ibis Gading Serpong

Hotels
Online Check-In Available
8,4
/10
Very Good
5.048 reviews

What Guests Say About Their Stay

Staff Friendliness (75)
Bedroom (67)
Accessibility (61)
Room Space (55)
Galih S.
10,0
/ 10
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
See original
I***a
10,0
/ 10
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
See original
Bong K.
8,5
/ 10
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
See original
Lily W.
10,0
/ 10
Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.
Ruth A.
8,5
/ 10
Kamar bersih dan nyaman, dapat city view sesuai permintaan jadi orang tua saya bisa lihat kembang api dari kamar. Makanannya pun juga enak-enak. Next liburan bakal balik lagi. Terima kasih Ibis Gading Serpong.
In the Area
See Map
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
Discover More Places
Others ibis Gading Serpong
Others 2 ibis Gading Serpong

Discover More About ibis Gading Serpong

About ibis Gading Serpong

Located in the vibrant area of Gading Serpong, Banten, the ibis Gading Serpong is a modern hotel that perfectly blends comfort and convenience. This hotel is part of the renowned ibis brand, known for its commitment to providing quality service at affordable prices. Whether you are traveling for business or leisure, ibis Gading Serpong offers a welcoming atmosphere that caters to all types of travelers.

The hotel features a contemporary design with well-appointed rooms that provide a cozy retreat after a long day of exploring or working. Each room is equipped with essential amenities, including free Wi-Fi, flat-screen TVs, and comfortable bedding, ensuring a restful stay. The ibis Gading Serpong also boasts a range of facilities designed to enhance your experience, including a restaurant, meeting rooms, and a fitness center.

One of the standout features of ibis Gading Serpong is its strategic location. Situated near major business districts and shopping centers, guests have easy access to a variety of attractions and services. The hotel is also close to several dining options, making it a convenient choice for those looking to explore local cuisine.

In addition to its excellent location, ibis Gading Serpong is committed to sustainability and eco-friendly practices. The hotel implements various initiatives to reduce its environmental impact, making it a responsible choice for eco-conscious travelers.

Why You Should Stay at ibis Gading Serpong

Choosing to stay at ibis Gading Serpong means opting for comfort, convenience, and affordability. The hotel’s friendly staff is dedicated to ensuring that your stay is enjoyable and hassle-free. With a range of services tailored to meet the needs of both business and leisure travelers, you can expect a seamless experience from check-in to check-out.

Moreover, the hotel’s proximity to key attractions and business hubs makes it an ideal base for exploring the area. Whether you’re attending a conference or visiting local landmarks, you’ll find that everything is within easy reach. Plus, the hotel’s modern amenities and cozy atmosphere provide the perfect environment to unwind after a busy day.

Best Time to Stay at ibis Gading Serpong

The best time to stay at ibis Gading Serpong largely depends on your travel preferences. If you enjoy vibrant local festivals and events, consider visiting during the dry season, which typically runs from May to September. This period offers pleasant weather, making it ideal for outdoor activities and sightseeing.

For those looking for lower rates and fewer crowds, the rainy season from October to April can be a great option. While you may encounter some rain, the hotel often offers special promotions during this time, allowing you to enjoy a budget-friendly stay without compromising on quality.

Transportation and Accessibility

Access to the Airport

Getting to and from the airport is a breeze when you stay at ibis Gading Serpong. The hotel is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, which is the main airport serving Jakarta and its surrounding areas. Guests can easily reach the hotel via taxi or ride-sharing services, with the journey typically taking around 45 minutes, depending on traffic conditions.

Public Transportation

For those who prefer public transportation, ibis Gading Serpong is well-connected to various transit options. The nearby bus stations and commuter train services make it easy to explore the greater Jakarta area and beyond. The hotel staff can assist you with directions and schedules, ensuring you have a smooth travel experience during your stay.

Unique Facilities at ibis Gading Serpong

1. Modern Meeting Rooms

ibis Gading Serpong offers well-equipped meeting rooms that cater to business travelers. These spaces are designed to facilitate productive meetings and events, complete with audio-visual equipment and high-speed internet access.

2. Fitness Center

Stay active during your stay with the hotel’s fitness center. Equipped with modern exercise machines, guests can maintain their workout routines without leaving the premises.

