Comfort Suites Johnson City near University

The toilet paper sheets blankets, pillows & mattresses were horrible. So uncomfortable.

The front desk agent was excellent, she expedited check in like a well seasoned pro. Kudos. Room was a different story. The bathroom was outdated and the rug was dirty/dingy. Three outlets I tried to use didn't work and I had to take the coffee pot to the bathroom. The air conditioner was noisy. Breakfast was pitiful. This was such a disappointment we drove pretty far from the interstate because this hotel was rated excellent. It's sad to say I'll never come back.

The room was clean. The outlets in our room wouldn't secure the plugs, and the plugs would fall out. The USB outlets didn't receive enough juice to charge anything. The best thing I can say about the breakfast is that the coffee was good. The rest was not good at all. We won't start again.

Our reservation was cancelled and they were not helpful. The breakfast was terrible. No refill on food/supplies. Missing food items. No beverages in cooler in lobby.

The room was very spacious and comfortable. It was cold in the room when we arrived and took a bit to warm up but once it did the room was great. I would stay at this hotel again. The breakfast was limited but we made due.

Breakfast was less than good!

The staff was not helpful.

We had a good stay here. The room was clean and well set up. It is an older property, which does show in some of the features. We had an issue with our keys not working on outside doors, even after taking our keys to the front desk, but the front doors were available even late at night. The bed was comfortable and one of our favorite restaurants was right next door. It was a good stay at a good price.

Several restaurants near hotel

Very nice hotel

Mgr on duty very helpful

This property was disgusting. The first room we got, the sheets had not been changed and were stained with food crumbs on them. The second room she put us in had blood and urine stains on the quilts and the couch had a a tear in it. We then decided to check out, but the front desk lady insisted we try one more room. At first glance this room was much better. However, when we pulled all the bedding off, we found more blood stains on the quilt. We ended up stripping the beds to the sheets that appeared clean with no stains, sprayed them with disinfectant and we slept with the throws and travel pillows that were in our car. The carpet was also very nasty with stains and felt very dirty. The bathtub also had stains and looked very dirty. The lady at the front desk was not welcoming or friendly. She did apologize for the condition of their rooms, but she was nonchalant and unfriendly. We would never stay here again. This was a one night stay for us as we were passing through thank goodness. I would rather sleep in my car!

Dry nice clean and safe

Liked location, very close to where we needed

Hotel was clean and room was very large. Beds were comfortable but you do get some road noise.

Check-In was less than convenient. Breakfast was less than expected. Uncooked food and limited options.

The room was not clean. All the bed sheets and blankets were not clean the staff did give me clean ones when I asked

It is a decent hotel we have stayed here a few times

Terrible customer service at the desk. Unfriendly clerk!

Great service and excellent rooms