AnCasa Hotel Kuala Lumpur, Chinatown

Thank you for your positive review and rating of 8.2. We are delighted to know that you found our staff friendly and helpful and that you enjoyed the comfort and facilities of our rooms. Our strategic location is indeed one of our key advantages, offering convenient access to various dining and tourist attractions. With Chinatown on the left of the hotel and Pudu Raya Terminal on the right, guests can easily travel to multiple destinations, including the airport via bus or Genting Highlands. We are also pleased to know that you found Bukit Bintang, which is only about 1.5 km away. We appreciate your positive review and the 8.2 rating. We are delighted to know that you found our staff friendly and helpful and that you enjoyed the comfort and facilities of our rooms. Our strategic location is indeed one of our key advantages, offering convenient access to various dining and tourist attractions. With Chinatown on the left of the hotel and Pudu Raya Terminal on the right, guests can easily travel to multiple destinations, including the airport via bus or Genting Highlands. We are also pleased that you found it convenient to walk to Bukit Bintang, which is approximately 1.5 km away. We appreciate your feedback and look forward to welcoming you again in the future for an even more enjoyable stay. Yours Sincerely - The Management

Thank you for taking the time to provide detailed feedback regarding your stay. We are pleased to know that you chose our hotel for your holiday and that your overall experience was comfortable and enjoyable. We are glad that you enjoyed our hotel’s location, with its close proximity to Petaling Street, Chinatown, Central Market, and a variety of dining and shopping options. It was great to hear that you and the kids enjoyed exploring the area and even managed to get in 12,000 steps a day—a fantastic way to make the most of your stay! We apologise for the delay in check-in. We understand how important it is to have your room ready on time, and we regret any inconvenience this may have caused. Your feedback regarding the attitude of the receptionist has been noted, and we will discuss this with our team to ensure a warmer and more welcoming approach in the future. However, we are pleased that you had a positive interaction with Ms. Noor and the old man at the front door, whose smiles and friendliness made your stay even more enjoyable. Thank you for extending your stay for an additional night—it means a lot to us that you felt comfortable doing so. We greatly appreciate your constructive feedback, as it helps us identify areas for improvement and continue to provide the best experience for our guests. We look forward to welcoming you and your family back for a pleasant visit in the future. Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you chose our hotel for your leisure trip and that your overall experience was comfortable and enjoyable. We are pleased to know that you found our location to be a major highlight, with its proximity to Petaling Street, Chinatown, Central Market, and various dining and shopping options. It is wonderful to hear that you and your children enjoyed exploring the area and even reached 12,000 steps a day—what a fantastic way to make the most of your stay! We sincerely apologize for the delay during your check-in process. We understand how important it is to have rooms ready on time, and we regret any inconvenience caused. Your feedback regarding the receptionist's demeanor has been noted, and we will address this with our team to ensure a warmer and more welcoming approach in the future. We are glad, however, that you had a positive interaction with Ms. Noor and the elderly gentleman at the front door, whose smiles and hospitality make your stay more pleasant. Thank you for extending your stay by an additional night—it means a lot to us that you found our hotel comfortable enough to do so. We truly appreciate your constructive feedback, as it helps us identify areas for improvement and continue delivering exceptional experiences for our guests. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Yours Sincerely - The Management

Thank you for your review and score of 8.2 out of 10.0. We appreciate you choosing to stay with us on your recent leisure trip. Our hotel's location next to Petaling Market is one of the advantages that guests often enjoy, and we are glad that it was convenient for you as well. We are always striving to improve our services to ensure a more satisfying guest experience in the future. Thank you for your review and the score of 8.2 out of 10.0. We appreciate you choosing to stay with us during your leisure trip recently. Our hotel's location next to Petaling Market is one of the advantages frequently enjoyed by our guests, and we are glad it provided convenience for you as well. We are continuously striving to improve our services to ensure an even more satisfying guest experience in the future. Yours Sincerely - The Management

Thank you for your review and for rating us 8.2 out of 10.0. We are delighted to know that you enjoyed the hotel facilities and appreciated our convenient location near Petaling Street. It is also wonderful to hear that you found it easy to access nearby restaurants. Your feedback encourages us to continue delivering excellent service and enhancing the experiences of our valued guests. We hope your leisure trip was memorable and that our offerings contributed positively to your stay. We look forward to the opportunity to welcome you again in the future. Yours Sincerely - The Management