Ascott Raffles Place Singapore

Apartments
8,6
/10

Very Good

146 reviews

What Guests Say About Their Stay

Surroundings (6)
Accessibility (6)
Room Space (6)
Bedroom (6)
Tan J.
10,0
/ 10
Second time staying here. Great room, great service, wonderful stay. 10/10 would recommend for all. Breakfast was mediocre and not worth the additional money. Requested for two orange juice to go as we were too full and wanted to drink it later. However, was declined as the staff mentioned that since we chose to dine in, we are not allowed to opt for takeaway.
Nicole Lu
9,1
/ 10
My stay was great. The room was nice, had a great bathtub and an good sized bed! Although I waited for the pool for 1.5 hours (it could be more organized!) it didn’t affect my experience!
Adi P.
9,7
/ 10
Great staff, great room, great location, value for money
Uliya A.
9,1
/ 10
Convenient location and great room and bathroom.
Zenith A.
10,0
/ 10
I will stay there on my next visit to Singapore.
In the Area
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No 2 Finlayson Green, Marina Bay, Singapore, 049247

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Staying at Ascott Raffles Place Singapore is a good choice when you are visiting Marina Bay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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About Ascott Raffles Place Singapore

Ascott Raffles Place Singapore is a premier serviced residence located in the heart of Singapore's bustling financial district. This luxurious property offers a unique blend of comfort, convenience, and modern amenities, making it an ideal choice for both business and leisure travelers. With its strategic location, guests can easily access major corporate offices, shopping districts, and cultural attractions, ensuring a fulfilling stay in this vibrant city.

The residence features a variety of spacious apartments, ranging from studios to three-bedroom units, all designed with contemporary decor and equipped with essential amenities. Each apartment comes with a fully equipped kitchen, a cozy living area, and high-speed internet access, allowing guests to feel right at home during their stay. The property also boasts a range of facilities, including a swimming pool, fitness center, and business center, catering to the diverse needs of its guests.

One of the standout features of Ascott Raffles Place is its commitment to providing exceptional service. The friendly and professional staff are always on hand to assist with any requests, ensuring that guests have a seamless and enjoyable experience. Whether you need help with transportation, dining recommendations, or local attractions, the staff is dedicated to making your stay as comfortable as possible.

In addition to its luxurious accommodations and top-notch service, Ascott Raffles Place is also known for its sustainability initiatives. The property has implemented various eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a responsible choice for environmentally conscious travelers.

Overall, Ascott Raffles Place Singapore is more than just a place to stay; it’s a home away from home that offers a perfect blend of comfort, convenience, and luxury. Whether you’re visiting for business or leisure, this serviced residence promises an unforgettable experience in one of Asia's most dynamic cities.

Why You Should Stay at Ascott Raffles Place Singapore

Staying at Ascott Raffles Place Singapore comes with a multitude of benefits. First and foremost, its prime location in the central business district means that you are just a stone's throw away from major corporate offices, making it an excellent choice for business travelers. Additionally, the proximity to popular attractions like Marina Bay Sands and Gardens by the Bay ensures that leisure travelers can easily explore the city.

The spacious apartments provide a level of comfort that traditional hotel rooms often lack. With separate living and sleeping areas, a fully equipped kitchen, and modern amenities, guests can enjoy the flexibility of self-catering while still having access to hotel-like services. This is particularly beneficial for families or those planning an extended stay.

Moreover, the property’s commitment to sustainability and eco-friendly practices makes it a responsible choice for travelers who are conscious of their environmental impact. With a focus on providing a comfortable and luxurious experience while minimizing its carbon footprint, Ascott Raffles Place stands out as a leader in sustainable hospitality.

Best Time to Stay at Ascott Raffles Place Singapore

The best time to stay at Ascott Raffles Place Singapore largely depends on your preferences and travel plans. Generally, the dry season from December to February is considered the peak tourist season, with pleasant weather and numerous events taking place. This is an excellent time for sightseeing and outdoor activities, but do keep in mind that hotel rates may be higher during this period.

