PanaHouse Surabaya

Hotels
8,5
/10
Very Good
795 reviews

What Guests Say About Their Stay

Annisa R. O.
9,4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a
10,0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a
10,0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
PanaHouse Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Lobby PanaHouse Surabaya
Lobby 2 PanaHouse Surabaya

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About PanaHouse Surabaya

PanaHouse Surabaya is a charming hotel that perfectly blends modern comfort with traditional Indonesian hospitality. Located in the heart of Surabaya, this hotel offers a unique experience for both leisure and business travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Surabaya.

The hotel features a variety of well-appointed rooms, each designed to provide a cozy and relaxing atmosphere. Guests can choose from different room types, including deluxe rooms and suites, all equipped with modern amenities such as free Wi-Fi, air conditioning, flat-screen TVs, and minibars. The tasteful decor and comfortable furnishings ensure that every stay is enjoyable and memorable.

One of the standout features of PanaHouse Surabaya is its commitment to exceptional service. The friendly and attentive staff are always on hand to assist with any requests, ensuring that guests feel welcomed and valued throughout their stay. Whether you need help with transportation, recommendations for local attractions, or special arrangements for events, the team at PanaHouse is dedicated to making your experience as seamless as possible.

In addition to its comfortable accommodations, PanaHouse Surabaya offers a range of facilities designed to enhance your stay. Guests can enjoy a delicious breakfast buffet each morning, featuring a variety of local and international dishes. The hotel also has a cozy lounge area where you can unwind after a long day of exploring the city.

For those traveling for business, PanaHouse Surabaya provides meeting and event spaces equipped with the latest technology. Whether you're hosting a small meeting or a larger conference, the hotel's facilities can accommodate your needs, ensuring a productive and successful event.

Overall, PanaHouse Surabaya is an excellent choice for travelers seeking comfort, convenience, and a taste of local culture. With its prime location, exceptional service, and modern amenities, it's no wonder that this hotel is a favorite among visitors to Surabaya.

Why You Should Stay at PanaHouse Surabaya

Choosing PanaHouse Surabaya for your stay comes with numerous benefits. First and foremost, its central location allows easy access to key attractions, shopping districts, and dining options. You can explore the city's rich history and vibrant culture without the hassle of long commutes.

Moreover, the hotel prides itself on providing a warm and welcoming atmosphere. The staff goes above and beyond to ensure that every guest feels at home, offering personalized service that enhances your overall experience. Whether you're traveling solo, with family, or on a business trip, you'll find that PanaHouse caters to your needs.

Additionally, the hotel offers competitive pricing without compromising on quality. You can enjoy a comfortable stay with modern amenities at an affordable rate, making it a great value for your money. Plus, the hotel frequently offers special promotions and packages, allowing you to save even more during your visit.

Best Time to Stay at PanaHouse Surabaya

The best time to visit Surabaya and stay at PanaHouse is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, with lower humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing.

However, if you're looking to experience local festivals and events, consider visiting during the months of May and August. These months often feature cultural celebrations that showcase Surabaya's rich heritage, providing a unique opportunity to immerse yourself in the local culture.

Transportation and Accessibility

Access to the Airport

PanaHouse Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easy for travelers to reach the hotel upon arrival. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Additionally, taxis and ride-sharing services are readily available, providing flexible transportation options for guests.

Public Transportation

Surabaya boasts a well-connected public transportation system, including buses and the Surabaya Light Rail Transit (LRT). The nearest bus stop is just a short walk from PanaHouse, allowing guests to explore the city easily. The LRT is also a convenient option for reaching popular destinations, making it an excellent choice for those who prefer to travel without a car.

Unique Facilities at PanaHouse Surabaya

1. Rooftop Lounge

The rooftop lounge at PanaHouse Surabaya offers stunning views of the city skyline, making it the perfect spot to unwind after a busy day. Guests can enjoy a selection of beverages and light snacks while taking in the breathtaking scenery.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routine with a variety of exercise equipment, ensuring they stay active during their stay.

3. Meeting Rooms

PanaHouse Surabaya provides modern meeting rooms equipped with the latest technology. Whether you're hosting a corporate event or a private gathering, the hotel's facilities can accommodate your needs.

Nearby Attractions at PanaHouse Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 km from PanaHouse Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll and a photo opportunity.

