Extended Stay America Suites Phoenix Scottsdale Old Town

Super dirty and gross. Bedsheets looked unclean. Little hairs on the pillows smelled terrible and was super overpriced. This might be one of the worst hotels I’ve ever stayed in in my whole life.

This is literally a Motel. Very nice for a Motel but in no way a hotel. The beds are on stilts.

Was a low level motel.

Morning desk lady was extremely rude, water in the bathroom smelled like sewer, toilet kept backing up, floors were filthy, no USB port, and they kept giving my room to other guests.

Near Old Town Scottsdale. Most of the furniture has worn portions that were well past needing replacement.

They had roaches.

The room was clean when we got in, but during our stay it never has been cleaned. The interior was out dated

Well, I got what I paid for. I did enjoy the rates and I did not feel unsafe. So that's a plus! The floor was dirty. It seemed to be clean - swept at least - but my feet after walking to the bathroom and back were filthy! The beds were on a simple frame, which, at first glance, seemed to be wildly uncomfortable, but actually weren't that bad. So that was nice! The sheets were clean and good. But the layout of the room? Weird! The bathroom door swung into the pathway, so it had to be opened and closed to walk in and out of the bathroom doorway. The full sized fridge was nice, but it opened backwards! I had to squeeze between the wall and table and chairs to get the door open; there wan't room to stand in front of the fridge and open it! The outdoor pool was a delight! We discovered it was heated and thoroughly enjoyed paddling around in it!

I rate this hotel about a 2.0. This was our first time choosing an extended stay suites room. I expected so much more from a nationwide hotel. The room was quite musty, the furniture was very beat much in need of upgrading. The barstool in kitchen was broken, when we went to sit on it the chair completely came loose. The bathtub looked filthy but it was actually stains. The bed was extremely uncomfortable and the springs squeaked tremendously. There was no free breakfast as stated on the hotels. Com app. This was a huge disappointment as that was part of our reason for choosing them. The real positive thing was the location was just a few minutes from Scottsdale Stadium and the downtown night life. The price per night was so much cheaper than most in the area. I probably would not stay here again

Upon check in the room had not been cleaned. The bathroom was filthy. The room was terribly dirty. The internet was in an out the entire time I stayed there - never had constant internet service. There is no maid service so you clean your own room and wash your own towels. I stayed there for the convenience but I won't be staying there again.

I'm going on my 12th day staying here. My expectations have been exceeded. For the cost per night, I expected much less. No bugs, Yeah! No riff raft strangers visiting the property, Yeah! Fairly quiet throughout the day and night, Yeah! Overall, I endorse this hotel. Again, for the price it's a great deal and comfortable experience.

The property was understaffed. The first time (I was a bit early for check-in), the person behind the counter in the office continued a lengthy phone call with a colleague without ever even acknowledging that I had entered. When I came back later for actual check-in, nobody was at the office. I waited for almost 20 minutes, then had friends drive around the building to find someone who could call the manager. A "Back in a minute" sign had been up on the counter both times I was there. When the manager came and said "didn't you see the sign?," I explained that it had been sitting there since 12 p.m. (it was now around 5 p.m.) and I suggested she add a sticky note indicating an actual time when she would return next time. Sadly, too many places are terribly understaffed these days and customer service is almost non-existence. The room itself was was nice and clean. I liked having a full-size fridge.

The floor was very dirty. The breakfast was just a muffin and black coffee.

Lordy, I now understand why high deposits are typically better properties because people really don’t care for properties and it shows. The cigarette smell refused to go away even with me bleaching down the bathroom. I appreciate the convenience and price point so I am not going to be snobby about it but whew! Extended stays need major renovations and to set a bit of a better standard to prevent quick rundown of your properties.

The place is rundown and disappointing for being in old town scottsdale.

Its just really dated/dirty/beds are awful ...phone didnt work so had to go to office for pillows and towels etc and they wouldnt give them we had to wait for them to bring it up and she 4got so had to go ask AGAIN...and wait again....only good thing was the pool and location but will probably stay in glendale next time much better

Nice quiet and relaxing front desk staff was wonderful

Had fire in the hotel room. Somebody did not turn off kitchen burners off. Bathroom was Smokey from fan. I had buy new stuff. New container and silver wears container. Stay there for 9 days . Diry rooms smells bad.

$12 a night would be fair.

Excellent check in experience.