JEN Singapore Orchardgateway by Shangri-La

Hotels
8,9
/10

Very Good

888 reviews

What Guests Say About Their Stay

Distance To City Center (10)
Surroundings (7)
Accessibility (7)
Family Friendly (7)
Alexander K.
9,7
/ 10
Good hospitality. We are arranged to lounge while waiting our room to be ready at check in time. Got upgrade for the 3rd night stay to superior city view. Very strategic location also!
Chua B. Z.
9,1
/ 10
We booked Club Twin room for the weekend to celebrate our Wedding Anniversary. The breakfast spread was surprisingly good, with great variety and quality food. We also enjoyed the lounge with pre-dinner snacks with unlimited alcohol. My son also had a splashing good time swimming at the rooftop pool with an awesome view! The location is also perfect in town area with lots of shopping and food options. After our son slept, we could go down and grab food from Don Don Donki which is 24 hr and an 24-hr MacDonalds 5mins away. Overall, we love the stay so much we are likely to come back again! Thanks for the awesome customer service :)
Ricky Harun
9,7
/ 10
Nice and pleasant hotel. Very good location at the center of Orchard Road. Highly recommendation for urban type traveler / business.
dessi a. w.
8,8
/ 10
It's a great location. The front office staff is so helpful. The room is clean and well designed.
Grace I.
9,7
/ 10
This hotel became my favorite. It was my 2nd stay and again I'm satisfied with the service. Location is great, above a mall and on walking distance of Somerset MRT station, also you can easily find bus / taxi stand nearby. Room is good, clean, and fully equipped.
In the Area
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277 Orchard Road, Orchard, Singapore, 238858

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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277 Orchard Road, Orchard, Singapore, 238858
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About JEN Singapore Orchardgateway by Shangri-La

Located in the heart of Singapore's vibrant Orchard Road, JEN Singapore Orchardgateway by Shangri-La is a modern hotel that perfectly blends comfort, convenience, and style. This hotel is not just a place to stay; it’s an experience that captures the essence of Singapore's dynamic culture. With its sleek design and contemporary amenities, JEN Singapore Orchardgateway offers a refreshing retreat for both business and leisure travelers.

The hotel boasts 499 well-appointed rooms and suites, each designed with a modern aesthetic and equipped with all the necessary amenities to ensure a comfortable stay. Guests can enjoy stunning views of the city skyline or the lush greenery of the nearby parks from their rooms. The hotel’s strategic location allows easy access to a plethora of shopping, dining, and entertainment options, making it an ideal base for exploring Singapore.

One of the standout features of JEN Singapore Orchardgateway is its rooftop infinity pool, which offers breathtaking views of the city. It’s the perfect spot to unwind after a day of exploring or to simply soak up the sun. The hotel also features a well-equipped fitness center, ensuring that guests can maintain their workout routines while traveling.

Dining at JEN Singapore Orchardgateway is a delightful experience. The hotel’s restaurant serves a variety of local and international cuisines, catering to diverse palates. Whether you’re in the mood for a hearty breakfast, a leisurely lunch, or a sumptuous dinner, the culinary offerings at JEN will not disappoint.

For business travelers, the hotel provides comprehensive meeting and event facilities, making it a popular choice for corporate gatherings and conferences. The dedicated staff is always on hand to assist with planning and execution, ensuring that every event runs smoothly.

In addition to its luxurious accommodations and facilities, JEN Singapore Orchardgateway is committed to sustainability. The hotel implements various eco-friendly practices, from energy-efficient systems to waste reduction initiatives, making it a responsible choice for environmentally-conscious travelers.

Why You Should Stay at JEN Singapore Orchardgateway by Shangri-La

Staying at JEN Singapore Orchardgateway by Shangri-La means immersing yourself in the vibrant culture of Singapore while enjoying top-notch amenities. The hotel’s prime location on Orchard Road places you right in the center of the city’s shopping and entertainment district. You’ll find yourself just steps away from iconic shopping malls, trendy boutiques, and a plethora of dining options.