If you prefer to avoid the crowds and enjoy more affordable rates, consider visiting during the shoulder months of March to May or September to November. During these times, you can still enjoy good weather and a variety of local festivals without the hustle and bustle of peak season.

Ultimately, regardless of when you choose to visit, Ascott Raffles Place Singapore offers a welcoming and comfortable environment that will enhance your stay in this vibrant city.

Transportation and Accessibility

Access to the Airport

Getting to and from Ascott Raffles Place Singapore is a breeze, thanks to its excellent transportation links. The property is conveniently located approximately 20 kilometers from Changi Airport, which is Singapore's main international airport. Guests can opt for various transportation options, including taxis, private car services, or public transport.

Taxis are readily available at the airport and provide a direct and comfortable way to reach the hotel. The journey typically takes around 20-30 minutes, depending on traffic conditions. Alternatively, guests can take the MRT (Mass Rapid Transit) from Changi Airport to the city center, which is a cost-effective option. The nearest MRT station to Ascott Raffles Place is Raffles Place MRT Station, just a short walk from the hotel.

Public Transportation

Ascott Raffles Place Singapore is well-connected to the city's extensive public transportation network, making it easy for guests to explore Singapore. The Raffles Place MRT Station, located just a few minutes away, serves both the East West Line and the North South Line, providing quick access to popular destinations such as Orchard Road, Clarke Quay, and Sentosa Island.

In addition to the MRT, the hotel is also close to several bus stops, offering additional options for getting around the city. Singapore's public transportation system is known for its efficiency and affordability, making it a convenient choice for travelers looking to navigate the city without the hassle of driving.

Unique Facilities at Ascott Raffles Place Singapore

1. Swimming Pool

The outdoor swimming pool at Ascott Raffles Place is a perfect oasis for guests looking to unwind after a busy day of exploring or meetings. Surrounded by lush greenery and comfortable loungers, it offers a serene environment to relax and soak up the sun.

2. Fitness Center

For fitness enthusiasts, the well-equipped fitness center provides a range of modern exercise equipment, allowing guests to maintain their workout routine while traveling. With cardio machines, weights, and space for stretching, it caters to all fitness levels.

3. Business Center

The business center at Ascott Raffles Place is designed to meet the needs of corporate travelers. Equipped with computers, printers, and meeting rooms, it provides a professional environment for conducting business or catching up on work.

4. 24-Hour Reception

The 24-hour reception ensures that guests have access to assistance at any time of the day or night. Whether you need help with check-in, room service, or local recommendations, the friendly staff is always available to assist.

5. Complimentary Wi-Fi

Guests can enjoy complimentary high-speed Wi-Fi throughout the property, making it easy to stay connected with family, friends, or colleagues. Whether you’re working or streaming your favorite shows, you’ll have reliable internet access at your fingertips.

6. Laundry Services

For those on extended stays, the laundry services offered at Ascott Raffles Place are a convenient feature. Guests can take advantage of the on-site laundry facilities or opt for the professional laundry service to keep their clothes fresh and clean.

7. Meeting Rooms

The hotel offers well-equipped meeting rooms that can accommodate various events, from small business meetings to larger conferences. With modern audiovisual equipment and flexible seating arrangements, it’s an ideal venue for corporate gatherings.

8. Rooftop Terrace

The rooftop terrace provides stunning views of the Singapore skyline, making it a perfect spot for relaxation or socializing with friends and family. Guests can enjoy a drink while taking in the breathtaking scenery.

9. On-Site Dining

While Ascott Raffles Place offers fully equipped kitchens in each apartment, guests can also enjoy on-site dining options. The hotel features a café that serves a variety of delicious meals and beverages, perfect for a quick bite or leisurely meal.

