Mercure Jakarta Cikini

Hotels
8,6
/10

Very Good

1.304 reviews

What Guests Say About Their Stay

Staff Friendliness (13)
Distance To City Center (12)
Bathroom (12)
Ambiance (11)
Kretyowiweko
9,7
/ 10
The foods was great, cozy, homy
Agung C.
8,8
/ 10
Very good location and good design
Ferdinand R.
9,1
/ 10
Good for enjoying your holiday
Sri Sri
10,0
/ 10
Cool cozy and comfy can't wait to be back
Nurul Aikah Bahri Bahri
9,7
/ 10
Good service and very comfortable room.
In the Area
See Map
Jalan Cikini Raya No 66, Menteng - Jakarta Pusat, Menteng, Cikini, Jakarta, Indonesia, 10330

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Mercure Jakarta Cikini is a good choice when you are visiting Cikini. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Mercure Jakarta Cikini

Discover More Places
Jalan Cikini Raya No 66, Menteng - Jakarta Pusat, Menteng, Cikini, Jakarta, Indonesia, 10330
Lobby Mercure Jakarta Cikini
Lobby 2 Mercure Jakarta Cikini

Discover More About Mercure Jakarta Cikini

About Mercure Jakarta Cikini

Located in the vibrant heart of Jakarta, Mercure Jakarta Cikini offers a unique blend of modern comfort and traditional Indonesian hospitality. This hotel is strategically situated, making it an ideal choice for both business and leisure travelers. With its contemporary design and well-appointed rooms, Mercure Jakarta Cikini provides a welcoming atmosphere that caters to the needs of every guest.

The hotel features a variety of accommodations, from cozy standard rooms to spacious suites, all equipped with modern amenities such as free Wi-Fi, flat-screen TVs, and minibars. The stylish decor reflects the rich culture of Indonesia, creating a warm and inviting environment. Guests can enjoy stunning views of the city skyline from their rooms, adding to the overall experience of staying at this remarkable hotel.

One of the standout features of Mercure Jakarta Cikini is its commitment to sustainability. The hotel implements eco-friendly practices, ensuring that your stay is not only comfortable but also environmentally responsible. This dedication to sustainability is evident in their use of energy-efficient systems and waste reduction initiatives.

Dining at Mercure Jakarta Cikini is a delightful experience. The hotel boasts an on-site restaurant that serves a variety of local and international dishes, prepared with fresh ingredients. Whether you're in the mood for a hearty breakfast, a leisurely lunch, or a romantic dinner, the restaurant offers a diverse menu that caters to all tastes. Additionally, the hotelโ€™s bar is the perfect spot to unwind after a long day, offering a selection of cocktails and beverages in a relaxed setting.

For those looking to stay active during their visit, Mercure Jakarta Cikini features a well-equipped fitness center. Guests can maintain their workout routine while enjoying the convenience of being just steps away from their accommodations. The hotel also offers meeting and event spaces, making it an excellent choice for business travelers seeking a venue for conferences or gatherings.

In summary, Mercure Jakarta Cikini is more than just a place to stay; itโ€™s a destination that offers a unique experience in the bustling city of Jakarta. With its prime location, exceptional service, and commitment to sustainability, itโ€™s no wonder that this hotel is a favorite among travelers. Whether youโ€™re visiting for business or pleasure, Mercure Jakarta Cikini promises a memorable stay.

Why You Should Stay at Mercure Jakarta Cikini

Choosing Mercure Jakarta Cikini for your stay in Jakarta comes with numerous advantages. First and foremost, the hotelโ€™s location is unbeatable. Situated near key attractions and business districts, it allows guests to explore the city with ease. Whether youโ€™re visiting for work or leisure, youโ€™ll find that everything you need is just a short distance away.

Moreover, the hotel prides itself on providing exceptional customer service. The staff is friendly, attentive, and always ready to assist with any requests you may have. This level of service ensures that your stay is as comfortable and enjoyable as possible.

