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Promenade Hotel Kota Kinabalu
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Promenade Hotel Kota Kinabalu
Hotels
8,5
/10
Very Good
478 reviews
What Guests Say About Their Stay
Taste (4)
Muhammad A. B. B.
8,5
/ 10
The bathroom and amenities is comfortable and awesome. The location also strategic with many places. However, the breakfast set is not satisfied because of limited choice and some dishes taste terrible. Hope the management makes some improvement soon. Overall, the hotel is moderate and satisfied.
NOOR A. B. D.
9,1
/ 10
I will come back for sure. Very good.
Muhammad A. Z. B. S.
10,0
/ 10
Great experience, clean and nice room.
AFIQ ZAMIR ZAMRI
10,0
/ 10
Strategic location, spacious room, great service.
Zahurin Zakaria
9,1
/ 10
Promenade staffs are friendly. The room cleanliness very satisfied.
In the Area
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Promenade Hotel Kota Kinabalu
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What's around Promenade Hotel Kota Kinabalu
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Discover More About Promenade Hotel Kota Kinabalu
Location
Promenade Hotel Kota Kinabalu is located in area / city Kota Kinabalu.
About Promenade Hotel Kota Kinabalu
From business event to corporate gathering, Promenade Hotel Kota Kinabalu provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Promenade Hotel Kota Kinabalu, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Promenade Hotel Kota Kinabalu exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Promenade Hotel Kota Kinabalu is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Promenade Hotel Kota Kinabalu.
All facilities in Promenade Hotel Kota Kinabalu
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Common Space
Lobby
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Cafe
In-room Facilities
- Bathrobe
- Bathtub
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Business centre
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
General
- AC
- Ballroom
- Banquet
- Non-smoking room
Accessibilty
- Disabled access friendly
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- Gift shop
- Hair salon
- Shops
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Promenade Hotel Kota Kinabalu
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Facility
Swimming Pool closed temporarily from 26-4-2023 to 30-9-2023.
General Check-in Instructions
Important Notice:- - Kindly be informed that all Rooms & Suites located from 5th to 12th Floors are Non-Smoking rooms.
For bookings made between 1 - 10 Oct 2020, Superior King or Twin Room will have Guaranteed Free Upgrade to Deluxe King or Twin Room).
For bookings made between 1 - 10 Oct 2020, Superior Single Room will have Guaranteed Free Upgrade to Deluxe Single Room.
Swimming Pool are closed temporarily from 01-05-2023 to 30-09-2023
For bookings made between 1 - 10 Oct 2020, Superior King or Twin Room will have Guaranteed Free Upgrade to Deluxe King or Twin Room).
For bookings made between 1 - 10 Oct 2020, Superior Single Room will have Guaranteed Free Upgrade to Deluxe Single Room.
Swimming Pool are closed temporarily from 01-05-2023 to 30-09-2023
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Promenade Hotel Kota Kinabalu | 436 |
Number of floors in Promenade Hotel Kota Kinabalu | 12 |
Another facilities in Promenade Hotel Kota Kinabalu | Bellhop, Concierge, Money changer, Doorman, Front desk |
Frequently asked question in Promenade Hotel Kota Kinabalu
What are available facilities at Promenade Hotel Kota Kinabalu?
There are top facilites at Promenade Hotel Kota Kinabalu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Promenade Hotel Kota Kinabalu?
The standard check-in time at Promenade Hotel Kota Kinabalu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Promenade Hotel Kota Kinabalu provide breakfast?
Yes, Promenade Hotel Kota Kinabalu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Promenade Hotel Kota Kinabalu
Traveloka (478)
8,5
Very Good
From 478 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,7
Meal
8,2
Location
8,7
Service and Facilites
8,4
People often mention about Promenade Hotel Kota Kinabalu
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Taste (3)
Staff Friendliness (2)
Room Space (2)
Soundproof (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
Variety (2)
Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Promenade Hotel Kota Kinabalu
Number of reviews per page
20
40
Customer reviews
I***l
10,0
/10
Reviewed 1 week(s) ago
A very pleasant experience at Promenade Hotel Kota Kinabalu!
Spacious and comfortable room, with a relaxing sea view. Breakfast was very varied and delicious – perfect to start the day with a cheerful mood. The hotel staff were also very friendly and helpful throughout my stay. The strategic location makes it easy to access attractions in Kota Kinabalu. Highly recommended for anyone looking to vacation or stay for business!
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Accommodation's Reply
19 Apr 2025
Dear Guest, thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you found our rooms spacious and comfortable. It's great to know you enjoyed the breakfast and found our location very convenient. We appreciate you sharing the word about us. We will share this with the rest of the team to let them know to keep up the amazing work and we look forward to welcoming you back soon!
N***r
Leisure
10,0
/10
Reviewed 2 week(s) ago
I booked a connecting room and everything was just fine, the hotel is fancy too. Had a pleasant stay. Thank you!
