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Copthorne Hotel and Resort Queenstown Lakefront
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Copthorne Hotel and Resort Queenstown Lakefront
Hotels
8,2
/10
Very Good
973 reviews
What Guests Say About Their Stay
Salman
10,0
/ 10
Excellent Hospitality..
Very Professional and Friendly Staff,
Delicious and Gorgeous BF.
Highly Recommended for Family Stay..
Daniel and Niharika
10,0
/ 10
The junior suite I had was tad dated, however, the lakeviews more than made up for it. The bed was comfy and the room was clean & tidy. Didn't quite get the opportunity to try out the in-house restaurants. Staff were courteous.
The resort is within walkable distance to the town centre and to the Queenstown Gardens. Will definitely return next time.
John
10,0
/ 10
We were upgraded to a suite with a fantastic view over the lake. Bed and shower were excellent. We used hotel parking which was convenient. Hotel is a 10 minute walk to shopping and restaurants with botanical garden access on the way.
In the Area
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27 Frankton Road, Kelvin Heights, Queenstown, Otago, New Zealand, 9300
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Copthorne Hotel and Resort Queenstown Lakefront
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What's around Copthorne Hotel and Resort Queenstown Lakefront
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27 Frankton Road, Kelvin Heights, Queenstown, Otago, New Zealand, 9300
Discover More About Copthorne Hotel and Resort Queenstown Lakefront
Location
Copthorne Hotel and Resort Queenstown Lakefront is a hotel in a good neighborhood, which is located at Kelvin Heights.
About Copthorne Hotel and Resort Queenstown Lakefront
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Copthorne Hotel and Resort Queenstown Lakefront exclusively for you.
Copthorne Hotel and Resort Queenstown Lakefront is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Copthorne Hotel and Resort Queenstown Lakefront.
All facilities in Copthorne Hotel and Resort Queenstown Lakefront
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Hot tub
- Picnic area
- Garden
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in Copthorne Hotel and Resort Queenstown Lakefront
Important Note
- Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
- Covered self parking fee: NZD 15 per day
- Rollaway bed fee: NZD 40.0 per day
- Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 10:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Copthorne Hotel and Resort Queenstown Lakefront | 187 |
Number of floors in Copthorne Hotel and Resort Queenstown Lakefront | 6 |
Another facilities in Copthorne Hotel and Resort Queenstown Lakefront | Laundry service, Tours, Multilingual staff, Luggage storage, Porter |
Frequently asked question in Copthorne Hotel and Resort Queenstown Lakefront
What are available facilities at Copthorne Hotel and Resort Queenstown Lakefront?
There are top facilites at Copthorne Hotel and Resort Queenstown Lakefront such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Copthorne Hotel and Resort Queenstown Lakefront?
The standard check-in time at Copthorne Hotel and Resort Queenstown Lakefront is starting from From 14:00 while the latest check-out time is at Before 10:00
Does Copthorne Hotel and Resort Queenstown Lakefront provide breakfast?
Yes, Copthorne Hotel and Resort Queenstown Lakefront provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Copthorne Hotel and Resort Queenstown Lakefront
Traveloka (1)
Other sources (973)
8,2
Very Good
From 973 reviews
Cleanliness
8,6
Room Comfort
8,2
Location
10,0
Service and Facilites
8,4
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Traveler Reviews Copthorne Hotel and Resort Queenstown Lakefront
Number of reviews per page
20
40
Top reviews
James
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Somewhat older, but well-kept. Great location, easy walk to shops and restaurants.
Lisa
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Hotel was clean, great staff but room was very tired and well overdue a refresh.
Cathrona
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room had no air conditioning and was like a sauna! Staff provided a fan, but definitely a disadvantage not to have aircon. Corridors and lift could have used a vacuum. Although our room was clean.
There is no signage and the layout of the hotel is difficult to navigate without pointers. We spent sometime trying to find our way around.
The private hot tub was nice but a very basic facility.