Another reason to stay at Mercure Jakarta Cikini is the variety of amenities available. From the fitness center to the on-site dining options, guests have everything they need at their fingertips. The hotel also offers flexible check-in and check-out times, accommodating the needs of travelers with varying schedules.

Best Time to Stay at Mercure Jakarta Cikini

The best time to stay at Mercure Jakarta Cikini largely depends on your preferences and what you want to experience in Jakarta. The city has a tropical climate, with temperatures typically ranging from 24ยฐC to 32ยฐC throughout the year. However, the rainy season, which lasts from November to March, can bring heavy downpours and humidity.

If you prefer to avoid the rain, the dry season from April to October is ideal for visiting. During this time, you can enjoy outdoor activities and explore the cityโ€™s attractions without worrying about sudden rain showers. Additionally, this period often sees various cultural events and festivals, providing a unique glimpse into Indonesian culture.

Ultimately, regardless of when you choose to visit, Mercure Jakarta Cikini offers a comfortable and welcoming environment that will enhance your experience in Jakarta.

Transportation and Accessibility

Access to the Airport

Getting to and from the airport is a breeze when you stay at Mercure Jakarta Cikini. The hotel is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, which is the main airport serving Jakarta. Depending on traffic conditions, the journey can take anywhere from 30 minutes to an hour.

The hotel offers airport transfer services for guests, making it easy to arrange transportation upon arrival or departure. Alternatively, you can use ride-hailing apps or taxis, which are readily available at the airport. This accessibility ensures that you can focus on enjoying your stay without the stress of transportation logistics.

Public Transportation

Mercure Jakarta Cikini is well-connected to the cityโ€™s public transportation system, making it easy for guests to explore Jakarta. The hotel is located near several bus stops and the Cikini train station, providing convenient access to various parts of the city.

The TransJakarta bus system is a popular choice for travelers, offering an extensive network of routes that cover major attractions and business districts. Additionally, the commuter train service connects Jakarta to surrounding areas, making it a great option for day trips or excursions outside the city.

For those who prefer to explore on foot, the hotelโ€™s central location allows for easy access to nearby attractions, restaurants, and shopping areas. This combination of public transportation options and walkability makes Mercure Jakarta Cikini an excellent choice for travelers looking to experience the best of Jakarta.

Unique Facilities at Mercure Jakarta Cikini

1. Rooftop Pool

One of the standout features of Mercure Jakarta Cikini is its stunning rooftop pool. Guests can take a refreshing dip while enjoying panoramic views of the Jakarta skyline. The pool area is equipped with comfortable loungers, making it the perfect spot to relax and soak up the sun.

2. Fitness Center

The hotelโ€™s fitness center is well-equipped with modern exercise machines and free weights, allowing guests to maintain their workout routines during their stay. The facility is open 24/7, providing flexibility for those with busy schedules.

3. On-Site Dining

Dining at Mercure Jakarta Cikini is a delightful experience. The hotelโ€™s restaurant offers a diverse menu featuring both local and international cuisine, prepared with fresh ingredients. Guests can enjoy their meals in a stylish setting, making it a great place for both casual dining and special occasions.

4. Meeting and Event Spaces

For business travelers, Mercure Jakarta Cikini offers well-equipped meeting and event spaces. These versatile venues can accommodate various types of gatherings, from corporate meetings to social events. The hotelโ€™s professional staff is on hand to assist with planning and execution, ensuring a successful event.

5. Spa Services

Guests looking to unwind can take advantage of the hotelโ€™s spa services. A range of treatments is available, including massages and beauty therapies, providing the perfect way to relax after a long day of exploring the city.

6. 24-Hour Front Desk

The hotelโ€™s 24-hour front desk ensures that guests have access to assistance at any time. Whether you need help with check-in, room service, or local recommendations, the friendly staff is always available to help.

