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Grand Ion Delemen Hotel
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Grand Ion Delemen Hotel
Hotels
8,3
/10
Very Good
2.290 reviews
What Guests Say About Their Stay
Bedroom (20)
Room Space (19)
Ambiance (18)
Surroundings (16)
Suganya
9,7
/ 10
Will recommend to family and friend because the room and facilities all good we really enjoying our stay at there...
Sarah R.
9,7
/ 10
I love the breakfast, very tasty and huge spread. Nice swimming pool and garden, very clean room. Overall, fantastic! I will surely come again and recommend to others. 😊
Lim Meng Huang
8,8
/ 10
Nice and room, good for family vocation
siti n. s.
9,1
/ 10
awesome hotel and very comfortable
Lilyana L.
10,0
/ 10
The place is beautiful and cozy. There are free shuttle buses from first world hotel to grand ion delemen every one hour.
In the Area
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Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Grand Ion Delemen Hotel
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Per room per night (excl. taxes & fees)
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What's around Grand Ion Delemen Hotel
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Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000
Discover More About Grand Ion Delemen Hotel
Location
Just an hour-drive from Kuala Lumpur, Grand Ion Delemen Hotel is one of the best resort destination hotels in Genting Highland offering a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level.
By driving, it takes 10 minutes to Sky Avenue Genting and Skytropolis Theme Park, 20 minutes to Genting Premium Outlet and approximately 2 hours to airport (KLIA/KLIA2).
About Grand Ion Delemen Hotel
Featuring 611 contemporary guest rooms, suites and penthouses, each room is equipped with ensuite bathroom with standard toiletries, minibar, coffee-making facilities, safe deposit box, ironing facilities, 42-inch LCD television with satellite channels, slippers and bathrobes.
Other facilities include Hugo's In The Sky (international fusion cuisine), Kembali Kitchen (casual dining) , Warung Park Munir (serving Malaysians' favourite), Indoor Heated Pool, 24 hours Fitness Centre, Kids Entertainment Zone, Flying Fox, Rock Climbing, teambuilding and meeting facilities, perfect for families, couples, friends and colleagues to host private functions or corporate events.
All facilities in Grand Ion Delemen Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Concierge
- Doorman
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Breakfast (surcharge)
- Cafe
- Dining area
- Snacks
- Vegetarian meal
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
- Terrace
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Business Facilities
- Business facilities
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- Projector
Things to Do
- Children play area
- Fitness center
- Garden
- Indoor pool
- Outdoor facilities
Transportation
- Area shuttle with surcharge
- Secure parking
Nearby Facilities
- Grocery
- Shops
Sports and Recreations
- Fitness center
- Game room
Family-friendly Facilities
- Children pool
Accessibilty
- Disabled access friendly
Connectivity
- Free WiFi
Accommodation Policy & General Information in Grand Ion Delemen Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
Daily Shuttle to/from First World Plaza Entrance/Sky Avenue is chargeable at MYR 5 / per seat / per way
Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.
Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.
Deposit
Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Grand Ion Delemen Hotel | 1176 |
Number of floors in Grand Ion Delemen Hotel | 37 |
Another facilities in Grand Ion Delemen Hotel | Concierge, Doorman, Express check-out, Front desk, 24-hour Receptionist |
Frequently asked question in Grand Ion Delemen Hotel
What are available facilities at Grand Ion Delemen Hotel?
There are top facilites at Grand Ion Delemen Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Ion Delemen Hotel?
The standard check-in time at Grand Ion Delemen Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Ion Delemen Hotel provide breakfast?
Yes, Grand Ion Delemen Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Grand Ion Delemen Hotel
Traveloka (2.290)
8,3
Very Good
From 2.290 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,4
Meal
8,1
Location
7,9
Service and Facilites
8,3
People often mention about Grand Ion Delemen Hotel
All
Bedroom (18)
Room Space (15)
Staff Friendliness (14)
Hotel Area (13)
Surroundings (12)
Ambiance (12)
Bathroom (11)
Taste (11)
Soundproof (9)
Variety (9)
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Traveler Reviews Grand Ion Delemen Hotel
Number of reviews per page
20
40
Customer reviews
TL
Tommy L.
8,8
/10
Reviewed 5 day(s) ago
Staffs are friendly and helpful, security good.
Find this review helpful?
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
J***y
Leisure
10,0
/10
Reviewed 6 day(s) ago
very good hotel, the room is big
Find this review helpful?
