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Zamzam Hotel & Resort
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Zamzam Hotel & Resort
Hotels
Preferred Partner Plus
8,3
/10
Very Good
1.769 reviews
What Guests Say About Their Stay
Bedroom (22)
Staff Friendliness (21)
Bathroom (19)
Surroundings (18)
Tiara Pertiwi
10,0
/ 10
Thank you very much! I booked Zamzam Hotel and Resort for my friend's honeymoon. So far, great for all services. She also got voucher to celebrate New Year at Zamzam Hotel and Resort. Thank you!
Faried E.
8,5
/ 10
Good hotel, a walking distance to Museum Angkut. Good food. Friendly hotel staff.
Muhammad Z. A.
8,8
/ 10
Great hotel, close to recreation place in Batu. Good breakfast.
dody d. k.
8,4
/ 10
Good experiences and good room service
In the Area
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Jln. Abdul Gani Atas No. 9, Batu, Malang, Jawa Timur, Indonesia, 65311
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Unique Architecture
Recommended for Business Traveler
+1 more
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Available Room Types in Zamzam Hotel & Resort
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What's around Zamzam Hotel & Resort
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Jln. Abdul Gani Atas No. 9, Batu, Malang, Jawa Timur, Indonesia, 65311
Discover More About Zamzam Hotel & Resort
Location
Zamzam Hotel & Resort is located in area / city Batu.
About Zamzam Hotel & Resort
Not only located within easy reach of various places of interests for your adventure, but staying at Zamzam Hotel & Resort will also give you a pleasant stay.
Zamzam Hotel & Resort is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Zamzam Hotel & Resort provides a pleasant accommodation for your stay.
For you, travelers who wish to travel comfortably on a budget, Zamzam Hotel & Resort is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Zamzam Hotel & Resort provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Zamzam Hotel & Resort is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Zamzam Hotel & Resort, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of Zamzam Hotel & Resort, which you rarely find in other places.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Zamzam Hotel & Resort.
If you plan to have a long-term stay, staying at Zamzam Hotel & Resort is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Zamzam Hotel & Resort is suitable for you who value privacy during your stay.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Zamzam Hotel & Resort exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Zamzam Hotel & Resort is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Zamzam Hotel & Resort.
All facilities in Zamzam Hotel & Resort
Swimming Pool
Functional Hall
Common Space
Lobby
Exterior
Food and Drinks
- A la carte breakfast
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Cafe
- Continental breakfast
- Fullboard with non-alcoholic drinks
- Hot breakfast
- No alcohol
- Poolside bar
- Show cooking restaurant
- Snacks
- Vegetarian meal
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Mobile
- Newspaper in lobby
- Porter
- Wedding service
Things to Do
- Beach umbrella
- Children play area
- Garden
- Karaoke
- Massage
- Outdoor facilities
- Outdoor pool
- Spa
- Sun loungers
- TV lounge
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- PRINTER
- Projector
- Theatre/auditorium
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Laundry
- Shops
- Supermarket
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Transportation
- Area shuttle with surcharge
- Secure parking
- Shopping center shuttle (surcharge)
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Zamzam Hotel & Resort
Important Note
The Bromo Tengger Semeru National Park area is closed for public on June 21-24, 2024. Please ensure that you have arranged your travel plans accordingly.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Contact Accommodation Before Arrival
Guests should contact hotel 3 day(s) prior to arrival
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Zamzam Hotel & Resort | 120 |
Number of floors in Zamzam Hotel & Resort | 4 |
Another facilities in Zamzam Hotel & Resort | A la carte breakfast, Breakfast, Buffet breakfast, Breakfast (surcharge), Cafe |
Frequently asked question in Zamzam Hotel & Resort
What are available facilities at Zamzam Hotel & Resort?
There are top facilites at Zamzam Hotel & Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Zamzam Hotel & Resort?
The standard check-in time at Zamzam Hotel & Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Zamzam Hotel & Resort provide breakfast?