3. On-Site Restaurant

The hotel features an on-site restaurant that serves a variety of local and international dishes. Whether you’re in the mood for a hearty breakfast or a relaxing dinner, the restaurant provides a delightful dining experience.

Nearby Attractions at ibis Gading Serpong

1. Summarecon Mall Serpong

Located just 2 kilometers from ibis Gading Serpong, Summarecon Mall Serpong is a premier shopping destination. This expansive mall features a wide range of retail stores, dining options, and entertainment facilities, making it a perfect spot for shopping enthusiasts and families alike.

2. Scientia Garden

Approximately 3 kilometers from the hotel, Scientia Garden is a beautiful park that offers a serene escape from the hustle and bustle of the city. Visitors can enjoy lush greenery, walking paths, and various recreational activities, making it an ideal place for relaxation and outdoor fun.

3. AEON Mall BSD City

Just a short drive away, AEON Mall BSD City is another fantastic shopping destination located about 5 kilometers from the hotel. This mall features a diverse selection of shops, restaurants, and entertainment options, including a cinema and an indoor playground for children.

4. BSD Xtreme Park

For adventure seekers, BSD Xtreme Park is located around 6 kilometers from ibis Gading Serpong. This outdoor park offers a variety of thrilling activities, including paintball, go-karting, and an obstacle course, making it a great place for families and groups of friends.

5. Taman Kota 2 BSD

Located approximately 7 kilometers from the hotel, Taman Kota 2 BSD is a spacious urban park that features jogging tracks, playgrounds, and picnic areas. It’s a great spot for families to enjoy a day outdoors, with plenty of space for children to play and explore.

6. Ocean Park BSD

Ocean Park BSD is a water park located about 8 kilometers from ibis Gading Serpong. This family-friendly attraction features a variety of water slides, pools, and play areas, making it a perfect destination for a fun-filled day in the sun.

7. Indonesia Convention Exhibition (ICE)

For those attending events or exhibitions, the Indonesia Convention Exhibition (ICE) is conveniently located just 9 kilometers from the hotel. This state-of-the-art venue hosts a variety of conferences, trade shows, and entertainment events throughout the year.

8. Bintaro Jaya Xchange Mall

About 10 kilometers from ibis Gading Serpong, Bintaro Jaya Xchange Mall offers a unique shopping experience with a mix of local and international brands. The mall also features a variety of dining options and entertainment facilities, making it a great place to spend an afternoon.

9. Citra Raya World of Wonders

Located approximately 11 kilometers from the hotel, Citra Raya World of Wonders is an amusement park that offers a range of rides and attractions for all ages. It’s a fantastic destination for families looking to enjoy a day of fun and excitement.

10. Taman Wisata Alam Mangrove

For nature lovers, Taman Wisata Alam Mangrove is about 12 kilometers from ibis Gading Serpong. This eco-tourism destination features mangrove forests, walking trails, and opportunities for birdwatching, providing a peaceful retreat in nature.

Tips and Tricks for Staying at ibis Gading Serpong

Tips During Your Stay

To make the most of your stay at ibis Gading Serpong, consider these helpful tips. First, take advantage of the hotel’s complimentary breakfast to fuel your day. It’s a great way to start your morning before heading out to explore the area. Additionally, don’t hesitate to ask the staff for recommendations on local attractions and dining options; they are always happy to assist.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time in the fitness center to keep up with your workout routine, or unwind at the on-site restaurant after a long day. If you’re traveling for business, utilize the meeting rooms for any work-related needs, ensuring you have a productive stay.

Why Book ibis Gading Serpong on Traveloka

When it comes to booking your stay at ibis Gading Serpong, using Traveloka offers numerous advantages that enhance your travel experience. With a user-friendly interface and a wide selection of accommodations, Traveloka makes it easy to find the perfect hotel for your needs.

Extensive Accommodation Options

Traveloka provides a diverse range of accommodation options, from budget-friendly hotels to luxurious resorts. Whether you’re looking for a cozy room at ibis Gading Serpong or a lavish villa, you’ll find plenty of choices to suit your preferences and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your travel expenses more effectively. Additionally, with the PayLater feature, you can save even more and enjoy your stay without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency allows you to make informed decisions based on real experiences, ensuring you choose the best hotel for your needs.

With all these advantages, there’s no reason not to choose ibis Gading Serpong for your next stay in Banten. Booking hotel now via Traveloka and enjoy an unforgettable travel experience!

