Hostal Castilla I - Atocha

Las recepcionistas son muy majas. El hostal está muy céntrico pero las habitaciones, ventanas y cortinas necesitan una reforma. Mi cortina estaba rota… la limpieza es bastante básica.

Amazingg and easy to find. Perfect room for just me.

Loved it!

Lovely place right in the heart of the city.

La habitación tenia un terrible olor, solo reserve una noche para descansar

The hotel was on the second floor and situated in an older Spanish building. (A lift was available). The staff and I got by with my very little Spanish. There was a map on the wall and a tear off copy which was very handy. It is close to Anton Martin tube station which with a little planning can get you all round Madrid. There are a lot of restaurant/cafes and the hotel is close to a square with more. I found a supermarket quite close.

Didn’t get the room I paid for when I arrived. Night staff was apologetic and did what he could to get my room the next day. The next morning was different. Lady at the counter talked to me like I was inconveniencing them. Very rude and condescending. Said “this is a hostal” but the the website clearly stated with photos king bed with balcony. I got a double bed with a lovely view of the back of the building and no balcony. I wasn’t even asking for anything extra. She was upset we had to make the change. The hostal itself is just alright. Old and in need of renovation. If I really wanted to make a fuss, I should ask for compensation since there is a difference in price for the two rooms.

Decent value for the price, but the room was tiny and cleanliness left something to be desired. There was mold in the shower and on the bathroom ceiling, and the blankets on the beds had visible stains/discoloration/potentially also mold. Room was tidied daily, but could use a good deep clean. Location is great - 10 minute walk to Plaza Mayor, a Metro stop within a block or two - with plenty of good food/coffee/shopping nearby, and beds were comfortable.

Limpio, privado y seguro.

I really liked the staff at this hostel, they were so kind and helpful! There was a match going on so prices in Madrid were high, but this wasn’t bad. Small room but great location and communication. Comfortable beds, a bit of noise from the street and next room, though it has been far worse in other places I’ve stayed here. I felt safe and welcome, so that was the most important to me!

Ok

Encontre que el precio es muy alto para el tipo de habitación y servicio. Habitacion muy pequeña para 3 personas y no tienen articulos de baño.Tiene buena localización y el staff es excelente. La limpieza buena.

Good

Nice place, nice location.

Great place and kind people that work there!

The staff is curteuos and helpful. Rooms are very small and in need of renovation, specially the bathrooms. Shower looks gross. There was dirt under the bed. Bed was okay, however it had just one long pillow on it; not good for two people to share.

Cuarto centrico para estadias cortas. Tenia baño dentro por lo que es mut conveniente. A 8-10mins de Gran Via

Enjoyed my stay at Hostal Castilla. All of the employees I interacted with were kind, patient, insightful and helpful. My room was small, but worked for one person. It was clean, it had air conditioning and a mini fridge. Although I was a little nervous when I walked into the building and there were other hostals in the same building, it was safe and the location was close to many tourist sights. It was good for the price, just depends on what you're looking for.

Everething was great at the hostal, great ubication

We arrived around 8pm to find that the room we were assigned was different than the one we booked. We booked a room with a King bed. We were assigned a double bed. I was expecting a small room but the bed was to be large enough for 2. This room and bed was not. The front desk told me there were no rooms with king beds. I sent a message to my contact agent via text about the issue. They told me that a double bed in Spain is equivalent to a king bed in the USA. This is a lie! I stayed at 4 different places while in Spain on this trip and I had an actual King sized bed in 2 of them the other was a queen bed. I then sent them the listing of the posting online in Hotels.com that I booked. It clearly says King bed (there are other listings that site single bed, double bed,). So the bottom line is they took my money and did not provide me with the room I paid for. At the time I had no choice but to stay. They made no concession or any attempt to accommodate or remedy this situation. The only positive is the location. This stay was the lowest point of our trip to Spain. I hold Hostal castilla and Hotels.com accountable. This was a failure on both institutions. We paid far to much for the accommodations and service provided ($170/night). My advice would be to pay the extra $30 at a competing hotel and stay there. Avoid this hotel.