Hotel Mi Bencoolen

Hotels
8,7
/10

Very Good

1.706 reviews

What Guests Say About Their Stay

Accessibility (28)
Staff Friendliness (27)
Bathroom (24)
Distance To City Center (23)
trissia s.
9,4
/ 10
Good room with affordable price. Friendly staffs, especially mr. Anuar, he did awesome services.
samuel w.
9,1
/ 10
Highly recommended. Friendly and helpful staff. The room is very clean the housekeeping crew did great job. 2 minutes walk to Bencoolen MRT, 10 mins to Bugis X, 10 mins to Chijmes. Will stay at this hotel again for the next visit.
Puspita S. P.
9,7
/ 10
I take family room since I go with my little family including my mother in law. So far the bed room enough for us, there are 2 queen bed inside the room. Room condition were clean and internet connection is very good 👍🏻 I can watching youtube from the LCD TV directly specially for kids song. I don’t need to activate my youtube on my phone again.
Adrian
9,4
/ 10
Awesome location, just a walk from Bencoolen MRT station. Hotel is brand new. Small but efficient and didn’t feel too tiny. Modern aesthetic and they even provide a loaner phone with data, so you technically don’t even need to spend money on SIM card.
Agust T. H.
9,7
/ 10
It's in good location, my family enjoyed this hotel.
In the Area
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41 Bencoolen Street, Bencoolen, Bugis, Singapore, 189623

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Hotel Mi Bencoolen is a hotel in a good neighborhood, which is located at Bencoolen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Mi Bencoolen

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41 Bencoolen Street, Bencoolen, Bugis, Singapore, 189623
Lobby Hotel Mi Bencoolen
Lobby 2 Hotel Mi Bencoolen

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About Hotel Mi Bencoolen

Hotel Mi Bencoolen is a charming and modern accommodation option located in the heart of Singapore. This hotel is designed to cater to both leisure and business travelers, offering a blend of comfort, convenience, and contemporary style. With its strategic location, guests can easily access various attractions, shopping districts, and cultural sites, making it an ideal base for exploring the vibrant city.

The hotel features a range of well-appointed rooms that are equipped with essential amenities, ensuring a pleasant stay for all guests. Each room is designed with a modern aesthetic, providing a cozy atmosphere that feels like a home away from home. Whether you are traveling solo, as a couple, or with family, Hotel Mi Bencoolen has accommodations that suit your needs.

One of the standout features of Hotel Mi Bencoolen is its commitment to providing exceptional service. The friendly and attentive staff are always on hand to assist with any inquiries or requests, ensuring that your stay is as comfortable as possible. From check-in to check-out, you can expect a warm welcome and personalized service that makes you feel valued.

In addition to its comfortable rooms, Hotel Mi Bencoolen offers a variety of facilities to enhance your stay. Guests can enjoy a refreshing dip in the outdoor swimming pool, work out in the fitness center, or unwind in the lounge area. The hotel also provides complimentary Wi-Fi throughout the premises, allowing you to stay connected during your visit.

When it comes to dining, Hotel Mi Bencoolen does not disappoint. The on-site restaurant serves a delicious selection of local and international dishes, catering to diverse palates. Whether you’re in the mood for a hearty breakfast, a light lunch, or a sumptuous dinner, you’ll find something to satisfy your cravings.

Why You Should Stay at Hotel Mi Bencoolen

Choosing Hotel Mi Bencoolen for your stay in Singapore comes with numerous advantages. Firstly, its prime location means you are just a stone's throw away from popular attractions such as Orchard Road, Bugis Junction, and the National Museum of Singapore. This makes it easy to explore the city without the hassle of long commutes.

Moreover, the hotel’s modern amenities and comfortable accommodations ensure that you have a relaxing retreat after a day of sightseeing. The combination of quality service, convenient location, and excellent facilities makes Hotel Mi Bencoolen a top choice for travelers looking for a memorable experience in Singapore.

Best Time to Stay at Hotel Mi Bencoolen

The best time to visit Singapore and stay at Hotel Mi Bencoolen is during the dry season, which typically runs from February to April. During these months, the weather is generally pleasant, with lower humidity and less rainfall, making it ideal for outdoor activities and sightseeing.

Additionally, if you’re interested in experiencing local festivals and events, consider planning your visit around the Chinese New Year, which usually falls between January and February. This vibrant celebration offers a unique glimpse into Singapore’s rich culture and traditions, making your stay even more special.