All facilities in ibis Gading Serpong

Others ibis Gading Serpong
Others

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

Hotel Services

  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Gading Serpong

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Gading Serpong
16
Another facilities in ibis Gading Serpong
WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV

Frequently asked question in ibis Gading Serpong

What are available facilities at ibis Gading Serpong?
There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Gading Serpong?
The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Gading Serpong?
ibis Gading Serpong is a 3.0-star hotel.
How many floors does ibis Gading Serpong have?
ibis Gading Serpong has 16 floors.
Does ibis Gading Serpong provide parking?
Yes, ibis Gading Serpong provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in ibis Gading Serpong

Overall Ratings & Reviews ibis Gading Serpong

Traveloka (4.957)
Other sources (91)
8,5
Very Good
From 4.957 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,6

Service and Facilites

8,5

People often mention about ibis Gading Serpong
All
Staff Friendliness (43)
Bedroom (39)
Bathroom (35)
Ambiance (33)
Accessibility (31)
Room Space (31)
Hotel Area (31)
Surroundings (26)
Distance to City Center (23)
Wifi (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews ibis Gading Serpong

Number of reviews per page
20
40
Customer reviews
Go awie s.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Flight from Kalimantan and given early check-in because I brought a baby, overall very satisfying.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Dec 2025
Dear Mr. Go Ave S., Thank you for your positive review. We are delighted to hear that you were satisfied with our early check-in service, especially for your convenience and that of your baby. We hope to welcome you back to ibis Gading Serpong again. Sincerely, Albert Bennanda Wijaya - General Manager
Translated by Google Icon
See original
C***A
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly. When I arrived, I requested a refrigerator and it was provided very quickly. The room type was average. It was a budget hotel for the price.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Dec 2025
Dear Our Valued Guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back in the future. Best regards, Albert Bennanda Widjaya - General Manager
T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Everything is fine, the parking lot is cramped so it takes extra time to take turns getting in and out of the car. If you arrive late, valet is available from the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear T*a, Thank you for your positive review. We appreciate your comments regarding the limited parking space. We will continue to strive to improve our guest experience, including our parking management. We hope you enjoy your next visit. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6,2
/10
Reviewed 2 week(s) ago
I was just looking for a budget hotel because I had an event nearby in the morning. I wanted to borrow an iron that evening, but was told they weren't available and there was no promise of one. Basically, there was no solution (the staff member was a man that night) (November 19, 2025 evening) But I'm sure the service at an Ibis would be like this. Luckily, another female front desk representative arrived later, and the iron was available and she was very helpful. The front desk in the morning was also helpful, as I borrowed another one. The location is great. Perhaps the service needs to be improved throughout the staff (I forget the name of the female front desk representative on November 20th, but she did a good job).
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for your review. We sincerely appreciate your comments regarding your experience staying at ibis Gading Serpong. We apologize for any inconvenience you experienced regarding the availability of the iron during the night. We understand the importance of consistent and adequate service from all our staff and we are committed to continuously improving the quality of our services at every opportunity. We are very pleased that you received satisfactory service from our staff this morning and thank you for your positive comments regarding the location of our hotel. We appreciate your understanding and patience. Sincerely, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Comfortable room and comfortable room atmosphere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Nov 2025
Dear M*a, Thank you for your positive review regarding the comfort of your room and the atmosphere at ibis Gading Serpong. We are very pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
F***a
icon-Business
Business
icon-origin-TRAVELOKA
6,2
/10
Reviewed 5 week(s) ago
