Citadines Uplands Kuching

Hotels
Sustainable Hotel
8,5
/10

Very Good

830 reviews

What Guests Say About Their Stay

Staff Friendliness (9)
Surroundings (8)
Distance To City Center (7)
Accessibility (7)
Maria Magdalena
8,8
/ 10
nice apartment in front of Spring mall
Cherryl C. J.
9,1
/ 10
Everything is perfect! Was an enjoyable stay with family. Only stayed there for a night. Will come back here. Thumbs up!
Ling F. M.
9,1
/ 10
Good service, good location (near to the spring), very clean.
Masdiana R.
8,5
/ 10
Very pleasant to stay. Clean and comfortable
Ho Chiet Y.
9,7
/ 10
Great place to stay and nice location.
In the Area
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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Citadines Uplands Kuching is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Citadines Uplands Kuching

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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
Lobby Citadines Uplands Kuching
Lobby 2 Citadines Uplands Kuching

Discover More About Citadines Uplands Kuching

About Citadines Uplands Kuching

Citadines Uplands Kuching is a premier serviced residence located in the heart of Kuching, Sarawak, Malaysia. This modern establishment is designed to cater to both business and leisure travelers, offering a perfect blend of comfort, convenience, and contemporary style. With its strategic location, guests can easily access various attractions, dining options, and shopping centers, making it an ideal base for exploring the vibrant city of Kuching.

The residence features a range of well-appointed apartments, each equipped with essential amenities to ensure a pleasant stay. From fully equipped kitchens to spacious living areas, Citadines Uplands Kuching provides a home-away-from-home experience. The property also boasts a variety of facilities, including a swimming pool, fitness center, and meeting rooms, catering to the diverse needs of its guests.

One of the standout features of Citadines Uplands Kuching is its commitment to providing exceptional service. The friendly and professional staff are always on hand to assist with any inquiries or requests, ensuring that guests feel welcomed and valued throughout their stay. Whether you’re in town for a short visit or an extended stay, Citadines Uplands Kuching is dedicated to making your experience memorable.

Why You Should Stay at Citadines Uplands Kuching

Choosing Citadines Uplands Kuching for your accommodation means opting for a blend of luxury and practicality. The residence is not only stylish but also functional, making it perfect for families, couples, and solo travelers alike. The spacious apartments allow for flexibility, whether you’re preparing a meal in the kitchen or unwinding in the living area after a day of exploration.

Moreover, the location is a significant advantage. Situated close to the city center, guests can easily explore local attractions such as the Sarawak Cultural Village, Bako National Park, and the iconic Kuching Waterfront. The vibrant local markets and eateries are also just a stone's throw away, allowing you to immerse yourself in the local culture and cuisine.

Best Time to Stay at Citadines Uplands Kuching

The best time to visit Kuching is during the dry season, which typically runs from June to August. During these months, the weather is generally sunny and pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder months of April and September, when the crowds are thinner, and you can enjoy a more relaxed atmosphere.

Transportation and Accessibility

Access to the Airport

Citadines Uplands Kuching is conveniently located approximately 11 kilometers from Kuching International Airport (KCH). The journey from the airport to the hotel typically takes around 20-30 minutes by car, depending on traffic conditions. Guests can easily arrange for airport transfers through the hotel or opt for local taxi services, ensuring a hassle-free arrival and departure experience.

Public Transportation

For those looking to explore Kuching without a car, public transportation options are readily available. The city has a reliable bus system that connects various neighborhoods and attractions. Additionally, ride-hailing services like Grab are popular and convenient for getting around. The hotel’s central location makes it easy to access public transport, allowing guests to navigate the city with ease.

Unique Facilities at Citadines Uplands Kuching

1. Swimming Pool

The outdoor swimming pool at Citadines Uplands Kuching is a perfect spot to relax and unwind. Surrounded by lush greenery, it offers a serene environment for guests to enjoy a refreshing dip or lounge by the poolside.

2. Fitness Center

For fitness enthusiasts, the well-equipped fitness center provides a range of exercise equipment, allowing guests to maintain their workout routines while traveling. Whether you prefer cardio or strength training, the facility caters to all fitness levels.

3. Meeting Rooms

Business travelers will appreciate the modern meeting rooms available at the residence. Equipped with the latest technology, these spaces are ideal for hosting meetings, conferences, or events, ensuring a productive environment.