7. Free Wi-Fi

Staying connected is easy at Mercure Jakarta Cikini, thanks to the complimentary high-speed Wi-Fi available throughout the hotel. Guests can easily browse the internet, stream videos, or stay in touch with loved ones during their stay.

8. Laundry Services

For added convenience, the hotel offers laundry services, allowing guests to have their clothes cleaned and pressed during their stay. This service is particularly beneficial for business travelers or those on extended trips.

9. Concierge Services

The hotelโ€™s concierge team is dedicated to helping guests make the most of their stay. From arranging transportation to providing recommendations for local attractions, the concierge is a valuable resource for travelers.

10. Parking Facilities

For guests traveling by car, Mercure Jakarta Cikini offers secure parking facilities. This convenience allows guests to explore the city at their own pace without worrying about parking availability.

Nearby Attractions at Mercure Jakarta Cikini

1. National Monument (Monas)

Located just 3 kilometers from Mercure Jakarta Cikini, the National Monument, or Monas, is an iconic symbol of Indonesia's independence. Standing at 132 meters tall, this monument offers visitors the chance to learn about the country's history and enjoy panoramic views of Jakarta from its observation deck. The surrounding park is perfect for a leisurely stroll or a picnic.

2. Jakarta Cathedral

Approximately 3.5 kilometers from the hotel, Jakarta Cathedral is a stunning example of neo-gothic architecture. This historic church, officially known as the Cathedral of Our Lady of Assumption, features beautiful stained glass windows and intricate details. Visitors can attend mass or simply admire the architecture and peaceful atmosphere.

3. Istiqlal Mosque

Just a short distance from Jakarta Cathedral, Istiqlal Mosque is the largest mosque in Southeast Asia. Located about 4 kilometers from Mercure Jakarta Cikini, this impressive structure can accommodate thousands of worshippers. Visitors are welcome to explore the mosque and learn about its significance in Indonesian culture.

4. Taman Ismail Marzuki

Located approximately 1 kilometer from the hotel, Taman Ismail Marzuki is a cultural center that hosts various art exhibitions, performances, and film screenings. The center is home to the Jakarta Arts Council and offers a glimpse into Indonesia's vibrant arts scene. Visitors can catch a show or simply explore the galleries.

5. Jakarta Planetarium

Situated about 1.5 kilometers from Mercure Jakarta Cikini, the Jakarta Planetarium offers an educational experience for visitors of all ages. The planetarium features shows about astronomy and space exploration, making it a great destination for families and science enthusiasts.

6. Museum Nasional (National Museum)

Approximately 3 kilometers from the hotel, the National Museum of Indonesia is a must-visit for history buffs. The museum houses an extensive collection of artifacts, including ancient relics, traditional costumes, and cultural exhibits. Visitors can learn about Indonesia's rich history and diverse cultures in one convenient location.

7. Kota Tua (Old Town)

Kota Tua, or Old Town, is about 6 kilometers from Mercure Jakarta Cikini and offers a glimpse into Jakarta's colonial past. The area is home to several historic buildings, museums, and cafes. Visitors can explore the cobblestone streets, visit the Fatahillah Museum, and enjoy a coffee at one of the charming cafes.

8. Ancol Dreamland

Located approximately 10 kilometers from the hotel, Ancol Dreamland is a popular recreational area that features a theme park, water park, and beach. This family-friendly destination offers a variety of attractions, including rides, games, and entertainment options, making it a great place for a fun day out.

9. Jakarta Aquarium

About 10.5 kilometers from Mercure Jakarta Cikini, Jakarta Aquarium is an interactive marine park that showcases a diverse range of aquatic life. Visitors can explore various exhibits, participate in feeding sessions, and even enjoy live shows. This attraction is perfect for families and anyone interested in marine conservation.