Yes, Zamzam Hotel & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Zamzam Hotel & Resort
Traveloka (1.769)
8,3
Very Good
From 1.769 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,3
Meal
8,1
Location
8,3
Service and Facilites
8,3
People often mention about Zamzam Hotel & Resort
All
Bedroom (20)
Bathroom (18)
Accessibility (15)
Staff Friendliness (15)
Taste (15)
Variety (15)
Surroundings (14)
Ambiance (14)
Hotel Area (13)
Distance to City Center (12)
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Traveler Reviews Zamzam Hotel & Resort
Number of reviews per page
20
40
Customer reviews
M***d
Staycation
8,4
/10
Reviewed 7 day(s) ago
friendly staff..rooms are okay..not soundproof..only a few TV channels and no Android TV..rooftop view is good..
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your review and time to provide feedback to Zamzam Hotel & Convention Batu. We are happy to hear that you feel comfortable with the friendliness of our staff and enjoy the view from the hotel rooftop. Regarding the shortcomings that you conveyed, such as the lack of soundproofing and limited TV channels and Android TV features, we apologize for any inconvenience that may have been felt. This input will be used as material for our evaluation for future facility improvements so that the guest's stay experience is more satisfying. We look forward to welcoming you back again at another time, hopefully the next experience will be even more enjoyable. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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I***a
8,8
/10
Reviewed 2 week(s) ago
spacious room, comfortable, wifi is okay, only the access is a bit in.
the variety of food for breakfast in my opinion is not complete. but its okay...
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Accommodation's Reply
20 Apr 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for staying at Zamzam Hotel & Convention Batu and for taking the time to provide a review. We are happy to hear that you felt comfortable with the spacious room and enjoyed the WiFi facilities during your stay. Your input regarding access to the hotel and the variety of breakfast menus is highly appreciated. This will be used as evaluation material for our team to continue to improve the quality of service in the future. We hope to welcome you back again another time with a more enjoyable and complete experience. 😊. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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E***y
6,1
/10
Reviewed 2 week(s) ago
the room is not soundproof, some parts/equipment are not working properly
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for sharing your experience while staying at Zamzam Hotel & Convention Batu. We apologize for the inconvenience felt, especially related to the room that was not soundproof and some facilities that did not function properly. Your input is very important for us as material for evaluation and improvement in the future. Our team has noted this and will immediately check and handle it so that it does not happen again in the future. We hope that we will still be given the opportunity to welcome you back and provide a much better stay experience. Thank you again for your review. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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W***y
Leisure
10,0
/10
Reviewed 3 week(s) ago
cool atmosphere and the hotel location is very affordable
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for taking the time to give a review. We are very happy to know that you enjoyed the cool atmosphere at Zamzam Hotel & Convention Batu, and felt that the location of our hotel was strategic and easy to reach. Comfort and ease of access are indeed one of the advantages that we want to continue to maintain. Hopefully on your next visit, you can enjoy a more enjoyable experience. Thank you again for your review, See you on your next visit. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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DK
Danny K.
10,0
/10
Reviewed 3 week(s) ago
A comfortable and cool hotel, easy to walk around and complete with a cafe too
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Danny ke." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your very helpful review, Mr. Danny ke. We are happy to hear that you are satisfied with the comfort and cool atmosphere at Zamzam Hotel and Convention Batu. We are also proud to have a cafe that can complete your needs during your stay. We will continue to strive to maintain the quality of our services and facilities. Thank you again for your review, Mr. Danny ke. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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D***y
Leisure
9,4
/10
Reviewed 3 week(s) ago
The breakfast menu is varied, the taste is also delicious. The view is nice, directly see the hills. The hotel and the room are clean.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for the very helpful review. We are happy to hear that you are satisfied with the varied and delicious breakfast menu, the beautiful view, and the cleanliness of the hotel and rooms. We will continue to strive to maintain the quality of our services and facilities. Thank you again for your review. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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DK
Danny K.
Leisure
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is very enthusiastic and helpful, the hotel is clean and cool.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mrs. Danny to." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you very much for your positive review. We are very happy to hear that the service from our staff was enthusiastic and helpful, and that you felt comfortable with the cleanliness and cool atmosphere of our hotel. Reviews like this are an additional motivation for the entire Zamzam Hotel & Convention Batu team to continue to provide the best service. We hope to welcome you and your family back on your next visit. Thank you again for the review Mrs. Xanayu Fu. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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rs
ronny s.
6,9
/10
Reviewed 3 week(s) ago
Room lock handle lose during check-in. No amenities and no hot water in the washbasin.
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Ronny S.