Moreover, the hotel’s commitment to guest satisfaction is evident in its attentive service. The staff goes above and beyond to ensure that your stay is comfortable and enjoyable. Whether you need assistance with your luggage, recommendations for local attractions, or help with booking tours, the friendly team is always ready to assist.

Another reason to choose JEN Singapore Orchardgateway is the hotel’s focus on wellness. With its rooftop pool and fitness center, you can maintain your health and fitness routine while enjoying your vacation. The serene environment of the hotel provides a perfect escape from the hustle and bustle of the city.

Best Time to Stay at JEN Singapore Orchardgateway by Shangri-La

The best time to stay at JEN Singapore Orchardgateway by Shangri-La is during the dry season, which typically runs from February to April. During these months, the weather is generally pleasant, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with various festivals and events in Singapore, providing guests with a unique cultural experience.

However, if you prefer to avoid the crowds and enjoy lower rates, consider visiting during the shoulder seasons of May to June or September to November. While the weather may be slightly more humid, you’ll find fewer tourists, allowing for a more relaxed experience.

Transportation and Accessibility

Access to the Airport

Getting to and from JEN Singapore Orchardgateway by Shangri-La is a breeze, thanks to its excellent transportation links. The hotel is approximately a 25-minute drive from Changi Airport, which is Singapore’s main international airport. Taxis and ride-sharing services are readily available, providing a convenient option for travelers with luggage.

For those who prefer public transport, the airport also offers a direct MRT (Mass Rapid Transit) connection. You can take the East West Line from Changi Airport MRT Station to Tanah Merah MRT Station, then transfer to the Downtown Line, which will take you to the nearby Orchard MRT Station. From there, it’s just a short walk to the hotel.

Public Transportation

JEN Singapore Orchardgateway is well-connected to Singapore’s extensive public transportation network. The Orchard MRT Station, located just a short walk from the hotel, provides easy access to various parts of the city. The MRT system is efficient, clean, and affordable, making it the preferred mode of transport for both locals and tourists.

In addition to the MRT, numerous bus services operate in the area, offering further convenience for exploring the city. The hotel’s central location means that you can easily reach popular attractions, shopping districts, and dining hotspots without the hassle of traffic.

Unique Facilities at JEN Singapore Orchardgateway by Shangri-La

Rooftop Infinity Pool

The rooftop infinity pool at JEN Singapore Orchardgateway is a highlight of the hotel. Offering stunning panoramic views of the city skyline, it’s the perfect place to relax and unwind. Whether you want to take a refreshing dip or lounge by the poolside with a cocktail in hand, this facility is sure to enhance your stay.

Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center that caters to all workout needs. With modern equipment and ample space, you can maintain your fitness routine while enjoying your stay. The fitness center is open 24/7, allowing you to work out at your convenience.

Business Facilities

JEN Singapore Orchardgateway is an excellent choice for business travelers, thanks to its comprehensive meeting and event facilities. The hotel offers various meeting rooms equipped with the latest technology, making it easy to host conferences, seminars, and corporate events. The dedicated events team is available to assist with planning and execution, ensuring a seamless experience.

Nearby Attractions at JEN Singapore Orchardgateway by Shangri-La

Orchard Road

Just a stone's throw away from JEN Singapore Orchardgateway, Orchard Road is Singapore's premier shopping destination. Stretching over 2.2 kilometers, this bustling street is lined with shopping malls, boutiques, and restaurants. From high-end luxury brands to popular retail chains, Orchard Road has something for everyone. You can easily spend an entire day exploring the various shopping options, indulging in delicious food, and enjoying the vibrant atmosphere. The distance from the hotel is approximately 0.5 km, making it a quick and easy walk.

Singapore Botanic Gardens

Located about 2.5 km from the hotel, the Singapore Botanic Gardens is a UNESCO World Heritage Site that offers a serene escape from the city’s hustle and bustle. This lush green oasis is home to a diverse range of flora and fauna, including the famous National Orchid Garden, which boasts over 1,000 species of orchids. Visitors can stroll through the beautifully landscaped gardens, enjoy a picnic, or simply relax in the tranquil surroundings. The gardens are also a great spot for photography, with picturesque landscapes and vibrant flowers.

