Village Hotel Changi by Far East Hospitality

Dear A***a, Thank you for your detailed feedback! We’re delighted to hear that you found the room clean and comfortable, and that our staff were friendly and accommodating. It’s great to know that our hotel met your needs for both business and travel. We apologize for the inconvenience caused by the air conditioning being too cold, but we’re glad you found a manageable solution. We look forward to welcoming you back for another pleasant stay. Best Regards, William Charles Dorai Assistant Front Office Manager

Dear W***i, Thank you for your honest review. We appreciate your detailed feedback and apologize for the inconveniences you experienced during your stay. We’re sorry for the delay in providing cutlery with your room service order. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure it doesn’t happen again. We understand that the proximity to the abandoned hospital may be unsettling for some guests. We will take your comments into consideration as we work to improve the overall guest experience. We apologize for the cleanliness issues in the bathroom. This is not acceptable, and we will reinforce our cleaning protocols with the housekeeping team to prevent such occurrences in the future. The extra door in the bedroom is indeed a connecting door to the adjacent room, which is sometimes locked for privacy. We will look into ways to make this clearer for our guests. We also acknowledge that the hotel could benefit from some renovations and will take your feedback into account as we plan future updates. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Yee C.H.B, Thank you for your lovely review! We’re delighted to hear that, despite the hotel’s age, you were impressed by what we have to offer. It’s wonderful to know that our friendly and helpful staff made a positive impact on your stay. We’re glad you appreciated the convenience of our shuttle bus service and our location in the quiet neighborhood near Changi Village Food Centre. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Muhammad M, Thank you for your feedback. We are glad to hear that you found everything satisfactory during your stay, except for the absence of a bidet spray. Your comments are important to us, and we will take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience. Best regards, William Charles Dorai Assistant Front Office Manager

Dear Maxwell, It is great to hear that you had a wonderful stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon. Warm regards, William Charles Dorai Assistant Front Office Manager