Accommodation's Reply
21 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
R***i
9,1
/10
Reviewed 2 week(s) ago
Decent stay and not too far from Genting Highlands.
1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
DE
David E.
9,1
/10
Reviewed 2 week(s) ago
New building, spacious apartment with 2 rooms, family friendly.
2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!
Regards-Customer Care
D***y
9,7
/10
Reviewed 3 week(s) ago
Next trip, I'll definitely come here again.
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
F***a
Leisure
9,0
/10
Reviewed 3 week(s) ago
good ion delemen hotel good
See original
1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
H***n
Leisure
9,1
/10
Reviewed 3 week(s) ago
The room is nice and comfortable. If you stay here, it's better to use your own transportation or rent a car.
See original
Find this review helpful?
Accommodation's Reply
10 Apr 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
J***n
6,2
/10
Reviewed 4 week(s) ago
The breakfast was so bad it was inedible, there wasn't even any white sugar even though I only wanted to drink coffee.
See original
1 people find it helpful
Accommodation's Reply
02 Apr 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
anton g.
8,4
/10
Reviewed 10 week(s) ago
ok. not worth it for that price
See original
1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer care.
A***i
Leisure
8,3
/10
Reviewed 13 week(s) ago
Room service without being asked to enter the room. Even though we did not code to clean the room. We were sleeping inside. Disturbing privacy. Especially family members who wear the hijab
See original
4 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Thank you.
Customer Care
m***i
Leisure
9,4
/10
Reviewed 14 week(s) ago
Comfortable to stay with family, but eating and cooking utensils are not available
See original
3 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
k***y
10,0
/10
Reviewed 15 week(s) ago
Good hotel and staff, really helpful, no problems whatsoever during my stay here.
See original
3 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
A***d
Leisure
10,0
/10
Reviewed 15 week(s) ago
The room is quite large and convenient for a big family of 6 like us. Easy access with shuttle provided nearby to go to SkyWorld etc.
4 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
D***a
8,5
/10
Reviewed 16 week(s) ago
Everything is fine, the hotel staff is also good.
See original
2 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
a***a
Leisure
8,5
/10
Reviewed 16 week(s) ago
The place is quite nice. It's cool and fresh.
See original
Find this review helpful?
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
D***D
5,0
/10
Reviewed 16 week(s) ago
My vacation was not perfect just because I chose the wrong hotel.
A tiring trip from Jakarta - KL airport and a 2-hour trip to the Grand Ion Hotel at 15:00 and when I arrived there I had to wait more than 2 hours to prepare my 2 rooms that I had booked a few days ago. The receptionist initially waited 15 minutes and would inform me when the room was ready but the room was not ready until 17:00 and it turned out that I was not the only one who complained but many.
When I entered the room, my goodness the room smelled very pungent, the floor looked like it had just been mopped but it was not dry and I am sure the water was very dirty causing the room to smell very pungent. Like and exactly like a house that keeps dogs, it smells 🤮.
From this hotel to the venue, it was very troublesome to go back and forth using Grab. If you use the bus provided, pay 7 MYR for 1 person and the children are also charged the same!
The receptionist when we complained and asked when the room would be ready, instead of apologizing, she put on an annoying face and left the customer to the back office. Very annoying.
It turns out that the annoying thing is not only the receptionist but the hotel security is also not friendly.
This hotel is only suitable for 2-3 stars. The most rotten 5-star hotel I have ever experienced.
Just once in this dirty hotel.
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See original
10 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Thank you.
Customer Care
W***n
9,4
/10
Reviewed 17 week(s) ago
We were moved to Grand Ion Majestic (still the same company) because Ion Delemen was said to be closing down. Overall it was very good except the morning shuttle bus had to be booked a day before. Otherwise, the seats often ran out.
See original
2 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
A***a
Staycation
10,0
/10
Reviewed 19 week(s) ago
nice view, free buggy access, shuttle bus, nice friendly staff, perfect area and clean. would love to stay here again
2 people find it helpful
A***a
10,0
/10
Reviewed 19 week(s) ago
nice view, great locations, nice staff, free buggy access, love to stay in here and will be back here again for sure.
4 people find it helpful
MOHAMAD A. S.
Leisure
5,9
/10
Reviewed 25 week(s) ago
Dirty room, bad smell, lots of small cockroaches, dirty sheets, poorly maintained hotel, food not fresh, air conditioning not cold enough.
See original
6 people find it helpful
Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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