10. Family-Friendly Amenities

Ascott Raffles Place is a family-friendly property, offering amenities such as cribs, high chairs, and babysitting services upon request. This makes it a great choice for families traveling with children, ensuring that everyone has a comfortable stay.

Nearby Attractions at Ascott Raffles Place Singapore

1. Marina Bay Sands

Located just 1.5 kilometers from Ascott Raffles Place, Marina Bay Sands is an iconic integrated resort featuring a hotel, casino, shopping mall, and the famous SkyPark. Visitors can enjoy breathtaking views of the city from the SkyPark observation deck, dine at world-class restaurants, or try their luck at the casino.

2. Gardens by the Bay

Approximately 2 kilometers away, Gardens by the Bay is a stunning garden complex that showcases the beauty of nature in an urban setting. The Supertree Grove, Flower Dome, and Cloud Forest are must-see attractions, offering a unique experience for nature lovers and families alike.

3. Clarke Quay

Just a short 1.2-kilometer walk from the hotel, Clarke Quay is a vibrant riverside quay known for its nightlife, dining, and entertainment options. Visitors can enjoy a variety of restaurants, bars, and clubs, making it a popular spot for both locals and tourists.

4. Singapore Flyer

The Singapore Flyer, located about 1.8 kilometers from Ascott Raffles Place, is one of the world's largest observation wheels. A ride on the Flyer offers panoramic views of the city skyline and beyond, making it a memorable experience for visitors.

5. Merlion Park

Merlion Park, situated approximately 1 kilometer from the hotel, is home to the iconic Merlion statue, a symbol of Singapore. Visitors can take photos with the statue and enjoy views of Marina Bay and the surrounding skyline.

6. Raffles Hotel

Just 800 meters away, Raffles Hotel is a historic luxury hotel known for its colonial architecture and rich history. Visitors can explore the hotel's beautiful grounds, enjoy a meal at one of its renowned restaurants, or indulge in the famous Singapore Sling cocktail at the Long Bar.

7. Chinatown

Chinatown is located about 1.5 kilometers from Ascott Raffles Place and is a vibrant neighborhood filled with shops, restaurants, and cultural attractions. Visitors can explore the Chinatown Heritage Centre, sample local delicacies, and shop for souvenirs.

8. Little India

Approximately 2.5 kilometers away, Little India is a colorful district known for its rich Indian culture and heritage. Visitors can explore the bustling streets, visit the Sri Veeramakaliamman Temple, and enjoy authentic Indian cuisine at local eateries.

9. Orchard Road

Orchard Road, Singapore's premier shopping street, is located about 2 kilometers from the hotel. Visitors can explore a wide range of shopping malls, boutiques, and dining options, making it a shopper's paradise.

10. Sentosa Island

Sentosa Island, approximately 8 kilometers away, is a popular resort destination featuring attractions such as Universal Studios Singapore, S.E.A. Aquarium, and Adventure Cove Waterpark. It's a great place for families and thrill-seekers looking for a fun day out.

Tips and Tricks for Staying at Ascott Raffles Place Singapore

Tips During Your Stay

To make the most of your stay at Ascott Raffles Place, consider these helpful tips. First, take advantage of the fully equipped kitchen in your apartment. This allows you to prepare your own meals, saving money on dining out and giving you the flexibility to eat at your convenience.

Secondly, don’t hesitate to ask the staff for local recommendations. They are knowledgeable about the area and can provide valuable insights into the best places to eat, shop, and explore.

Lastly, make use of the hotel’s business center if you need to catch up on work or hold meetings. It’s a great resource for corporate travelers and can help you stay productive during your trip.

Tips for Enjoying Hotel Facilities

To fully enjoy the facilities at Ascott Raffles Place, consider scheduling some time to relax by the swimming pool. It’s a great way to unwind after a busy day of sightseeing or meetings. Additionally, take advantage of the fitness center to maintain your workout routine while traveling.