Transportation and Accessibility

Access to the Airport

Hotel Mi Bencoolen is conveniently located for travelers arriving in Singapore. The hotel is approximately 20 kilometers from Changi Airport, which is easily accessible via taxi or public transportation. The journey typically takes around 20-30 minutes, depending on traffic conditions.

For those who prefer public transport, the MRT (Mass Rapid Transit) system is a reliable option. You can take the East West Line from Changi Airport to Tanah Merah Station, then transfer to the Downtown Line to reach Bencoolen Station, which is just a short walk from the hotel.

Public Transportation

Getting around Singapore from Hotel Mi Bencoolen is a breeze, thanks to the extensive public transportation network. The hotel is situated near several MRT stations, including Bencoolen and Dhoby Ghaut, making it easy to access various parts of the city.

In addition to the MRT, Singapore also offers a comprehensive bus system that connects you to numerous attractions and neighborhoods. With the convenience of public transport, you can explore the city without the need for a car, allowing you to immerse yourself in the local culture and experience everything Singapore has to offer.

Unique Facilities at Hotel Mi Bencoolen

1. Outdoor Swimming Pool

The outdoor swimming pool at Hotel Mi Bencoolen is a perfect spot to relax and unwind after a day of exploring the city. Surrounded by lush greenery, the pool area provides a serene escape where you can soak up the sun or take a refreshing dip.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center that allows you to maintain your workout routine while traveling. With a range of cardio and strength training equipment, you can easily fit in a workout during your stay.

3. Business Center

Hotel Mi Bencoolen caters to business travelers with its dedicated business center. Equipped with computers, printers, and meeting rooms, the center provides a professional environment for conducting meetings or catching up on work.

Nearby Attractions at Hotel Mi Bencoolen

1. Orchard Road

Orchard Road is Singapore's premier shopping destination, located just 1.5 kilometers from Hotel Mi Bencoolen. This bustling street is lined with shopping malls, boutiques, and restaurants, making it a must-visit for shopaholics and food lovers alike. You can easily spend an entire day exploring the various stores and indulging in delicious cuisine.

2. Bugis Junction

Bugis Junction is another popular shopping and entertainment hub, situated approximately 1 kilometer from the hotel. This vibrant area features a mix of modern shopping malls and traditional markets, offering a unique shopping experience. Don't forget to check out the nearby Bugis Street Market for affordable fashion and souvenirs!

3. National Museum of Singapore

Located about 1.2 kilometers from Hotel Mi Bencoolen, the National Museum of Singapore is the oldest museum in the country. It showcases the rich history and culture of Singapore through engaging exhibits and interactive displays. A visit to this museum is a great way to learn more about the city’s heritage.

4. Singapore Art Museum

The Singapore Art Museum, situated just 1 kilometer away, is dedicated to contemporary art from Singapore and Southeast Asia. The museum hosts a variety of exhibitions and events, making it a great destination for art enthusiasts. Be sure to check their schedule for any special exhibitions during your visit.

5. Fort Canning Park

Fort Canning Park is a historical park located approximately 1.5 kilometers from the hotel. This lush green space is perfect for a leisurely stroll or a picnic. The park is home to several historical landmarks, including the Battlebox, a former WWII British underground command center.

6. Raffles Hotel

Raffles Hotel, one of Singapore's most iconic landmarks, is located about 1 kilometer from Hotel Mi Bencoolen. This luxurious hotel is famous for its colonial architecture and the original Singapore Sling cocktail. Even if you’re not staying there, you can visit the hotel for a meal or a drink at one of its renowned restaurants.

7. Clarke Quay

Clarke Quay is a vibrant riverside quay located approximately 2 kilometers from the hotel. This area is known for its lively nightlife, with numerous bars, restaurants, and clubs lining the waterfront. It’s a great place to enjoy a night out and experience Singapore’s nightlife scene.

8. Merlion Park

Merlion Park, home to the iconic Merlion statue, is about 2.5 kilometers from Hotel Mi Bencoolen. This popular tourist attraction offers stunning views of Marina Bay and is a great spot for taking photos. The park is also close to other attractions like the Marina Bay Sands and Gardens by the Bay.

9. Gardens by the Bay

Gardens by the Bay is a futuristic garden located approximately 3 kilometers from the hotel. This UNESCO World Heritage site features stunning Supertree structures, a Cloud Forest, and a Flower Dome. It’s a must-visit for nature lovers and those looking to experience Singapore’s innovative approach to urban gardening.

