ERNES Hotel Bayu Mutiara

Nice room with a king-size bed. The bathroom is spacious. A lot of power plugs. Open space car park provided by Majlis Bandaraya, easy to use Flexipark app.

Comfy clean and cosy. Great location due to nearby shops and cafes.

The hotel overall is OK, good location.

Clean rooms, strategic location to find food, close to the intended acupuncture site.

Booked standard queen, stated 22sqm, but giving about 10msq room?

I always stay here for my business trip.

narrow enough to pass. noisy xblh habiaqq. before the night club. horrible

Everything is okay, except the soundproofing of the room is not good, when the cleaner came to do housekeeping for another room then we can hear clearly what they did, it is very annoying us to sleep.

The staff are friendly. Parking is ample. Room slightly small.

At night the hotel is noisy. Beside the hotel is club.

The bed very smelly . I don’t think they change the pillow so much sweat smell.

room is just nice for two..no extra space

I arrived at this hotel around 3pm ++ , then I was told that I not booked as they don't received any email from you. I was very disappointed. They asked me when I booked , is it last minute and so on. I was tired driving and hotel no receive my booking and asked me to call agent. I was d*** unsatisfied. After a while, the manager and receptionist said they just receive email from agent. What a lazy reason. I was understand that is through email. They check their email and said just received it. For room, is okay. overall, is during check in time is very bad.

The amenities listed minibar (fridge) in the room, but when I check in the fridge is not chill at all. First the receptionist (Male) said that the fridge can keep drinks but not food like cakes etc. So I ask about keeping breast milk, he said can. They said that it is not that very cold. Only to chill can drinks. But when I checked the fridge remain as room temperature not feel chill at all. If it is used to chill can drinks, the can should be chilled, but it stays at room temperature. My room is much chiller than the fridge. Again next day I went to receptionist (female) to ask her to check on the fridge while I was outside. But when I came back to check out my sister said nobody came. I chose this hotel due to it provided a mini fridge because I need it to keep breastmilk chilled. Not for a very long time but just to keep more than 4 -6 hours. When it says minibar, my kind of expectation is chill fridge.

Nice shower heater and comfort bed

The bed isn't clean, found some dirty black marks, and there're sand-like particles on bed. The floor is more horrible, it's sticky.

Room is good, bed should be cleaned and sterilizer. Skin allergy after staying in

Can't sleep till 2:30 am after midnight due to very noisy karaoke pub next to the hotel. Complained to front desk, but they can't do anything even though they also affected by the very loud noise.

Bad service from front office staff!

Very nice and comfortable to stay here