The Onsen Hot Spring Resort Batu

Resorts
Preferred Partner
8,6
/10

Very Good

947 reviews

What Guests Say About Their Stay

Ambiance (32)
Staff Friendliness (30)
Room Space (29)
Bedroom (28)
Raditya E. P.
9,7
/ 10
This place has given the most amazing vacation for my family. I supposed to stay for more nights but I got only one night. We'll come again someday.
Rosy I.
9,1
/ 10
clean, tidy, and spacious rooms, beautiful view & environment, and the most amazing is: the food!! superb!! more than I expect 👍
Tirta C. T.
9,1
/ 10
Room for 4 was spacious and clean. Amenities in room and toiletries are good. Service is good with the 24 hour golf buggy service to take you around the hotel.
Anastasia C. L.
10,0
/ 10
Really enjoy my stay here. Worth the price. Love the private onsen so much. Nice and clean room. Comfortable large bathroom. Love it and will be back here
In the Area
See Map
Jalan Raya Arumdalu No.98, Songgoriti, Batu, Malang, Jawa Timur, Indonesia, 65312

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
Read More
Unique Architecture
note: resort was previously named The Onsen Resort Staying at The Onsen Hot Spring Resort Batu is a good choice when you are visiting Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around The Onsen Hot Spring Resort Batu

Discover More Places
Jalan Raya Arumdalu No.98, Songgoriti, Batu, Malang, Jawa Timur, Indonesia, 65312
Lobby The Onsen Hot Spring Resort Batu
Others 2 The Onsen Hot Spring Resort Batu

Discover More About The Onsen Hot Spring Resort Batu

About The Onsen Hot Spring Resort Batu

Nestled in the picturesque hills of Batu, East Java, The Onsen Hot Spring Resort offers a unique blend of traditional Japanese aesthetics and modern luxury. This resort is not just a place to stay; it’s an experience that rejuvenates the body and soul. With its stunning views of the surrounding mountains and lush greenery, The Onsen Hot Spring Resort is the perfect getaway for those looking to escape the hustle and bustle of city life.

The resort features a variety of accommodations, from cozy villas to spacious suites, all designed with comfort and tranquility in mind. Each room is equipped with modern amenities, ensuring that guests have everything they need for a relaxing stay. The highlight of the resort is undoubtedly its natural hot springs, which are sourced from the volcanic mountains nearby. These mineral-rich waters are known for their therapeutic properties, making them a popular choice for relaxation and wellness.

In addition to the hot springs, The Onsen Hot Spring Resort Batu offers a range of facilities to enhance your stay. Guests can indulge in traditional Japanese cuisine at the on-site restaurant, unwind with a soothing massage at the spa, or take a leisurely stroll through the beautifully landscaped gardens. The resort also provides various recreational activities, including hiking, cycling, and cultural experiences that allow guests to immerse themselves in the local culture.

What sets The Onsen Hot Spring Resort apart is its commitment to sustainability and eco-friendliness. The resort has implemented various green practices, such as using solar energy and promoting local produce in its restaurant. This dedication to the environment not only enhances the guest experience but also contributes to the preservation of the beautiful surroundings.

Why You Should Stay at The Onsen Hot Spring Resort Batu

Staying at The Onsen Hot Spring Resort Batu is more than just a vacation; it’s an opportunity to rejuvenate your mind and body. The serene environment, combined with the healing properties of the hot springs, makes it an ideal destination for relaxation. Whether you’re looking to unwind after a long week or seeking a romantic getaway, this resort has something for everyone.

Moreover, the resort’s proximity to various attractions in Batu makes it a convenient base for exploring the area. From adventure parks to cultural sites, there’s no shortage of activities to enjoy. After a day of exploration, returning to the tranquil ambiance of The Onsen Hot Spring Resort is the perfect way to end your day.

Best Time to Stay at The Onsen Hot Spring Resort Batu

The best time to visit The Onsen Hot Spring Resort Batu is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November, when the crowds are thinner, and you can enjoy the resort’s facilities in peace.

Transportation and Accessibility

Access to the Airport

The Onsen Hot Spring Resort Batu is conveniently located approximately 30 kilometers from Abdul Rachman Saleh Airport (MLG). The airport offers domestic flights from major cities in Indonesia, making it easily accessible for travelers. From the airport, you can take a taxi or arrange for a shuttle service through the resort for a hassle-free transfer.

