Holiday Inn Express & Suites SAN ANTONIO WEST-SEAWORLD AREA, an IHG Hotel

The hotel had convenient location to get on and off the Interstate.

Excellent

Very nice area and stay

Excellent customer service, the room was nice and quiet, had a very good night sleep

Was not clean needs vacuum better and bathroom was little dirty.

Everything was good

Staff is very nice and always making sure my family was taken care of.

A little run down in bathroom, nice staff, room was cool but clammy feeling.

Muy tranquilo, como y cerca de sea Word

It was very good and clean.

The A/C unit was loud but overall the room was clean and comfortable.

We enjoy our stay.

Everyone was professional and kind. The only concern is the air conditioner unit was very loud doing the day and more at night. I woke up thinking it was a truck. But, everything was great.

One elevator sucks. Sofa bed needed replacement very uncomfortable. Staff were phenomenal. Facility was clean. Location was perfect for Seaworld.

This was my second stay at this location, although the family who operates this establishment were really nice and accommodating this is not directed at them. We checked in Sunday night, first issue is there was no shower curtain in the bathroom. I called the front desk and he kindly asked for me to come downstairs and grab one. He said he could not leave his place in case another guest showed up. The second issue was when we checked the sheets, the linens had not been changed, there were stains on the pillow cases, we took them downstairs to request for new sheets. They offered a new room which I checked before moving my entire family at midnight. I did not pay to come make my own bed and put up my own shower curtain. Thanks for doing the right thing. The breakfast and the patio views are the best part of this stay and saved it. The pool is big, has a hot tub attached but it all looks dingy. There is a strong smell of chlorine that it eventually burns your eyes. If you’re wondering if this is a good place to try and get down work done? Wrong! The cleaning person will sweep under your feet and get so close to you that you can smell what he had for breakfast. He was so loud when he replaced the trash bags for all 8 cans, just lack of awareness.

It was convenient location and close to restaurants. But the rooms are a bit old and didn't look too clean it was ok for one night.

The hotel area is good, and the staff is friendly, but they ask many questions if you request extra towels. Every morning, we experienced the fire alarm going off.

Overall the stay was good and breakfast although not a great selection was included which is nice. The TV remote did not work, I even changed the battery provided by the front desk and it still did not work. No new remote was provided even though I informed the front desk within minutes of me checking in. I notified the manager the morning of check out to the manager about the situation, in the two days I stayed for a work related I did not use the TV bc I was not able to control it and had to physically get up and manually change it every time. I did appreciate the manager asking how my stay was and I was able to leave feedback and he seemed generally interested to know.

Very nice and clean the rooms are big enough and comfortable beds

The pool door was undergoing repairs.