Don’t forget to explore the rooftop terrace for stunning views of the city. It’s a perfect spot for a morning coffee or an evening drink. Lastly, if you’re traveling with family, inquire about the family-friendly amenities available to ensure a comfortable stay for everyone.

Why Book Ascott Raffles Place Singapore on Traveloka

Extensive Accommodation Options

When you book Ascott Raffles Place Singapore on Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a luxurious apartment, a cozy studio, or a spacious family suite, Traveloka has you covered. The platform offers various choices to suit every budget and preference, ensuring that you find the perfect place to stay.

Easy and Flexible Payment Options

Traveloka makes booking your stay at Ascott Raffles Place Singapore hassle-free with its easy and flexible payment options. You can choose to pay at the hotel upon arrival, allowing you to manage your budget more effectively. Additionally, the PayLater feature lets you secure your booking now and pay later, providing even more convenience.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards you for your loyalty, making your travel experiences even more enjoyable.

Real Guest Reviews

Traveloka features millions of verified guest reviews, providing you with honest feedback from travelers who have stayed at Ascott Raffles Place Singapore. These reviews can help you make informed decisions about your stay, ensuring that you choose the right accommodation for your needs.

With all these advantages, there’s no reason not to choose Ascott Raffles Place Singapore for your next trip. Booking hotel through Traveloka ensures a seamless experience, allowing you to focus on enjoying your time in Singapore.

All facilities in Ascott Raffles Place Singapore

Swimming Pool Ascott Raffles Place Singapore
Swimming Pool
Fitness Center Ascott Raffles Place Singapore
Fitness Center
Functional Hall Ascott Raffles Place Singapore
Functional Hall
Lobby Ascott Raffles Place Singapore
Lobby
Exterior Ascott Raffles Place Singapore
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter

Public Facilities

  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast (surcharge)

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible path of travel
  • Wheelchair accessible

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Business Facilities

  • Business center
  • Computer station
  • Photocopier

Things to Do

  • Fitness center
  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Raffles Place Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

Facility

Gym, Swimming Pool open for limited number of guests per day from 1-1-2022 to 31-12-2023.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Ascott Raffles Place Singapore
146
Number of floors in Ascott Raffles Place Singapore
20
Another facilities in Ascott Raffles Place Singapore
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Raffles Place Singapore

What are available facilities at Ascott Raffles Place Singapore?
There are top facilites at Ascott Raffles Place Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Raffles Place Singapore?
The standard check-in time at Ascott Raffles Place Singapore is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Ascott Raffles Place Singapore provide breakfast?
Yes, Ascott Raffles Place Singapore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Ascott Raffles Place Singapore

8,6
Very Good

From 146 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

9,1

Meal

8,4

Location

9,0

Service and Facilites

8,8

People often mention about Ascott Raffles Place Singapore
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Surroundings (3)
Accessibility (3)
Room Space (3)
Bedroom (3)
Bathroom (3)
Distance to City Center (2)
Hotel Area (2)
Family Friendly (1)
Staff Friendliness (1)
Activity Option (1)
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Traveler Reviews Ascott Raffles Place Singapore

Number of reviews per page
20
40
Customer reviews
j***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,1

/10

Reviewed 17 week(s) ago

the room is big, all the facilities in the room are working well. the location is really good. close to the raffles place mrt station.
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Accommodation's Reply
14 Jan 2025
Dear j***a, -- Greetings! -- Thank you for choosing Ascott Raffles Place and for taking the time to share your stay experience at our strategically located serviced residence. – We are delighted you had a wholly enjoyable and comfortable stay with us, and you liked the spaciousness and ambiance of the fully equipped suites. -- We are indeed thrilled to learn you find our serviced residence’s location convenient due to our proximity to Raffles Place MRT station. – It has truly been our great privilege and pleasure to have been of service to you and we sincerely hope Ascott Raffles Place remains as your choice serviced residence in our city-state. --- All of us look forward to being of service to you again. We are at your service, and we wish you well. ----- Kind regards, -- The management of Ascott Raffles Place Singapore
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 17 week(s) ago