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Mark
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Couldn't use the hot tubs cuz they were booked up in the evening and they weren't available in the morning until after checkout time
Leanne
Leisure
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Location is great for walking into the town and the view of the lake from the room was nice. The staff were helpful and friendly but the room was dated. There was no air con in room but a fan and the window barely closed with the latch which was loose. Overall it suited me for the location but the rooms could benefit from updating.
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Jay
Business with Children
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Terrible. Room service was a joke.
Parikshit
Leisure with Children
2,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Issue with Expedia: Was promised a room with a view but when reached property, there were no room with view available. Had to spend lot of time talking with the Hotel and then with Expedia executive before we can check-in. Ultimately received a refund of $60 and had to take whatever was available.
Issue with Hotel:
No air conditioning there was a table fan which couldn't cover whole room.
Bathroom was not stocked , floor was not clean or vaccumed
Coffee maker was filthy.
Overall staff was good and very helpful but the room we got was terrible.
We trust Expedia when we do booking so Expedia should have some accountability when we don't get what we are promised or have paid for.
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Wayne
Leisure with Partner
4,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The property needs an upgrade. The room we got the walls were yellow. The room was very dated. We moved to another room and it wasnt much better for the price. The plis points the bed, shower and jet bath.
The room was not good and i would not stay there or recommend the hotel to anyone. Very disappointing
Melinda
Leisure with Partner
6,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
For the price we paid, this hotel was lacking. The breakfast buffet was just not good. Like barely decent. And even though we had prepaid for the breakfast, by day 3 we skipped it altogether. Just so very blah. And also, the cleaning crew came around 6pm and 4pm respectively both. Nights, as in when we had returned from a day being out, our room still hadn’t been cleaned. For the price we paid, this hotel was definitely blah. *Note: great location and gorgeous lakeside view.
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Robert
Family
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff was very helpful and place was great for walking down to main street
Justin
Leisure with Partner
2,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Do not stay. There is no air conditioning. The windows don't have screens. I couldn't sleep as there were bugs buzzing around me all night. This is not a 4 star hotel in the USA...not even a 3 star. If it were in the US it would be 2.5 stars max. The hotel caters to Chinese tourists who probably have different expectations.
Matthew
Leisure
6,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Night staff seemed to not want to answer any phone calls to reception. Beds were comfortable but no aircon on a hot summer night. Facility seemed very dated.
Awesome view from the bar balcony. Bathroom had a strange odour and should have had more towels for a deluxe room
Salman
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Excellent Hospitality..
Very Professional and Friendly Staff,
Delicious and Gorgeous BF.
Highly Recommended for Family Stay..
Daniel and Niharika
Leisure
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The junior suite I had was tad dated, however, the lakeviews more than made up for it. The bed was comfy and the room was clean & tidy. Didn't quite get the opportunity to try out the in-house restaurants. Staff were courteous.
The resort is within walkable distance to the town centre and to the Queenstown Gardens. Will definitely return next time.
Read More
John
Leisure with Partner
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
We were upgraded to a suite with a fantastic view over the lake. Bed and shower were excellent. We used hotel parking which was convenient. Hotel is a 10 minute walk to shopping and restaurants with botanical garden access on the way.
Phillip
Leisure with Partner
6,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The hotel needs a big upgrade, getting very old, vanity was cracked and leaking, staff were very good, shower kept going scolding hot and cold.
Stacey
Leisure with Friends
8,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It was great being on the ground floor with a grass area and a beautiful view of the mountains and lake. Room was not ready when we arrived after 2pm and our room was not redressed until 5pm. Staff were very friendly and accommodating. The view of our room made up for it - would have been disappointed otherwise
Kristy
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
A long walk to our room but a very quiet and convenient hotel. Lovely helpful staff at checkin
Jason
Leisure with Partner
6,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great outlook onto the Remarkables.
However the daily cleaning and room maintenance was below par.
No dusting, no fresh sheets by the house keeping staff.
Hot water was poor with it continually going hot > cold.
Belinda
Leisure
8,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Comfortable bed, stunning views! The hotel staff were helpful but not particularly jovial. The bathrooms were very very dated, but it didn't bother me as the view was so perfect.
The continental breakfast was very limited.
Close walk into town
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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