Marina Bay Sands

Marina Bay Sands is one of Singapore's most iconic landmarks, located approximately 4 km from JEN Singapore Orchardgateway. This integrated resort features a stunning hotel, a shopping mall, a casino, and the famous SkyPark, which offers breathtaking views of the city skyline. Visitors can enjoy a variety of attractions, including the ArtScience Museum, the Marina Bay Sands SkyPark Observation Deck, and the Spectra Light and Water Show. The resort is also home to a wide range of dining options, from casual eateries to fine dining restaurants.

Gardens by the Bay

Just a short distance from Marina Bay Sands, Gardens by the Bay is a must-visit attraction for nature lovers. Located about 4.5 km from the hotel, this futuristic garden features the iconic Supertree Grove, Cloud Forest, and Flower Dome. Visitors can explore the various themed gardens, take a stroll along the OCBC Skyway, and enjoy the stunning light and sound show at night. Gardens by the Bay is a perfect blend of nature and technology, making it a unique experience for all ages.

Sentosa Island

Sentosa Island, located approximately 8 km from JEN Singapore Orchardgateway, is a popular resort destination that offers a wide range of attractions and activities. Visitors can enjoy Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark, and beautiful beaches. Sentosa is also home to various dining and entertainment options, making it a great place for a day of fun and relaxation. The island is easily accessible via the Sentosa Express monorail or by cable car, providing a scenic journey to this tropical paradise.

Chinatown

Chinatown is a vibrant neighborhood that showcases Singapore's rich cultural heritage. Located about 3 km from the hotel, this area is filled with traditional shophouses, temples, and markets. Visitors can explore the Chinatown Heritage Centre, sample delicious street food at the Chinatown Food Street, and shop for souvenirs at the bustling Chinatown Street Market. The area is also home to the stunning Buddha Tooth Relic Temple, which is a must-visit for those interested in history and culture.

Little India

Little India is another cultural gem located approximately 3.5 km from JEN Singapore Orchardgateway. This colorful neighborhood is known for its vibrant streets, aromatic spices, and bustling markets. Visitors can explore the Sri Veeramakaliamman Temple, shop for traditional Indian goods at the Tekka Centre, and indulge in authentic Indian cuisine at one of the many restaurants. Little India offers a unique glimpse into Singapore's multicultural society and is a great place to experience the local culture.

Clarke Quay

Clarke Quay is a lively riverside quay located about 3 km from the hotel. This area is famous for its vibrant nightlife, with numerous bars, clubs, and restaurants lining the waterfront. Visitors can enjoy a leisurely stroll along the Singapore River, take a river cruise, or dine at one of the many eateries offering a variety of cuisines. Clarke Quay is a great place to unwind after a day of exploring the city and experience Singapore's nightlife.

Singapore Flyer

The Singapore Flyer, located approximately 4 km from JEN Singapore Orchardgateway, is one of the world's largest observation wheels. Standing at 165 meters tall, it offers breathtaking views of the city skyline and beyond. A ride on the Singapore Flyer is a must-do for anyone visiting Singapore, providing a unique perspective of the city’s landmarks. The attraction also features a 4D experience and various dining options, making it a great spot for families and couples alike.

National Gallery Singapore

Located about 3.5 km from the hotel, the National Gallery Singapore is a premier art museum that houses an extensive collection of Singaporean and Southeast Asian art. Housed in the former Supreme Court and City Hall buildings, the gallery features stunning architecture and a variety of exhibitions. Visitors can explore the diverse range of artworks, attend workshops, and participate in guided tours. The National Gallery is a cultural hub that offers a deeper understanding of Singapore's artistic heritage.