2. Surabaya Zoo

Approximately 5 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and fun experience for visitors of all ages.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia's clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Grand Mosque

Located about 6 km from PanaHouse, the Surabaya Grand Mosque is an architectural marvel and one of the largest mosques in Indonesia. Visitors are welcome to explore the mosque and its beautiful grounds, providing insight into the local culture and religion.

5. Ciputra Waterpark

For families looking for fun, Ciputra Waterpark is approximately 10 km from the hotel. This expansive water park features a variety of slides, pools, and attractions, making it a perfect destination for a day of excitement and relaxation.

6. Surabaya Plaza

Just 2 km away, Surabaya Plaza is a popular shopping destination offering a wide range of retail stores, dining options, and entertainment facilities. It's an excellent place to shop for souvenirs or enjoy a meal at one of the many restaurants.

7. Monumen Kapal Selam (Submarine Monument)

Located about 3 km from PanaHouse, the Submarine Monument is a unique attraction that features a retired submarine. Visitors can explore the submarine and learn about its history, making it a fascinating stop for history buffs.

8. Kenjeran Beach

Approximately 8 km from the hotel, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, local seafood, and stunning sunset views.

9. Jembatan Merah (Red Bridge)

About 4 km from PanaHouse, Jembatan Merah is a historic bridge that played a significant role during the Indonesian revolution. The area surrounding the bridge is rich in history and offers a glimpse into Surabaya's past.

10. Surabaya Night Market

Located around 5 km from the hotel, the Surabaya Night Market is a vibrant place to experience local street food and culture. Visitors can sample a variety of dishes, shop for unique items, and enjoy the lively atmosphere.

Tips and Tricks for Staying at PanaHouse Surabaya

Tips During Your Stay

To make the most of your stay at PanaHouse Surabaya, consider these tips: always check for special promotions or packages that may be available during your visit. Don't hesitate to ask the staff for recommendations on local attractions and dining options, as they can provide valuable insights to enhance your experience.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your schedule around the breakfast buffet and rooftop lounge hours. These areas are perfect for relaxation and socializing with other guests. If you're traveling for business, make sure to reserve meeting rooms in advance to ensure availability.

Why Book PanaHouse Surabaya on Traveloka

When it comes to booking your stay at PanaHouse Surabaya, using Traveloka offers numerous advantages. First, you have access to extensive accommodation options, ranging from budget-friendly hotels to luxurious resorts. This variety ensures that you can find the perfect place to stay that fits your needs and budget.

Extensive Accommodation Options

Traveloka provides a wide selection of hotels, villas, resorts, and apartments, catering to all types of travelers. Whether you're looking for a cozy budget hotel or a luxurious villa, you'll find plenty of options to choose from, making it easy to find the perfect accommodation for your trip.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, the PayLater feature lets you book your stay now and pay later, making it easier to manage your finances while traveling.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive offers, discounts, and other advantages that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including PanaHouse Surabaya. These reviews provide valuable insights into the quality of service, amenities, and overall experience, helping you make informed decisions when booking your stay.

With all these advantages, there's no reason not to choose PanaHouse Surabaya for your next visit to Surabaya. Booking hotel through Traveloka ensures a seamless experience, allowing you to focus on enjoying your trip and creating unforgettable memories!

All facilities in PanaHouse Surabaya

Bar, Cafe and Lounge PanaHouse Surabaya
Bar, Cafe and Lounge
Common Space PanaHouse Surabaya
Common Space
Lobby PanaHouse Surabaya
Lobby
Exterior PanaHouse Surabaya
Exterior
Restaurant PanaHouse Surabaya
Restaurant

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Secure parking
  • Valet parking

Business Facilities

  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Kids and Pets

  • Highchairs

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in PanaHouse Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya
37
Number of floors in PanaHouse Surabaya
3
Another facilities in PanaHouse Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PanaHouse Surabaya?
The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PanaHouse Surabaya?
PanaHouse Surabaya is a 2.0-star hotel.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3 floors.
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More Reviews from Other Guests in PanaHouse Surabaya

