Courtyard by Marriott Waikiki Beach

It was great and affordable

I am a Gold member for Marriott and thought that the standards of Courtyard will be maintained and hence booked 2 rooms (for family for 4) for 8 nights (Dec 23- Dec 31). But to my surprise, this is the worst stay I ever had on my vacation. The only positive point was the location of the hotel. Here is my feedback and hoping people will make informed decision since after the experience I saw the earlier reviews. 1) Rooms are very small and impossible for even 2 people to stay comfortably 2) Bathrooms are terrible - Shower area you will keep hitting your elbow since it is too small 3) Cleaning Staff misses the room cleaning (even though it is alternate days) and when you remind them, they gave the response that it happens during peak season 4) Incorrect info - The hotel staff told us that parking is 15 USD/ day but it was 58 USD. Not a big deal but staff gave wrong info at check-in I think this was not a Courtyard hotel before but has been rebranded as Courtyard. I hope that things improve going forward

They were very flexible with us using the pool and facilities before we could check in and after we checked out due to flight schedules. Staff were friendly and helpful. However the room was shocking, I am suprised Marriott would put their name on the hotel with these rooms. However we were is a different tower that was an obvious purchase and is being remodeled. Room was old, grimy, grout stained in shower….it was pretty bad….good thing that stuff don’t bother me too much. Location is awesome. Kids loved the hot tub and pool.

Location, very helpful staff.

There were not enough towels in the bathroom, so I asked a front desk to have housekeeping stuff to bring more towels. It took more than 3 hours for them to bring the towels. They said that they did not have enough towels....??? We asked a front desk to have a bellman to bring our luggage to the room since my wife and I had bad back. We waited more than 2 hours and finally we gave it up and brought all lauggage by ourselves.

Very poor condition property. Marriott had acquired a couple of old buildings and put them as hotel. Rooms are small, bathroom is very small. We ran into many issues- Internet not working, phone not working, keys were not working every other day. It’s a cheap motel with a Marriott name, not worth the money

I did not end up staying here after reading so many really horrible reviews about the bad smells, mold in rooms, old mattresses and noise! These were recent reviews and I was traveling related to a medical issue so did not want any added stress. They did reimburse me for 1/2 of my reservation cost with help from Expedia .

We couldn’t open the bathroom door at 4 am and we had to wait until 6 am for someone from the engineering department to fix the lock. Housekeeping is every other day, but it was very superficial. They didn’t vacuum or clean the sinks. One of those days we didn’t have towels. The information in Expedia for this hotel is kind of deceiving. The amenities are not what Expedia shows.

It’s ok

Friendly staff Rooms dated and ok. Could use upgrade

Properties are just old and should have advised us of 66.00 parking when we booked. People were awesome and pleasure to work with

I am a loyal Marriott traveller due to brand, customer service and cleanliness. However, I was disappointed in my recent stay at Courtyard Waikiki. At first entrance at the hotel, we were welcomed and greeted by reception. The main lobby had the Marriott standard and vibe. The staff was courteous and accommodating. As you enter the elevator, you start to see the hotel dated and aged. The elevator handrails was not screwed in well. The carpet was faded. We were situated on the 9th floor where hallway baseboards were peeling paint and light bulbs burnt out (or possible removed to save electricity). As we enter our room, the bed felt and looked clean. But other aspects of the room did not have the Marriott quality. To name a few examples -- drywall was patched. TV remote control was dirty. Metal door hinges were rusty. The worst part of the room was the bathroom which had soap scum on the glass door and mould/mildew around the grout. The sink also had "green ring" around the drain. The hotel has 2nd day cleaning service policy and we had made the front desk aware about our experience on that eve. After arriving from our 2nd day activity, the beds were turned down and tucked in but everything else was the same. Upon our check out, we had advised the front desk management and showed them photos of our experience.

Great location. Conditions of rooms not what was expected/pictured.

Quick easy check in

A very nice stay. Felt like home

Clothes were left in are room ??, back patio was dirty , carpet was unraveling we have twin 18 month old girls. Loved the location little noisy but Waikiki very beautiful place most people real nice..

Excellent altogether

Very noisy hotel.

Nonwater from day 1 And had to wait long time to run the waters before getting hot(warm) shower A Bit old building clean but could be cleaner

Front desk was excellent. Allowed me to check in early. Couple of concerns. Bed sheet was stained on one bed, hair found stuck in the bathroom maroon wall and there was no water until 4pm. I wasn't able to use the restroom or shower in my own room. I was given a key to use a hospitality room in the next building. The valet service was good, they met my request by having my personal vehicle stay in the lot however after I checked out on 11/14/24 I found my license plate cracked and bent.