10. Grand Indonesia Mall

Located around 4 kilometers from the hotel, Grand Indonesia Mall is one of the largest shopping centers in Jakarta. With a wide range of international and local brands, dining options, and entertainment facilities, itโ€™s a shopper's paradise. Visitors can spend hours exploring the mall, catching a movie, or enjoying a meal at one of the many restaurants.

Tips and Tricks for Staying at Mercure Jakarta Cikini

Tips During Your Stay

To make the most of your stay at Mercure Jakarta Cikini, consider these helpful tips. First, take advantage of the hotelโ€™s concierge services. The staff can provide valuable recommendations for local attractions, dining options, and transportation. Donโ€™t hesitate to ask for assistance with planning your itinerary.

Additionally, be sure to explore the hotelโ€™s amenities. Whether itโ€™s the rooftop pool or the fitness center, taking advantage of these facilities can enhance your overall experience. If youโ€™re traveling for business, utilize the meeting spaces to conduct meetings or collaborate with colleagues in a professional setting.

Tips for Enjoying Hotel Facilities

To fully enjoy the facilities at Mercure Jakarta Cikini, consider scheduling some time for relaxation at the spa. Treat yourself to a massage or beauty treatment to unwind after a busy day of exploring the city. Also, donโ€™t forget to check out the restaurantโ€™s menu for daily specials or themed nights, which can add a unique twist to your dining experience.

Lastly, take advantage of the hotelโ€™s free Wi-Fi to stay connected. Whether youโ€™re sharing your travel experiences on social media or planning your next adventure, having reliable internet access will make your stay more enjoyable.

Why Book Mercure Jakarta Cikini on Traveloka

Extensive Accommodation Options

When you book Mercure Jakarta Cikini through Traveloka, you gain access to a wide range of accommodation options. Whether youโ€™re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and manage your budget more effectively. Additionally, the PayLater feature enables you to book your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards loyal customers, making your travel experiences even more enjoyable.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Mercure Jakarta Cikini. These reviews provide valuable insights into the hotelโ€™s services, amenities, and overall experience. Reading real guest feedback can help you make informed decisions and ensure that your stay meets your expectations.

With all these advantages, thereโ€™s no reason not to choose Mercure Jakarta Cikini for your next trip to Jakarta. Booking hotel through Traveloka ensures a seamless experience, allowing you to focus on enjoying your stay and exploring the vibrant city of Jakarta.

All facilities in Mercure Jakarta Cikini

Fitness Center Mercure Jakarta Cikini
Fitness Center
Functional Hall Mercure Jakarta Cikini
Functional Hall
Common Space Mercure Jakarta Cikini
Common Space
Lobby Mercure Jakarta Cikini
Lobby
Exterior Mercure Jakarta Cikini
Exterior

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • Laundry service

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

Transportation

  • Bus/truck parking

Things to Do

  • Children play area

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Jakarta Cikini

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Number of floors in Mercure Jakarta Cikini
8
Another facilities in Mercure Jakarta Cikini
Express check-in, Express check-out, 24-hour Receptionist, Laundry service, WiFi in public area

Frequently asked question in Mercure Jakarta Cikini

What are available facilities at Mercure Jakarta Cikini?
There are top facilites at Mercure Jakarta Cikini such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Jakarta Cikini?
The standard check-in time at Mercure Jakarta Cikini is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Mercure Jakarta Cikini

8,6
Very Good

From 1.304 reviews

Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,5

Location

8,8

Service and Facilites

8,6

People often mention about Mercure Jakarta Cikini
All
Bedroom (9)
Bathroom (8)
Distance to City Center (7)
Staff Friendliness (7)
Ambiance (7)
Room Space (6)
Hotel Area (6)
Taste (6)
Variety (6)
In-house Restaurant (6)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Jakarta Cikini

Number of reviews per page
20
40
Customer reviews
Liza N. U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

Comfortable, strategic location, delicious food.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
18 Apr 2025
Dear Ms. Liza N. U, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager
Translated by Google Icon
See original
F***a
icon-origin-TRAVELOKA