" Warmest regard from Zamzam Hotel and Convention Batu "
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in, especially regarding the room lock handle, lack of amenities, and absence of hot water in the washbasin.
Your feedback is very valuable and has been forwarded to our housekeeping and maintenance teams for immediate follow up to ensure similar issues do not happen again in the future. We understand how important comfort and functionality are for our guests, and we truly regret that we fell short during your stay.
We hope to have the opportunity to welcome you back and provide you with a much better experience. Please feel free to reach out to us directly for any assistance or special arrangements on your next visit.
Warm regards,
Setyawati
E-commerce Staff
Zamzam Hotel and Convention Batu
H***n
Leisure
8,8
/10
Reviewed 10 week(s) ago
fun, there is a cultural art performance of the people around Batu. The room is quite clean and spacious. The surrounding scenery is also very natural. Breakfast has many variations and the food is quite delicious.
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1 people find it helpful
Accommodation's Reply
27 Feb 2025
To Mr. Hussain Smith." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your time, Mr. Hussain Smith, to share your experience staying at Zamzam Hotel and Convention. We are very happy to hear that you had a pleasant stay at our hotel. We also appreciate your comments on the art and cultural performances of the Batu community, the cleanliness and spaciousness of the rooms, the natural scenery around, and the variety and taste of the breakfast food. We will continue to strive to improve the quality of our services and facilities to meet the needs of our guests. Thank you again for your review which has greatly helped us in improving our quality. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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AA
Agustin A.
10,0
/10
Reviewed 13 week(s) ago
Friendly service, clean, good facilities, good price
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Accommodation's Reply
28 Jan 2025
Dear Mrs. Agustin A." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for taking the time to share your experience staying at Zamzam Hotel and Convention. We are very happy to hear that you felt comfortable and satisfied with our spacious, clean, and reasonably priced rooms. We are committed to continuously improving the quality of our services and facilities to ensure that our guests feel comfortable and satisfied during their stay. Thank you again for your very positive review. We look forward to serving Mrs. Agustin A and Family again in the future. Warm Regards, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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A***e
10,0
/10
Reviewed 14 week(s) ago
cheap, clean, comfortable and spacious rooms too
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1 people find it helpful
Accommodation's Reply
28 Jan 2025
" Warm Greetings from Zamzam Hotel and Convention Batu " Thank you for taking the time to share your experience staying at Zamzam Hotel and Convention. We are very happy to hear that you felt comfortable and satisfied with our spacious, clean and affordable rooms. We are committed to continuously improving the quality of our services and facilities to ensure that our guests feel comfortable and satisfied during their stay. Thank you again for your very positive review. We look forward to serving you again in the future. Warm Regards, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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Abdul B. A.
9,4
/10
Reviewed 16 week(s) ago
Just one night, I stayed with two rooms but unfortunately the rooms are far apart. So Far So Good
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Accommodation's Reply
14 Jan 2025
To Mr. Abdul Basyit Amiruddin." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your time, Mr. Abdul Basyit Amiruddin, to share your experience at Zamzam Hotel & Convention Batu. We are glad that you are satisfied, and will consider your request for adjacent rooms to improve guest comfort. We hope to welcome you back on your next visit. Thank you for your trust. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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Ludfi
Leisure
9,4
/10
Reviewed 17 week(s) ago
clean hotel, spacious rooms, very easy to reach location, very varied and delicious breakfast menu
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Accommodation's Reply
14 Jan 2025
To Mr. Ludfi." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your time, Mr. Ludfi, to share your experience at Zamzam Hotel & Convention Batu. We are glad that you enjoyed the cleanliness, spacious room, strategic location and variety of breakfast menus. We are proud to be your choice. We hope to welcome you back on your next visit. Thank you for your trust. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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M***n
Leisure
10,0
/10
Reviewed 17 week(s) ago
Junior Suite Room is comfortable, spacious, good facilities, near the swimming pool
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1 people find it helpful
Accommodation's Reply
14 Jan 2025
Dear Sir/Madam." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your time and positive review to share your experience at Zamzam Hotel & Convention Batu. We are glad that you enjoyed our Junior Suite Room, especially the luxury of the room, the facilities and the strategic location near the swimming pool. We are proud to be your choice. We hope to welcome you back on your next visit. Thank you for your trust. Warm Regards, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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YW
Yuyud W.
