Home2 Suites by Hilton Austin Airport

Only plus was location to airport. There was a roach in our room. Also, baby was crying and received a call about people being concerned. Trust me when I say as a parent, I don’t want them to be crying. Then received two calls during the night almost waking up the baby. I recommend you stay elsewhere.

Centrally located and it was a perfect stay for a weekend trip

I had fresh blueberries every morning, thanks to the free breakfast, and I went to the gym every day, and it was never crowded. The hotel staff was friendly and professional.

The thermostat didn’t work. The lights didn’t work. The breakfast was terrible. I don’t recommend at all

Jessie, the girl at the front desk was excellent! She needs to be a manager! She was warm, welcoming and very helpful! We had to leave early for a flight and the front desk night attendant made us a to-go breakfast! The rooms were spotless, quiet and comfortable! We thank you for your excellent hospitality!

Six night stay was very pleasant - comfortable bed and pillows, lots of hot water, soft towels, well stocked efficiency kitchen, good choices at breakfast, clean workout room. But would my stay would have been improved (and 5 stars) with a smart TV - Old school digital channel TVs without ability to use apps like Netflix need to be upgraded. Also many lights in the room were out and the toaster didn't work.

It was a great place. Quiet, friendly staff, easy and quick check-in. Highly recommend.

Very good communication

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Nice hotel and comfortable room. The room was very spacious and the breakfast was good. Would stay again.

Clean and comfortable!

I think the outside of the hotel can be a little cleaner and the maintenance around the outside of the hotel can be a little bit more maintained because it looks as though the surrounding areas are not as clean

The hotel was rather warm when we walked in the building, elevator and hallway the same. It took the AC in room awhile to cool. The nozzle in the shower in one of our rooms was upside down we put it upright. The light over the sink in the other room i rented went out. Also the shower head did was loose and did not spray fully. The chair arm to the desk was cracked. I did mention both things to front desk because i did not want to be charged. One of the towels had a stain on it had to ask for more. Breakfast was eh.

👍

Staff were friendly, room was clean, bed was comfortable!

Usually when I stay at this hotel it’s great and the staff are nice. When I first checked in I had this wonderful front desk agent, who allowed me to check in early, but afterwards the stay went down hill from there. The fridge in my room did not work, it would not get cold the entirety stay (4 nights). The next issue was that there were crickets or jumping bugs in the room. One morning I woke up to find a dead on in the bathroom, then that one turned into 3 more. The last issue with the stay was towards the end of my stay. There was a different front desk agent who was very short when speaking. I also used the laundry facility, and she moved my clothes out of the washing machine before they were finished WITHOUT ASKING. I had found my clothes thrown to the side, with another guest using the wash. This wouldn’t have been a problem if I was contacted first because the clothes were removed without permission. To prevent it from happening to my clothes in the dryer, I asked her how long the cycle was. To this point she gave me an incorrect time, for longer, which means my clothes would have been left if I didn’t come down early.

The hotel was super clean and welcoming. Smelled nice. The staff was kind and patient. The gym was AWESOME and the washers and dryers in good working condition. We loved our spacious room and the kitchenette had everything we needed for our weeklong stay. Will definitely stay at this franchise whenever we can.

The spot was good for the price but building was outdated dont let the pictures fool you for upto date modern look, the area is sketchy but in my opinion is mostly what austin looks like , dirty town and plenty of homeless drug addicts. Overall if youre in town its probably better go get something closer to downtown

Room was great, however the breakfast was not. Need to rethink the warmers.

Our stay was great with one exception: there was only one kind of pillow. This sounds minimal, but while my husband was okay with one of them, I had serious neck problems with mine. I also felt the hotel leaned toward the chitzy in terms of fabric. The sheets and towels were thin and won't last long.