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Nemuru Grand Serpong
Hotels
9,2
/10
Exceptional
108 reviews
In the Area
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Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Tangerang City Center, Tangerang, Banten, Indonesia, 15143
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Nemuru Grand Serpong
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Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Tangerang City Center, Tangerang, Banten, Indonesia, 15143
Discover More About Nemuru Grand Serpong
Location
Nemuru Grand Serpong is a hotel in a good neighborhood, which is located at Tangerang City Center.
About Nemuru Grand Serpong
From business event to corporate gathering, Nemuru Grand Serpong provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Nemuru Grand Serpong, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Nemuru Grand Serpong exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Nemuru Grand Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Nemuru Grand Serpong.
All facilities in Nemuru Grand Serpong
Swimming Pool
Lobby
Exterior
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Set menu dinner
- Snacks
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Wedding service
General
- AC
- Ballroom
- Banquet
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Outdoor pool
- TV lounge
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
Transportation
- Secure parking
Connectivity
- Free WiFi
Accessibilty
- Wheelchair accessible
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Nemuru Grand Serpong
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Nemuru Grand Serpong | 202 |
Another facilities in Nemuru Grand Serpong | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Nemuru Grand Serpong
What are available facilities at Nemuru Grand Serpong?
There are top facilites at Nemuru Grand Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Nemuru Grand Serpong?
The standard check-in time at Nemuru Grand Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Nemuru Grand Serpong provide breakfast?
Yes, Nemuru Grand Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Nemuru Grand Serpong
Traveloka (108)
9,2
Exceptional
From 108 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,1
Meal
8,9
Location
9,1
Service and Facilites
9,0
People often mention about Nemuru Grand Serpong
All
Staff Friendliness (17)
Variety (16)
Accessibility (15)
Bedroom (13)
Bathroom (13)
Ambiance (12)
Hotel Area (12)
Distance to City Center (11)
Family Friendly (11)
Room Space (11)
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Traveler Reviews Nemuru Grand Serpong
Number of reviews per page
20
40
Customer reviews
D***y
8,2
/10
Reviewed 3 day(s) ago
The staff is friendly, this is the second time I've stayed there, the room is comfortable, only this time I got a room where the hot water didn't last long when I took a shower.
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Accommodation's Reply
04 May 2025
Dear Mr. Daddy, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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D***u
10,0
/10
Reviewed 3 day(s) ago
Okay, the staff are friendly, there are amenities, the wifi and air conditioning are very good, the swimming pool needs to be cleaned of leaves and next to it there is a mall that is already closed so the surroundings are quiet.
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Accommodation's Reply
04 May 2025
Dear Mr. Dinu, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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T***a
9,6
/10
Reviewed 6 day(s) ago
Extend from the previous one.
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Accommodation's Reply
29 Apr 2025
Dear Guest. Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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T***a
Business
9,6
/10
Reviewed 6 day(s) ago
Great. This is my second time staying here.
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Accommodation's Reply
29 Apr 2025
Dear Guest. Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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RA
Rigel A.
8,2
/10
Reviewed 7 day(s) ago
Nice room, every room has AC, but the hallway and lobby feel hot, maybe the AC is turned off
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Accommodation's Reply
04 May 2025
Dear Mr./s Rigel A, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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T***i
Transit
8,2
/10
Reviewed 1 week(s) ago
Please check the swimming pool, many children swimming have injured their feet from being bitten by the walls.
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Accommodation's Reply
29 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write a review for us. We apologize for your less than expected stay experience, we will try to provide and improve the best service for every guest in the future. Your input and complaints are very important to us, rest assured that we will take appropriate action to resolve your inconvenience during your stay and prevent this incident from happening again in the future, we greatly appreciate your opinion and we hope to have another opportunity to serve you better in the near future. Best regards, Yos Andri. General Manager
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Clifford P. M.
Business
9,1
/10
Reviewed 2 week(s) ago
The hotel atmosphere is quite pleasant with friendly staff. The room was upgraded to deluxe so I was very happy. The room is spacious, there is a work desk and living room like an apartment. The breakfast is also varied. Will definitely come again. Thank you for the upgrade.