10. Chinatown

Chinatown is a vibrant neighborhood located about 2 kilometers from Hotel Mi Bencoolen. This area is rich in history and culture, with traditional shophouses, temples, and markets. Be sure to visit the Chinatown Heritage Centre to learn more about the area’s history and enjoy some delicious local cuisine at the many hawker stalls.

Tips and Tricks for Staying at Hotel Mi Bencoolen

Tips During Your Stay

To make the most of your stay at Hotel Mi Bencoolen, consider these tips: always check the hotel’s website for special promotions or packages that may enhance your experience. Additionally, don’t hesitate to ask the staff for recommendations on local attractions or dining options—they are more than happy to assist!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by planning your schedule around peak times. For instance, if you want to enjoy the swimming pool, consider going early in the morning or later in the evening when it’s less crowded. Also, make sure to explore the fitness center and take part in any fitness classes offered by the hotel.

Why Book Hotel Mi Bencoolen on Traveloka

When it comes to booking your stay at Hotel Mi Bencoolen, Traveloka is the ideal platform to use. Here’s why:

Extensive Accommodation Options

Traveloka offers a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Whether you’re looking for a cozy room at Hotel Mi Bencoolen or a lavish suite elsewhere, you’ll find the perfect fit for your travel needs.

Easy and Flexible Payment Options

With Traveloka, you can enjoy easy and flexible payment options. Choose to pay at the hotel upon arrival or take advantage of the PayLater feature, allowing you to secure your booking without immediate payment. This flexibility makes planning your trip hassle-free.

Customer Loyalty Program

Traveloka’s customer loyalty program rewards you for your bookings. By upgrading your Traveloka Priority level, you can earn amazing benefits and special perks, making your travel experience even more enjoyable.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights into the experiences of other travelers, helping you make informed decisions about your stay.

With all these advantages, there’s no reason not to choose Hotel Mi Bencoolen for your next trip to Singapore. Booking hotel through Traveloka ensures you get the best deals and a seamless travel experience. Don’t miss out on the opportunity to enjoy a memorable stay at this fantastic hotel!

All facilities in Hotel Mi Bencoolen

Swimming Pool Hotel Mi Bencoolen
Swimming Pool
Fitness Center Hotel Mi Bencoolen
Fitness Center
Lobby Hotel Mi Bencoolen
Lobby
Accommodation Services Hotel Mi Bencoolen
Accommodation Services
CleanAccommodation Hotel Mi Bencoolen
CleanAccommodation

Public Facilities

  • Parking
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Things to Do

  • Fitness center
  • Garden
  • Outdoor pool

Accessibilty

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Limited parking
  • Parking with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Mi Bencoolen

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

Late Check-out

You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Hotel Mi Bencoolen
342
Number of floors in Hotel Mi Bencoolen
9
Another facilities in Hotel Mi Bencoolen
Late check-out, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Safety deposit box

Frequently asked question in Hotel Mi Bencoolen

What are available facilities at Hotel Mi Bencoolen?
There are top facilites at Hotel Mi Bencoolen such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Mi Bencoolen?
The standard check-in time at Hotel Mi Bencoolen is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Hotel Mi Bencoolen provide breakfast?
Yes, Hotel Mi Bencoolen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hotel Mi Bencoolen

Traveloka (1.706)

Other sources (910)

8,7
Very Good

From 1.706 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

8,6

Meal

8,0

Location

9,2

Service and Facilites

8,8

People often mention about Hotel Mi Bencoolen
All
Accessibility (19)
Bedroom (18)
Distance to City Center (17)
Staff Friendliness (16)
Ambiance (15)
Bathroom (15)
Surroundings (13)
Wifi (13)
Hotel Area (12)
Check-in/out Time (11)
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Traveler Reviews Hotel Mi Bencoolen

Number of reviews per page
20
40
Customer reviews
N***a
icon-Medical
Medical
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

Good hotel, easy access, nice surrounding, friendly staff.