Nearby Attractions at Citadines Uplands Kuching

1. Sarawak Cultural Village

Located approximately 30 minutes from Citadines Uplands Kuching, the Sarawak Cultural Village is a living museum that showcases the diverse cultures of Sarawak. Visitors can explore traditional longhouses, watch cultural performances, and learn about the indigenous tribes of the region. This immersive experience is a must-visit for anyone interested in the rich heritage of Sarawak.

2. Bako National Park

Bako National Park, about 37 kilometers from the hotel, is renowned for its stunning landscapes and diverse wildlife. The park features various trails that lead to beautiful beaches, mangroves, and unique rock formations. It’s an excellent destination for hiking, birdwatching, and spotting the famous proboscis monkeys.

3. Kuching Waterfront

The Kuching Waterfront is a vibrant promenade located just 5 kilometers from Citadines Uplands Kuching. This scenic area is perfect for leisurely strolls, offering stunning views of the Sarawak River and the city skyline. Along the waterfront, visitors can find various eateries, shops, and cultural landmarks, making it a lively spot to experience local life.

4. Cat Museum

For cat lovers, the Cat Museum is a quirky attraction located about 6 kilometers from the hotel. It is dedicated to all things feline, showcasing a vast collection of cat-related memorabilia, art, and exhibits. The museum is a fun and unique place to learn about the cultural significance of cats in various societies.

5. Fort Margherita

Fort Margherita, situated approximately 7 kilometers from Citadines Uplands Kuching, is a historical fort built in the 19th century. Visitors can explore the fort’s museum, which displays artifacts from the colonial era, and enjoy panoramic views of the Sarawak River from its ramparts.

6. Semenggoh Nature Reserve

Located about 25 kilometers from the hotel, Semenggoh Nature Reserve is famous for its orangutan rehabilitation program. Visitors can witness these magnificent creatures in their natural habitat during feeding times, providing a unique opportunity to learn about conservation efforts in Sarawak.

7. Kuching Old Town

Kuching Old Town, just 4 kilometers from Citadines Uplands Kuching, is a charming area filled with historical buildings, quaint shops, and local eateries. Exploring the streets of Old Town allows visitors to experience the city’s rich history and vibrant culture firsthand.

8. The Spring Shopping Mall

For shopping enthusiasts, The Spring Shopping Mall is located approximately 3 kilometers from the hotel. This modern mall features a wide range of retail outlets, dining options, and entertainment facilities, making it a great place to spend a day shopping and relaxing.

9. Tua Pek Kong Temple

Tua Pek Kong Temple, situated about 5 kilometers from Citadines Uplands Kuching, is one of the oldest Chinese temples in the city. The temple is known for its intricate architecture and vibrant decorations, making it a popular spot for both worshippers and tourists alike.

10. Sarawak State Museum

The Sarawak State Museum, located around 6 kilometers from the hotel, is a must-visit for history buffs. It houses an extensive collection of artifacts related to the natural history and cultural heritage of Sarawak, providing valuable insights into the region’s past.

Tips and Tricks for Staying at Citadines Uplands Kuching

Tips During Your Stay

To make the most of your stay at Citadines Uplands Kuching, consider these tips: always check the hotel’s website for special promotions or packages, and don’t hesitate to ask the staff for local recommendations. They can provide insider tips on the best places to eat and visit, ensuring you have an authentic Kuching experience.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by planning your schedule around peak times. For instance, visiting the fitness center early in the morning or late in the evening can help you avoid crowds. Additionally, make sure to explore the pool area during off-peak hours for a more relaxing experience.

Why Book Citadines Uplands Kuching on Traveloka

Extensive Accommodation Options

When you book Citadines Uplands Kuching through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly stays or luxurious experiences, Traveloka has something for everyone. This flexibility allows you to choose the perfect option that suits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the flexibility to manage your travel budget effectively. Enjoy peace of mind knowing that your booking is secure and hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers, discounts, and priority customer service, enhancing your overall travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Citadines Uplands Kuching. These authentic reviews provide valuable insights into the hotel’s services and facilities, helping you make informed decisions when booking your stay. Trust the experiences of fellow travelers to guide you in choosing the best accommodation.

