Holiday Inn HOUSTON-WEBSTER, an IHG Hotel

Great hotel

I enjoyed the experience there could be better food choices for breakfast since it’s no longer complementary.

Everything was great!

The hotel needs and is undergoing renovations, which is resulting in inconsistent quality. The staff is excellent and friendly. The hotel is set back from noisy roads; we enjoyed the quiet.

Very close to the space center. Good dining options. Neatly maintained property

Very nice

I've stayed at his hotel for several years. The hotel and staff came off as tired compared to past stays. The workout room was nice and clean. The room was cleaned, but was showing more wear than in previous years. Some things were not included such as the breakfast that used to be part of the stay. There was not an appreciable decrease in the nightly rate to compensate for the cost saving measures.

Thank you for making our stay great!

This is an old shabby hotel. It should not be promoted as IHG like it is supposed to mean something. It is old and stinks I booked 7 days and checked out after one!

Stay before a cruise. Short stay but desk helped print some stuff for us. Daughter forgot her AirPods and we tought we had lost them. When we returned we stopped by a week later and they found them and held them for her. Honest staff we would stay there again

Excellent service!!

We were trired from driving fro deep east Texas and having thanks giving with our family. The room was spacious and clean and wewent to bed early. It was quiet and comfortable and were wer able to sleep for over 8 hous. Loved it

They gave me a room, but the HVAC unit didn't work. It was mid-November so that it would be a bit cold in the evening. I checked in late due to my flight, so I didn't have a chance to call them to look until the next day. I could not sleep well as it was chilling, and the heater didn't work. A repair man and manager came in the following day and tried, but they agreed it didn't work. The manager apologized and agreed to provide a $20 credit. They gave me a $10 credit and then charged $20. In the end, they charged $10. I contacted them, but they didn't call me back. I would not use them in the future.

I specifically chose this hotel because it had an indoor hot tub. Well the water was not hot, basically like pool water temp. And then the elevator stopped working and the AC stopped working. They said it was a power outage but I don’t know because the lights in my room still worked. Nice staff but not at all what I would expect from a Holiday Inn IHG

I did not have a pleasant stay.

very clean

All of the staff were very friendly and super helpful. 10/10 will stay there again

Beds were comfotable Room was clean and big

Hotel is very old and dingy. It needs serious renovations.

Good staff, clean room, machines were empty. Would have been nice to know at check in so we could go to the store to have refreshments. Nothing on room about check out times, restaurant or TV stations.