6,2
/10
Reviewed 18 week(s) ago
The AC leaked, the room was dusty to the point of asthma, many of the eating utensils at breakfast were dirty and not clean, such as the spoons, forks and glasses.
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4 people find it helpful
Accommodation's Reply
26 Dec 2024
To Mr. Yuyud W." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you very much for your review, Mr. Yuyud W. We apologize for the inconvenience experienced. We will immediately repair the AC, clean the room thoroughly, and ensure the cleanliness of the dining utensils so that the incident does not happen again in the future. Your review is very valuable for us to continue to strive to provide the best service. Hopefully we can welcome you and your family back with a better experience in the future. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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HB
Hadi B. K.
Transit
8,8
/10
Reviewed 21 week(s) ago
good staycation, location close to city center and recreation areas
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Accommodation's Reply
26 Dec 2024
Dear Mr. Hadi B. Ke." Warm Greetings from Zamzam Hotel and Convention Batu "Thank you very much for your review, Mr. Hadi B. Ke. We are very happy to hear that our hotel is the right choice for a Staycation and is close to tourist attractions. We always try to provide the best service so that guests feel comfortable and happy. Hopefully we can continue to be a pleasant place for you. We are looking forward to your next visit, Mr. Hadi B. Ke. Warm Greetings, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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Firman S.
8,4
/10
Reviewed 22 week(s) ago
In my opinion, it would be better to remove the hotel's star rating because in my experience staying in several places, if it's a star hotel, it's not like this and it's quite dark in the hallway, eating cold chicken porridge, and the cafeteria atmosphere is not comfortable, it would be better to rearrange it.
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5 people find it helpful
n***a
Staycation
8,5
/10
Reviewed 23 week(s) ago
suitable for bringing small children, because there are foods that are suitable for little ones, there are cococrunch, sweetcake, omelette, little ones really like the food, the view of the restaurant is also nice..
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1 people find it helpful
Accommodation's Reply
24 Nov 2024
Dear Mrs. Nova Yunisa," Warm Greetings from Zamzam Hotel and Convention Batu "Thank you for your review, Mrs. Nova Yunisa. Glad to hear that our restaurant is suitable for families, especially with young children. Menus such as Choco Crunch, Sweet Cake, and Omelette are indeed choices that are favored by many young children. We are also glad that you and your family enjoyed the view of the restaurant which added to the comfort while eating. Hopefully you can come back again with your family and have a pleasant time. We hope to welcome you and your family back again another time and provide a better experience. Warm regards, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu
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M***d
Staycation
5,3
/10
Reviewed 28 week(s) ago
It's bad, they say it's a 4 star, but when you get there it's not worthy of a 4 star. The view in front of the room is a prayer room, the AC isn't cold, the pillows are dirty, it's not soundproof, the door is transparent so that light from outside can penetrate into the room. You only need to go to this hotel once and it's all a dud.
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See original
4 people find it helpful
Accommodation's Reply
13 Oct 2024
Dear Mr. Chavid."Warmest Greetings from Zam-zam Hotel Batu"First of all, we would like to thank you for taking the time to share your review with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priority, and we regret that we failed to meet your expectations. We have noted the issues you mentioned. We will further address this issue with our team to prevent similar incidents in the future. We appreciate your review as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for bringing this to our attention. Warm regards, Setya. E-commerce Staff. Zam-zam Hotel Batu.
See original
VS
Vanda S.
Leisure
10,0
/10
Reviewed 29 week(s) ago
Highly recommended for families ☺ because there is a swimming pool, and the place is far from noise.
See original
1 people find it helpful
Accommodation's Reply
13 Oct 2024
Dear Mrs. Vanda."Warm Greetings from Zam-zam Hotel Batu"First of all, we would like to thank you for choosing Zam-zam Hotel Batu as a place to stay during Mrs. Vanda's stay in Batu, we really hope that our sincere service can meet the expectations and satisfaction of you and your family. We are very happy to receive your review regarding your experience during your stay with us, we will continue to maintain our extraordinary service to provide unforgettable moments during your stay with us. Thank you, we look forward to your next visit to Zam-zam Hotel Batu. Warm regards, Setya. E-commerce Staff. Zam-zam Hotel Batu.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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