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Accommodation's Reply
19 Apr 2025
Dear Sir/Mdm, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed our convenient location, pleasant surroundings, and the hospitality of our team. It’s always our goal to make every guest feel welcome and at ease, especially during important visits like yours. We hope everything went smoothly with your medical trip, and we look forward to welcoming you back for a more relaxing stay in the future. Best regards, Ryan Tan Front Office Manager
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 4 week(s) ago

Friendly staff, clean, comfortable room atmosphere. The best choice of hotel.
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1 people find it helpful

Accommodation's Reply
11 Apr 2025
Dear Sir/Mdm, Thank you for your lovely feedback and for choosing to stay with us! We’re delighted to hear that you found our staff friendly, the room clean, and the atmosphere comfortable. It's truly rewarding to know that you consider us the best choice — that means a lot to our team. We look forward to welcoming you back for another pleasant stay in the future! Warm regards, Ryan Tan Front Office Manager
Devita D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8,8

/10

Reviewed 5 week(s) ago

The hotel and the room are near and clean. But the space and room size are a little bit small.

1 people find it helpful

Accommodation's Reply
01 Apr 2025
Dear Devita D. Thank you for your valuable feedback regarding your recent stay with us. We are pleased to hear that you found our hotel and rooms clean and conveniently located. We appreciate your comments about the room size and understand that space can sometimes be a consideration. We will keep your feedback in mind as we continue to improve and provide the best experience for our guests. We hope to have the pleasure of welcoming you back soon! Best regards, Ryan Tan Front Office Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 5 week(s) ago

Very clean & comfortable, suitable if you come alone, the atmosphere can be quieter if you are not noisy, the room is not very soundproof.

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Accommodation's Reply
04 Apr 2025
Dear Sir/Mdm, Thank you for your feedback! We are glad to hear that you found our space clean and comfortable. We truly appreciate your comments about the atmosphere, and we always strive to maintain a peaceful environment for all guests. We're sorry to hear that the room’s soundproofing wasn’t up to your expectations, and we'll certainly take your feedback into consideration for future improvements. We hope to welcome you back soon! Best regards, Ryan Tan Front Office Manager
Gladys A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 6 week(s) ago

It's close to the MRT station that goes to Changi. The staff are helpful and the room is comfortable.

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Accommodation's Reply
26 Mar 2025
Dear Gladys A., Thank you for your wonderful review! We're so glad to hear that you found our location convenient, especially with easy access to the MRT station to Changi. It's also great to know that our staff and the room made your stay comfortable. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Warm regards, Ryan Tan Front Office Manager
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Hasabi R. H.
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 8 week(s) ago

Leo & Gisselle. Mr. Yazid. Best staff ever in sigapore hotel

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Accommodation's Reply
14 Mar 2025
Dear Hasabi, Wow! Thank you so much for your amazing compliment! Leo, Gisselle, and Mr. Yazid will be thrilled to hear your kind words. We’re so happy that our team made your stay special, and we truly appreciate your support. We can’t wait to welcome you back for another fantastic experience! Best regards, Had Firdaus | Front Office Supervisor
Ferry
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 11 week(s) ago

Revisit so many times at this hotel, very good service when check in and check out. Still clean and comfort room

2 people find it helpful

Accommodation's Reply
24 Feb 2025
Dear Ferry R, Thank you so much for your kind feedback! We're thrilled to hear that you've had such positive experiences with our service during check-in and check-out. It's great to know that you continue to enjoy the cleanliness and comfort of our rooms. We truly appreciate your loyalty and we look forward to welcoming you back on your next visit! Warmest Regards, Leonard Toh | Front Office Supervisor
astrid k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8,5

/10

Reviewed 12 week(s) ago

when checking in it is very easy, fast and no deposit. what I like is because it is close to everywhere, right in front of Bencoolen MRT, bus stop, close to Bugis and Orchard, not to mention right next to the hotel is a mosque and a delicious Padang restaurant
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2 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Astrid K, Thank you for your wonderful review! We're thrilled to hear that you had a smooth check-in experience and found our location so convenient. It's wonderful to know you appreciated being near Bencoolen MRT, bus stops, and popular spots like Bugis and Orchard. We're also happy you enjoyed the mosque and the tasty Padang restaurant next door. We look forward to welcoming you back soon for another memorable stay! Warmest Regards, Leonard Toh | Front Office Supervisor
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 13 week(s) ago

Staff was very friendly, the bathroom has bidet and the hotel location is near mosque and a halal food. The sorrounding is also beautiful, near the chijmes, armenia street. A very convinient hotel in downtown singapore