The receptionist was nice. I complained and tried to get it cleaned with a spray bottle. There were still LOTS of cockroaches. Not on the repeat hotel list.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear F*a, Thank you for your review. We appreciate your comments regarding the cleanliness of our rooms. We will continue to strive to improve our service quality to provide an even more satisfying guest experience in the future. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Galih S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Ms. Galih S., Thank you for your positive review. We are very glad that you were satisfied with our service, the cleanliness of our room and the variety of breakfast. Your feedback means a lot to us and will inspire our team to continue to provide the best service. Best regards, Albert Bennanda Widjaya - General Manager
Translated by Google Icon
See original
Profile Picture
Eva A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
It was really comfortable to stay in this hotel.
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Eva A, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
I***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you were satisfied with our service, cleanliness and facilities. We look forward to welcoming you back to ibis Gading Serpong soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
L***o
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
Parking is not spacious enough for that number of rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Mr. L*o, Thank you for your feedback on our parking space. We appreciate your feedback and will take it into consideration for future improvements. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Ameilia I.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The room is clean, comfortable, the service is also good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,7
/10
Reviewed 7 week(s) ago
the staffs were very polite and helpfull. i have stayed in this ibis a few times, with different problems each room has. water leak, broken shower, sometimes the hot water doesnt run, the aircon is not as cold as i expect but its ok
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear Verified Traveler, Thank you for your feedback regarding your recent stays. We are pleased to hear that our staff provided you with polite and helpful service. We appreciate your comments about the room issues, and we will take your insights into consideration as we continually strive to enhance our facilities. Sincerely Albert Bennanda Widjaya - General Manager
Bong K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The food is delicious and very strategic
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Perfect, very nice hotel and comfortable
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
A fairly clean and strategic hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
The place is clean and comfortable, strategically located near the mall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Rizconi, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Ferdi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Overall it was good. It's just that the key to the room I was staying in needed to be repaired. When I arrived in front of the room, the door couldn't be opened using the key given by the receptionist. I automatically had to go back down to the 1st floor to ask for the key. After checking, they said the key could be used. However, I asked for an officer to come up to open the door. And it turned out the result was the same, it couldn't be opened by the officer. The door could only be opened after using the master key.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Ferdie W., Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are sorry that your experience did not meet your expectations. We sincerely apologize for this. At ibis, we are committed to delivering the best service to all our guests and your feedback is extremely important to us. We would like to confirm that we have taken steps to address this issue and prevent any future issues. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
i***a
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
The sink is broken. The water takes a long time to heat up.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are very sorry that your experience did not meet your expectations and we sincerely apologize for this. At ibis, we are committed to delivering the best service to all of our customers and your feedback is very important to us. We would like to confirm that we have taken corrective action to prevent any potential issues from occurring in the future. We appreciate your sharing your concern with us and we hope that you will give us the opportunity to serve you even better in the near future. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Z***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
If you stay here, don't forget to ask for a toothbrush and drinking water upon check-in. Yesterday, my room card also had to be replaced because the battery died. At breakfast, I waited for the food (meatballs) to be served, but it took too long, so I ended up just taking what was available.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Benannda Widjaya - General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 ibis Gading Serpong

