioner is small.
2 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, Thank you for your feedback regarding this matter and it will be improved in the future. Please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any future. Best regards, Golden Palace Hotel Ambon Management.
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J***n
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 43 week(s) ago
friendly staff clean room access to the city is very close
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Golden Palace Hotel Ambon Management.
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F***Y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 45 week(s) ago
Overall good, from the service to the choice of room according to what we requested, the food is also delicious.
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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Erry L. P.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 45 week(s) ago
Comfortable, suitable as a choice if you are traveling for business or vacation, the staff is friendly.
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Accommodation's Reply
14 Feb 2025
Dear Mr./Mrs. Erry. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
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G***h
icon-origin-TRAVELOKA
6,1
/10
Reviewed 46 week(s) ago
The room was so dusty, I even got a cold. It was so dusty that dust stuck to my black shirt. The ceiling and walls were dusty. Especially the mattress. Next time, please pay attention to the cleanliness of your room 🙏
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1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
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m***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 47 week(s) ago
great, safe room, breakfast ok. very
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
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S***y
icon-origin-TRAVELOKA
6,5
/10
Reviewed 49 week(s) ago
Staff is not friendly. Too much charge.
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Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best regards, Golden Palace Hotel Ambon Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,1
/10
Reviewed 49 week(s) ago
There are cockroaches in the bathroom, and the bed smells. It's not really okay.
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Accommodation's Reply
24 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. Whilst we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way, thank you. Best Regards, Golden Palace Hotel Ambon Management
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