3 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Sir/Mdm, Thank you for your wonderful review! We’re thrilled to hear that you had a pleasant stay and enjoyed the convenience of our location, as well as the nearby attractions like Chijmes and Armenian Street. It’s great to know that our friendly staff, the bidet in the bathroom, and the proximity to halal food and the mosque contributed to your experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit to downtown Singapore. If there’s anything else we can assist you with, please don’t hesitate to reach out! Best regards, Ryan Tan Assistant Front Office Manager
J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8,2

/10

Reviewed 15 week(s) ago

Very clean but its too small room

2 people find it helpful

Accommodation's Reply
24 Jan 2025
Dear Sir/Mdm, Thank you for your feedback! We’re glad to hear that you found the room clean. We understand that space can be a concern, and we’re sorry that the room size didn’t meet your expectations. As we are a budget hotel, our rooms are designed to maximize comfort within a compact space, but we truly appreciate your input. We hope to welcome you again and provide you with a more suitable room option on your next visit. Best regards, Ryan Tan Assistant Front Office Manager
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 15 week(s) ago

The staff was friendly and location was great near orchard

1 people find it helpful

Accommodation's Reply
22 Jan 2025
Dear Sir/Mdm, Thank you for your kind feedback! We’re so pleased to hear that you enjoyed our friendly staff and our convenient location near Orchard. It’s always wonderful to know that our guests had a great experience. We look forward to welcoming you again in the future! Best regards, Ryan Tan Assistant Front Office Manager
A***s
icon-origin-TRAVELOKA

8,5

/10

Reviewed 15 week(s) ago

It is quite good with strategic location, the service also nice

1 people find it helpful

Accommodation's Reply
20 Jan 2025
Dear Sir/Mdm, Thank you for your positive feedback! We're so glad to hear that you enjoyed our strategic location and that you found our service to your liking. We strive to provide our guests with the best experience possible, and your comments motivate us to continue doing so. We look forward to welcoming you back soon! Best regards, Ryan Tan Assistant Front Office Manager
L***s
icon-origin-TRAVELOKA

9,4

/10

Reviewed 16 week(s) ago

The hotel staff was friendly and helpful with early check-in.
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Accommodation's Reply
12 Jan 2025
Dear Sir/Mdm, Thank you for your kind feedback! We’re thrilled to hear that our staff made a positive impression and that you were able to check in early. We always aim to provide excellent service and ensure our guests have a smooth and pleasant experience. We hope to have the pleasure of welcoming you back in the future! Best regards, Ryan Tan Assistant Front Office Manager
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 17 week(s) ago

Great place with strategic location to city center
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1 people find it helpful

Accommodation's Reply
05 Jan 2025
Dear Sir/Mdm, Thank you for taking the time to share your feedback regarding your recent stay at our hotel! We are delighted to hear that our location made your stay convenient. We truly appreciate your comments and hope to welcome you back in the near future. Warmest Regards, Had Firdaus | Senior Front Office Executive
PRIMA Y.
icon-Business
Business
icon-origin-TRAVELOKA

9,4

/10

Reviewed 21 week(s) ago

I like Mi Bencoolen Hotel because the location is very close to Bencoolen MRT station and bus shelter to go to my workplace. Around the hotel it is also easy to find 24-hour halal food. The hotel staff service is friendly, helpful and also agile. Hotel rooms with modern design, sufficient lighting, and clean. Free drinking water from the tap in the bathroom. It's just that the room is a little less soundproof from the hallway. Overall I am very satisfied staying at Mi Bencoolen Hotel.
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4 people find it helpful

Accommodation's Reply
09 Dec 2024
Dear Prima, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at Hotel Mi Bencoolen. Your kind words inspire and motivate our team to continue providing exceptional service. We take great pride in offering each guest a warm and welcoming environment, and we will be sure to pass along your compliments to our dedicated team members. We’re thrilled that you chose our hotel, and we hope to have the pleasure of welcoming you back soon. Once again, thank you for your support. We look forward to your next visit! Yours sincerely, Had Firdaus | Senior Front Office Executive
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,1

/10

Reviewed 21 week(s) ago

I was staying in Mi Bencoolen for 4 nights in November 2024. I booked standard double room for 2 adults & my 4 years old daughter. The room is small that you cannot open 2 medium luggage at the same time. The music from nearby bar can be heard from our room too. However, the hotel is in perfect location for MRT as it is super close to Bencoolen (dtl line) and Bras Basah. Across the street is food court with lower price than other because Bencoolen surrounded by campus. Which it is perfect as we went to Singapore in rainy season. Super clean, they change our towel everyday.
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1 people find it helpful

