Ambassador Thermal Motel

great position

Check in process was good,was in town for work, however there were only 2 towels in the room when checked in and 3 of us were staying. When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8. I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels. In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business. Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day. I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.

perfect location and view，but abit hot without airconditioner，facility old. Service time different as show in office so better communicate and adjust time for your check out or want ask any question/disscusion，better think before arrive and ask all when u check in.

So as i walked in the room i noticed dirty curtins toilet sink was filthy dust everywere

Was so close to everything really enjoyed our stay

Pool needs a repaint. Mattress due replacement as starting to collapse on one side. Incomplete refurbishing of the room, old water damage on cupboard still evident. Room however spotless and spacious. Staff helpful and friendly.

In a good location with spacious rooms but rooms needed repairs and maintenance. Rooms were reasonably clean but shower had mould.

The motel is in a great location and the mineral pool is a nice bonus. Our room smelled strongly of cleaning chemicals when we entered, the shower was mouldy and the carpet old.

Great location, handy to all local eateries, Waiariki Spa (next door), Government gardens, Polynesian Spa and the lake. The lakefront is absolutely stunnning! Good value for money, you get what you pay for. Pools are a bit shabby but still serves its purpose. Needs to revise security as open to public, perhaps guest laundry should be in a more secure facility as anyone can come off the street and access. Warning, do not leave laundry next to the machine, if you are waiting to use the machine, take your things to your room with you if you don’t want your items nicked. Iyky lol. Other than that, good stay, lovely staff and I would stay again due to location. Cheers

The staff wer really nice and welcoming, rooms wer cleaned each morning, the location was ideal only a short walk to restaurants, would def come back again we thoroughly enjoyed our stay thankyou so much

Good overnight stay close to intercity bus station and shopping/food places.

Booked a 1 bedroom unit for 3 nights. Stayed 3 hours until we found new accommodation. Stained linen on beds, something running down the walls, oven was filthy, old fly pooh, peeling paint. Went to return the key and office was locked, so unable to discuss. But as they considered this unit was okay to rent out I had little faith in them having anything better to offer.

Close walking distance to city centre and eating places. Staff friendly. Facilities are clean but slightly oldish and needs a paint.

Decent property

Good all round

Staff was warm and welcoming. Johns gave us a bigger room than we reserved and even helped us carry our suitcases up to our room. Property looks like your typical family run motel so there's a bit of quirkiness to it. Spa tub was the hottest hotel/motel one we've ever been in which was wonderful! We didn't try the other 2 pools

Highly recommended almost perfect

Overall good stay, just the motel is a little rundown!

Nice clean accomodation, close to resturants

The room and beds had stains, the whole place really needs an update, fresh paint, some actual decor. Staff was super nice, very friendly and helpful. Something was off overall but couldn't figure out what