Smart Room at Gateway Pasteur Apartment

The room is fragrant, clean, and comfortable. The guy is fast in responding. Although at the beginning you have to deposit 200K first, it can be returned later, you can use cash or transfer. Later, if the deposit is returned from a different bank, I use Mandiri, the admin will deduct 2,500, so you need to have a BCA bank so that the admin doesn't deduct it for the deposit return. Overall, it's good. Will come back again for a staycation here 🫶

Good place to stay with friends and family.

comfort and cleanliness are more considered. staff service is very good. bumps due to mites almost all over the body

I was really sad yesterday because I got a room with a creaky, rickety bed, so sleeping was uncomfortable and noisy 😔.

The photos of the units offered in the Traveloka application are different from the real ones. The rooms and rooms are dirty.

My mistake was taking a transit room because I didn't notice, then when I checked in I changed it to a regular room and paid an additional Rp100,000. I didn't mind the extra cost, but when I got the room, the staff just said that room X can go up through tower X and X, but this one said to enter through the back tower. I didn't know which tower, they didn't show me clearly. I had to go around and ended up annoyed. When I got to the room, it turned out that the room was not suitable, small and there were no facilities. The only toiletries were towels that were not very clean, soap was given after asking and given 1 jerrycan. Complaints from the night before were ignored. I asked about making hot water, they said there was no dispenser because it was broken. There was a kettle and other equipment that seemed useless too. The electric kettle was said to be for monthly rent. The sheets were not very clean, the blanket/bed cover was small and not very clean either. The bathroom was quite clean but not that clean either. The refrigerator was not cold, the cupboard and others were quite dusty and not well maintained. For vehicles, parking was not covered either. Fortunately, the water heater and AC were still safe.

It's really not recommended, rickety bed, dirty sheets, broken toilet.

Want to try a staycation at the apart while swimming, I thought the place was the same as in the photo, but apparently not. From the moment we first arrived, cleanliness was very poor, the table and glass were dirty. Then I tried using the TV but it couldn't be turned on and the WiFi couldn't be accessed either, I tried asking the boss but he didn't listen. A stove is provided but there is no gas, not even an electric thermos. A staycation there isn't really fun, what's the point if everything is so difficult? Really bad service, when guests have complaints instead of fixing them or providing solutions. But for a bedroom it's ok, especially since there are 3 mattresses that can sleep 5 people. Maybe the service could be improved further if people don't regret going there.

Easy check-in process, clean rooms.

Not clean enough, the smell of the septic tank evaporates!

The staff is unclear, unfriendly, not recommended at all, and especially very impolite.

Very disappointed, with the cleanliness. Dirty sheets Chair mats still have dirty spots The room smells bad

Booking hari senin, ternyata kolamnya tidak bisa dipakai kalau hari senin, mustinya di info kan, lalu biaya parkirnya lumayan mahal.

Very disappointing for the agent staff, I contacted to ask for some facilities but no reply. Facilities 0 big, there is a stove but no gas, the bathroom exhaust is dead, only 1 glass, very little gallon of water, no cooking utensils only a small pan to boil water. They said they deliberately did not provide these facilities on the grounds that they were the same as hotels, but in hotels they provide toiletries, yey. As a result, I was very disappointed and did not want to use this accommodation service anymore.

Sistem managemennya seperti COD gaes. Pembayaran di tempat parkir tidak ada bukti pembayaran booking jadi kalo tidak hati-hati bisa hangus uang untuk booking nya gaes.

The room very bad and noisy and smells not good.

There is no wifi even though there is in the description, the AC keeps turning off and you have to turn it on manually from the fuse, when the AC is on it's not cold, the warm water only comes on for a moment, the rest is cold water.

The first day I stayed, before arriving in Bandung I asked what tower I got, no answer. After arriving at Gateway Pasteur, I called because I was using Grabcar, I didn't want to wait, he said just use WA, I was annoyed, finally I was told by Tower Jade, try to tell me from the beginning I was WA, right? After arriving at Tower Jade C, I asked where the person was, wait a moment sir, because my admin is in Jakarta, someone will meet you later, please wait in the lobby. The lobby couldn't be locked, so I waited by the side of the road, it took a long time, it was drizzling, I was angry, why was it taking this long, the people were on their way. Waiting to stand 20 to 30 minutes by the side of the road is not a moment, you know, bring your suitcase and stand up and it's drizzling. Can you imagine. Admin is not nimble, should be replaced! Then the one who brought the key came, wow, the first deposit, sir, is 100 thousand, ok, I deposited without fuss. Enter the delivered unit with the key, the room is pretty neat, I was there last night. The next day I extended it, apparently I pressed the wrong button, I pressed the 4-hour transit, the admin called me, you made the mistake, it should be 24 hours. Wow, how about it, I added how much (transit 166,999, 24 hours 199,999), meaning it's easy to take, it's a difference of 50 thousand. I was asked to transfer 100 thousand, said the admin, wisdom from the boss, sir. Admin is smart, but doesn't know how to serve unit tenants well. I called the online agent asking for a cancellation, the online agent called the unit owner. I don't know what to say, I just don't accept being fooled. Finally the online agent told me to pay again for 24 hours, then showed it to the online agent, the wrong money was returned by the online agent, and the online agent promised that the money I gave an additional 100 thousand would be returned by the unit owner. But this is all thanks to online agents who help, if it's the admin, this is only a rule from the boss, sir. I followed the online agent's advice, it turned out to be true, the wrong money transfer was returned by the online agent, and the money I transferred directly to the owner of the 100 thousand unit was also returned. If you read carefully about the above, it means that the online agent's work is good, right, the online agent's continued success, hopefully the service will be more advanced. The next day I checked out, the admin said yesterday, later after the unit has been inspected, the deposit will be returned. I called the one who gave the key, yesterday I checked the complete unit, nothing was missing. The deposit should be returned immediately because I heard someone gave me the key to report that the unit was complete. The smart admin said, wait, sir, it will definitely be transferred, sir. Wait a long time, I'm staying because the travel has to go on, on the way it's actually being transferred. The logic is correct and consistent, it was reported that no units were missing, the admin just transferred them. We also can't enter if we don't deposit first even though we have already paid. Yes, the fair is also returned quickly. Read and think about it if you want to rent a unit here. Improve admin, improve service speed, don't always tell the superior's discretion.

Very best. Next, if you want a staycation, come here again.

The service was late, when I wanted to check in, I waited an hour when I wanted to check out, I was confused, I was asked to wait too, the room was not comfortable.