Public Transportation

If you prefer public transportation, Batu is well-connected by buses and minivans from nearby cities like Malang and Surabaya. Once you arrive in Batu, local transportation options such as taxis and ride-sharing services are readily available to take you to the resort. The resort’s location also makes it easy to explore the surrounding area without the need for a personal vehicle.

Unique Facilities at The Onsen Hot Spring Resort Batu

Natural Hot Springs

The centerpiece of The Onsen Hot Spring Resort is its natural hot springs. These geothermal pools are rich in minerals and are known for their healing properties. Guests can soak in the warm waters while enjoying stunning views of the surrounding landscape, making it a truly relaxing experience.

Spa and Wellness Center

The resort features a luxurious spa that offers a range of treatments designed to promote relaxation and rejuvenation. From traditional massages to modern wellness therapies, guests can indulge in a variety of services that cater to their individual needs. The tranquil setting of the spa enhances the overall experience, allowing guests to unwind completely.

Japanese Restaurant

For those who appreciate fine dining, the on-site Japanese restaurant offers a delectable menu featuring authentic dishes prepared by skilled chefs. Guests can enjoy a variety of sushi, sashimi, and other traditional Japanese cuisine, all made with fresh, locally sourced ingredients. The restaurant’s serene ambiance adds to the overall dining experience.

Nearby Attractions at The Onsen Hot Spring Resort Batu

1. Jatim Park 1

Located just 5 kilometers from The Onsen Hot Spring Resort, Jatim Park 1 is a popular amusement park that offers a variety of rides and attractions for all ages. From thrilling roller coasters to educational exhibits, there’s something for everyone at this family-friendly destination.

2. Batu Night Spectacular

Approximately 6 kilometers away, Batu Night Spectacular is a vibrant night market that comes alive after sunset. Visitors can enjoy a range of attractions, including a carnival, food stalls, and live performances. It’s a great place to experience the local culture and enjoy delicious street food.

3. Selecta Park

Selecta Park, located about 7 kilometers from the resort, is a beautiful botanical garden and recreational area. Guests can stroll through the lush gardens, enjoy the colorful flower displays, and even take a dip in the swimming pool. It’s a perfect spot for a relaxing day out with family or friends.

4. Museum Angkut

Just 8 kilometers from The Onsen Hot Spring Resort, Museum Angkut is an automotive museum that showcases a vast collection of vehicles from different eras and countries. The museum offers a unique experience, with themed areas and interactive exhibits that are both educational and entertaining.

5. Coban Rondo Waterfall

Coban Rondo Waterfall is a stunning natural attraction located about 12 kilometers from the resort. Surrounded by lush forests, this waterfall is a great spot for hiking and enjoying the beauty of nature. Visitors can also explore the nearby gardens and enjoy a picnic in the serene environment.

6. Taman Safari Indonesia 2

Located approximately 15 kilometers away, Taman Safari Indonesia 2 is a wildlife park that offers a unique safari experience. Guests can drive through the park to see various animals in their natural habitats, making it a fun and educational outing for families.

7. Batu Secret Zoo

About 6 kilometers from the resort, Batu Secret Zoo is a modern zoo that features a wide variety of animals and interactive exhibits. It’s a great place for families to learn about wildlife conservation while enjoying a fun day out.

8. Paralayang Hill

For adventure seekers, Paralayang Hill is located about 10 kilometers from The Onsen Hot Spring Resort. This spot is famous for paragliding, offering breathtaking views of the surrounding landscape. Whether you’re an experienced paraglider or a first-timer, this is an experience you won’t want to miss.

9. Alun-Alun Batu

Alun-Alun Batu, located just 5 kilometers away, is a public square that serves as a gathering place for locals and tourists alike. The area features a beautiful park, food stalls, and a vibrant atmosphere, making it a great place to relax and enjoy the local culture.

10. Eco Green Park

Approximately 7 kilometers from the resort, Eco Green Park is an educational theme park that focuses on environmental awareness. Visitors can explore various exhibits, participate in interactive activities, and learn about sustainability in a fun and engaging way.

Tips and Tricks for Staying at The Onsen Hot Spring Resort Batu

Tips During Your Stay

To make the most of your stay at The Onsen Hot Spring Resort, consider booking a room with a private hot spring for a more intimate experience. Don’t forget to explore the resort’s gardens and take advantage of the wellness programs offered at the spa. Also, try to engage with the staff; they are knowledgeable about the area and can provide valuable recommendations for local attractions.

Tips for Enjoying Hotel Facilities

To fully enjoy the resort’s facilities, plan your spa treatments in advance, especially during peak seasons. Arrive early to the hot springs to secure a good spot and enjoy the tranquility before it gets busy. Lastly, take time to savor the dining options available; the Japanese restaurant is a must-try!