8,8

/10

Reviewed 3 week(s) ago

The hotel is nice and comfortable, but the chairs and sofas are very dusty.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for choosing Mercure Jakarta Cikini and for taking the time to give us a review. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the chairs and sofas in the room. This is certainly not in accordance with the standards of service and comfort that we always strive to provide to every guest. We will immediately follow up on this feedback with the Housekeeping team so that similar incidents do not happen again in the future. We greatly appreciate the attention and feedback that you have provided, and we look forward to welcoming you back with a better stay experience. Sincerely, Stephanie Mahardita. Guest Experience Manager
Translated by Google Icon
See original
Nini M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 4 week(s) ago

highly recommended for family
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Ms. Nini, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager
Translated by Google Icon
See original
T***i
icon-origin-TRAVELOKA

10,0

/10

Reviewed 10 week(s) ago

Cool, ok, good, etc. Just stay here.
Translated by Google Icon
See original

3 people find it helpful

safira w.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 11 week(s) ago

A pleasure to going back to Mercure, good price with wonderful experience

1 people find it helpful

Alvin
icon-origin-TRAVELOKA

9,7

/10

Reviewed 14 week(s) ago

Very good. I recommend to stay again in this hotel.
Translated by Google Icon
See original

1 people find it helpful

Vina A.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 14 week(s) ago

b'fast does not disappoint in terms of taste
Translated by Google Icon
See original

1 people find it helpful

N***r
icon-Business
Business
icon-origin-TRAVELOKA

8,5

/10

Reviewed 15 week(s) ago

Easy access, strategic location, good and friendly service. The food menu is okay, only the restaurant is a bit limited, yes. Quite often used for meeting venues.
Translated by Google Icon
See original

Find this review helpful?

Rita K. D.
icon-origin-TRAVELOKA

9,1

/10

Reviewed 16 week(s) ago

The most delicious is the black sticky rice porridge, the others are just standard because the location is a culinary center, a transit point for taking the train. If you want to make up, just bring a make up mirror from home because they use a convex mirror for motor vehicles. The best is clear glass, it should be 4 stars.
Translated by Google Icon
See original

Find this review helpful?

Rissa C.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 19 week(s) ago

Fragrant room. Clean bathroom.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Dec 2024
Dear Mrs. Rissa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Asst Guest Experience Manager
Profile Picture
Agussyah P.
icon-Business
Business
icon-origin-TRAVELOKA

8,8

/10

Reviewed 21 week(s) ago

Overall it's good, but the room smells of cigarettes.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
11 Dec 2024
Dear Mr. Agussyah, Thank you for taking the time to provide a review of your stay at Mercure Jakarta Cikini. We are pleased to hear that your overall experience with us was good. Regarding the discomfort caused by the cigarette smell in the room, we would like to inform you that at the time of reservation, there was no specific note regarding smoking or non-smoking room preferences. Therefore, you were placed in a room that was flexible for both needs. We will take this feedback into consideration to improve our service in the future. If there is a specific preference for your next visit, we strongly recommend that it be informed in advance, so that we can ensure maximum comfort during your stay. We look forward to welcoming you back and providing a more satisfying experience in the future. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager
Translated by Google Icon
See original
D***n
icon-Business
Business
icon-origin-TRAVELOKA

6,4

/10

Reviewed 21 week(s) ago

Have to wait the room to be ready until 10pm to check in

Find this review helpful?

