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Japan (42.625 Ryokans)
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Chubu (7.714 Ryokans)
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Nagano (1.878 Ryokans)
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Hoshino Resorts KAI Matsumoto
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Hoshino Resorts KAI Matsumoto
Ryokans
9,2
/10
Exceptional
35 reviews
What Guests Say About Their Stay
Ken
10,0
/ 10
The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan.
We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Connor
10,0
/ 10
It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
William
10,0
/ 10
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness.
As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima.
I highly recommend Matsumoto KAI if ever In Nagano.
In the Area
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1-31-1 Asama Onsen, Nagano, Azumino-shi, Chubu, Japan, 390-0303
Main Facilities
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Restaurant
24-Hour Front Desk
Elevator
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Available Room Types in Hoshino Resorts KAI Matsumoto
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What's around Hoshino Resorts KAI Matsumoto
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1-31-1 Asama Onsen, Nagano, Azumino-shi, Chubu, Japan, 390-0303
Discover More About Hoshino Resorts KAI Matsumoto
Location
Hoshino Resorts KAI Matsumoto is located in area / city Azumino-shi.
About Hoshino Resorts KAI Matsumoto
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hoshino Resorts KAI Matsumoto exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hoshino Resorts KAI Matsumoto.
All facilities in Hoshino Resorts KAI Matsumoto
Others
Public Facilities
- Others
- Restaurant
- Coffee shop
- Coffee/tea in lobby
- Elevator
Things to Do
- Wine tasting room
- Library
- Spa
Food and Drinks
- Breakfast
- Kaiseki meal
General
- Parking
- Smoking area
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in Hoshino Resorts KAI Matsumoto
Important Note
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests traveling with a service animal must contact the property in advance.
- Additional fees may apply to children for items such as extra bedding and meals.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hoshino Resorts KAI Matsumoto | 26 |
Another facilities in Hoshino Resorts KAI Matsumoto | Others, Coffee shop, Coffee/tea in lobby, Wine tasting room, Library |
Frequently asked question in Hoshino Resorts KAI Matsumoto
What are available facilities at Hoshino Resorts KAI Matsumoto?
There are top facilites at Hoshino Resorts KAI Matsumoto such as Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hoshino Resorts KAI Matsumoto?
The standard check-in time at Hoshino Resorts KAI Matsumoto is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hoshino Resorts KAI Matsumoto provide breakfast?
Yes, Hoshino Resorts KAI Matsumoto provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hoshino Resorts KAI Matsumoto
Other sources (35)
9,2
Exceptional
From 35 reviews
Cleanliness
9,6
Room Comfort
9,4
Service and Facilites
9,6
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Traveler Reviews Hoshino Resorts KAI Matsumoto
Number of reviews per page
20
40
Top reviews
Ken
Leisure with Partner
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan.
We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Read More
Connor
10,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
William
Friends and Family
10,0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness.
As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima.
I highly recommend Matsumoto KAI if ever In Nagano.
Read More
Paul
Business and Leisure with Partner
10,0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Marco
Leisure Family
4,0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
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penchas
Leisure with Friends
10,0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
WING MAN
Leisure with Partner
10,0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
Lee
10,0
/10
Reviewed 80 week(s) ago
Hotels.com verified review
Great onsen, exceptional service (Aso was so lovely) and delicious food.
francis
Leisure with Partner
10,0
/10
Reviewed 130 week(s) ago
Expedia Group verified review
Outside onsen has very relaxing atmosphere.
Verified traveler
10,0
/10
Reviewed 285 week(s) ago
Hotels.com verified review
Great service, delicious food, invigorating onsen and lovely view from a spacious room
IslandGuy808
Leisure with Friends
10,0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
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Verified traveler
8,0
/10
Reviewed 340 week(s) ago
Hotels.com verified review
The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
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Verified traveler
10,0
/10
Reviewed 442 week(s) ago
Expedia Group verified review
The room with onsen was amazing, and the dinner and breakfast were delicious. It was worth every penny.
Catherine
6,0
/10
Reviewed 460 week(s) ago
Expedia Group verified review
I don't understand the hype about this hotel. The location is way out of town (costs 20$ to go to town by taxi) the view from the room is really nothing spectacular, the onsen is ok but small and the only dinner option costs 134,00 yen... I felt like all together way too much money for what it is really.
Steve
10,0
/10
Reviewed 473 week(s) ago
Expedia Group verified review
We thoroughly enjoyed our one-night stay. Our dinner was delicious, beautiful, and very pleasantly served.
Verified traveler
8,0
/10
Reviewed 487 week(s) ago
Hotels.com verified review
we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated
JAECHUN
10,0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
매우 친절 합니다.음시도 깨끗하고 맛있어요.
특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데
제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로,
걱정 많이 햇는 데 ,정말 감사드립니다.
Yuen Ying Prairie
10,0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
Excellent service, onsen and meals
Peter
10,0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
Johan
10,0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Excellent hotel
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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