Why Book The Onsen Hot Spring Resort Batu on Traveloka

Extensive Accommodation Options

Traveloka offers a wide range of accommodation options at The Onsen Hot Spring Resort Batu, catering to every budget and preference. Whether you’re looking for a luxurious villa or a cozy room, you’ll find the perfect fit for your needs. With Traveloka, you can easily compare prices and choose the best option for your stay.

Easy and Flexible Payment Options

Booking through Traveloka provides you with convenient payment options. You can choose to pay at the hotel, allowing for greater flexibility in your travel plans. Additionally, the PayLater feature lets you secure your booking now and pay later, making it easier to manage your budget.

Customer Loyalty Program

Traveloka’s customer loyalty program rewards you for your bookings. By upgrading your Traveloka Priority level, you can earn amazing benefits and special perks, such as discounts on future bookings and exclusive offers. It’s a great way to enhance your travel experience while saving money.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights into the experiences of other travelers, helping you make informed decisions about your stay. You can trust that the feedback is genuine and reflective of the quality of service at The Onsen Hot Spring Resort Batu.

With all these advantages, there’s no reason not to choose The Onsen Hot Spring Resort Batu for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in The Onsen Hot Spring Resort Batu

Entertainment Facility The Onsen Hot Spring Resort Batu
Entertainment Facility
Lobby The Onsen Hot Spring Resort Batu
Lobby
Accommodation Services The Onsen Hot Spring Resort Batu
Accommodation Services
Others The Onsen Hot Spring Resort Batu
Others
Restaurant The Onsen Hot Spring Resort Batu
Restaurant

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Children play area
  • Garden
  • Hot tub
  • Indoor heated pool
  • Outdoor facilities

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast

General

  • Family room
  • Non-smoking room
  • Terrace

Business Facilities

  • Business center
  • Meeting facilities

Sports and Recreations

  • Cycling
  • Fishing

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in The Onsen Hot Spring Resort Batu

Important Note
The Bromo Tengger Semeru National Park area is closed for public on June 21-24, 2024. Please ensure that you have arranged your travel plans accordingly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Onsen Hot Spring Resort Batu
24
Number of floors in The Onsen Hot Spring Resort Batu
1
Another facilities in The Onsen Hot Spring Resort Batu
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, WiFi in public area

Frequently asked question in The Onsen Hot Spring Resort Batu

What are available facilities at The Onsen Hot Spring Resort Batu?
There are top facilites at The Onsen Hot Spring Resort Batu such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Onsen Hot Spring Resort Batu?
The standard check-in time at The Onsen Hot Spring Resort Batu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Onsen Hot Spring Resort Batu provide breakfast?
Yes, The Onsen Hot Spring Resort Batu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Onsen Hot Spring Resort Batu

8,6
Very Good

From 947 reviews

Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,2

Location

8,5

Service and Facilites

8,8

People often mention about The Onsen Hot Spring Resort Batu
All
Staff Friendliness (39)
Ambiance (37)
Bedroom (36)
Hotel Area (35)
Room Space (33)
Family Friendly (32)
Bathroom (32)
Wifi (29)
Variety (28)
Taste (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Onsen Hot Spring Resort Batu

Number of reviews per page
20
40
Customer reviews
a***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 week(s) ago

the service is very satisfying, all employees are agile in fulfilling customer requests. For the food is ordinary but it is replaced by the view and other facilities that are very good. Hopefully can come here again another time
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
e***n
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

delicious food, 24-hour pick-up and drop-off from room to parking lot, spacious place, friendly and responsive service.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
Nugi A.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

Very great place for stay vacation with family. The staff are very nice including front office team Shindy and Meimei. Highly recommended hotel!

1 people find it helpful

Accommodation's Reply
28 Feb 2025
Dear Mr. Nugi, Arigatōgozaimasu (ありがとうございます) for the review you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
R***a
icon-origin-TRAVELOKA

8,2

/10

Reviewed 9 week(s) ago

lots of rat and lizard droppings. This is the first time I've found a lodging this dirty. Hopefully it will be an evaluation material
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the reviews, criticisms and suggestions that you have given, we apologize for the inconvenience, we will make an evaluation and improvement in the future so that The Onsen Hot Spring & Resort can continue to maintain the quality of products and services provided for every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
Achwan E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 10 week(s) ago

