Mutiara Suites

Friendly staff, comfortable open space, basement parking, direct access from basement.

The hotel is old but still comfortable and spacious, but cleanliness needs to be improved, especially the swimming pool area, there are lots of cigarette butts and empty drink bottles that haven't been cleaned up and there are leaks in the room.

Checkout is at 11, I wanted to leave my stuff for a while but couldn't (because check out was too early at 11, while I checked out at 9 and came back at 12). Why were they told to leave it at the security post? The reason was that if it was in the lobby, no one would see it. The bathroom was flooded, smelled of urine, there were no hotel slippers, etc. I got my own drinking water using a kettle outside the room.

I like this location Hotel and have a large room. But I didn't got tissue, sandal and tea in my room.

Good to rest and sleep. Room a little bit dirty.

For the bathroom the hot water doesn't work. The faucet is broken. When I arrived there was a cockroach in the bathroom. Especially 311.

Worst hotel I've ever booked. Water handle broken. When taking a shower it leaks into the sink area. There are no curtains on the 3rd floor.

Old and unfriendly staff…. The security guard was indifferent, we had difficulty parking but still washed his motorbike. The parking lot smelled of gutters and cat poop. When we entered the room, there was trash behind the door. The floor was rotten and the room was damp. The bathroom was dirty. There was no cover for the waste disposal, the walls were dirty and dirty. The closet was dirty. There were no tissues. The sheets and towels were full of stains and dirty. The balcony was dirty… booked a room for 3 nights… we checked out on the first day… GONE WRONG. The hotel did not match the picture… Traveloka should have checked. So that we don't feel cheated

Very different from the photo. The bed sheets in the room didn't look like they had been replaced, they were damp. The floor has been damaged. The windows are dirty too. There is no amenitis, just a toothbrush with a little soap left. When the door was opened, suddenly a cat came into the room. Not worth it at that price.

Check-in time, the room was not ready even though it was already 14.30. Bath tub leaking. Want to heat water in the kettle. The teapot is very dirty inside. Drinking water must be taken outside by yourself. Thank You. Once and last stay here.

The AC is cold, don't have too high expectations.

The leak in the room, right between the kitchen and the lounge room in the middle, was very disturbing and the toilet drain was flooded, almost flooding the living room.

Order a deluxe family room, it turns out that the maximum capacity is 4 people, if the charge is more than 50k, the rules can be included in the information section so that guests can anticipate, fortunately the charge is still affordable, if it is above 200k, it can be a shock. Plus the check-in and check-out process is lightning fast. The cleanliness is very poor, there are some parts of the room that have leaked, strangely the floor is so damp. Suddenly there was a cockroach in the room, this is the most exciting part so it's crazy. The bathroom part is also less clean, the drainage cover part of the big vent might be cockroaches from there... the bathroom is also semi-transparent, a bit less. The plus is that the pillows and blankets don't smell even though the sheets have stains but it's still okay because they don't smell. The AC in the inner room works well, but in the front part for some reason it's dead.. The TV is okay because it's not being watched either. There is only 1 coat hanger. You can get 4 towels according to the stated guest capacity, but the towels are thin. The swimming pool is okay, the yard is also clean, just very classic, the lights are dim. Oiya, there is no wifi in the hotel, the problem is that it does not catch the signal, fortunately there is a provider signal. Unfortunately around 10:30 the lights went out so the hotel was dark, fortunately it was daylight and I was about to check out, the problem was that there was no generator so the lights still went out. Overall 6/10. Lucky cheap.

Cleanliness is really good, every room is always cleaned. It's just a shame that at the beginning there was no notification that the room would be cleaned. Next, before cleaning, it would be good to ask permission first from visitors staying overnight

From the moment I entered, security was not there to greet me and was rude, even to the receptionist, it was the same even though I paid for it here. I was very disappointed with the condition of the room, the air conditioning was not cold.

Spacious room and bed, fits 4 people, cheap price, has a swimming pool, no breakfast, no hot water for bathing, boil your own water

The room is clean, but needs a lot of preparation. - The towels are not good enough. - There are no toiletries, only liquid soap. - The AC is not cold enough. Yes, it needs more maintenance.

The hotel floor looks dirty. Some spots need to be renovated. The bathroom has no exhaust fan or ventilation holes, so it smells really bad.

Need attention on the refill of shower gel because the liquid soap available was very little left when I stayed. There is no shower hanger (maybe because it is broken).

Bentuknya kayak kost ekslusif dapet kamar ukuran besar tapi AC nya jadi nggak berasa, kamar cuman di rapihin, kamar mandi lubang pembuangan air nggak ada tutup nya jadi suka ada bau”.