Holiday Inn Express FRISCO LEGACY PARK AREA, an IHG Hotel

This hotel was very nice upon entry. There was a vision board of their renovations but honestly this hotel should be closed while doing renovations. There was a chemical smell and the filth in the bathroom and broken window that was broke all the way through and tv didn’t work you can see in the pics below. Explains everything!

Good morning, I checked in to your hotel 1/1/25 At night. I was assigned a room and someone was in that room. 1 hour after I originally checked in I was given another room. (The front staff both PM and AM are very friendly and helpful, it just took a long time to finally get to my second room. ) I got to my second room and noticed construction debris everywhere. The closet was leaning towards the bed, and when I woke up this morning there was a roach in the bathroom. I have flown for a major airline for 30 years and have never seen anything like this in all the hotels I have stayed in. These rooms should not be available until they meet code and ALL the construction debri is removed. I went down to the front desk this morning, (1/2/25) and the gentlemen offered another room. Although the room is better, not 💯, the box spring still had the plastic on it. These little things should have been addressed and someone approved the room for booking. Please Please ensure these rooms are clean and safe for future guests. I will not recommend this hotel to anyone.

The room was disgusting. Everywhere you looked in the room, there was something dirty, broken, scuffed, or in need of replacement. This place screamed neglect and mismanagement. We asked them to provide soap for the bathroom and after 3 days they finally told us they didn't have any. Apparently the truck "didn't arrive." The manager apologized and said she might run to Costco to pick some up, but in the meantime she would give me some IHG points (which I haven't received). The lobby has been remodeled recently, and the room where they serve breakfast is nice, but 4th floor (the only floor I saw) was terrible. If IHG corporate were to go look at room 419 I think they would be incredibly embarrassed. I've stayed in a LOT of Holiday Inn Express's and this one was by far the worst I've seen. The HVAC unit in the window had a terrible time keeping temp, so it was always too hot or too cold. The maintenance guy didn't think I knew how to run the unit and discounted my request to have them fix it. When we showed up on the first day, there were sunflower seed shells on the nightstand. We ran out of toilet paper and had to get more at the front desk because the cleaners didn't see there wasn't any left.

Room looks like a handy man finished up the room- floors were dirty, baseboard from floor to wall had a piece of carpet that was stapled. It was loud and overall looked dirty.

The property is not holiday quality. Under construction, not informed till check in. Nothing worked. Tv , heater breakfast. Manager Charlie was terrible. Frisco police had to be called.

This property is undergoing renovation, which was not clearly stated when we booked the room. The first room was not clean. The second room was cleaner, but had no toilet paper, and was in a noiser area of the hotel. In the morning, we needed to hang out for a little, and our room was entered while we were at breakfast. I had hun the 'Not ready yet' sign on the door, but it was ignored. The breakfast was smaller than the typical IHP Express breakfast. There was no biscuits and gravy, and no instant oatmeal. But the cinnamon roll was moist, and my husband enjoyed it. The gym had mostly broken equipment. One treadmill didn't work, but thebother one did. I would never had stayed here if i had known it was being renovated. Hopefully it will be better once completed.

No WiFi in the rooms, no phone to call the desk, receptionist couldn’t help with WiFi, they said they can change the room, but they didn’t. Breakfast attendees was not helpful hot breakfast was cold

It under construction, and you can definitely tell. The hallways are dirty and there are construction workers everywhere you turn.

Our reservation was cancelled by the hotel the day of due to over booking. We had to scramble to find another hotel last minute.

I stayed at this hotel. I went there, and the hotel was under renovation I didn't expect that when I got there. The hotel is old, with dirty carpet in the rooms. I'm sure after they renovated it will be nicer.

Didn’t feel okay

It’s being remodeled so hopefully it will be back to the brand. Room was dirty. Doors were left open to the outside parking lot and didn’t lock unless you took the time to force it. Front desk was unfriendly. When they finally checked me in, he said my room number and said breakfast times. There was no greetings from anyone working there. TV in room cut in and out, watched streaming on my laptop. Stay somewhere else if you can.

Horrible property. Extremely dirty and not so smart staff. I would stay anywhere but here.

Could not totally understand attendant. Construction areas not cleaned up, baseboard trim missing, dust and screws on floor, and staircase entry partially blocked by construction. Two stray pillowcases lying on a bed and one towel left hanging over the shower curtain. Parking lot dark/sketchy. Did not feel safe, glad I did not bring children and afraid to go to exercise room alone! So unlike HI in the past. Super disappointed, and had I not come in late (and tired) from a church event, I would have searched elsewhere! But-there was no smells so, we were able to stay. Bed was perfect!

The sheets had multiple stains on them ..the couch had stains all over it ..the room had no trash can or room phone no hand soap ..the toilet had stains in as well, me and my wife did not feel comfortable staying in this hotel room so we check out with in 25 mins

The elevators were filthy. They are working on things, but they did not clean up for two days in the elevators or hallways. I stay at Holiday Inn express a lot. In fact the last three weekends I have I asked for a late check out 2 o’clock is the latest they allowed which I understand, but I needed another hour and they refused.

Hotel incorrectly charged me two additional nights and refuses to credit. Ongoing issue for 6 months. The manager has never called back, never emailed back. I’ve escalated to bbb and their corporate. Do not stay here. Read the reviews this is a terrible hotel that isn’t hospital and doesn’t do right by their people

I’m working in Frisco, I’m a nurse that lives 164 round trip from my job so to break it up I spent 2 nights at this hotel which is only 5min from my job😃 it was a great 2 nights. I’ll be working in Frisco most of October so will be booking every week at least 2 nights👍

There was garbage behind the night stand and the bed. The room was not cleaned properly and the bed sheets had stains on them. Informed the front desk and all they did was bring fresh towels.

The place wasn’t very clean. Floor was very dirty, not vacuumed. When we went to go to bed for the night pulled our blankets back for the night and the bed was full of red hair neither of us had red hair. This hotel does not have ur heavy, nice and quiet hotel doors it has loud steel doors that slam shut everytime someone walks in or out of them so that is what u heard all night long was doors slamming really loud all night long. For it to be a Holiday Day Inn Express Way I was totally surprised because they are normally ur nicer hotels.