Accommodation's Reply
06 Dec 2024
Dear Sir/Mdm, Thank you for sharing your feedback with us! We’re happy to hear that you appreciated our central location, with easy access to both Bencoolen and Bras Basah MRT stations, as well as the nearby food court offering great value. We’re also glad you found the hotel clean and enjoyed our daily towel service. We truly value your comments regarding the room size and noise from the nearby bar, and we’ll take them into consideration to enhance our future guests' experience. We understand the importance of comfort during your stay, especially when traveling with family, and we will continue to work on improving our accommodations. We hope to have the opportunity to welcome you and your family back to Mi Bencoolen for your next visit to Singapore! Best regards, Ryan Tan Assistant Front Office Manager
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 23 week(s) ago

The hotel and rooms are clean, drinking water is available in each room. The toilet already uses a jet washer. Easy access because it is close to the MRT and Bus lines. Highly recommended.
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6 people find it helpful

Accommodation's Reply
28 Nov 2024
Dear Sir/Mdm, Thank you for your positive feedback! We’re thrilled to hear that you found our hotel and rooms clean, and that you appreciated the convenience of having drinking water in the room and the jet washer in the bathroom. We’re also glad you enjoyed our central location, with easy access to the MRT and bus routes. We truly appreciate your recommendation and look forward to welcoming you back in the future! Best regards, Ryan Tan Assistant Front Office Manager
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Natcha P.
icon-origin-TRAVELOKA

8,3

/10

Reviewed 24 week(s) ago

House keeping team are noisy some times they shouldn't play music while working. As I'm a very light sleeper. I think the front office should keep the house keeping team not start working to close to my room in the mornings.

1 people find it helpful

Accommodation's Reply
27 Nov 2024
Dear Natcha P., Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the housekeeping team during your stay. We understand that, as a light sleeper, the noise from their activities was disruptive, and we regret that it impacted your experience. Please rest assured that we will address this with our housekeeping team to ensure that music and noise levels are kept to a minimum while working, especially near guest rooms. Additionally, we will review scheduling practices with the front office to prevent any early disturbances in the future. We appreciate your understanding, and we hope to welcome you back in the future for a more peaceful and enjoyable stay. Best regards, Ryan Tan Assistant Front Office Manager
R***i
icon-origin-TRAVELOKA

8,5

/10

Reviewed 24 week(s) ago

It's quite good for the view from the balcony, unfortunately when I asked for the room to be cleaned on the second day, they didn't clean it until the third day, the front office name Gisell needs to smile and lil bit friendly like the front office in the morning they are very friendly 😊
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4 people find it helpful

Accommodation's Reply
27 Nov 2024
Dear Sir/Mdm, Thank you for your feedback and for highlighting the beautiful view from your balcony. We're glad you enjoyed it! However, we apologize for the delay in housekeeping service and for not meeting your expectations on the second day. We will certainly review our procedures to ensure that such delays do not occur in the future. We also appreciate your comments regarding Gisell at the front office. We will share your feedback with her and the team, as we aim to ensure all guests receive the same warm and friendly service. Thank you for your constructive comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Best regards, Ryan Tan Assistant Front Office Manager
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Reni D. S.
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8,7

/10

Reviewed 24 week(s) ago

The location is close to everywhere, MRT and Shuttle access is close, the room was quite clean when we first arrived, but on the second day we asked for it to be cleaned but it wasn't very clean and the sheets weren't changed, the female receptionist staff were not very friendly and didn't smile, but the male receptionist and the door opener who wore a hat were friendly and smiled. Oh yeah, the room was a bit narrow so it was hard to open 2 large suitcases, but otherwise it was OK
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Accommodation's Reply
27 Nov 2024
Dear Reni D. S, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the location convenient, with easy access to the MRT and shuttle services. We also appreciate your comments regarding the cleanliness of the room upon your arrival and will ensure we address the cleanliness concern you mentioned for the second day. We apologize if the level of service provided by one of our receptionists did not meet your expectations. Your feedback about the friendliness of our team is valuable, and we will be sure to reinforce the importance of a warm and welcoming attitude with all staff. We also appreciate your note regarding the room size. While we strive to make the most of our available space, we understand that it can be challenging when traveling with large luggage. Thank you again for your valuable comments, and we hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Best regards, Ryan Tan Assistant Front Office Manager
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