Tips and Tricks for Staying at JEN Singapore Orchardgateway by Shangri-La

Tips During Your Stay

To make the most of your stay at JEN Singapore Orchardgateway, consider these helpful tips. First, take advantage of the hotel’s location by exploring Orchard Road and its surrounding attractions. Don’t hesitate to ask the hotel staff for recommendations on local dining and shopping options; they are always eager to help. Additionally, consider using the hotel’s concierge service to book tickets for popular attractions in advance, saving you time and ensuring you don’t miss out.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the hotel’s facilities during your stay. Start your day with a workout at the fitness center, followed by a refreshing dip in the rooftop infinity pool. If you’re looking to unwind, consider booking a spa treatment at the hotel’s wellness center. Don’t forget to check out the dining options available; the hotel’s restaurant often features special promotions and themed nights that you won’t want to miss.

Why Book JEN Singapore Orchardgateway by Shangri-La on Traveloka

Extensive Accommodation Options

When you book JEN Singapore Orchardgateway by Shangri-La on Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a cozy room for a solo trip or a spacious suite for a family vacation, Traveloka has you covered. The platform offers various choices, from budget-friendly options to luxurious stays, ensuring that you find the perfect fit for your needs.

Easy and Flexible Payment Options

Traveloka makes booking your stay at JEN Singapore Orchardgateway hassle-free with its easy and flexible payment options. You can choose to pay at the hotel upon arrival, allowing you to manage your budget more effectively. Additionally, Traveloka offers a PayLater option, enabling you to secure your booking now and pay later, giving you more flexibility in your travel planning.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards you for your loyalty, making your future travels even more enjoyable.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights from travelers who have stayed at JEN Singapore Orchardgateway, helping you make informed decisions about your accommodation. You can read about other guests’ experiences, tips, and recommendations, ensuring that you have a great stay.

With all these advantages, there’s no reason not to choose JEN Singapore Orchardgateway by Shangri-La for your next trip to Singapore. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience in this vibrant city!

All facilities in JEN Singapore Orchardgateway by Shangri-La

Bar, Cafe and Lounge JEN Singapore Orchardgateway by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Singapore Orchardgateway by Shangri-La
Swimming Pool
Fitness Center JEN Singapore Orchardgateway by Shangri-La
Fitness Center
Lobby JEN Singapore Orchardgateway by Shangri-La
Lobby
Exterior JEN Singapore Orchardgateway by Shangri-La
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Poolside bar
  • Snack bar

Public Facilities

  • Parking
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Refrigerator
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool cabanas

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Singapore Orchardgateway by Shangri-La

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

Late Check-out

You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at JEN Singapore Orchardgateway by Shangri-La
499
Number of floors in JEN Singapore Orchardgateway by Shangri-La
20
Another facilities in JEN Singapore Orchardgateway by Shangri-La
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in JEN Singapore Orchardgateway by Shangri-La

What are available facilities at JEN Singapore Orchardgateway by Shangri-La?
There are top facilites at JEN Singapore Orchardgateway by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Singapore Orchardgateway by Shangri-La

8,9
Very Good

From 888 reviews

Provided by travelers on
Cleanliness

9,2

Room Comfort

9,1

Meal

8,5

Location

9,4

Service and Facilites

9,0

People often mention about JEN Singapore Orchardgateway by Shangri-La
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Bedroom (5)
Distance to City Center (4)
Surroundings (4)
Accessibility (4)
Room Space (4)
Staff Friendliness (3)
Wifi (3)
Activity Option (3)
Hotel Area (3)
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Traveler Reviews JEN Singapore Orchardgateway by Shangri-La

Number of reviews per page
20
40
Customer reviews
d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

Friendly service, the room is worth the price, besides that, it is very easy to find food and it is also close to Orchard so transportation is minimal.
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Novie G.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 2 week(s) ago

As usual, we always stay at Jen Hotel every time we visit Singapore. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.

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mulyanah
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10,0

/10

Reviewed 7 week(s) ago

Location is good for holiday or business trip. Only few step away to MRT sommerset and bus shelters. Room is great. Service is excellent.