Accommodation's Reply
11 Dec 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We deeply regret any inconvenience caused during your check-in experience and appreciate the opportunity to clarify the situation. Upon reviewing our records, we found that your room was ready just a few minutes after the first room key was taken. Our team made an effort to reach out to you in your room to inform you that the second room key was ready, however there was no response to our calls. We apologize for any miscommunication or misunderstanding that may have occurred. Your comfort and satisfaction are our top priorities, and we will take steps to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience. Warm regards, Stephanie Mahardita Asst Guest Experience Manager
S***y
icon-origin-TRAVELOKA

10,0

/10

Reviewed 24 week(s) ago

The room is very comfortable, clean, complete amenities, there is Netflix, there is a coffee machine and extra pillows. The breakfast buffet is complete and delicious. The location is very strategic and close to tourist attractions. Thank you.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
01 Dec 2024
Dear Valued Guest, Thank you for your positive review. We are very happy to hear that you felt comfortable staying at Mercure Jakarta Cikini, and enjoyed the complete facilities such as Netflix, coffee machine, and extra pillows. We are also pleased to know that you enjoyed the variety and taste of our breakfast buffet. We are committed to continuing to provide a pleasant experience with a strategic location and easy access to surrounding tourist attractions. We look forward to welcoming you back in the next opportunity to provide a more satisfying stay experience. Best regards, Stephanie Mahardita. Asst Guest Experience Manager
Translated by Google Icon
See original
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6,5

/10

Reviewed 27 week(s) ago

Check in took a while, kids got dolls, no bell boy, parking had to be at the back if you wanted to be in the lobby area, license plate had to be registered first. Just entered the room and entered the bathroom the curtain fell, the receptionist called engineering after checking it turned out it had fallen before and had been repaired but the drilling was wrong, they said it should have been drilled on the wall but it was drilled on the ceiling. 40 minutes no solution, I called the receptionist 3 times, the one named Wati made it easy "oh it's just a curtain fell". While I have children, 1 toddler, what if the curtain had hit my child? Luckily I was the one who entered the bathroom not my children (closed the bathroom door put the shower cap-suddenly the curtain fell) only after the afternoon shift change I was moved to a new room by the receptionist named Ardi. The duty manager when called said that he didn't know the bathroom curtain had been damaged. Everyone blamed each other ๐Ÿ˜…. The housekeeping in front of the room said that she wasn't the one who cleaned the room so she didn't know that the curtain was broken, the housekeeping supervisor said that the curtain was fine when checked before the room was declared ready, I asked if it was checked open/closed and she said no because it had been repaired by engineering. Hopefully this will be a lesson for the duty manager, housekeeping, and other staff. If the room has been damaged, it should be checked seriously. If a guest is injured/injured, it will be very bad for Mercure employees. Take safety seriously.
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
05 Nov 2024
Dear Valued Guest, Thank you very much for taking your valuable time to write a review about your stay at Mercure Jakarta Cikini. We are very sorry to know that your stay was less than impressive. Please accept our sincere apologies. From the experience you have shared, this should not have happened. And of course we will improve it in the future. Where we always make routine improvements to each of our rooms for the comfort of our guests who stay. Once again, thank you very much, and we hope that you and your family can trust us again to stay at Mercure Jakarta Cikini. And we will make sure that something similar will never happen again. Best regards, Vinna. Front Office Manager
Translated by Google Icon
See original
Hermia T.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 31 week(s) ago

I have stayed several times. Comfortable and clean. Next time will definitely come back again. The most recommended hotel in Jakarta. Thanks Mercure.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
25 Sep 2024
Dear Ms. Hermia, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager.
Translated by Google Icon
See original
Rizkia A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 34 week(s) ago

The location is really good, at night you can enjoy the nightlife in Cikini & also culinary. All the staff are friendly, informative & prioritize customer satisfaction. And it turns out I booked a privilege room which has several benefits, can check in earlier & can check out late until 4PM, then get afternoon tea too but unfortunately I didn't try it because I was already full from eating out. For breakfast food is delicious & varied. It's just a bit minus in the layout of the restaurant, I can't sit inside the restaurant because there are many reserved tables & chairs outside are quite cramped with people passing by because of that people's access to the elevator to the room. The rest is okay. Thank you & definitely would love to recommend it to friends & family.
Read More
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
25 Sep 2024
Dear Ms. Rizkia, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We deeply regret that the layout of our restaurant did not meet your expectations, please allow us to express our sincerest apologies. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager.
Translated by Google Icon
See original
a***g
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 34 week(s) ago

