Courtyard by Marriott Akron Fairlawn

A very clean and accomodating motel.

Our stay wasn't pleasant at all. When I was checking in, I asked if yall had a UPS discount (most hotels do), the receptionist searched for a bit & said, "I got it on there for you!" We went up to our room and first couple things we noticed was the wallpaper falling off the walls, loud heating unit, and the shower looked like it hasnt evem been touch from the last guests. An hour after being there, my phome dinged a bank notification for $380, I declined it as that is not even close to the amount I was told (this was 11ish at night). The next morning i woke up to another bank notification for $360. I decided to go down and talk to the receptionist to try and get some clarity. She was somewhat helpful and told me she would look into it further. As I was walking back to the elevator, I saw a note on the pools door saying "closed until further notice (wasnt there when we arrived) & that was a huge part of why we booked this hotel. I got my family ready for breakfast and we headed back downstairs.. After talking more with the receptionist, I decided to cancel our reservation for that evening and find somewhere else to go. As we were leaving, we looked into getting breakfast at their restaurant and it BLEW MY MIND to see it qas nearly $7 for 1 BOWL of cereal! Are yall insane?! I received my receipt by email some time later and was still overcharged and guess what?! No UPS discount on it.

Not too keen on the Starbucks bistro inside this Courtyard. Definitely check the accuracy and quality of the food prepared. Also would NOT accept Room#101 in that toilet is so low sitting and difficult to get back to standing.

Good stay good service

Sfd

No TV service Was originally told maintenance would come to look at it. 4 hours later went to front desk and was told it’s been out since Friday. Possibly would be fixed by Sunday morning. Sunday it wasn’t fixed yet so bought suggested cable to go from iPhone to hdmi ($50 ) only to find out no way to adjust volume ( max only ) and connection timed out ever few minutes. So no Sunday football For the hotel brand and price point extremely dissatisfied. Towel rack by sink falling off the wall 2 towels 2 hand towels and 2 wash cloths and no floor mat for a reservation for 2 adults

There wasn’t any food for breakfast. They were out of everything. I had my 90 year old father there and I couldn’t get him anything for breakfast.

I expected my room to be luxury and smell good. My fridge did not have a freezer and I wasn’t pleased with my shower at ALL.

Our soap was open and used in shower, body was empty. Tried to call front desk and just rang, no answer. We stayed the night for the Akron Marathon and were awoken at 3am by loud music and yelling from the parking lot. Tried to call front desk with no answer and the yelling continued outside for at least 30 minutes. Could not fall back asleep and we were concerned. No one at front desk in morning to talk to and only had a phone number listed to check out.

You canceled my reservation and when I arrived you were sold out. I pre checked in and when I arrived there wasn’t a room.