Mercure Roma West

-

Staff were very helpful, rooms were ok, neighborhood was not great.

Hotel is very good and clean. Staff are nice and kind.The only problem is the location is very far from the city.

We stayed here for one night before our flight and found the room to be comfortable, with fully functioning air conditioning—a crucial amenity during the hot month of August. Our dining experience at the on-site restaurant was enhanced by complimentary welcome drinks and *suppli*, which added a thoughtful touch to the meal. The included breakfast offered a wide variety of options, including several suitable for vegetarians, making for a pleasant start to the day.

Staff is extremely nice. It’s too far from center of Rome.

Clean facilities, very helpful staff, breakfast buffet was great and delicious….highly enjoyed and recommendable

No AC work, mosquitos in room, dirty atmosphere, pet smell from entire room lobby, no bath accessory, night time no one answers. we all sick after staying 1 night to this hotel.

Great staff

General observations: 1) Very lazy of the management not to have the pool area updated - the pool that they recommend is €8-10 euros and 5-10 mins away. 2) The rooms are tired and in need of renovation - I’ve stayed in other Mercure hotels and this one needs an update. I would say it’s comfortable, but when you can see wallpaper lines - it’s time to strip the walls and go again. 3) Staff are friendly and helpful 4) I was worried about the Ukrainian residents, but they were very quiet and respectful.

The common areas were nice. We are regular travelers familiar with major city pricing such as NYC and Paris, etc, but the value ratio was tight here. Our rooms had a distinctive mildew smell from the A/C units. The person who checked us in gave us two rooms next to each other and both were adjoining rooms, but not to each other. The tub/shower pops when you stand in it. Some road noise. The breakfast was a great value at 12 euros pp for a good spread - go for it! The shuttle to the airport was expensive at 60 euros but less expensive than two taxis for our family of six which were $120. The shuttle must be reserved in advance via email or in person. FCO is a good 20 minutes away via shuttle or 15 mins via insane taxi without traffic.

This was our second time and definitely will book again

Nothing exceptional. No ac.

Rude staff breakfast food didn’t arrive on time bus stop staff clueless about attraction in the area

Overall was good but rooms are small and condition of hotel was old. Better to stay near city

Rooms were clean and relatively comfortable (pillows quite hard). Staff were helpful and polite. My only criticism would be the restaurants menu as it was quite limited

Great shuttle service to airport. I was there only for one night. Liked it

It has very sociable staff, its clean, the breakfast was good too.

good hotel overall.

Room was spacious. Employees very nice and helpful

Clean and quiet, not accessible to transportation and too far from the city, and no restaurant close by.