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Accommodation's Reply
19 Apr 2025
Dear Guest, thank you for your feedback. We're so glad to hear that you were satisfied with your stay. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
Guest
Leisure
8,5
/10
Reviewed 17 week(s) ago
Clean room and close to everywhere
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Accommodation's Reply
03 Jan 2025
Dear Guest, we thank you for your feedback and we hope to see you again on your next visit
AN
Achmad N. Z.
8,5
/10
Reviewed 19 week(s) ago
It's just a shame, there was a water interruption at night
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Accommodation's Reply
03 Jan 2025
Dear Achmad, we thank you for your review. Unfortunately we experienced low incoming water pressure during your stay that took time to resolve. We hope that this did not mar your stay in Kota Kinabalu and we hope to have the opportunity to welcome you again soon
P***r
Business
9,4
/10
Reviewed 22 week(s) ago
Ms. Loura at Front Office did an excellent job during my check-in. Thank you 🙏
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M***d
Leisure
10,0
/10
Reviewed 24 week(s) ago
The staff very helpful and comfortable place
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N***h
Staycation
5,9
/10
Reviewed 59 week(s) ago
The hotel did not do proper housekeeping and maintenance. So many things are malfunction, the switch for charging and water heater not function, need to change the water heater to another place to use it. The items that was lost at the hotel cannot be found anymore as they kept saying they did not found it. The housekeeper disturb us after I already checked in and asked us, is it OK to check again the room as they did not did housekeeping previously.
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N
Nasriyah
8,5
/10
Reviewed 74 week(s) ago
Highly recommended to everyone.
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CA
Che A. C. Y.
8,5
/10
Reviewed 82 week(s) ago
Persekitaran yang menarik dan bilik yang bersih.
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MN
Mohd N. B. Y.
9,4
/10
Reviewed 88 week(s) ago
Close to water front, seafood, Filipino market and Imago mall. Clean and upkept rooms.
1 people find it helpful
Anita M.
6,0
/10
Reviewed 100 week(s) ago
Be careful when you book a room. If you book for twin bed they might give you breakfast for 1 only instead of 2 if during hotel search you only put 1 room and 1 adult.
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AO
Azraf O.
10,0
/10
Reviewed 111 week(s) ago
Awesome. Great service. Nice room. Clean.
1 people find it helpful
MH
Mohd H. H.
6,2
/10
Reviewed 116 week(s) ago
The bathroom is dirty. Full of mold on the wall and around the tub. The toilet seat is dirty and yellowish. The shower hose is fully rusty and molded.
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Accommodation's Reply
13 Feb 2023
Dear Mr. Mohd Hyzer,
Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
MF
Muhammad F. B. A. A.
6,0
/10
Reviewed 120 week(s) ago
Made a complain but no action taken from the hotel. Toilet leaking and smelly.
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Ahmad R. B. I.
6,0
/10
Reviewed 121 week(s) ago
Very dispointing experience. Request for single bed for 2nd, faulty kettle, can't open safe box, woke up call day fallen on deaf ears. Tainted the honeymoon holiday with wife.
2 people find it helpful
GC
Gerard C. T. P.
8,5
/10
Reviewed 124 week(s) ago
Great Hotel with nice and friendly staff, I enjoyed the Morning Breakfast as the there are variety of choices. I will defiantly come back and stay in this Hotel when I visit Kota Kinabalu.
2 people find it helpful
AH
AHMAD H. B. H.
6,9
/10
Reviewed 146 week(s) ago
Room was good. Breakfast food was average. However, the swimming pool was unsatisfying. The pool location is at ground floor, but the access route is from first floor. Its route is peculiar when one has to pass through ball room where people attending the ballroom with dresses and gowns, but we wear swimsuit. Haha. Another thing is, the pool was dirty. Bird droppings is everywhere and I am sure it dropped into the pool although I can't see it. Water water and shower near the pool was not functioning. Ergh.
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1 people find it helpful
GC
Gajen C.
6,4
/10
Reviewed 148 week(s) ago
Room lighting can be improved. Rooms were really dark and the control switch was not functioning. Even when I turned off the air conditioner, it was still cold and felt like the air conditioner was still on. I've fallen sick after staying here though. Hot water was not hot enough. Breakfast was average. Staffs were friendly. Strategic location.
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ABDULLAH BIN ALI
8,5
/10
Reviewed 162 week(s) ago
Hotel selesa dan staff baik. Namun kebersihan tuala kena baiki
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JR
Johnny R.
8,5
/10
Reviewed 174 week(s) ago
The best Family Staying Experience .. Children are very happy and comfortable .. Good staff .. Next time will come again to this Hotel .. Only breakfast food needs to be upgraded just satisfactory .. Tq 😄
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Number of reviews per page
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40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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