8,5
Very Good
From 795 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,6

Service and Facilites

8,5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (21)
Bedroom (21)
Bathroom (20)
Ambiance (17)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (15)
Wifi (14)
Surroundings (13)
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Traveler Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
Profile Picture
suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 day(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Nice experience, and good ambient
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Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,4
/10
Reviewed 16 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
Comfortable, clean, friendly, close to the city center.
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
7,7
/10
Reviewed 21 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 24 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. ๐Ÿ™. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 27 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! ๐ŸŒฟ We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night ๐Ÿ˜Œโœจ. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. ๐Ÿ’š. Warm Regards. Guest Experience Team
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Shandi A. A.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 34 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 36 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the cafรฉ, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
A very comfortable resting place ๐Ÿ™๐Ÿป and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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ARIF B. R. S.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 41 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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D***y
icon-origin-TRAVELOKA
8,2
/10
Reviewed 43 week(s) ago
Good location, good ambience, nice bed and unique room, the only thing need to be improved is the ugly bathroom door
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Accommodation's Reply
25 Sep 2025
Warmest Greetings From Panahouse Surabaya Dear our beloved guest Thank you for your kind feedback. We are delighted to know you enjoyed our location, ambience, bed, and unique room design. At the same time, we sincerely appreciate your constructive comment regarding the bathroom door. Your input is valuable for us, and we will review this matter to improve our facilities for a better guest experience. We look forward to welcoming you back soon. Sincerely Yours Guest Experience Team
A***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Anggurlaut for breakfast order from Anggurlaut dot com
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Warm Greetings from Panahouse Surabaya Dear Guest, Thank you very much for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are glad you found your stay at Panahouse Surabaya comfortable. We look forward to welcoming you back again soon. Best regards, Guest Experience Team
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I***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 48 week(s) ago
Overall ok, but need to pay attention to the cleanliness of the towels, blankets on average all should be white but when I stayed there were stains on the blanket and towels, please fix this in the future and maybe there should be building maintenance because the bathroom wood is rotten and moldy so it is not comfortable to look at. Thank you
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3 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panhouse Surabaya. Dear our valued guest. Thank you very much for taking the time to leave us a review. We regret to learn that the condition of the towels, blankets, and bathroom maintenance were not up to standard. This is an important note for us to evaluate the housekeeping team and improve the facilities. Therefore, we have now begun a gradual renovation, hopefully on another occasion, you will experience greater comfort than before. Your input is very important so that we can continue to improve the quality of service. We hope to be given the opportunity to improve your impression on your next visit. Warm Regards. Guest Experience Team
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 50 week(s) ago
like the room type makes it fun to stay here love it
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guests, Thank you very much for choosing Panahouse as your place to stay and for taking the time to leave us a review. We are very happy to know that you enjoyed your stay with us. We hope that your next visit will be even more comfortable than before. Warm Regards. Guest Experience Team
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Zaenal A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 53 week(s) ago
Friendly, clean, good food, just no elevator. Go to the 3rd floor
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2 people find it helpful
Accommodation's Reply
16 Dec 2024
Warm Greetings. Dear Mr. Zaenal. Thank you for choosing Panahouse as a place to rest, and thank you for taking the time to give us a review. We are glad that you are satisfied with our service, cleanliness, and also the food served. We apologize for the inconvenience because there is no elevator yet. Your input will be our consideration to improve the facilities in the future. We look forward to welcoming you back to Panahouse. Warm greetings. -Guest experience team-
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S***i
icon-origin-TRAVELOKA
8,6
/10
Reviewed 55 week(s) ago
We ordered a large bed but got a twin bed, but they said it was full. So why did we have to book so far in advance? However, everything else was okay, except when we entered the bathroom, it smelled of urine at first.
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2 people find it helpful
Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for taking the time to give us your review and feedback. We sincerely apologize for the inconvenience you experienced regarding the type of bed you ordered. We need to inform you that special requests that are ordered will be accommodated based on room availability when the voucher is entered. Regarding the condition of the bathroom, we also apologize for that. We will immediately convey your feedback to the housekeeping team so that it can be handled better in the future. We are glad to hear that other than that, your overall experience was quite satisfactory. We greatly appreciate your understanding, and our hope is to provide much better service if you return to stay with us again in the future. Warm regards, -Guest experience team-
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8,5
Very Good
From 795 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,6

