Country Inn & Suites by Radisson, Charleston South, WV

The hotel was infested with cockroaches. We had to check out after 1 night.

They do not accept tap pay. I also learned that most places do not accept contactless. Since hotels do not allow contactlesz payment or tap pay, we will no longer be staying in any hotel ever again. Of course b&b's are available they accept contacess payments.

There was mold on the ceiling in my room. Difficult to leave the property if making a left turn, very inconvienient to get back on the interstate

Milton cancelled issue

Avoid the La Quinta at Brandon—it’s been a terrible experience for my family and me. Upon check-in, the representative tried to charge us twice, and I had to point out that we’d already paid for one night. You’d think she could see this on her end, but I had to show her the charge myself before she responded, “Oh, okay.” On Saturday, things got worse: we had no hot water for showers, noticed two small roaches, and the showerhead came loose and hit my child on her head. Called For the manager and he responded it’s plastic . The pool area the metal door is on a stone half of the hinges. A metal wire is what’s keeps the door shut. So far, the customer service has been awful. I called front desk to let them know my room needed change they responded they didn’t have any rooms available. I explained my concern . Holes on the wall .Sunday no water . We noticed weird people coming into the hotel. At check out the system was down so I wasn’t able to get my receipt. Worse experience ever !

Place was clean and had no problems

There were about a dozen cockroaches in the room. The mattress was sunken in. Part of the floor was squishy like it was rotten underneath

Didn't like you had to walk across long busy streets to get to many of the Restaurants surrounding the area.

The exterior had not been renovated yet, we were kinda apprehensive about checking in to the hotel. We decided to give it a chance and was glad we did. The interior was fully renovated, brand new everything! The rooms were immaculate with that new carpet smell and the bathrooms where very modern looking.

Near Brandon Mall & Restaurants