Holiday Inn Express SOUTH LAKE TAHOE, an IHG Hotel

no hot water

All good

They have to fix shower and toilet plumbing,water leaking

For the price, the property was not up to par. We paid $2,100 for four nights. The room was very run down. Beds were lumpy, carpet dirty and had tears in it. The first night we had NO hot water. In the winter. We were told there was no maintenance person on the entire property and we would have to wait until the morning to have someone look into it. So no showers for us. Bathtub had a hair in it, not a hug deal, that sometimes happens, I could tell the room had been cleaned, but the no hot water was an issue. Then on the third day something weird happened. We left the room in the morning, I was the last to use the restroom. When we returned, the room had been cleaned, however the toilet (there was only one toilet) was clogged! With a maxi pad and toilet paper. Totally odd, since I do not use maxi pads as I am past that point. So there was a pad floating and toilet paper clogging the toilet. Totally perplexing. After the confrontation I had with the front desk clerk regarding the water on the first night, I did not report this issue, but my husband graciously unplugged the toilet. We actually left one night early (Sunday instead of Monday morning). As I'm writing this, I called to get my receipt emailed to me just to make sure they check us out, I was just told that I would have to call back tomorrow morning because no one on the premises knows how to look up a reservation or email a receipt except a manager and there are no managers on duty. Again, bit of a mess.

Safe with family and closed to shopping and food around walking , stuffs are nice communicated well . The only thing is internet is very slow when u are staying at first level that is effected our family . Overall are good

very good

Clean and great service.

Our room was not cleaned on the the 3rd day.

In the heart of South Lake Tahoe . Walking distance (within ~10 min) to many restaurants. Free hot breakfast is a great bonus very convenient for family to ski at Heavenly . Staff are very friendly as well! Highly recommended.

Great location!!

Nice location

Loved it

Excellent location, friendly staff and clean warm rooms. Breakfast is fine and there is sufficient parking. You see the odd bear from time to time. I'm guessing a bear pushed over the trash in the parking lot with the snow covering its tracks ......

The housekeeping was wonderful. Trying to get a hold of a manager to discuss a cancellation and rebooking dispute was worthless. no return calls or return emails. won['t stay there again.

Property was near in everything.

Good place to stay

Check in was flawless. The room wasn't. Dirty jetta tub with no instruction on how to use. Fire place did not work. Tried calling front desk and found out phone was unplugged. Plugged the phone in and it would dial but couldn't hear anybody n out of nowhere a person sayin he was the handy man n that the front desk could hear me but i couldnt hear them. Had to leave the so called maintenance tech in our room and when we return we noticed that the fire place was still not working and no note from the maintenence tech was anywhere to be found. Also noticed $20 missing from night stand.

Property site was good, walkable to shopping n restaurants. The only bad thing was the TV reception can’t watch a good sports show

We chose this hotel because of the pool and spa and also breakfast. The pool and spa were closed for the season and I didn’t see that on the website. That being one of the reasons this particular place was our choice was disappointing!

Room and surrounding areas were clean. Breakfast was was good and had a varietie.