Service and Facilites

8,5

People often mention about PanaHouse Surabaya
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Staff Friendliness (21)
Bedroom (21)
Bathroom (20)
Ambiance (17)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (15)
Wifi (14)
Surroundings (13)
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Traveler Reviews PanaHouse Surabaya

Number of reviews per page
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40
Customer reviews
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 day(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Nice experience, and good ambient
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Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,4
/10
Reviewed 16 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
Comfortable, clean, friendly, close to the city center.
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
7,7
/10
Reviewed 21 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 24 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. ๐Ÿ™. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 27 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! ๐ŸŒฟ We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night ๐Ÿ˜Œโœจ. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. ๐Ÿ’š. Warm Regards. Guest Experience Team
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Shandi A. A.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 34 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 36 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the cafรฉ, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 38 week(s) ago
A very comfortable resting place ๐Ÿ™๐Ÿป and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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ARIF B. R. S.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 41 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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D***y
icon-origin-TRAVELOKA
8,2
/10
Reviewed 43 week(s) ago
Good location, good ambience, nice bed and unique room, the only thing need to be improved is the ugly bathroom door
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Accommodation's Reply
25 Sep 2025
Warmest Greetings From Panahouse Surabaya Dear our beloved guest Thank you for your kind feedback. We are delighted to know you enjoyed our location, ambience, bed, and unique room design. At the same time, we sincerely appreciate your constructive comment regarding the bathroom door. Your input is valuable for us, and we will review this matter to improve our facilities for a better guest experience. We look forward to welcoming you back soon. Sincerely Yours Guest Experience Team
A***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Anggurlaut for breakfast order from Anggurlaut dot com
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Warm Greetings from Panahouse Surabaya Dear Guest, Thank you very much for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are glad you found your stay at Panahouse Surabaya comfortable. We look forward to welcoming you back again soon. Best regards, Guest Experience Team
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I***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 48 week(s) ago
Overall ok, but need to pay attention to the cleanliness of the towels, blankets on average all should be white but when I stayed there were stains on the blanket and towels, please fix this in the future and maybe there should be building maintenance because the bathroom wood is rotten and moldy so it is not comfortable to look at. Thank you
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3 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panhouse Surabaya. Dear our valued guest. Thank you very much for taking the time to leave us a review. We regret to learn that the condition of the towels, blankets, and bathroom maintenance were not up to standard. This is an important note for us to evaluate the housekeeping team and improve the facilities. Therefore, we have now begun a gradual renovation, hopefully on another occasion, you will experience greater comfort than before. Your input is very important so that we can continue to improve the quality of service. We hope to be given the opportunity to improve your impression on your next visit. Warm Regards. Guest Experience Team
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 50 week(s) ago
like the room type makes it fun to stay here love it
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guests, Thank you very much for choosing Panahouse as your place to stay and for taking the time to leave us a review. We are very happy to know that you enjoyed your stay with us. We hope that your next visit will be even more comfortable than before. Warm Regards. Guest Experience Team
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Zaenal A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 53 week(s) ago
Friendly, clean, good food, just no elevator. Go to the 3rd floor
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2 people find it helpful
Accommodation's Reply
16 Dec 2024
Warm Greetings. Dear Mr. Zaenal. Thank you for choosing Panahouse as a place to rest, and thank you for taking the time to give us a review. We are glad that you are satisfied with our service, cleanliness, and also the food served. We apologize for the inconvenience because there is no elevator yet. Your input will be our consideration to improve the facilities in the future. We look forward to welcoming you back to Panahouse. Warm greetings. -Guest experience team-
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S***i
icon-origin-TRAVELOKA
8,6
/10
Reviewed 55 week(s) ago
We ordered a large bed but got a twin bed, but they said it was full. So why did we have to book so far in advance? However, everything else was okay, except when we entered the bathroom, it smelled of urine at first.
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2 people find it helpful
Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for taking the time to give us your review and feedback. We sincerely apologize for the inconvenience you experienced regarding the type of bed you ordered. We need to inform you that special requests that are ordered will be accommodated based on room availability when the voucher is entered. Regarding the condition of the bathroom, we also apologize for that. We will immediately convey your feedback to the housekeeping team so that it can be handled better in the future. We are glad to hear that other than that, your overall experience was quite satisfactory. We greatly appreciate your understanding, and our hope is to provide much better service if you return to stay with us again in the future. Warm regards, -Guest experience team-
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