Holiday Inn Express Dallas Downtown by IHG

It's fine

Front desk agent was unfamiliar with credit card capture. This caused them to cancel my stay while I was sleeping, give my room to another guest who attempted to enter my room late night and scare my family. Ultimately I was charged twice. Find a better option.

First room smelled of urine, they did change our room immediately after asking. no valet service to lot that costs $20 a day 3 blocks away, bathroom door broken and would lock close, it was a sliding door. High over use of chemical cleaners and odor removal scents in elevator and hallways. Non smoking hotel but traces of cigarette smoke throughout the hotel

Room needed more lighting. Not thrilled with new thermostat settings. No hot water in shower Sunday morning. Room was too narrow.

We had a great stay!

Es un sitio conveniente para hacer trámites en la corte

The hotel was clean but its very small. I went to liok outside the window hoping for a good DOWN TOWN view but the wasn't one at all. The windows were frosted so you can't see anything vut daylight. The bathroom is not PLUS SIZE friendly. Also the parking is non existent. The reserved parking is a lot thats about a 3 - 5 minute walk from hotel. Also you have to pay to park

The room was too small and there was no parking lot close by if you have a person with medical issues and can't walk very far.

It was clean. Rooms seemed smaller than the picture but no problems.

Na

Picture this New Year’s Eve. You go with your girlfriend to watch the fireworks at the tower, drunk and in love. You checked into your room but due to the traffic couldn’t bring your stuff inside before the count down. After the clock strikes mid night after after waiting 2 hours to find a parking spot. You two waddle your way through the lobby to your room but your key doesn’t work… The numbers written in the key match the door but they don’t work. You listen closely and you can hear people in the room YOU payed for and CANNOT get into. So you go down the the lobby where you wait 30 min for the lady hyped up off of steroids and pre-workout to stop yelling at the front desk, clerk about people smoking on the stairs. The clerk is just as baffled as you when you explain to him that he mistakenly gave the room YOU payed for away to a different person. Mind you you haven’t seen the room so you can’t even tell if the room he says he’s gonna give you instead. He’s even remotely close to the one you paid for. They said that if you wake up early in the morning, come down to the front office, they would compensate you for the whole mixup and you did just as they instructed only need to find out, it’s a different guy working the desk in the morning. He says the same thing. The other guy told you the night prior so you wait before you write this review to see if they actually follow through what they’re gonna do and they don’t. Horrible day never again save your money.

Check in was quick and the staff friendly.The room was very clean and the hallway and room smelled fresh. Location was very good, parking was possible in a public parking lot but no problem with short walk to hotel. There are restaurants very close by.

The fact that no information was forthcoming during review of website that no parking on site was available. Travelers who are not familiar with location need that information before making a reservation. Parking on the street is unacceptable.

I tried to cancel upon check in and this is the only hotel that did not refund my miney. I was nit comfortable parking my brand new car 2 blocks away from the hotel in downtown Dallas.

This is an excellent hotel located in Downtown Dallas. We stayed in a king suite which consists of a bedroom area and a lounge area both with TV. The bathroom was spacious and equipped with an excellent shower. The free breakfast offers a good variety and quality of choice of food. The location is very convenient with many sights within easy walking distance. The nearby JFK memorial plaza is also a popular pick up point for tours etc. Hotel security is also very good. Sadly Dallas has a staggering homeless issue and some of this community can be very aggressive. At night time I advise exercising great vigilance if walking back to the hotel, especially alone. This is not a criticism of this superb hotel as this advice will be applicable to many hotels in the city centre.

All good.

Check-in was easy and quick. Other than the beds being a little on the smaller side, the room was great.

I had a blast

The place is clean and close to everything. My only comment is that their standard king room is kind of cramped. Its a tight space.

Came for New Year’s fireworks. Location was excellent. Very walkable