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Bertam Resort & Water Park Penang
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Bertam Resort & Water Park Penang
Resorts
8,8
/10
Very Good
97 reviews
What Guests Say About Their Stay
Family Friendly (15)
Bedroom (15)
Bathroom (14)
Staff Friendliness (13)
Sue Y. G.
9,7
/ 10
Beautiful Moroccan themed resort & Waterpark. Very new and family friendly. Short drive to eateries & hypermarts. Recommended.
In the Area
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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Bertam Resort & Water Park Penang
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What's around Bertam Resort & Water Park Penang
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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
Discover More About Bertam Resort & Water Park Penang
note: resort was previously named Bertam Resort & Water Park
Location
Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas.
About Bertam Resort & Water Park Penang
Have fun with various entertaining facilities for you and the whole family at Bertam Resort & Water Park Penang, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Bertam Resort & Water Park Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Bertam Resort & Water Park Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Bertam Resort & Water Park Penang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Bertam Resort & Water Park Penang is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at Bertam Resort & Water Park Penang.
All facilities in Bertam Resort & Water Park Penang
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Bedroom
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Buffet dinner
- Cafe
- Dining area
- Poolside bar
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Things to Do
- Fitness center
- Library
- Outdoor pool
- Sauna
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
Business Facilities
- Business center
- Conference room
- Meeting facilities
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- INTERNATIONAL_CALL
- Free WiFi
Nearby Facilities
- Shops
Accommodation Policy & General Information in Bertam Resort & Water Park Penang
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
Airport Transfer Service Available On Request @ RM225+ (Starex)
Deposit
Deposit MYR 0.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Bertam Resort & Water Park Penang | 282 |
Number of floors in Bertam Resort & Water Park Penang | 5 |
Another facilities in Bertam Resort & Water Park Penang | 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Bertam Resort & Water Park Penang
What are available facilities at Bertam Resort & Water Park Penang?
There are top facilites at Bertam Resort & Water Park Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bertam Resort & Water Park Penang?
The standard check-in time at Bertam Resort & Water Park Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Bertam Resort & Water Park Penang provide breakfast?
Yes, Bertam Resort & Water Park Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Bertam Resort & Water Park Penang
8,8
Very Good
From 97 reviews
Provided by travelers on
Cleanliness
9,3
Room Comfort
9,2
Meal
9,2
Location
9,0
Service and Facilites
8,9
People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (14)
Bedroom (14)
Bathroom (12)
Hotel Area (12)
Room Space (11)
Staff Friendliness (10)
Check-in/out Time (10)
Surroundings (8)
Activity Option (8)
Ambiance (8)
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Traveler Reviews Bertam Resort & Water Park Penang
Number of reviews per page
20
40
Customer reviews
Antoni
9,0
/10
Reviewed 4 week(s) ago
need more kids area & games for kids
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Accommodation's Reply
06 Apr 2025
Dear Antoni O. Thank you for your support towards us as we truly appreciated that. Hope to see you again in future ! Your suggestion will be noted for further observation Thank you!
NA
Nur A. b. K.
Leisure
8,5
/10
Reviewed 11 week(s) ago
Surrounding view is calming and also suitable for family vacations
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida
See original
N***r
10,0
/10
Reviewed 12 week(s) ago
Good to staying again. Family friendly
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Accommodation's Reply
02 Feb 2025
Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida
n***r
Leisure
9,4
/10
Reviewed 13 week(s) ago
I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.
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Accommodation's Reply
02 Feb 2025
Dear guest,
Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida
R***a
Leisure
10,0
/10
Reviewed 20 week(s) ago
Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.
+2
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Accommodation's Reply
05 Dec 2024
Dear customer,
Wam greetings from Bertam Resort & Waterpark Penang!
Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon!
Best regards,
Syida
SZ
Siti Z.
10,0
/10
Reviewed 22 week(s) ago
welcoming drink 🍷 very good..
Check in quite slow due to pick hours..
Room very nice but no face towel provided..
Fridge doesn't work well but it's ok i didn't use it..
overall i like this hotel and will repeat again next time..
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Accommodation's Reply
23 Nov 2024
Dear Ms Siti,
Warm greetings from Bertam Resort & Waterpark Penang!
Thank you for sharing your experience! We're glad to hear you enjoyed the welcoming drink and the overall hotel stay. We appreciate your feedback on the check-in process, towel provision, and fridge, and we'll certainly look into improving those areas. We're excited to welcome you back next time!
Best regards,
Syida
NZ
Nur Z. B. A. H.
Leisure
10,0
/10
Reviewed 25 week(s) ago
Staff sngt friendly. The design of the resort is beautiful. Variety food for breakfast, room is very big. Both, swimming pool for adult and child are huge, recommended. Surely will come again.
