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Puteri Gunung Hotel
Hotels
8,4
/10
Very Good
2.267 reviews
What Guests Say About Their Stay
Staff Friendliness (36)
Surroundings (33)
Room Space (32)
Variety (32)
Ratih K. H.
8,5
/ 10
This is the third time we stay at the hotel and it still feels pleasant to visit it every time. You have to take a walk around the hotel in the morning, there are so much thing to see. We love the environment so much. The food is good, the room is comfortable and the staff is so friendly. We would still love to stay for the fourth time
Cynthia M.
9,7
/ 10
I upgraded my room to deluxe and It was exemplary. I cannot find anything to complain. Puteri Gunung is up to now the best place to stay in Lembang area. They have pools, water heater, good breakfast even though the occupancy was low we still have pastry and fruits buffet plus main course ala carte.
I love this property due to their quietness at night, the greenery all around you, and the chilly air in the morning.
Randolph R. K.
9,7
/ 10
Good service... Good location... Clean.
In the Area
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Puteri Gunung Hotel
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Discover More About Puteri Gunung Hotel
Location
Puteri Gunung Hotel is located in area / city Lembang. There are plenty of tourist attractions nearby, such as De Ranch within 0.61 km, and Pasar Panorama Lembang within 0.97 km.
About Puteri Gunung Hotel
Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.
All facilities in Puteri Gunung Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
- Wedding service
Things to Do
- Children play area
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Sauna
- Spa
Food and Drinks
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
General
- Banquet
- Connecting rooms
- Swimming pool
- Smoking area
- Terrace
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Shops
Sports and Recreations
- Horse riding
- Table tennis
Transportation
- Secure parking
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Puteri Gunung Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Check In Time : From 14:00 Check Out Time : Until 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Puteri Gunung Hotel | 130 |
Number of floors in Puteri Gunung Hotel | 2 |
Another facilities in Puteri Gunung Hotel | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Puteri Gunung Hotel
What are available facilities at Puteri Gunung Hotel?
There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Puteri Gunung Hotel?
The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Puteri Gunung Hotel provide breakfast?
Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Puteri Gunung Hotel
Traveloka (2.266)
8,4
Very Good
From 2.266 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,4
Meal
8,3
Location
8,7
Service and Facilites
8,5
People often mention about Puteri Gunung Hotel
All
Staff Friendliness (43)
Ambiance (39)
Variety (38)
Surroundings (36)
Taste (36)
Room Space (35)
Bedroom (34)
Hotel Area (33)
Accessibility (32)
Bathroom (32)
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Traveler Reviews Puteri Gunung Hotel
Number of reviews per page
20
40
Customer reviews
B
Burhanudin
Leisure
10,0
/10
Reviewed 4 day(s) ago
Strategic location, friendly service, beautiful & child-friendly atmosphere, recommended hotel.
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Accommodation's Reply
24 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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I***s
Staycation
10,0
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, cleanliness is ok, food menu is varied. Nice hotel
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Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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A***a
Leisure
9,1
/10
Reviewed 1 week(s) ago
Vintage hotel with natural atmosphere surrounded by pine trees with cool air, like the atmosphere. Only the room is far from the FO.
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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dh
diki h.
10,0
/10
Reviewed 2 week(s) ago
There is no small refrigerator, if possible put a mini refrigerator so you can store food.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Diki. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Y***n
9,1
/10
Reviewed 2 week(s) ago
Old hotel but quite well maintained, not recommended for bringing elderly people because the road to the room is steep and when I stayed there it was raining so it was slippery. Breakfast for children over 7 years old is already paid 75 thousand, the food ran out but it was not refilled. I already said the sugar in the porridge was finished but it was not refilled after waiting 30 minutes, it seems like there is a shortage of employees because I stayed during the Eid holiday, stayed 2 nights and the room was cleaned every morning
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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V***i
Leisure
9,0
/10
Reviewed 2 week(s) ago
Need to update the furniture and building facilities, it's too old and tends to be scary😁😁😁
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Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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G***h
Leisure
6,7
/10
Reviewed 3 week(s) ago
I booked this hotel during the high season of Eid at a price of 900k. When I arrived in the room, the smell of dust was so strong that I had to cover my nose continuously. After checking carefully, there was a lot of dust in almost every corner that had not been swept away, as if it had been left in the corner.