Strategic location, clean and comfortable rooms.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
03 Sep 2024
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Asst Guest Experience Manager
S***a
icon-origin-TRAVELOKA

8,0

/10

Reviewed 36 week(s) ago

To be honest, when I first entered the room, I was greeted by an unpleasant aroma. I don't know if it was because the room was rarely used or what. And the bathroom gave off an unpleasant aroma. In my opinion, for a hotel like Mercure, it's a bit disappointing ๐Ÿ˜… Please spray some fragrance in the future. ๐Ÿ˜…๐Ÿ™.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
01 Sep 2024
Dear Valued Guest, Thank you for taking the time to provide us with your valuable review and feedback. We sincerely apologize for the inconvenience you experienced regarding the aroma in the room and bathroom. We fully understand how important comfort is during your stay, and we regret that it did not meet your expectations. We would like to assure you that this is not the usual standard of service we provide at Mercure Jakarta Cikini. We have followed up on your feedback with our Housekeeping team to ensure that each room is inspected more thoroughly before guests check in, including spraying fragrances to make the room more pleasant. Your feedback will greatly assist us in improving the quality of our services in the future. Once again, we apologize and thank you for your understanding. We hope to have the opportunity to welcome you back and provide a better stay experience in the future. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager.
Translated by Google Icon
See original
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5,9

/10

Reviewed 37 week(s) ago

Strange, a 4-star hotel with a price of almost 900 thousand/night (without breakfast) is not worth it. When checking out and in, there were no security guards or officers who helped open the door or lift things from the car to the lobby floor and vice versa from the lobby floor to the car, even though I brought a lot of luggage. The swimming pool also looks dirty and not maintained, my child didn't feel comfortable swimming, even though usually in other hotels they always swim for a long time. The carpet floor of the room also looks dirty and dusty. Back again? No.
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
16 Aug 2024
Dear Valued Guest, Warm Greetings from Mercure Jakarta Cikini! Thank you very much for taking your valuable time to give a review about your stay at Mercure Jakarta Cikini. We are very sorry that your stay was less than impressive. Please accept our sincere apologies. Regarding the room price, we sell the price that has been adjusted to the surrounding hotels. And where the price is also in accordance with the hotel facilities that we have, such as the swimming pool and bar located on our roof top, you can enjoy the beauty of Jakarta from here. However, it is very unfortunate that the pool comments which are usually good, you have a less than impressive experience. This will be a reference so that it can be improved in the future. The strategic location of the hotel, as well as other facilities. Once again, thank you very much. We hope you can give us the opportunity and give your trust back to stay with us in the future. Best regards, Vinna. Front Office Manager.
Translated by Google Icon
See original
Gurpal K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5,6

/10

Reviewed 40 week(s) ago

The rooms are not clean. We went to the first room and it was bad. Toilet curtain was slimy at the bottom. Carpets were dusty and had stains. We asked for a switch to another room. But it wasn't that great. And we left the hotel, immediately. Checked out. All this while the luggage wasn't sent up. So we took it ourselves from the lobby and left.
Read More

Find this review helpful?

Accommodation's Reply
25 Jul 2024
Dear Mr Gurpal K, Thank you for taking the time to rate your experience at Mercure Jakarta Cikini. We appreciate your feedback and we apologize that you were not completely satisfied with your experience. Concerning your review about room and bed condition has share directly to our Executive Housekeeper for improvement. We apologize for this inconvenience. I would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay. We have taken steps to address the issues you raised, and we are confident that you will have a more positive experience if you stay with us again in the future. Thank you for your feedback. We value your business and look forward to welcoming you back to our hotel soon. Our Best Regards, Vinna Front Office Manager
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Mercure Jakarta Cikini

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.