IconStay The Wave Residence @ Melaka

Toilet bad and smelly, kitchen equipment not good condition, overall room smell bad, no WiFi and no parking facility.

Overall ok, only the toilet has an unpleasant smell.

I arrived at the hotel around 4:30 PM, an hour and a half after the official check-in time of 3 PM. Upon arrival, the receptionist asked for the unit number from the owner or agent, which I did not have. The owner had not provided any details for check-in, nor had they contacted me in advance. Attempts to reach the owner by phone went unanswered. Eventually, I had to contact Traveloka, who provided an alternate contact number for the owner. Only after messaging this number on WhatsApp did I receive the necessary unit details. I spent an hour outside the hotel waiting for these details. The owner 's lack of communication was highly unprofessional. Additionally, the unit itself was not as advertised, appearing much older than the images on the website suggested. Do not be misled by the photos.

The staff who handle this near the entrance are very arrogant, it is not appropriate to work in a hotel like this, which must provide good service for foreign tourists. We have paid dearly for satisfying service.

friendly staff. clean room, nice view

This hotel is good and recommended for traveler of 4 person. The unit have 2 bedrooms wirh sofa dinner table and all kitchen set. AC is very cool. Location near to all attraction in Melaka. You can take a grab everywhere not more than 10 ringgit. Also you can have a very nice and a lot of variant breakfast only with 20 ringgit

Service was very bad, I was very disappointed 😠

Awesome but the tv got no channel to watch because of the new digital tv regulations

My family is not happy with the cleanliness of this room. Plus with damaged facilities. Not worth it. No comments yet.

Pleasant stay here..clean and spacious hall

Easy location to the city center. Comfortable to bring a big family.

The icon people say can not be parked in a damaged card. So forced to parking outside there is a park facility in the affected park outside. When trying to use the parking card in it there is no problem. Do not know why he's not in the park. Rotten toilet is small. I for 3.5 / 5. Ok tqsm ..

The room is ok but the services is poor. Been calling the staff for check out for 3 hours but have no response received.

The whole is very satisfied. clean apartment, okay service, only one shoe is very red ant. My child got bite with ants. Please overcome the ant problem so that visitors can stay more comfortably.

Got a lot of red ant. Far from Jonker walk.

Clogged toilet water is not repaired, water heater is damaged

Check in time 3 pm, found out water heater gt problem, inform to customer service, say will change room for us at 4pm. Wait until 5pm, call cs and they tell us no room available. Ask them call technician, said will come over check in short while. Wait till 530 call cs and ask, said no technician are available. What a good cs service. Also what a good experience in Melaka. Won't consider for this anymore.

Yes, it's awesome and very convenient. I love the pool! Too big!

Close to the city and the numerous facilities just go off peak times for more comfort.

No reception service. Self check-in due to v were late for 40min of the time promised. The owner almost want to forfeit our room due to that. Bcz v went to bayou lagoon, kept the phone in locker and uncontactable. Ended up, v rushed to get the key 1st and scared of no room to stay. V stayed at level 21, nice view and comfortable beds. But the water heater was leaking terribly so v dared not on the heater, and so v hv no hot shower. The lock and handle of the washroom also not really in gd condition. The pool was crowded but overall acceptable for kids fun. The room smelled not well due to poor airation and the cleanliness of the sofa need to be improved as my gals experienced dust mite allergies after slept there overnight. But it's worth of the value v paid.