Great place, kids friendly, love the kitchen and the washing machine very useful, and the hotel very close to the MRT. Very recommended place

1 people find it helpful

Accommodation's Reply
05 Jan 2025
Dear N***a, Greetings! Thank you for taking the time to review your recent stay at our serviced residence, and for your heartwarming recommendation for Ascott Raffles Place Singapore. -- All of us are delighted you and your lovely family had a great stay with us, and you liked the spaciousness and ambiance pf our fully equipped suites and facilities. -- We are indeed thrilled to learn you found our location with easy accessibility to several tourist attractions and Raffles Place MRT station convenient. --- It has truly been our great pleasure and privilege to have been of service to you and your lovely family. -- We earnestly look forward to welcoming you and your lovely family back in the future. – We are at your service, and we wish all of you well. – Kind regards, -- The management of Ascott Raffles Place Singapore
septiana p. d. j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 18 week(s) ago

Best stay, for new years eve so close from marina bay sand

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Accommodation's Reply
14 Jan 2025
Dear septiana p. d. j., -- Greetings Ascott Raffles Place Singapore! --- Thank you for choosing our serviced residence to usher in 2025 and for taking the time to review your recent stay at our serviced residence with a perfect rating. – We are delighted you had a superb stay with us, and you found our location with easy accessibility to several tourist attractions and Raffles Place MRT station convenient. --- All of us have truly enjoyed being of service to you. -- Thank you once again for your positive rating. We hope to have the opportunity to welcome you back for another memorable stay in the future. --- We are at your service, and we wish you well. -- Best wishes, -- The management of Ascott Raffles Place Singapore!
Liton t.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 100 week(s) ago

Really enjoyed the hotel walking distance to the 24-hour food court, only 200 meters.
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Accommodation's Reply
08 Jun 2023
Dear TJHIN Liton, Greetings! Thank you for taking time to review your experience staying with us. We are delighted your lovely family and you had an enjoyable and comfortable stay with us. All of us are heartened to learn you found our central location with proximity to the iconic food center Lau Pat Sat and we sincerely hope you will now make our serviced residence your choice lodging when you and your family are back in our city-state. ---- All of us have truly enjoyed being of service to you and your lovely family at our serviced residence. We earnestly look forward to welcoming you back soon. We are at your service, and we wish your family and you well. Thank you for your valued support. --- Kind regards, The management of Ascott Raffles Place Singapore
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Denny L. L.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 121 week(s) ago

Good hotel. Best location and big room. Love it.

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Accommodation's Reply
11 Jan 2023
Dear Denny, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your holiday in our city-state and for taking time to review your stay experience at our centrally located serviced residence. We are thrilled to learn your son and you had an enjoyable and comfortable stay with us, and you like our central location with proximity to many eateries, tourist attractions and public transport options convenient. We truly hope you will now make our serviced residence your choice lodging whenever your travels bring you back to Singapore and you will also recommend Ascott Raffles Place to your family and friends back home. All of us sincerely thank you for giving us the great privilege and pleasure of hosting your son and you at our centrally located serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Kind regards, The management of Ascott Raffles Place Singapore
Johnson E.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 163 week(s) ago

Booked a room to celebrate my birthday with my partner. Managed to get a free room upgrade which is really nice. Room was huge and really clean. Location is near CBD with many food offerings.

2 people find it helpful

Accommodation's Reply
28 Mar 2022
Dear Johnson, Greetings from your friendly team at Ascott Raffles Singapore and for choosing our centrally located serviced residence for your advance birthday celebration. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. We are thrilled to learn you are impressed with the décor and ambience of our 108sqm Finlayson suite. Our management values our customer satisfaction as a top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It's customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you a happy blessed birthday. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
little s.
icon-origin-TRAVELOKA

8,8

/10

Reviewed 163 week(s) ago

Great hotel but the pool is not for young children. Hotel staffs are helpful and friendly. Overall, I'm happy with my stay!