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ibis Gading Serpong

Traveloka (4.957)
Other sources (91)
8,5
Very Good
From 4.957 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,6

Service and Facilites

8,5

People often mention about ibis Gading Serpong
All
Staff Friendliness (43)
Bedroom (39)
Bathroom (35)
Ambiance (33)
Accessibility (31)
Room Space (31)
Hotel Area (31)
Surroundings (26)
Distance to City Center (23)
Wifi (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews ibis Gading Serpong

Number of reviews per page
20
40
Customer reviews
Go awie s.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Flight from Kalimantan and given early check-in because I brought a baby, overall very satisfying.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Dec 2025
Dear Mr. Go Ave S., Thank you for your positive review. We are delighted to hear that you were satisfied with our early check-in service, especially for your convenience and that of your baby. We hope to welcome you back to ibis Gading Serpong again. Sincerely, Albert Bennanda Wijaya - General Manager
Translated by Google Icon
See original
C***A
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly. When I arrived, I requested a refrigerator and it was provided very quickly. The room type was average. It was a budget hotel for the price.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Dec 2025
Dear Our Valued Guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back in the future. Best regards, Albert Bennanda Widjaya - General Manager
T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Everything is fine, the parking lot is cramped so it takes extra time to take turns getting in and out of the car. If you arrive late, valet is available from the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear T*a, Thank you for your positive review. We appreciate your comments regarding the limited parking space. We will continue to strive to improve our guest experience, including our parking management. We hope you enjoy your next visit. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6,2
/10
Reviewed 2 week(s) ago
I was just looking for a budget hotel because I had an event nearby in the morning. I wanted to borrow an iron that evening, but was told they weren't available and there was no promise of one. Basically, there was no solution (the staff member was a man that night) (November 19, 2025 evening) But I'm sure the service at an Ibis would be like this. Luckily, another female front desk representative arrived later, and the iron was available and she was very helpful. The front desk in the morning was also helpful, as I borrowed another one. The location is great. Perhaps the service needs to be improved throughout the staff (I forget the name of the female front desk representative on November 20th, but she did a good job).
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for your review. We sincerely appreciate your comments regarding your experience staying at ibis Gading Serpong. We apologize for any inconvenience you experienced regarding the availability of the iron during the night. We understand the importance of consistent and adequate service from all our staff and we are committed to continuously improving the quality of our services at every opportunity. We are very pleased that you received satisfactory service from our staff this morning and thank you for your positive comments regarding the location of our hotel. We appreciate your understanding and patience. Sincerely, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Comfortable room and comfortable room atmosphere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Nov 2025
Dear M*a, Thank you for your positive review regarding the comfort of your room and the atmosphere at ibis Gading Serpong. We are very pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
F***a
icon-Business
Business
icon-origin-TRAVELOKA
6,2
/10
Reviewed 5 week(s) ago
The receptionist was nice. I complained and tried to get it cleaned with a spray bottle. There were still LOTS of cockroaches. Not on the repeat hotel list.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear F*a, Thank you for your review. We appreciate your comments regarding the cleanliness of our rooms. We will continue to strive to improve our service quality to provide an even more satisfying guest experience in the future. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Galih S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Ms. Galih S., Thank you for your positive review. We are very glad that you were satisfied with our service, the cleanliness of our room and the variety of breakfast. Your feedback means a lot to us and will inspire our team to continue to provide the best service. Best regards, Albert Bennanda Widjaya - General Manager
Translated by Google Icon
See original
Profile Picture
Eva A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
It was really comfortable to stay in this hotel.
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Eva A, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
I***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you were satisfied with our service, cleanliness and facilities. We look forward to welcoming you back to ibis Gading Serpong soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
L***o
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
Parking is not spacious enough for that number of rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Mr. L*o, Thank you for your feedback on our parking space. We appreciate your feedback and will take it into consideration for future improvements. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Ameilia I.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The room is clean, comfortable, the service is also good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albert Bennanda Widjaya - General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,7
/10
Reviewed 7 week(s) ago
the staffs were very polite and helpfull. i have stayed in this ibis a few times, with different problems each room has. water leak, broken shower, sometimes the hot water doesnt run, the aircon is not as cold as i expect but its ok
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear Verified Traveler, Thank you for your feedback regarding your recent stays. We are pleased to hear that our staff provided you with polite and helpful service. We appreciate your comments about the room issues, and we will take your insights into consideration as we continually strive to enhance our facilities. Sincerely Albert Bennanda Widjaya - General Manager
Bong K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The food is delicious and very strategic
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Perfect, very nice hotel and comfortable
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
A fairly clean and strategic hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Rizkoni
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
The place is clean and comfortable, strategically located near the mall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Rizconi, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Ferdi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Overall it was good. It's just that the key to the room I was staying in needed to be repaired. When I arrived in front of the room, the door couldn't be opened using the key given by the receptionist. I automatically had to go back down to the 1st floor to ask for the key. After checking, they said the key could be used. However, I asked for an officer to come up to open the door. And it turned out the result was the same, it couldn't be opened by the officer. The door could only be opened after using the master key.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Ferdie W., Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are sorry that your experience did not meet your expectations. We sincerely apologize for this. At ibis, we are committed to delivering the best service to all our guests and your feedback is extremely important to us. We would like to confirm that we have taken steps to address this issue and prevent any future issues. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
i***a
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
The sink is broken. The water takes a long time to heat up.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are very sorry that your experience did not meet your expectations and we sincerely apologize for this. At ibis, we are committed to delivering the best service to all of our customers and your feedback is very important to us. We would like to confirm that we have taken corrective action to prevent any potential issues from occurring in the future. We appreciate your sharing your concern with us and we hope that you will give us the opportunity to serve you even better in the near future. Best regards, Albert Benanda Widjaya - General Manager
Translated by Google Icon
See original
Z***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
If you stay here, don't forget to ask for a toothbrush and drinking water upon check-in. Yesterday, my room card also had to be replaced because the battery died. At breakfast, I waited for the food (meatballs) to be served, but it took too long, so I ended up just taking what was available.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Benannda Widjaya - General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40