Luminor Hotel & Convention Jember By WH

The room's AC is not cold, I've asked for it to be fixed but there's still no change.

clean room, friendly hotel staff, very delicious food in the morning. suitable for repeating here again

The hotel is nice and the food is also delicious.

Very friendly service and fast response from the hotel.

so far quite satisfied for a stopover that doesn't disappoint

Electric kettle not working in room 202

Highly recommended. Too bad there's no elevator, so yesterday grandma had to move downstairs, she couldn't go up and down.

The breakfast was a bit too salty and not fresh enough.

When you see the front building of the hotel, it reminds you of the Harry Potter movie, cool =) The hotel is fun, with an affordable price you can get a comfortable room with a delicious complete breakfast. The location is close to everywhere. Thank you =)

Hotel staff is friendly.. close to the mall

Although it is a bit small, but the facilities are quite complete, the crew is responsive. Thank you 🙏

The toilet smells even though there is an exhaust, the smell comes from the drain, the toilet in room 209 doesn't work properly, it needs to be flushed twice if you want to defecate, there is no smoking area so guests are free to smoke in front of the room, so those in rooms next to smokers can smell it in the room. The food is delicious at the restaurant, but yesterday because it coincided with the Eid holiday and many employees were on leave, namely April 2nd, the service was a bit slow, it took 40-50 minutes for the waiter to come, write down the food until the food is ready to eat. When called for information and room service, no one answered the phone, when called several times the information was because many employees were on leave.

Wifi is unstable. Staff friendliness is OK. Back garden area needs attention.

The price is very cheap when compared to the facilities, hospitality, for the breakfast menu is also quite diverse. My wife and I asked for boiled egg 5 also served well. Thank you Luminor.

The food variety is less complete for Luminor hotel compared to Surabaya or Sidoarjo. The room I stayed in was not cool enough.

I stayed here for a short time after driving around for a while. I paid more for an executive room, thinking it would have better facilities than the regular rooms. But there were some issues right from the start. When I arrived, the parking lot was full of people dancing, and they didn't seem to give stay guests priority. There was no concierge or security to direct me to park my car, so I parked in the basement, which was very quiet and dark with no other guests. It was a very unpleasant experience. Next, I got a room that was quite far away. The room was far from the main part of the hotel, and it was in bad shape. There were cement patches on the floor, the air conditioner was loud, and there were spiders and insects in the room. I asked to be moved to a different room. The receptionist said there were no other rooms. They offered me an upgraded room for an additional cost. Intinya "If you want a comfortable rest, you have to pay more." 🙃🙃 okebaik. They double-checked, and it turned out that the room was available. I had to wait a while to check the room's readiness. After they gave me a new room key, I saw that the room was also in bad shape. The wardrobe door didn't work, the fridge was very dirty with drinks from previous guests 😓, and the maintenance was inadequate. Since I was tired, I only focused on resting. Oh, and in the middle of the night, the air conditioner was very noisy. I even woke up several times because of it. It wasn't long before the air conditioner was leaking and dripping onto my shoes. What a disaster! The room and service were disappointing. The receptionist didn't show any empathy for the guests. They didn't ask about my experience during the stay, whether it was fine or if there were problems. They also didn't give me a chance to give feedback. So I'm writing about my experience here. The management needs to make many improvements. At least guests won't feel disappointed because they chose to stay here.

Friendly staff and comfortable, clean bedrooms

The hotel staff is friendly and smiling. The service is good and clean.

Been here for a few days and the service is okay. Friendly and smiling.

Overall, it's the best. The service is good and friendly.