What I like most is the service, the view and the fresh air. See the green2
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
18 Feb 2025
Dear Mr. Achwan E, Thank you for your review, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 10 week(s) ago

First time staying here, the room has no AC but believe me it's very cold at night, at first I was worried that without AC I wouldn't be able to sleep, it turned out that I had to sleep with a blanket. But the hotel also provides an air cooler that can be used as an additional guest. The room is very clean, the care and maintenance are very good, appreciate it 👌, all hotel staff are friendly, you can rent Japanese clothes for photos 😁
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
G***e
icon-origin-TRAVELOKA

10,0

/10

Reviewed 11 week(s) ago

When we visit, the weather were not so good, raining all day long. Can not visit some area due to bad weather. Nice place with Japanese vibes.

3 people find it helpful

Accommodation's Reply
07 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
s***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 12 week(s) ago

A highly recommended hotel for a family vacation. The view is very beautiful with the addition of paragliding attractions. Feel at home in the hotel without having to go anywhere. Overall good
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
07 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,1

/10

Reviewed 12 week(s) ago

Comfortable all day at the hotel, especially being able to soak in hot water together
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
07 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,3

/10

Reviewed 12 week(s) ago

Everything is great, I've been here several times. Suitable for those who want a calm atmosphere. But please improve the restaurant, there are so many flies that I don't want to spend a long time eating in the restaurant.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
31 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA

8,5

/10

Reviewed 12 week(s) ago

The staff are nice. The view, food, and room were great. Never been stayed on the hotel like this before. Must try.

Find this review helpful?

Accommodation's Reply
31 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 15 week(s) ago

Cool hotel. The onsen is not too hot so you can soak for a long time. Check in-out is fast and not complicated. There is a boogy car to pick you up from the parking lot to your room. The food is delicious, there are many Japanese food menus so it's fun. The price is worth it for families.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
11 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
Lidya A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 16 week(s) ago

The hotel staff is very friendly. The hotel environment is not spacious. But it is quite clean and good for taking pictures. Vacationing with family is very enjoyable. There are ATV options for children. Electric. So children can ride. There are also ones for adults but not electric. So children and adults can have fun. The hot springs are also at the right temperature. For food, I think it's just so-so. In my opinion, the awareness of the staff in the restaurant needs to be improved. Because when having breakfast, there were a lot of flies and some were perched on the food. I don't know whether it was because it was the rainy season or not. But at that time there were a lot of flies
Read More
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
11 Jan 2025
Dear Mrs. Lidya A, Arigatōgozaimasu (ありがとうございます) for the review you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
Profile Picture
erdavizarah c.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 16 week(s) ago

absolutely i will stay here again. i was helped by cs bila from traveloka and receptionist sabrina from onsen to help me reschedule at onsen without additional cost. because of my mistake, my voucher was issued for the 4th when we should have checked in on the 3rd. thank god everything was made easy easy. we stayed in deluxe cottage with bf, where the bf variations were very diverse and all delicious. the coffee was delicious, even the bread was varied. the place was very clean with all the employees very friendly.
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
11 Jan 2025
Dear Mrs. Erdavizarah, Thank you for your review, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
Profile Picture
Irwan W.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 16 week(s) ago

Breakfast is very good, the hotel atmosphere is quiet and cool.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
07 Jan 2025
Dear Mr. Irwan, Arigatōgozaimasu (ありがとうございます) for the review you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
Profile Picture
Naga D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5,6

/10

Reviewed 16 week(s) ago

There were lots of flies in the restaurant during breakfast, the hotel staff had no initiative to clean it, we had to ask them to clean it and it was just a matter of cleaning it and the table was still sticky.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
04 Jan 2025
Dear Mr. Naga D, Arigatōgozaimasu (ありがとうございます) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay at the restaurant. We will look into this matter immediately. We also apologize for the inconvenience you experienced during breakfast. We will take immediate steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. We hope that you will give us another opportunity to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
Translated by Google Icon
See original
A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8,5

/10

Reviewed 16 week(s) ago

The room is clean, the only downside is the swimming pool.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
07 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 16 week(s) ago

Getting a new and comfortable atmosphere, children like to soak.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
04 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 16 week(s) ago

Keep a good performance of the resort

Find this review helpful?

Accommodation's Reply
04 Jan 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
C***s
icon-origin-TRAVELOKA

8,8

/10

Reviewed 17 week(s) ago

Private onsen is amazing, warm water with family after holiday activities is a much-awaited time to end the day.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
31 Dec 2024
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Restaurant 4 The Onsen Hot Spring Resort Batu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.