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Accommodation's Reply
28 Apr 2025
Dear Mr. Clifford, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Sincerely, Yos Andri. General Manager
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AF
AULIYA F.
Business
10,0
/10
Reviewed 2 week(s) ago
Back to this Hotel, with different room types, and the service remains the same, Friendly Staff, Clean Rooms, Delicious Breakfast. Street Vendor Prices, Five Star Service.
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Accommodation's Reply
28 Apr 2025
Dear Mr. Auliya, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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AF
AULIYA F.
Business
8,8
/10
Reviewed 2 week(s) ago
In terms of price and service received is very satisfying. Large rooms like apartments, delicious breakfast. Success for Nemuru Grand Serpong.
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Accommodation's Reply
25 Apr 2025
Dear Mrs. Auliya, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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MS
Muhammad S.
Transit
10,0
/10
Reviewed 2 week(s) ago
suitable for staycation with family
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Accommodation's Reply
25 Apr 2025
Dear Mr. Muhammad, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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R***a
Staycation
8,5
/10
Reviewed 2 week(s) ago
Pretty OK, but because it was my first time I was a bit disappointed with the pool, the water was not clean & there was no relaxing or sitting area around the swimming pool. Unlike the photos, otherwise it was OK. Service was OK.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write a review for us. We apologize for your less than expected stay experience, we will try to provide and improve the best service for every guest in the future. Your input and complaints are very important to us, rest assured that we will take appropriate action to resolve your inconvenience during your stay and prevent this incident from happening again in the future, we greatly appreciate your opinion and we hope to have another opportunity to serve you better in the near future. Best regards, Yos Andri. General Manager
See original
W
Wahyu
Staycation
8,5
/10
Reviewed 2 week(s) ago
Comfortable and okay and the atmosphere of the city view.
by. Zefa
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3 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr. Wahyu, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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F***l
Staycation
10,0
/10
Reviewed 2 week(s) ago
the breakfast is complete, lots of it, the fried rice is really delicious, the pastries are also delicious, there are lots of choices of drinks, there are even herbal drinks and fresh milk, there are lots of side dishes hahahaha the service is also friendly, free parking, very complete facilities. so far the best nemuru will come here again in the near future hihi
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
See original
a***e
8,8
/10
Reviewed 2 week(s) ago
friendly staff, dirty sheets immediately changed
See original
1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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E***h
9,4
/10
Reviewed 3 week(s) ago
The first time staying here gave a good impression. The hotel staff is friendly, the service is very good, the room is clean and tidy. And for that price it is really worth it. Always success Nemuru Grand Serpong Hotel.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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m***l
8,8
/10
Reviewed 3 week(s) ago
Good and clean room ever I've seen.
1 people find it helpful
Accommodation's Reply
18 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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W
Widiyanto
Staycation
10,0
/10
Reviewed 3 week(s) ago
In short, the hotel is five stars, street vendor prices
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Accommodation's Reply
15 Apr 2025
Dear Mr. Widiyanto, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
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Siti
Staycation
9,7
/10
Reviewed 4 week(s) ago
Everything is very good. Service is also ok. For breakfast menu is varied. I have not received a free room upgrade. Only 1 drawback is there is no play area for children.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mrs. Siti, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards,. Yos Andri. General Manager
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Y***i
Staycation
10,0
/10
Reviewed 4 week(s) ago
It was amazing and lovely time, my family was excited enjoy. Thanks Nemuru Grand Hotel Serpong, Absolutly we'll back soon..
1 people find it helpful
Accommodation's Reply
12 Apr 2025
Dear Guest, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
See original
RA
Rio A.
8,5
/10
Reviewed 4 week(s) ago
Very strategic for business matters and salute to the craft of the room service team
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Accommodation's Reply
12 Apr 2025
Dear Mr. Rio, Warm greetings from Hotel Nemuru Grand Serpong. Thank you for choosing Hotel Nemuru Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your input and complaints are very important to us, to improve our services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri. General Manager
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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