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Accommodation's Reply
25 Mar 2022
Dear Shaiful, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for your valued support for our serviced residence. We are incredibly grateful you took the time out to review your stay experiences at our serviced residence and we are delighted your lovely family and you had an enjoyable and comfortable stay with us. We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- It has been our great pleasure being served to your family and you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
Wong S. M. C.
icon-origin-TRAVELOKA

8,8

/10

Reviewed 166 week(s) ago

A great place to stay, starting to like serviced apartments too. Kitchen was well equipped and the bathroom was really pretty except for the sink which had some drainage issue so whenever I on the tap there is a sewer smell. Take note that the restaurant is closed during the weekends and Raffles Place generally is a dead town if you're staying on weekends too. I requested for a late check out and the front desk was lovely and helped me to move my check out date to 1pm. Overall enjoyed my stay!
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1 people find it helpful

Accommodation's Reply
02 Mar 2022
Dear Wong Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are delighted you had a pleasant stay with us, and you like the décor and ambiance of our fully equipped suites. We sincerely apologise for any disappointment and discomfort caused to you by the smell from the bathroom basin drainage in the 8h level Cutler suite assigned for your stay, and we would like to assure you our housekeeping team shall be carrying out the needed corrective works. We truly hope this slight detraction in your stay will not deter you from returning to stay with us again. Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
Terence Q.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 171 week(s) ago

Wonderful hotel. Large size room and wonderful location. Room have a small kitchenette and working desk.

1 people find it helpful

Accommodation's Reply
23 Jan 2022
Dear Terence, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. We are delighted you had a great stay with us, and you are impressed with the cleanliness, décor and ambiance of our suites. All of us are also heartened to learn you find our strategic location with easy accessibility to many amenities and eateries ideal and convenient. --- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking our team for their dedicated service. Thank you! --- All of us earnestly look forward to welcoming you back and be of service to you again, and we invite you to let us know if there is anything we may assist with your future stays with us as we would be most glad to be of assistance to you. Thank you for giving us the great privilege and pleasure to be of service to you and all of us wish you well. Thank you for your valued support.---- Kind regards, The management of Ascott Raffles Place Singapore
nor a.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 173 week(s) ago

Pearlyn's customer service was awesome. She even upgraded 2 of our rooms to 'finlayson suite' when I told her I booked the room for our parents' wedding anniversary. All staff were friendly

4 people find it helpful

Accommodation's Reply
20 Jan 2022
Dear Azizah, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your parents’ anniversary and for letting us know your lovely family had a great stay with us. We are truly grateful and humbled by your lovely compliments for our our Resident Service team member Pearlyn. Please be assured we shall be sharing your heartwarming compliment with Pearlyn and thanking her for her dedication to providing a service level that surpasses those in our industry. We at Ascott Raffles Place, firmly believe in delivering service from the heart as this is very important in determining our guests’ stay satisfaction and nothing motivates us more than knowing our service has been a big contribution to the success of your stay with us. Thank you for making us feel valued too! --- It has truly been our great pleasure and privilege to have been of service to your family and you, and all of us earnestly look forward to welcoming you back and be of service to your family and again. We are at your service, and we wish your parents a blessed anniversary. Thank you for your valued support. --- Kind regards, The management of Ascott Raffles Place Singapore
Eunice T.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 173 week(s) ago

Had a very pleasant stay!! The room was spacious and the room is extremely clean. Wish we could stay for another night.