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G
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 8 week(s) ago

the location is right above the Somerset MRT, the elevator that goes directly to the MRT is still smooth in the morning. but if it's already afternoon and evening, it takes a long time to wait and fills up quickly because it is one with the elevator access for mall visitors. if you choose a quiet elevator, you can choose the elevator at the hotel entrance. below it is the Somerset mall which is quite complete. the road access is quite busy even at night. to Orchard, just walk very close. the room is OK, unfortunately the TV can't access YouTube yet. if the city view can view Marina Bay Sands, we chose the city view which can see the Singtel building, but the Singtel building is being renovated, I don't know what building it will be. for those who like cold water, this is really okay. on each floor there is an ice cube machine that we can take at any time. there is also a vending machine on each floor. this is a very good choice for a family trip with toddlers. access is okay, close to everything, the surrounding facilities are also very good.
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r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8,6

/10

Reviewed 12 week(s) ago

The hotel is strategically located inside a mall, near the MRT, the room floor was not cleaned for 3 nights, hair was still under the chair from the time I entered the room until I checked out, there was a queue for breakfast, the food menu was not changed for 3 days, only the variety of noodles was changed, there was a queue for the elevator if I wanted to go up and down to the hotel from the mall.
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N***i
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8,5

/10

Reviewed 19 week(s) ago

Please review the bathroom design. It's bit not convenience, no place to hang the towel and clothes properly

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Cipta C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 42 week(s) ago

It was fun with kids and we have a compliance.

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A***e
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9,4

/10

Reviewed 47 week(s) ago

Hotel near MRT and 24 hours supermarket.

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Vanny R.
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8,5

/10

Reviewed 55 week(s) ago

Good location right at gateway mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.

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Kaninta N.
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9,7

/10

Reviewed 61 week(s) ago

Great experience and facilities.

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Dressy C.
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9,7

/10

Reviewed 62 week(s) ago

Tempat strategis, staff sangat ramah dan membantu, tempat favourit saya kalo berada di singapore.

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Christine H.
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9,7

/10

Reviewed 65 week(s) ago

We stayed here for holiday and this was our second stay, we booked superior city view room and request extra bed on site but all extra bed fully booked, the receptionist was so helpful she gave us a room with sofa bed and surprisingly she gave a little surprise for my daughter who was birthday on the date we checked in. She was very happy! Thankyou for the great hospitality Jen Hotel and sure we'll come back again.
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Yoga E. W.
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10,0

/10

Reviewed 66 week(s) ago

Excellent hotel service and friendly staff, definitely and will be always come back

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Fauzan M.
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9,7

/10

Reviewed 68 week(s) ago

Room is neat, not to mention it is spacious by design with super comfortable bed. The filtered tap water is a nice thing to have, and the shower has nice pressure and warmth. The rooftop pool is very comfortable with pool water that is gentle to the eyes and skin. The staffs are also so kind and accommodating. Very well worth it!
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Muthiara H.
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10,0

/10

Reviewed 74 week(s) ago

It's a great hotel to stay at singapore. So near from the Orchard Rd, just going down it's already at 313 Somerset. Easy to get food & for shopping around Orchard. About the room, I booked with panorama room, big room with extra bed & there's a sofa, and also comfy bathroom + bath tub (with city view🌃). Swimming pool with the MBS view, what a nice view! One of the best recommendation Hotel to stay if you wanna stay near the Orchard Rd.
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1 people find it helpful

Risa t.
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9,7

/10

Reviewed 75 week(s) ago

Fun, spacious rooms and hotel staff are kind and friendly.
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Duangporn W.
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10,0

/10

Reviewed 76 week(s) ago

Good service and very convenience for shopping (:.

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Tanawan Wanitwisutchai
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10,0

/10

Reviewed 76 week(s) ago

Good service and very convenience for shopping (:.

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Mutiara I. D. H.
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9,7

/10

Reviewed 79 week(s) ago

Best location, best ambience, worth for price.

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Rekso Priyohutomo Suroso
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8,5

/10

Reviewed 87 week(s) ago

Good hotel with great facilities and near MRT station. Place in centre of Orchard road and easy way to find food and shopping centre.

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Exterior 4 JEN Singapore Orchardgateway by Shangri-La

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.