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Accommodation's Reply
08 Nov 2024
Dear guest,
Warm greetings from Bertam Resort & Waterpark Penang!
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly staff, the beautiful resort design, and the variety of breakfast options. It's great to know that both the room and swimming pools met your expectations. We look forward to welcoming you back for another amazing stay!
Best regards,
Syida
af
anees f.
9,7
/10
Reviewed 30 week(s) ago
Great stay! My kids love it. Definitely will come again!
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Accommodation's Reply
28 Sep 2024
Dear guest,
Thank you for your fantastic review! We're so happy to hear that you and your kids had a great stay and loved the experience. We can’t wait to welcome you all back for another fun-filled visit!
Warm regards,
Syida
RR
Russli R.
Staycation
10,0
/10
Reviewed 32 week(s) ago
Good for my love and families.
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Accommodation's Reply
17 Sep 2024
Dear Russell R.,
Thank you very much for your support.
We are truly grateful you and your loved ones enjoyed yourself here and we thank you for the time spent on the review and rating 10/10. Much appreciated,
Andreas
NH
Nik H. B. D.
10,0
/10
Reviewed 33 week(s) ago
The room was spacoius but takes a long time to cool the room, the foods selection are very good, the most interesting is the spacious pool.
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Accommodation's Reply
17 Sep 2024
Dear Nik H. B. D.,
Thank you for your great support and the amazing 10/10 rating. We are truly proud to have reached your service level and thank you for the encouraging note and rating for the team and the facilities.
Warm regards,
Andreas
mh
muhd h.
9,4
/10
Reviewed 34 week(s) ago
everything is ok, the room is very beautiful, the place is very close to Moscow
See original
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Accommodation's Reply
16 Sep 2024
To dear customers,
Thank you for your high rating and for sharing your experience with us. we really appreciate it.
We are very pleased to know that Mr. and his family enjoy the service and facilities we provide again regarding the Moroccan-style resort architecture. We look forward to welcoming you and your family in the future.
The comfort, satisfaction and happiness of our customers is our main focus.
See you again!
Thank you very much.
See original
AM
Ainon M.
Leisure
10,0
/10
Reviewed 34 week(s) ago
All staff we met were friendly & helpful. The ambience really cozy & nice. The cafe with buskers was really great. Activity for the night well spent at the cafe since karaoke room fully booked. Relaxing. Very well high ceiling airy lobby. Definitely will repeat 🥰.
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Accommodation's Reply
17 Sep 2024
Thank you for your wonderful feedback! We're delighted to hear that our staff made a positive impression and that you enjoyed the cozy atmosphere and the cafe with buskers. It’s great that you found a relaxing way to spend the evening, even though the karaoke room was fully booked. We're also glad that you appreciated the high-ceiling lobby. We look forward to welcoming you back for another relaxing stay soon! War regards,
Andreas
MM
Mior M. F. B. N.
Leisure
6,8
/10
Reviewed 35 week(s) ago
Order 2 rooms & requesting connecting room. 1 room delayed check in due to room services.
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Accommodation's Reply
17 Sep 2024
Dear Mior M. F. B. N.,
Thank you for sharing your feedback. We sincerely apologize for the delay with one of the rooms during your check-in. Could you kindly provide more details regarding the issue with room service? We’d like to investigate further to ensure this doesn’t happen again in the future. We truly appreciate your understanding and hope to welcome you back soon for a seamless stay. Warm regards, Andreas
N***r
Leisure
9,4
/10
Reviewed 38 week(s) ago
It was a great experience staying here. Worth every cents. Housekeeping service very fast (asked for bodywash refill and they came in within 5 minutes. Food spread tastes okay and affordable. What I really love are the ambience and surroundings. Well done!
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I***a
Staycation
10,0
/10
Reviewed 43 week(s) ago
We had a great staycation with the beautiful design of Moroccan Style. My family enjoyed the pool very much and the buffet was delicious with variety of food.
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MJ
Mastura J.
10,0
/10
Reviewed 47 week(s) ago
The staff is very friendly and helpful. Comfortable room. Breakfast buffet with various menus
See original
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M***d
10,0
/10
Reviewed 48 week(s) ago
Great places to stay. The staff very friendly.
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py
paramita y. n.
Medical
9,4
/10
Reviewed 53 week(s) ago
If you wanna bring your family to do activity in a hotel, you must try this hotel.
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NA
Norin A.
9,7
/10
Reviewed 57 week(s) ago
Very nice view decoration. Delicious food taste and so much menu. Then water really great never regret to repeat again my vacation at bertam resort and the water park.
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SN
Sitti N.
10,0
/10
Reviewed 59 week(s) ago
Hotel cantik dan bersih kolam pun luas. Boleh repeat lagi next time bosan2 boleh main waterpark kt sebelah.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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