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ibis Surabaya City Center
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ibis Surabaya City Center
Hotels
8,6
/10
Very Good
3.486 reviews
What Guests Say About Their Stay
Distance To City Center (109)
Staff Friendliness (97)
Bedroom (86)
Accessibility (83)
nila
9,7
/ 10
the hotel is nice, clean and comfortable. the service is also very good, close to the mall, and close to everywhere, and very good service. Recommended
Maria p.
8,5
/ 10
It is nice and comfortable hotel with friendly staffs and delicious foods
iqbal a.
8,5
/ 10
It was great for spending night on Ibis hotel. It's easy to travel anywhere and it will be no problem to get here in minutes.
Armstrong T.
8,8
/ 10
Cozy hotel in the center of Surabaya.
Desi D. M. U.
9,7
/ 10
Comfort, nice and excellent!
In the Area
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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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24-Hour Front Desk
Parking
WiFi
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Available Room Types in ibis Surabaya City Center
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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Discover More About ibis Surabaya City Center
Location
ibis Surabaya City Center is located in area / city Genteng.
About ibis Surabaya City Center
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at ibis Surabaya City Center.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
ibis Surabaya City Center is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, ibis Surabaya City Center is the right place to stay.
All facilities in ibis Surabaya City Center
Others
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Express check-out
- 24-hour Receptionist
Accommodation Policy & General Information in ibis Surabaya City Center
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Number of floors in ibis Surabaya City Center | 8 |
Another facilities in ibis Surabaya City Center | WiFi in public area, Express check-out, 24-hour Receptionist |
Frequently asked question in ibis Surabaya City Center
What are available facilities at ibis Surabaya City Center?
There are top facilites at ibis Surabaya City Center such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Surabaya City Center?
The standard check-in time at ibis Surabaya City Center is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in ibis Surabaya City Center
Traveloka (3.486)
8,6
Very Good
From 3.486 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,3
Location
8,9
Service and Facilites
8,6
People often mention about ibis Surabaya City Center
All
Distance to City Center (74)
Staff Friendliness (72)
Ambiance (65)
Bedroom (62)
Bathroom (59)
Hotel Area (57)
Accessibility (56)
Surroundings (55)
Room Space (50)
Family Friendly (42)
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Traveler Reviews ibis Surabaya City Center
Number of reviews per page
20
40
Customer reviews
Ninon S. R.
8,5
/10
Reviewed 3 day(s) ago
Close to mall, easy access, narrow parking.
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Accommodation's Reply
23 Apr 2025
Dear Ninon S. R., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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I***i
10,0
/10
Reviewed 4 day(s) ago
Friendly staff, in the city center, if you go to Surabaya, you have to come back and stay here again 😁
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Accommodation's Reply
23 Apr 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Erwan
Business
10,0
/10
Reviewed 1 week(s) ago
My only suggestion is 1. Please remove the rubber cones in the hotel corridor and don't leave them in the middle when you get in the car.
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G***t
Leisure
8,8
/10
Reviewed 2 week(s) ago
Quite good. Close to city center and tourist attractions.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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HP
Hendrita P.
Leisure
8,8
/10
Reviewed 2 week(s) ago
2x stay here, always enjoyable
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Accommodation's Reply
18 Apr 2025
Dear Hendrita P. Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Erwan
Business
10,0
/10
Reviewed 2 week(s) ago
The staff was super friendly and the check in and check out process was very fast.
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Accommodation's Reply
18 Apr 2025
Dear Erwan P.O., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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H***i
Leisure
9,3
/10
Reviewed 2 week(s) ago
Food variety is lacking. Room size is narrow.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for your rating & comments. Your comments regarding the type of food variety have been forwarded to our executive chef for future improvements. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Monica D.
Staycation
10,0
/10
Reviewed 2 week(s) ago
Strategic, comfortable, safe city center.
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Accommodation's Reply
18 Apr 2025
Dear Monica D., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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B***s
9,4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. Drinking water is available in Cleo gallons outside. The AC is very cold. Enjoyed staying 5 nights here.
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Accommodation's Reply
13 Apr 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Agus S.
Staycation
9,4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are comfortable, clean, close to everywhere.
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Accommodation's Reply
18 Apr 2025
Dear Agus S., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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I***n
8,6
/10
Reviewed 2 week(s) ago
The taste of the food is very lacking, the staff is not friendly and does not smile.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Warm Greetings from ibis Surabaya City Center. Thank you for taking the time to share your experience during your stay at ibis Surabaya City Center. We deeply regret that your experience did not reflect the quality of service that we should have provided, please allow us to express our sincerest apologies, what you have conveyed has become our note for us to improve. Once again we thank you, and hopefully we can provide service again in the near future. Stay Safe and Keep Healthy. Best regards, Ngurah Sedana. General Manager
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a***z
8,5
/10
Reviewed 3 week(s) ago
quite comfortable & nice, the location is close to everywhere
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Accommodation's Reply
13 Apr 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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S***a
Staycation
8,5
/10
Reviewed 4 week(s) ago
The best, affordable hotel for stay. Strategic location, wide room and cool air-conditioned. They have bolster pillows.
2 people find it helpful
Accommodation's Reply
31 Mar 2025
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ngurah Sedana
General Manager
imam s.
Medical
10,0
/10
Reviewed 5 week(s) ago
My family and I have been subscribing here every 3 months, the hotel staff are friendly and like my family.
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Accommodation's Reply
23 Mar 2025
Dear Imam s, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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P***T
Business
10,0
/10
Reviewed 7 week(s) ago
Tasty food, friendly staff, comfort rooms and the tv channel are many
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Accommodation's Reply
16 Mar 2025
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ngurah Sedana
General Manager
st
sandi t.
Business
10,0
/10
Reviewed 7 week(s) ago
With pocket-friendly prices, the experience of staying at ibis city Center Surabaya is impressive and comfortable, staying with family or on a business trip is very suitable when going to Surabaya, with Tunjungan mall, and located in the city center.
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1 people find it helpful
Accommodation's Reply
10 Mar 2025
Dear Sandi t., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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natasya
8,8
/10
Reviewed 7 week(s) ago
Good hotel, good location, recommended
2 people find it helpful
Accommodation's Reply
09 Mar 2025
Dear Natasya,
We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ngurah Sedana
General Manager
AF
Angelica F. P.
10,0
/10
Reviewed 8 week(s) ago
Really happy to stay here, close to everywhere
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Accommodation's Reply
09 Mar 2025
Dear Angelica FP, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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D***i
Transit
5,7
/10
Reviewed 8 week(s) ago
Security is not helpful at all. Rude bosses and procedure
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Accommodation's Reply
24 Mar 2025
Dear Guest. Warmest Greetings from ibis Surabaya City Center. Thank you for taking the time to tell us about your previous experience staying with us. We have read your review and we sincerely apologize for the unpleasant experience you had during your stay with us. We take this matter very seriously and have taken action together with the hotel management. More importantly, you are our guest and we are honored by your constructive feedback which is a reminder that we must continue to examine every detail of the aspect. We hope this does not deter you from staying with us in the future and we will do our best to prevent something like this from happening again. Best Regards, Ngurah Sedana. General Manager
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T***s
Leisure
9,7
/10
Reviewed 8 week(s) ago
Staying here was very satisfying, from the service from arrival to departure, the food was delicious, the facilities in the room were complete.
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Accommodation's Reply
09 Mar 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
See original
Number of reviews per page
20
40
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