With all these advantages, there’s no reason not to choose Citadines Uplands Kuching for your stay in Kuching. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Citadines Uplands Kuching

Swimming Pool Citadines Uplands Kuching
Swimming Pool
Fitness Center Citadines Uplands Kuching
Fitness Center
Functional Hall Citadines Uplands Kuching
Functional Hall
Lobby Citadines Uplands Kuching
Lobby
Exterior Citadines Uplands Kuching
Exterior

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Airport transfer
  • Area shuttle
  • Limited parking
  • Limo or town car service

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Buffet breakfast

Sports and Recreations

  • Fitness center

Kids and Pets

  • Pets allowed

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Citadines Uplands Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Citadines Uplands Kuching
215
Number of floors in Citadines Uplands Kuching
10
Another facilities in Citadines Uplands Kuching
Bathtub, Cable TV, Desk, DVD player, Hairdryer

Frequently asked question in Citadines Uplands Kuching

What are available facilities at Citadines Uplands Kuching?
There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Citadines Uplands Kuching?
The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Citadines Uplands Kuching provide breakfast?
Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Citadines Uplands Kuching

8,5
Very Good

From 830 reviews

Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

7,6

Location

8,6

Service and Facilites

8,4

People often mention about Citadines Uplands Kuching
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Staff Friendliness (5)
Bedroom (5)
Surroundings (4)
Wifi (4)
Ambiance (4)
Distance to City Center (3)
Accessibility (3)
Family Friendly (3)
Check-in/out Time (3)
Room Space (3)
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Traveler Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
K***n
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. Its complete with 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge. So you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. Airport is ~10 mins away. Overall great experience!
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+2

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Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
icon-Medical
Medical
icon-origin-TRAVELOKA

9,6

/10

Reviewed 11 week(s) ago

positive : 1. they let us check in before the check-in time 2. good overall facilities 3. clean room, clean utensils 4. spacious living space 5. within walking distance to borneo hospital, spring mall, and good malay-indian-chinese foods in the shop nearby negative : 1. electricity was not working when I first came, but they quickly resolve it after I reported to the front desk 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer take away box if you need to go very early
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Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA

9,4

/10

Reviewed 32 week(s) ago

Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful

Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 45 week(s) ago

The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,1

/10

Reviewed 47 week(s) ago

Best place to stay. Comfy and suits its price.

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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Hubertus S.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 77 week(s) ago

I really enjoy my staycation in Citadines, what a amazing experience.

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Cornelya Ng
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5,4

/10

Reviewed 99 week(s) ago

The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.

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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
icon-origin-TRAVELOKA

5,1

/10

Reviewed 99 week(s) ago

The lights went out and the door couldn't be opened for 90 minutes.
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1 people find it helpful

Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
icon-origin-TRAVELOKA

5,1

/10

Reviewed 100 week(s) ago

This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin H.
icon-origin-TRAVELOKA

9,4

/10

Reviewed 103 week(s) ago

Nice place and clean appartment. Thank you/.

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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Syarifah
icon-origin-TRAVELOKA

8,5

/10

Reviewed 120 week(s) ago

Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.

2 people find it helpful

Fenni S.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 124 week(s) ago

Sarapannya sekarang tidak disediakan di restoran lag. Tapi diantar ke kamar masing-masing.

1 people find it helpful

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Telli M.
icon-origin-TRAVELOKA

5,7

/10

Reviewed 125 week(s) ago

Tidak sesuai harapan. Sarapan diantar ke kamar tidak semestinya seperti hotel lain, itu pun sarapan cuma mie, 1 kamar hanya dapat 1. Sangat buruk dah, tidak bagus. Saran untuk semua jangan sampai memilih hotel ini.

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Robin B.
icon-origin-TRAVELOKA

9,1

/10

Reviewed 138 week(s) ago

Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.
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Rhohasnida b. A.
icon-origin-TRAVELOKA

6,2

/10

Reviewed 177 week(s) ago

Poor air conditioning.

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NOOR R.
icon-origin-TRAVELOKA

6,3

/10

Reviewed 179 week(s) ago

Pretty neat clean hotel. for small families it is suitable but for large families it is not suitable. only I am very very very dissatisfied the toilet is very problematic. want to throw big but afraid because flush x how strong you want. still left gold pieces> <, and another one, swimming pool availble for 2 adults aged 12 years - 60 years. that's it so far everything else is ok.
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1 people find it helpful

Zubaidah Bibi Binti Mobarak Ali
icon-origin-TRAVELOKA

6,1

/10

Reviewed 180 week(s) ago

I spent two nights in this hotel. The room wasn't well vacuumed, however, the room was comfortable. Secondly, the room wasn't cleaned despite me leaving a note on the door knob for room to be refreshed the next morning (on my 2nd day stay). The breakfast sent to the room wasn't good at all. Food was not tasty -e. G. The curry served with roti jala was red liquid. Thanks.
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1 people find it helpful

Hasbi b. B.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 180 week(s) ago

Best accommodation, can cook, comfortable room, cold aircond. The kids really like it.
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