Resorts World Genting - First World Hotel

Hotels
8.2
Convenient
From 10.344 verified guests reviews

What Guests Say About Their Stay

Clean Room (119)
Affordable Price (3)
Excellent Service (13)
Easy Check In (7)
Sunil R. K. R.
9.4
/ 10
The temperature from Genting Area was helping so much to made our room so cold, so we didn’t use Fan or Air Condition at all First world Manager also nice and friendly. She helped us to do self check in to cut the queue waiting time You can easily find Grocery Shop and 24 Old Town Cafe Nearby hotel
Jery G.
8.5
/ 10
Im checked in here several times already. Refer to its cost, location, and what you’ve got, this hotel is absolutely valuable
Jane M.
9.7
/ 10
I have no difficulty at all when I checked in, because all the guests were expected to do it on the check in machine. I got my room on level 7, the room was clean and the water heater was working. I love this hotel!
In the Area
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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
Resorts World Genting - First World Hotel is a hotel in a good neighborhood, which is located at Genting Highlands. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Resorts World Genting - First World Hotel

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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
Lobby Resorts World Genting - First World Hotel
Lobby 2 Resorts World Genting - First World Hotel

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Location


Resorts World Genting - First World Hotel is a hotel in a good neighborhood, which is located at Genting Highlands.

About Resorts World Genting - First World Hotel

Are you a shopaholic? Staying at Resorts World Genting - First World Hotel will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Resorts World Genting - First World Hotel is suitable for you who value privacy during your stay.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Resorts World Genting - First World Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Resorts World Genting - First World Hotel exclusively for you.

Resorts World Genting - First World Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Resorts World Genting - First World Hotel is the right place to stay.

All facilities in Resorts World Genting - First World Hotel

Bar, Cafe and Lounge Resorts World Genting - First World Hotel
Bar, Cafe and Lounge
Entertainment Facility Resorts World Genting - First World Hotel
Entertainment Facility
Fitness Center Resorts World Genting - First World Hotel
Fitness Center
Lobby Resorts World Genting - First World Hotel
Lobby
Exterior Resorts World Genting - First World Hotel
Exterior

In-room Facilities

  • Desk
  • In-room safe
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant

General

  • Family room
  • Heater

Things to Do

  • Casino

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Resorts World Genting - First World Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

Tourism Tax of RM 10 per room per night stay will be collected upon check in.
Housekeeping's Service:
1. All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
2. Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
3. However, Hotel will still provide a quick daily trash removal service.
4. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.

Additional Policy

Parking fee is RM2 per hour (weekdays/ maximum RM12 per day) and RM3 per hour (weekends and public holidays/ maximum RM18 per day).

================================================================

We wish to inform that Wifi Voucher & Boardband Rental which is chargeable is available at Resorts World Genting First World Hotel.

Below is the rental details for your guest information

1.Lobby Area Activation is based on customer first time key in access code for authentication login.

Guest may purchase at our Information Counter with cost of

1 Hour MYR10
24 hours MYR15

2.Porta WiFi Available for rental and guest may proceed to counter 1 for payment.

Charges MYR30 per day
Deposit MYR300 refundable

Limited 2 units base on first come first serve.
20 GB data and its subject to the usage of previous customer.

================================================================

Tourism Tax of RM 10 per room per night stay will be collected upon check in.

All cleaned and sanitised hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination. However, Hotel will still provide a quick daily trash removal service.
If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - Before 11:00
Available rooms at Resorts World Genting - First World Hotel
7000
Another facilities in Resorts World Genting - First World Hotel
Desk, In-room safe, Shower, TV, Family room

Frequently asked question in Resorts World Genting - First World Hotel

What are available facilities at Resorts World Genting - First World Hotel?
There are top facilites at Resorts World Genting - First World Hotel such as Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Resorts World Genting - First World Hotel?
The standard check-in time at Resorts World Genting - First World Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00

More Reviews from Other Guests in Resorts World Genting - First World Hotel

Overall Rating & Reviews

From 10.344 verified guests reviews
8.2
Convenient
Fantastic
2.203
Very Good
5.981
Satisfying
658
Average
1.502
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
clean room (119)
affordable price (3)
excellent service (13)
easy check in (7)
free wifi (7)
complete facilities (14)
great view (24)
great location (58)
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E***n
This is a guest profile.
7.1
/ 10
22 Dec 2024
Very bad experience about check in, don't want get in to this hotel again

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D***y
This is a guest profile.
8.8
/ 10
13 Nov 2024
Nice place & I'll back to vacation with my fam

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Rosnani
Leisure
8.1
/ 10
01 Nov 2024
stay at first world hotel was a good choice. regarding the room need more attention about the door lock (need to be repair), cleanlines of the linen, there is a lot of stain and i found hair inside the pillow. as the house keeping team to makeup the room but it was not done. Over all the experience was execelent. I got a good view from my room after wait almost 3 hours for queing. Pillow and bed are comfortable.
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Review photo of Resorts World Genting - First World Hotel from Rosnani
Review photo of Resorts World Genting - First World Hotel 2 from Rosnani
Review photo of Resorts World Genting - First World Hotel 3 from Rosnani
Review photo of Resorts World Genting - First World Hotel 4 from Rosnani

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V***a
This is a guest profile.
9.4
/ 10
09 Oct 2024
Good experiences, check in and check out process is very easy. Room doesn't have air conditioners but there's a fan.
Review photo of Resorts World Genting - First World Hotel from V***a
Review photo of Resorts World Genting - First World Hotel 2 from V***a

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AM
Adrian M.
Leisure
6.8
/ 10
08 Oct 2024
Terrible check in system. 3hrs just to check in. Beds are still smell cigarettes all over. No remote TV in our room.

1 liked this review

JA
Jimmy A.
Holiday
6.3
/ 10
02 Oct 2024
Very bad Customer service. Waiting for more than 3 hours just for check in. Only one person work on the CS, I have to wait for 100 person as the queue lists. Then room is not quite good as well. The only good things is you can directly come and go to sky avenue mall all the time.

2 liked this review

M***a
This is a guest profile.
Leisure
8
/ 10
17 Sep 2024
Better to buy directly from the official website. Why? Because if you buy from Travel Agent or similar Agent, you will have to queue twice. First queue is to retrieve your travel booking and get hotel system booking code. Second queue is to check in using your hotel system booking code. And both queues are long, especially in rush hours. The staffs are really busy so don't expect they greet you with smile and hospitality like they should.
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1 liked this review

P***s
This is a guest profile.
Leisure
8.3
/ 10
30 Aug 2024
Its just good location inside genting mall but its not easy to check in, long queue and staff is not really helpful.

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H***o
This is a guest profile.
10
/ 10
30 Aug 2024
The staff was very friedly and accommodating.

1 liked this review

N
Nurshuhada
Leisure
6
/ 10
09 Aug 2024
Terrible for check in procedure 👎🏻.

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Accommodation's Reply
21 Aug 2024
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you encountered during your stay. Your concerns have been duly noted, and we will work diligently to address and rectify these matters to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we appreciate your understanding. Socially Yours, The Management.
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