Kawaguchiko Hotel New Century

very good service

Impeccable staff and great views. My second stay here and it never disappoints.

Great staff and service. They were so helpful starting from picking us up from the station, helps with luggages, the detailed explanation by the checkin receptionist anout the hotel and the surrounding areas to visit. Always polite and greet us in every moment. Definitely recommended.

The staff are friendly and helpful. The hotel shuttle service is very convenient and excellent.

Excellent, helpful and friendly services from all staffs

Stayed a night in the Japanese style room with family. We had the best experience from start to finish. The staff picked us up from Kawaguchiko station via shuttle within 5 minutes of arriving, checked us into our room a bit earlier, gave us outstanding recommendations on places to dine and activities. The room itself is fabulous with views of the lake and Mt. Fuji out of our balcony! Room has all the amenities you’d need including western style bathroom, hot water kettle with coffee and robes. We also used the onsen which had an incredible view of Mt Fuji. Overall we absolutely loved our stay at New Century Hotel. The highlight of the hotel is the kind and outstanding staff who go out of their way to make your stay as comfortable and memorable as possible! Highly highly recommend!

Even for Japan, the service and hospitality at this hotel were extraordinary. Every single staff member was so cheerful and courteous in helping plan travel logistics to maximize the limited time I had. The hotel offered and arranged transport from the train station multiple times. The rooms have a nice retro charm and the views of Mount Fuji, across the lake, were phenomenal. The onsen was a lovely experience. Breakfast was delightful with very helpful explanations of items served - the Fuji views were a great bonus! This is one of the best hotel stays I had in Japan over a month of traveling - the staff took such evident pride in Japanese and onsen cultures and traditions and ensured that guests had the very best chance at enjoying both.

Very good view fuji from hotel good food good service

Staffs are really friendly and knowledgeable. Communication was great, the onsen and the room were very clean. The view from the room was just exceptional.

雖然飯店不是很新 但卻維護的乾淨舒適 飯店有兩個湯屋可以泡湯 我們選擇一泊二食方案 一抵達飯店的迎賓接待 早晚餐的會席料理桌邊服務 晚餐後回房的鋪床服務 都讓我們感受到滿滿的溫度

I am fascinated by this Japanese style hotel! The service is good and the staffs are considerate. To my surprise, they speak very good English. Also the Onsen is really cool.

親切で丁寧なスタッフの方々の対応に感動しました。お部屋から見える富士山もお風呂から見える富士山も楽しめました。お料理もとても美味しかったです。是非またお世話になりたいホテルです。

是一間值得推薦的好飯店。雖然溫泉池稍舊，但飯店人員很親切，像家人一樣的關心，整體服務人員語言能力強。值得再訪。

I feel extremely satisfied with the hotel. The hotel staffs including the receptionist, the shuttle bus drivers, restaurant staffs etc are super nice and friendly. They are willing to help and solve the problem without asking. Moreover, the room is clean, tidy and very comfortable. I would definitely stay in this hotel again next time I go there !

可說是淺井溫泉區cp值最高的一間酒店，雖然酒店整體有點歷史，風呂也比較簡陋，但房間的舒適度和風景都已經值回票價，加上12分的服務態度，任何職員也對自己的工作樂在其中，使我和伴侶渡過了快樂的4日3夜。 河口湖車站可直接打電話要求酒店接送。如乘坐的士大約700日元。也可要求酒店酒店接送至景點。 酒店內食物一般，附近也沒有購物的地方，需要預先安排晚飯。

Nice people , nice location

Very nice and helpful staff

良かったです。 サービス、気遣い、食事（おいしさ、量）、お風呂など満足しています。

部屋もお風呂もとても綺麗でした。 何よりもスタッフの皆様の対応が素晴らしかったです。

料理が美味しかったです。接客も皆さんとても丁寧でした。