1 people find it helpful

Accommodation's Reply
20 Jan 2022
Dear Eunice, Greetings from your friendly team at Ascott Raffles Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. ---- We are thrilled to learn you are impressed with the décor and ambiance of our 108sqm Finlayson suite. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. --- All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. --- Kind regards, The management of Ascott Raffles Place Singapore
Low
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9,4

/10

Reviewed 175 week(s) ago

The Finlayson Suite is huge! The street view was also pretty great. But service was slightly off for our stay (asked for a bathrobe but in the end not delivered). Overall, still a nice stay.

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Accommodation's Reply
17 Jan 2022
Dear Low, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a comfortable stay with us, and you are impressed with the décor and ambiance of our fully equipped 109sqm Finlayson Suite. We sincerely apologise for the disappointment caused to you by our team’s failure to provide you with bathrobes when you requested, and we would like to assure you our various management teams shall investigate and counsel their team member concerned. All of us sincerely hope this slight detraction in your stay will not prevent you from staying with us again. Thank you for giving us the pleasure and privilege of hosting you at our serviced residence. We earnestly look forward to welcoming you back. Kind regards, The management of Ascott Raffles Place
Sharmely Y.
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6,9

/10

Reviewed 175 week(s) ago

Had requested an ice bucket and 2 wine glasses at the front desk during check-in. Almost a 1hr later we had to call room service only for them to tell us that the ice machine had broken down and they had no ice. But nobody had called us to let us know and nobody had brought up the wine glasses either. We had to leave the room for lunch, had set the privacy settings to do no disturb but someone had come into the room without my knowledge just to place 1 wine glass on the kitchenette. I am not really concerned regarding the lack of service on the requested items more so on the lack of privacy and security.
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Accommodation's Reply
17 Jan 2022
Dear Sharmely, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better experience for you. All of us sincerely wish you well as you embark on this next chapter of life. Thank you. Kind regards, The management of Ascott Raffles Place
Erza E.
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6,1

/10

Reviewed 182 week(s) ago

Awkward checking experience because 2 staff members were arguing in front of us at the reception area. They were more fixated on arguing and had not even noticed that we were already in the lobby ready to check in. Staff generally unfriendly and feel unwelcoming. Only saving grace was that the room is spacious and clean. But that first impression pretty much ruined our perception of the place. If you're driving, there ' s no car park at the building itself so you have to park at other venues close by with exorbitant parking fees. Don't trust the recent hype around this place.
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TAY
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9,7

/10

Reviewed 185 week(s) ago

Room is spacious and look exactly like the photos provided. Very well equipped and front desk is nice enough to let us check out at a later timing.

1 people find it helpful

Eugene
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6,1

/10

Reviewed 187 week(s) ago

Toilet bathtub hot water level spoil. Bed quite dusty feel itchy after sleeping on it. Don't feel comfortable at all. Checking out time I went down looking for the check out drop box suddenly one of the staff shout at me and use his finger point at me and use his finger gestures to call me over I think is quite rude. Mood spoil when leaving the hotel.
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Mohamed D. B. J.
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8,5

/10

Reviewed 189 week(s) ago

Nice hotel but the only donwnside is that they don't have a carpark nearby and need to source our own carpark.

2 people find it helpful

Evangeline K.
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8,5

/10

Reviewed 191 week(s) ago

Convenient venue and spacious room! Special mention to the receptionist (Shao Han) for the warm hospitality during check in and attending to our room service requests promptly!:).

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Tan J.
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10,0

/10

Reviewed 191 week(s) ago

Second time staying here. Great room, great service, wonderful stay. 10/10 would recommend for all. Breakfast was mediocre and not worth the additional money. Requested for two orange juice to go as we were too full and wanted to drink it later. However, was declined as the staff mentioned that since we chose to dine in, we are not allowed to opt for takeaway.
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1 people find it helpful

A C M.
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6,0

/10

Reviewed 196 week(s) ago

Not worth the money. Its a service apartment without any service crew on Sundays. Restaurant was closed too. Doesn't have a parking facility. Yet expensive.

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Lobby 4 Ascott Raffles Place Singapore

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.