Daiwa Roynet Hotel Shimbashi

Will be back!

Amazing hotel, very convenient and lots of amenities. Staffs are also great. We booked two rooms for our family of 4 and it was very comfortable.

When I book this hotel via Expedia for one adult and two children (11 and 14 years old), it clearly says it provides addional bedding to my child. But when I arrived the hotel, there was only one double bed provided in a tiny room, which has no room to allow 1 adult and 2 children to sleep. I talked to the receiption, they refused to upgrade us for free. At the end, I have to pay for additional room for that night, which ended up cost me more than double of my original booking fee. The description of the bedding and room on Expedia is absolutely incorrect, and the hotel was not willing to do anything about it. It was a horrible experience for my trip. On the second day, the hotel asked me to pay extra $70 per night to upgrade to a big room with two beds. When I asked the hotel to provide me a douvet, they refused to do so. They told me that I only paid for two people to stay since the 11 years old child staying for free, so they only provide two duvets. They can't provide an additional duvet...... What a joke!! Also this hotel is very close to a train line, it's super noisy in the room.

Stayed at Standard Double room for two people. Bad stuff first. The room is impossibly small. Not sure but the bed seems to be a bit shorter than the U.S. size. If you taller than 6’1” I’d reconsider. Your feet will not be on the bed. The mattress is a bit on the cheap side. Not too different than your typical howard Jonson’s variety. Also. You need to give them your passport at the check in (both the lead traveller and companion). No exception. They also make a copy of them. I dont like people making compies of my passport. So be aware. The room is impossibly small. We don’t have a place to open our check in size luggage. That’s how small. The bathroom is also small and the ceiling is super low. It is almost claustrophobic. Lastly the cleaning is done only once per three days. On the good side, the hotel is 4 mins walk from the metro. Super clean. The breakfast buffet edible for the price and hotel provides many personal grooming amenities if you forgot some. next time I’d get something that has just a smidgen more square footage.

I booked two rooms through Hotels.com – one for two people and one for three people – at different prices. However, when I checked in, I was given two rooms for two people each. I immediately notified the manager, but she claimed that the bed in one of the rooms could accommodate three people, even though it was barely big enough for two. When I showed her my booking confirmation clearly indicating two different room types, she blamed Hotels.com and said I should take it up with them. Instead of offering a proper solution, she suggested I take a full refund and look for another hotel – at 7 PM, no less. This was not only unprofessional but also highly inconvenient. Eventually, she offered me another room, but I had to pay extra for it. Since it was late, and my family was tired, I reluctantly accepted so we could rest. Throughout the interaction, I remained calm and tried to give her constructive advice on improving her customer service, but she dismissed it and insisted she had done her job well. This was my first experience with such an unhelpful hotel manager, despite having stayed at numerous hotels before. Sadly, it will also be my last time staying at this property.

Property was a bit run down but overall was well kept clean. Close to all transportation & lots of food options. Walking distance to Ginza shopping district & Shinbashi food & nightlife.

Very clean and well maintained. The bed was comfortable. The room was very small but that is not unusual given the room price. The tub/shower was nice but not easy to get into or out of because of the high tub sides. The staff was very helpful. The pajamas were a nice amenity and were replaced daily.

Great hotel for a base to explore all over Tokyo. Near train transport. 19min walk from Tokyo station. The area is quiet and pleasant. Small walk to ginza. Lovely clean, friendly hotel. Rooms are a little small but understandable for central Tokyo.

The room was really small!

So clean!

Close to Shimbashi station, numerous eating options within 5- 15 min walking radius, hotel staff were very welcoming. Will be staying there again after our cruise. Easy to get on the JR line to Toyusu / Odaiba where our cruise ship is departing.

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Great stay! The hotel was quiet and close to Shimbashi station and walking distance of Ginza

Amazing service!

Very helpful

Great stay - amazing staff and great welcome. Rooms tight but practical and bed super comfortable. Breakfast OK but again lovely service and very convenient. Room has AC - useful as area can be noisy at night.

Highly appreciated Ms Chan from the reception she was very attentive friendly and patient

Excellent staff

Perfect Service perfect location

Overall very pleased with my stay. I was expecting a very small room from reading other reviews but a standard double room was just fine for me, it might have been a bit cozy if I had been sharing the room. I booked the breakfast and was given vouchers at check-in to be used each morning. It was very easy and the selection was good, though different to a typical breakfast spread I’m used to - lots of savoury options but toast and cereal were available. The room was clean and you have options for the level of housekeeping you want. The only problems with house keeping I had was finding a clump of hair just under the bed (when I dropped something that rolled under) and that by the end of my stay had a collection of towels and toiletries I didn’t need (they had been left when I requested no housekeeping). The hotel is conveniently located just 5 minutes walk from a metro and rail station and with the entrance in a quiet street but easy walking distance to several convenience stores, shops and restaurants. If you’re in the mood to walk it, Tokyo Station, the Imperial Palace and Tokyo Tower are about 30 minutes away, or 10 minutes on the metro. Staff on the front desk were helpful and happy to answer my questions and store my luggage on my last day so I could get in some last minute sightseeing. I liked the “buffet” of toiletries you could help yourself to as needed.