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2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for staying with us and taking the time to share your stay experience. We apologize for the inconvenience you experienced during your stay at our hotel. We respond to all guest feedback as our reference to develop better. Therefore, we will convey this and follow up to the relevant department so that what you experienced will not happen again in the future. We hope we can have another opportunity to serve you with a better experience. Regards, Guest Relation Officer. Puteri Gunung Hotel.
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H***n
Leisure
9,4
/10
Reviewed 3 week(s) ago
The cleanliness and location of the environment is very good.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Dewi
Leisure
10,0
/10
Reviewed 3 week(s) ago
second experience staying at this hotel, the hotel is spacious there is a flower garden rabbit garden children's playground fishing place swimming pool, the staff are all friendly, the air is cold so even if the room doesn't have AC it's not a problem.
we stayed in the deluxe type, it's a bit further inside from the lobby but it's okay, it's quiet at night.
for breakfast the food is delicious and very varied, the price is affordable and it's located next to the main road, easy to find, the parking lot is also spacious, hopefully next time you can stay here again, oh yes, the swimming pool has cold water and warm water.
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Accommodation's Reply
09 Apr 2025
Dear Mrs. Dewi. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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iZ
iqbal Z.
9,1
/10
Reviewed 3 week(s) ago
The place is comfortable, the atmosphere is cool with lush pine trees.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr. Indra. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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O***a
Leisure
8,2
/10
Reviewed 3 week(s) ago
This hotel is actually suitable for families but not for the elderly because the distance between the room and the dining area, lobby and other activities is far, have asked to try to move specifically to the elderly room but were told all full even though it looks quiet, while access to the room must be on foot. Hopefully the Hotel management will pay attention.
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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IA
Idham A. N.
8,5
/10
Reviewed 3 week(s) ago
The hotel is quite comfortable. The strategic location is on the edge of the highway. The spot is spacious. The atmosphere is very beautiful surrounded by pine trees. The facilities and services are okay. Next time I will come back here again
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr. Idham. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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S***a
Leisure
8,8
/10
Reviewed 3 week(s) ago
For a very strategic location to all tourist attractions in Lembang, want to go down to the city only +\- 30 minutes (if there is no traffic jam). The room is okay, the bathroom is clean, but you should pay attention to the cleanliness of the bedsheet and bedcover, yesterday I got a pretty dirty one but asked for a change and the staff immediately changed it 👍 There are many choices of food and the staff are all friendly, well done 👌
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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h
hendra
Leisure
10,0
/10
Reviewed 3 week(s) ago
good, fresh air natural atmosphere
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr. Hendra. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Hotli B. S. S.
Staycation
10,0
/10
Reviewed 3 week(s) ago
Suitable for staycations and gathering with extended family.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Agustinus M. M.
8,5
/10
Reviewed 4 week(s) ago
Old school but very useful for families.
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1 people find it helpful
Accommodation's Reply
05 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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D***e
Staycation
9,3
/10
Reviewed 8 week(s) ago
The only downside is that the bathroom smells like it hasn't been lived in for a long time. They should add a lot of freshener so that people staying there will be more comfortable.
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4 people find it helpful
Accommodation's Reply
04 Mar 2025
. Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for staying with us and taking the time to share your stay experience. We apologize for the inconvenience you experienced during your stay at our hotel. We respond to all guest feedback as our reference to develop better. Therefore, we will convey this and follow up to the relevant department so that what you experienced will not happen again in the future. We hope we can have another opportunity to serve you with a better experience. Regards, Guest Relation Officer. Puteri Gunung Hotel
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E***i
10,0
/10
Reviewed 9 week(s) ago
Very impressive and comfortable and delicious
See original
1 people find it helpful
Accommodation's Reply
28 Feb 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel
See original
U***h
9,4
/10
Reviewed 9 week(s) ago
cool pine forest environment, happy kids. just have to walk a lot guys because this hotel is VERY spacious 🙏🫶
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1 people find it helpful
Accommodation's Reply
28 Feb 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel
See original
S***a
Leisure
9,4
/10
Reviewed 9 week(s) ago
Strategic hotel, not far from the hotel there is already Kartika Sari Lembang so you don't have to worry about buying souvenirs, the breakfast has a lot of variations and is delicious, the swimming pool has a warm water pool so for children who want to swim they won't be cold, room 214 the hairdryer was broken and didn't turn on but it was okay✨ thank you, hopefully I can stay again🥰
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4 people find it helpful
Accommodation's Reply
22 Feb 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Number of reviews per page
20
40
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