Extended Stay America Suites Sacramento White Rock Rd

Poor front desk attendant

Bathroom,

When I got to the office it said out to lunch I heard people talking in the background I said hello I was actually waiting there for 10 minutes with nobody coming out to help me I proceeded to wait and then went outside and came back inside and the receptionist was there she said I’m on my lunch. You bothered me. You interrupted my lunch. She was so rude. I never experienced this much rudeness in my whole entire life. from someone that needs to be professional. like a proceeded to tell the lady because she says I was yelling. I told her I was not yelling. I was just saying hello is anybody here? She said that’s yelling and I’m on my lunch. I told her and close the door lock it. I really appreciate if someone could call me about this i’m going to call Monday to the corporate office and complain about this person. My phone number is 916-779-9688. Thank you for your time Gerardo Albor gerardoalbor@yahoo.com

Arabella was very helpful

Arabella is the best with customer service

Thanks

In general hotel was ok.

Looked like a Motel 6, don’t recommend.

Homeless are loud. Get rooms upstairs.

Arabella is great

One of the worst experiences

Very nice and clean place to staying with family. Thank you

The staff made check out easy but our room smelled like smoke as soon as I walked in. The floor was super dirty and the bathroom sink had a leak. The area around the staircase had litter and it was generally not a clean appearance in the parking lot. In a pinch this place is “okay” but I wouldn’t stay here again. Also the beds were bad.

Good service

There was roaches in my room and everything was broken. When asked for service to help fix items i was told there was nothing they can do.

Hotel service worst EVER . Dirty room & when it was time to check in the told me my room need to be cleaned & come back in 1hr . Came back to check In they took 15min to come out help me check in . Room A/C stays on & NO heater . No soap & shampoo. Phone doesn’t work to call front desk . Beds are old & uncomfortable . Tv didn’t have remote . Has to walk down few time to front desk to get soap , remote , complain heater Definitely not a place to stay

It was very nice and peaceful.

During my 3 night stay I saw three rooms, and they all had issues. 1st room had a very potent casino smoke smell and a very loud beeping smoke detector. Upon telling the receptionist she moved me to a different room directly under the previous room. That room also smelled very strongly like a casino and I could still hear the beeping from the room upstairs although the sound was diminished. I ended up turning the AC on, opening the windows and turning the stove vent all on and leaving them on to try and circulate some non smoky air inside the room. Due to the smokiness and my asthma I ended up asking for a different room for my final night. The 3rd room was on the front of the building and while the smoky smell was significantly better it was musky smelling (the stove vent and AC and bathroom fan helped clear this up a bit). In addition the hotels claims it has a fully stocked kitchen, to get this you have to set up a kitchen plan with the staff to get the items you need. I’m disappointed a “nonsmoking” hotel has such a problem with smoky rooms. During my stay I saw plenty of people smoking directly outside of their rooms (mainly on the backside of the hotel). If you are sensitive to smoky smells I don’t recommend staying here, but if you have to, I’d ask for a room in the front of the hotel and keep your fingers crossed.

Horrible. The 1st room smelled like someone died in it. The 2nd room was almost as bad. I left. Did not feel safe in the parking lot.

Not happy with staying,Staffs are rude and unhelpful.