Hilton Garden Inn Albuquerque/Journal Center

The hotel and staff were outstanding. Expedia dropped the ball. Expedia didn't pay for my hotel after making my reservation through the website. I had to stand at the Hilton check-in counter for 20 minutes while Expedia figured out how they screwed up and how to fix it. Miserable experience. I doubt I'll be using Expedia again. I felt like a hobo begging for money to pay for my hotel. Never again!

Its always a nice stay and firendly staff.

All the staff are friendly and helpful.

It was a great stay

We always enjoy staying here.its welcoming and staff is so nice

There was a hair in the bedding. So the sheets weren’t clean new sheets. There was blood on the curtains and the ceiling. Elevator was sketch. Malfunctioning.. door kept opening .. spent 402 for two nights breakfast wasn’t included.

Room was clean and very nice. The hotel bar had great drinks. Staff were friendly and helpful. Would stay again!

Very comfortable beds and good cleaning service.

April (the receptionist / front desk manager was very friendly and accommodating.

The property is very nice. Dog friendly with indoor pool and fitness area. The room was wonderful!

Fast and easy check in. Friendly staff. Comfortable beds. Clean rooms, great location. Next to Cracker Barrel and Denny's. Would definitely stay here again.

This hotel is clean and well maintained. Although I don't feel hotels along the Interstate are very safe in Albuquerque, I like the location of this one. Close to a lot of good restaurants.

All around great experience.

Very nice clean comfortable

Nice property close to amenities. Clean property with a nice staff.

Everything was great except 2 things. 1) Shower pressure is very weak 2) The waitress wouldn’t let my husband sit at a table in the breakfast area to have his coffee if he wasn’t ordering food, but then he saw another couple sit down there to have coffee without ordering food and the waitress allowed it. It wasn’t that they were so full that they needed tables for ppl who wanted to order——all the tables were empty except one. It felt very unaccommodating and had never happened to us before at other Hilton Garden hotels.

The check-in was a breeze. The clerk at the front desk was very kind. We got in late, so we decided to have dinner and drinks at the hotel. The pizza was burnt and hard. The worst part was that they would not allow my SIL sit on the restaurant side because she had a service dog. At dinner and breakfast, they wanted us to sit in a separate room. She was embarrassed and felt very discriminated against. Please train your staff on what is allowed according to the ADA Act! I’m surprised this happened at a Hilton. So disappointed.

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Very nice facility. Fast and professional check in. Great breakfast staff. An extermely pleasant stay!

This property appeared to be very new. It was very clean and the furnishing appeared to be new. There were just a few things that I would touch on. Due to the rate we received through Hotels.com we did not qualify for the breakfast. It is $16 and not worth it. The eggs were dry and if you wanted bacon it was an upcharge. There is a Denny's across the street and a Cracker Barrel right next-door and those would be a better choice for the money. The TV only had streaming service. It was hard to find local programming. Older travelers without streaming experience might never find local programming. Every day at 7 am the garbage truck came right outside our window and it was LOUD. Look for a room in the lower numbers because that is the other end of the hotel. The A/C was out in the lobby and thankfully it was not extremely hot right now but hopefully, it will be fixed soon. Overall the employees were very nice and accommodating. It is a nice property, fix the a/c for the lobby and give the continental breakfast to everyone. Located right next to the highway it is convenient to downtown, old town, and other areas.